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Senior noc technician vs lead support technician

The differences between senior noc technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior noc technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $77,518 average annual salary of a senior noc technician.

The top three skills for a senior noc technician include linux, network operations and tcp ip. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Senior noc technician vs lead support technician overview

Senior NOC TechnicianLead Support Technician
Yearly salary$77,518$95,420
Hourly rate$37.27$45.88
Growth rate5%10%
Number of jobs12,979115,952
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 54%
Average age4342
Years of experience22

Senior noc technician vs lead support technician salary

Senior noc technicians and lead support technicians have different pay scales, as shown below.

Senior NOC TechnicianLead Support Technician
Average salary$77,518$95,420
Salary rangeBetween $46,000 And $130,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between senior noc technician and lead support technician education

There are a few differences between a senior noc technician and a lead support technician in terms of educational background:

Senior NOC TechnicianLead Support Technician
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 54%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of Southern CaliforniaStanford University

Senior noc technician vs lead support technician demographics

Here are the differences between senior noc technicians' and lead support technicians' demographics:

Senior NOC TechnicianLead Support Technician
Average age4342
Gender ratioMale, 85.7% Female, 14.3%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.4% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between senior noc technician and lead support technician duties and responsibilities

Senior noc technician example responsibilities.

  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
  • Rack and stack network equipment (routers, servers, switches and any other equipment).
  • Provide customer support on internet, email, webhosting and VoIP.
  • Receive calls and tickets for connectivity issues ranging from basic broadband to fiber connections.
  • Serve as the hands and ears of technicians dispatch to hotels to replace faulty servers, switches, and routers.
  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
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Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
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Senior noc technician vs lead support technician skills

Common senior noc technician skills
  • Linux, 8%
  • Network Operations, 8%
  • Tcp Ip, 7%
  • SolarWinds, 6%
  • Switches, 6%
  • Escalate, 6%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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