Senior noc technician vs data center technician

Differences between senior noc technician and data center technician duties and responsibilities

Senior noc technician example responsibilities.

• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
• Rack and stack network equipment (routers, servers, switches and any other equipment).
• Provide customer support on internet, email, webhosting and VoIP.
• Receive calls and tickets for connectivity issues ranging from basic broadband to fiber connections.
• Serve as the hands and ears of technicians dispatch to hotels to replace faulty servers, switches, and routers.
• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
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Data center technician example responsibilities.

• Manage job schedules via Autosys, Tivoli, & Zeke.
• Utilize remedy ticketing system to track and manage trouble tickets and changes.
• Manage the daily operation of the NOC which includes provisioning servers, ticket handling and resolution and internal escalations.
• Manage data center power, space and infrastructure planning for mainframe, distribute, storage and network equipment technologies.
• Manage proactive network monitoring, repair, and maintenance for TDM, SS7, VoIP, and DWDM platforms.
• Job responsibilities include monitoring network equipment and network performance in support of Net2Phones manage PacketCable VOIP solution.
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