Senior noc technician vs level senior technician

Differences between senior noc technician and level senior technician duties and responsibilities

Senior noc technician example responsibilities.

• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
• Rack and stack network equipment (routers, servers, switches and any other equipment).
• Provide customer support on internet, email, webhosting and VoIP.
• Receive calls and tickets for connectivity issues ranging from basic broadband to fiber connections.
• Serve as the hands and ears of technicians dispatch to hotels to replace faulty servers, switches, and routers.
• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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