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Senior system support specialist vs supervisor, technical support

The differences between senior system support specialists and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a supervisor, technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $84,043 average annual salary of a senior system support specialist.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.

Senior system support specialist vs supervisor, technical support overview

Senior System Support SpecialistSupervisor, Technical Support
Yearly salary$84,043$87,039
Hourly rate$40.41$41.85
Growth rate10%10%
Number of jobs108,134147,833
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 51%
Average age4242
Years of experience22

Senior system support specialist vs supervisor, technical support salary

Senior system support specialists and supervisors, technical support have different pay scales, as shown below.

Senior System Support SpecialistSupervisor, Technical Support
Average salary$84,043$87,039
Salary rangeBetween $59,000 And $119,000Between $62,000 And $121,000
Highest paying CitySan Antonio, TXNew York, NY
Highest paying stateCaliforniaNew York
Best paying companyValero EnergyApplied Materials
Best paying industryPharmaceuticalFinance

Differences between senior system support specialist and supervisor, technical support education

There are a few differences between a senior system support specialist and a supervisor, technical support in terms of educational background:

Senior System Support SpecialistSupervisor, Technical Support
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 51%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior system support specialist vs supervisor, technical support demographics

Here are the differences between senior system support specialists' and supervisors, technical support' demographics:

Senior System Support SpecialistSupervisor, Technical Support
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 74.6% Female, 25.4%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and supervisor, technical support duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
  • Show more

Supervisor, technical support example responsibilities.

  • Manage all network-relate issue resolution (Ethernet & TCP/IP).
  • Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
  • Manage new facility infrastructure architecture and engineering installation as well as existing facility technology upgrades and expansions.
  • Identify and resolve windows server, SQL and TCIP networking issues.
  • Program and troubleshoot POS terminals for check and gift card processing.
  • Use SQL to query client systems to troubleshoot data and configuration issues.
  • Show more

Senior system support specialist vs supervisor, technical support skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common supervisor, technical support skills
  • Customer Service, 26%
  • Customer Satisfaction, 9%
  • Direct Reports, 5%
  • Customer Support, 4%
  • Performance Reviews, 3%
  • PCS, 3%

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