Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior account specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior account specialist and a customer relations specialist. Additionally, a senior account specialist has an average salary of $68,185, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a senior account specialist include patients, healthcare and account management. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Senior Account Specialist | Customer Relations Specialist | |
| Yearly salary | $68,185 | $37,827 |
| Hourly rate | $32.78 | $18.19 |
| Growth rate | -8% | -4% |
| Number of jobs | 103,476 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 52% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
A senior account specialist is in charge of overseeing client accounts and financial transactions in businesses, ensuring accuracy and efficiency. It is their responsibility to gather and analyze extensive data, manage staff, and liaise with external parties such as vendors and suppliers. They also process invoices, vouchers, checks, job orders, and other documents. Moreover, as a senior account specialist, it is essential to lead and serve as a mentor to junior account specialists, all while implementing the company's policies and regulations.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Senior account specialists and customer relations specialists have different pay scales, as shown below.
| Senior Account Specialist | Customer Relations Specialist | |
| Average salary | $68,185 | $37,827 |
| Salary range | Between $46,000 And $100,000 | Between $27,000 And $52,000 |
| Highest paying City | Washington, DC | Columbia, MD |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | AbbVie | Deloitte |
| Best paying industry | Pharmaceutical | Automotive |
There are a few differences between a senior account specialist and a customer relations specialist in terms of educational background:
| Senior Account Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior account specialists' and customer relations specialists' demographics:
| Senior Account Specialist | Customer Relations Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 14.0% Unknown, 4.0% Hispanic or Latino, 17.5% Asian, 3.6% White, 60.4% American Indian and Alaska Native, 0.5% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |