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Senior system support specialist vs software support specialist

The differences between senior system support specialists and software support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a software support specialist. Additionally, a senior system support specialist has an average salary of $84,043, which is higher than the $62,663 average annual salary of a software support specialist.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a software support specialist are customer service, software support, and database.

Senior system support specialist vs software support specialist overview

Senior System Support SpecialistSoftware Support Specialist
Yearly salary$84,043$62,663
Hourly rate$40.41$30.13
Growth rate10%10%
Number of jobs108,134122,134
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Average age4242
Years of experience22

Senior system support specialist vs software support specialist salary

Senior system support specialists and software support specialists have different pay scales, as shown below.

Senior System Support SpecialistSoftware Support Specialist
Average salary$84,043$62,663
Salary rangeBetween $59,000 And $119,000Between $43,000 And $90,000
Highest paying CitySan Antonio, TXSan Jose, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyValero EnergyAmdocs
Best paying industryPharmaceutical-

Differences between senior system support specialist and software support specialist education

There are a few differences between a senior system support specialist and a software support specialist in terms of educational background:

Senior System Support SpecialistSoftware Support Specialist
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior system support specialist vs software support specialist demographics

Here are the differences between senior system support specialists' and software support specialists' demographics:

Senior System Support SpecialistSoftware Support Specialist
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 61.2% Female, 38.8%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and software support specialist duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
  • Show more

Software support specialist example responsibilities.

  • Provide second level desktop support, manage printers, and process SharePoint requests.
  • Research and troubleshot client technical issues; documented/tracked problems in JDS CRM system.
  • Possess fundamental knowledge of, and experience in, Java and HTML programming languages.
  • Work with XML and SQL coding.
  • Experience working with Java programming language.
  • Log and document all cases using SalesForce.
  • Show more

Senior system support specialist vs software support specialist skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common software support specialist skills
  • Customer Service, 12%
  • Software Support, 12%
  • Database, 7%
  • Troubleshoot, 7%
  • Technical Support, 6%
  • Software Issues, 5%

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