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The differences between senior support engineers and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a senior support technician. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Support Engineer | Senior Support Technician | |
| Yearly salary | $107,037 | $74,459 |
| Hourly rate | $51.46 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior support engineers and senior support technicians have different pay scales, as shown below.
| Senior Support Engineer | Senior Support Technician | |
| Average salary | $107,037 | $74,459 |
| Salary range | Between $83,000 And $137,000 | Between $48,000 And $114,000 |
| Highest paying City | San Francisco, CA | Durham, NC |
| Highest paying state | Washington | Pennsylvania |
| Best paying company | Amazon | Pacira BioSciences |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support engineer and a senior support technician in terms of educational background:
| Senior Support Engineer | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and senior support technicians' demographics:
| Senior Support Engineer | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |