Senior noc technician vs network support technician

Differences between senior noc technician and network support technician duties and responsibilities

Senior noc technician example responsibilities.

• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
• Rack and stack network equipment (routers, servers, switches and any other equipment).
• Provide customer support on internet, email, webhosting and VoIP.
• Receive calls and tickets for connectivity issues ranging from basic broadband to fiber connections.
• Serve as the hands and ears of technicians dispatch to hotels to replace faulty servers, switches, and routers.
• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
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Network support technician example responsibilities.

• Assist in managing Nortel CS1000 phone system.
• Manage a technician scheduling system base on Linux.
• Manage SQL database moves, updates, backups, for end users ,.
• Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
• Manage all VoIP technology and phone configuration.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
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