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The differences between senior technical support representatives and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support representative, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior technical analyst has an average salary of $100,220, which is higher than the $50,615 average annual salary of a senior technical support representative.
The top three skills for a senior technical support representative include troubleshoot, escalate and technical troubleshooting. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.
| Senior Technical Support Representative | Senior Technical Analyst | |
| Yearly salary | $50,615 | $100,220 |
| Hourly rate | $24.33 | $48.18 |
| Growth rate | 10% | 9% |
| Number of jobs | 137,640 | 152,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
Senior technical support representatives and senior technical analysts have different pay scales, as shown below.
| Senior Technical Support Representative | Senior Technical Analyst | |
| Average salary | $50,615 | $100,220 |
| Salary range | Between $35,000 And $72,000 | Between $76,000 And $130,000 |
| Highest paying City | - | Mountain View, CA |
| Highest paying state | - | California |
| Best paying company | - | Morgan Lewis |
| Best paying industry | - | Finance |
There are a few differences between a senior technical support representative and a senior technical analyst in terms of educational background:
| Senior Technical Support Representative | Senior Technical Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support representatives' and senior technical analysts' demographics:
| Senior Technical Support Representative | Senior Technical Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 73.3% Female, 26.7% | Male, 76.1% Female, 23.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |