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The differences between senior application support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior application support analyst and a support lead. Additionally, a senior application support analyst has an average salary of $103,660, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a senior application support analyst include application support, java and ITIL. The most important skills for a support lead are customer service, cash management, and POS.
| Senior Application Support Analyst | Support Lead | |
| Yearly salary | $103,660 | $86,816 |
| Hourly rate | $49.84 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,132 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior application support analyst works on a variety of projects, ranging from computer games to banking. They are responsible for troubleshooting issues, recording bugs, and developing solutions. They are also tasked with improving technical systems to prevent future issues.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Senior application support analysts and support leads have different pay scales, as shown below.
| Senior Application Support Analyst | Support Lead | |
| Average salary | $103,660 | $86,816 |
| Salary range | Between $82,000 And $130,000 | Between $63,000 And $118,000 |
| Highest paying City | San Rafael, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | BNY Mellon | Apple |
| Best paying industry | Finance | - |
There are a few differences between a senior application support analyst and a support lead in terms of educational background:
| Senior Application Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior application support analysts' and support leads' demographics:
| Senior Application Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 68.0% Female, 32.0% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 14.4% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |