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Service coordinator jobs in Hoover, AL

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  • Admissions Specialist -1pm-10pm Shift

    Bradford Health Services, Inc. 3.8company rating

    Service coordinator job in Birmingham, AL

    Admissions Specialist (Previously Care Coordinator or Admissions Counselor) DEPARTMENT: Access Team REPORTS DIRECTLY TO: Access Manager REPORTS DIRECTLY TO: Access Director SUPERVISES: N/A This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment. II. PRIMARY DUTIES AND RESPONSIBILITIES: * Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system. * Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary. * Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information. * Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members. * Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible. * Advocate for potential clients both internally and externally to clear any roadblocks to admission. * Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary. * Provide referrals to patients where necessary, connecting them with appropriate resources in their areas. * Send appropriate follow up materials - included screening summary letters, drug screens, etc - to referral sources where warranted. * Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information. * Track all potential patients not admitted to the appropriate level of care via and follow up where appropriate in an effort to convert to admission. * Complete all assigned on ongoing trainings and competencies. * Record daily all patient-related activities in the Customer Relationship Management system using clear, concise, accurate documentation. III. ESSENTIAL JOB REQUIREMENTS: A. Education and Experience: * Bachelor's Degree and experience or working knowledge of addiction and treatment is preferred * CRSS certification a plus. * Knowledge of chemical dependency preferred. * Customer service and/or sales experienced required. * Computer data entry skills required - type 40 wpm required. Customer Relationship Management software experience preferred. B. Knowledge, Skills and Abilities: * Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 C.F.R. "Health Insurance Portability and Accountability Act" and 42 C.F.R. Part 2 "Confidentiality of Alcohol and Drug Abuse Patient Records" with respect to patient and potential patient identifying information and health information. This position has unrestricted access to identifying information and health information concerning patients, potential patients, and participants. * Be an example of our core values daily and hold yourself accountable to Bradford standards, policies and procedures. * Must have excellent listening skills combined with ability to interpret and apply what you hear. * Must possess strong attention to detail. * Must be self-motivated and able to work under minimal supervision. * Must be able to bond in a professional manner with potential patients and families. * Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted). * Must have valid driver's license and a safe driving record and reliable transportation. * Must exhibit high energy level and convey care and empathy while answering calls and completing consultations. * Must be emotionally and physically capable of functioning under stressful situations. * Must be able to operate in a metrics driven culture. * Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families. * Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents. * Possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information. * Must be able to accurately discuss all services Bradford provides. * Ability to identify and escalate priority issues. * Regular attendance, consistently punctual and dependable for all scheduled shifts. * Displays a willingness to be flexible with daily schedule. * Other duties as assigned. * If recovering, two (2) years of continuous verifiable sobriety.
    $33k-41k yearly est. 20d ago
  • Fire Alarm Service Coordinator (56129)

    The Hiller Companies, LLC 4.3company rating

    Service coordinator job in Birmingham, AL

    The Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians. Key Responsibilities: * Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems. * Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. * Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. * Alert management of potential problems resulting from customer or field complaints and work to resolve. * Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process. * Maintain and process inspection documentation as required during the job completion process. * Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information. * Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations * Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. * Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.) * Serve as the point of contact for all 3rd party portals (IROL, etc.) * Send inspection reports to AHJ's and completion of repair notices to 3rd party portals * Ensure work order extensions are requested in customer portals as required. * Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance * Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales. * Complete special projects as required. * Assist with research and updating quotes for existing house customers. * Develop positive and ongoing relationships with customers and team members. * Other duties as required. Qualifications What We Are Looking For: * High School Diploma/GED is required. * 2+ years' experience in business-to-business customer service experience is required. * Valid driver's license, required * Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry. * Excellent communication and customer service skills, with the ability to interact professionally with clients and team members. * Confident personality to properly negotiate with outside organization contacts, such as vendors and customers. * Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs. * Strong record-keeping, analytical skills, time management, and job prioritization skills. * Remarkable organizational skills and attention to detail. * Demonstrated understanding of workflow processes, service operation metrics and customer follow-up. * Prior experience with Service Trade or similar program. * Working knowledge of JD Edwards E1 or other ERP system Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: * Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education * Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off * Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs * Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $27k-37k yearly est. 49d ago
  • Life Case Coordinator, Highland Capital Brokerage

    Osaic

    Service coordinator job in Birmingham, AL

    Current Employees and Contractors Apply HereOsaic Careers Operations Opportunity in Financial Services Life Case Coordinator, HCB Role Type: Full-time Salary: $45,000 - $50,000 per year + Sales Incentive Compensation Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************** Summary: We currently have an opening for a Life Case Coordinator at Highland Capital Brokerage. This position may be a remote position or work in one of our many brick-and-mortar offices throughout the country as a part of a highly collaborative team. The Life Case Coordinator plays a critical role in supporting the new business process by ensuring the accurate and timely processing of life insurance applications, from digital submission through delivery. This position is responsible for managing application intake, coordinating case details, handling high-volume communication, and assisting with various case management projects to maintain operational efficiency. Education Requirements: Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required. Responsibilities: Application Processing Input and process digital applications in internal systems. Process E-Tickets through Part 2, ensuring completeness and compliance with carrier requirements. Enter paper applications as overflow support for Case Managers. Case Communication & Tracking Monitor and manage the high-volume New Business inbox, ensuring timely routing and response. Manage select digital cases from submission through policy delivery. Administrative & Support Functions Prepare and mail checks and policy documents received in the office. Perform data entry to maintain accurate records for cases submitted and issued directly (Not in System) Process APS reimbursement requests in a timely manner. Assist with special projects and process improvements to support Case Management operations. Basic Requirements: Prior experience in life insurance, financial services, or a related field preferred. Strong organizational skills and attention to detail. Ability to handle high-volume email traffic and prioritize tasks effectively. Proficient in Microsoft Office Suite and comfortable learning new systems. Excellent written and verbal communication skills. Key Competencies: Accuracy and attention to detail. Ability to multitask in a fast-paced environment. Strong problem-solving skills. Customer-focused mindset. Current Employees and Contractors Apply Here
    $45k-50k yearly Auto-Apply 42d ago
  • Real Estate Services Coordinator

    Alabama Professional Services 4.5company rating

    Service coordinator job in Birmingham, AL

    Job DescriptionSalary: $15-$17/hour Join Our Team as a Real Estate Services Coordinator Alabama Professional Services (APS) | Serving Alabama Since 1977 AtAlabama Professional Services (APS), weve proudly helped Alabama homeowners with safe, precise, and reliable home solutions for more than 40 years. As a family-owned company, we believe in treating our employees like family toooffering a workplace where your hard work is valued, your career can grow, and your contributions truly matter. We are looking for an enthusiastic, detail-oriented Real Estate Services Coordinator to support our growing office team. In this role, youll be the go-to connection for real estate professionals across the state, ensuring contracts and inspections run smoothly and closings happen on time. Why Youll Love Working Here Support & Stability: Backed by 40+ years of experience and an established reputation in the community. Growth & Opportunity: Build your career with room to expand responsibilities and earn more over time. Team Culture: Join a friendly, professional environment that values collaboration, learning, and mutual respect. Competitive Pay & Benefits: Medical, dental, vision, life insurance, 401(k), and incentive opportunities. What Youll Do Manage billing, scheduling, and processing of real estate paperwork for closings. Serve as the primary point of contact for real estate agents and technicians, answering questions and coordinating schedules. Prepare, review, and document termite service contracts. Provide professional updates via phone, email, and in-person communication. Maintain accurate records and ensure all paperwork meets industry and legal requirements. Collect payments from agents and homeowners for services provided. Collaborate with technicians and supervisors to resolve challenges quickly and effectively. What Were Looking For Some real estate experience is helpful (but not requiredwell train you!). Positive, proactive attitude and willingness to own your responsibilities. Strong communication skills and customer-first mindset. Detail-oriented with excellent organizational skills. Ability to work under deadlines while keeping things accurate and on track. High school diploma or equivalent required. Must pass a background and drug screening. Perks & Benefits Comprehensive health, dental, vision, and life insurance. 401(k) retirement plan. Incentive-based pay opportunities. The tools, training, and support you need to succeed. A respectful, upbeat workplace where your hard work is recognized. At APS, we believe in creatingremarkable experiencesfor our customers and our employees. If youre ready to build a career in a fast-paced, people-focused environment, we want to hear from you. Apply today and start building your future with APS! Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.
    $15-17 hourly 18d ago
  • Mobile Service Coordinator

    Stivers Ford of Birmingham

    Service coordinator job in Birmingham, AL

    The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership. Skills/Knowledge - Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities - Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities • Manage RO Process - RO creation • Mobile Service Advisor - Ensure correct parts - RO closeout - Process payment • Manage Parts Process - Coordinate with Parts Department to ensure parts availability for repair - Coordinate with Parts Department to add additional sales opportunity parts - Ensure Mobile Service Unit is loaded with needed parts for repairs - Add parts to the RO as required - Ensure unused parts are accounted for and added back to inventory • Schedule - Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled - Take incoming Mobile Service requests - Determine scheduled day and time, maximizing route optimization • Route - Utilize Route Optimization to set Mobile Service appointments • Dispatch - Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair - Confirm customer appointment - Communicate day of Mobile Service status • Customer Follow-Up - Ensure customer satisfaction • Prospect - Partner with Fleet staff to solicit Fleet business • Marketing - Partner with dealership Marketing Department to promote Mobile Service
    $27k-39k yearly est. Auto-Apply 60d+ ago
  • Mobile Service Coordinator

    Stivers Waukee Ford

    Service coordinator job in Birmingham, AL

    The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership. Skills/Knowledge - Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities - Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities • Manage RO Process - RO creation • Mobile Service Advisor - Ensure correct parts - RO closeout - Process payment • Manage Parts Process - Coordinate with Parts Department to ensure parts availability for repair - Coordinate with Parts Department to add additional sales opportunity parts - Ensure Mobile Service Unit is loaded with needed parts for repairs - Add parts to the RO as required - Ensure unused parts are accounted for and added back to inventory • Schedule - Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled - Take incoming Mobile Service requests - Determine scheduled day and time, maximizing route optimization • Route - Utilize Route Optimization to set Mobile Service appointments • Dispatch - Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair - Confirm customer appointment - Communicate day of Mobile Service status • Customer Follow-Up - Ensure customer satisfaction • Prospect - Partner with Fleet staff to solicit Fleet business • Marketing - Partner with dealership Marketing Department to promote Mobile Service
    $27k-39k yearly est. Auto-Apply 60d+ ago
  • Mobile Service Coordinator

    Stivers Automotive Group

    Service coordinator job in Birmingham, AL

    The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership. Skills/Knowledge - Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities - Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities • Manage RO Process - RO creation • Mobile Service Advisor - Ensure correct parts - RO closeout - Process payment • Manage Parts Process - Coordinate with Parts Department to ensure parts availability for repair - Coordinate with Parts Department to add additional sales opportunity parts - Ensure Mobile Service Unit is loaded with needed parts for repairs - Add parts to the RO as required - Ensure unused parts are accounted for and added back to inventory • Schedule - Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled - Take incoming Mobile Service requests - Determine scheduled day and time, maximizing route optimization • Route - Utilize Route Optimization to set Mobile Service appointments • Dispatch - Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair - Confirm customer appointment - Communicate day of Mobile Service status • Customer Follow-Up - Ensure customer satisfaction • Prospect - Partner with Fleet staff to solicit Fleet business • Marketing - Partner with dealership Marketing Department to promote Mobile Service
    $27k-39k yearly est. Auto-Apply 60d+ ago
  • Service Coordinator

    Energy Systems Southeast 4.1company rating

    Service coordinator job in Birmingham, AL

    Energy Systems Southeast, LLC (ESSE), is currently searching for a Service Coordinator. Typical Duties Include: Oversee daily/weekly workflow for an Industrial Generator Service Company. Must possess excellent verbal and written communications, and customer service skills. Manage multiple active jobs from dispatch through completion. Must be able to make quick accurate decisions regarding adjustments to schedules based on the needs or severity of the situation. Must be able to maintain a clear traceable flow of communication with multiple parties when scheduling projects and service. Minimum Qualifications Required: Drug-Free Workplace: Must be able to pass a drug test upon hiring and any time during employment (random drug testing with a zero-tolerance policy). Experience dispatching and managing jobs daily is strongly desired. Strong work ethic required: initiative, tenacity & enjoys a challenge. Must have basic to average proficiency with Microsoft Office products to include Outlook, and Internet-based programs. Company Benefits: Health Insurance Dental Insurance Vision Insurance 401k Life Insurance and AD&D Short Term Disability Long Term Disability Accident Insurance Paid Vacation, Holidays Competitive pay Energy Systems Southeast, LLC is a proven name in the power systems industry offering comprehensive emergency power system services to residential and industrial customers throughout the southeast. Over the years as our reputation has grown, our service area has expanded and now includes Alabama, Arkansas, Georgia, Florida, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee and Virginia. Our growth has largely been possible through a single-minded commitment and focus on customer service and expertise. We are committed to investing in our people through training and certification programs.
    $26k-35k yearly est. 60d+ ago
  • Patient Services Coordinator, Home Health

    Centerwell

    Service coordinator job in Hoover, AL

    Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $40k-52.3k yearly Auto-Apply 57d ago
  • Service Coordinator

    Blake & Pendleton

    Service coordinator job in Alabaster, AL

    Full-time Description Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems. We are seeking a Service Coordinator to join our Birmingham, Alabama, Branch team and support our technicians, customers, and service operations. Position Summary: The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction. Key Responsibilities: Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls. Serve as the primary point of contact for customer service requests. Open, update, and close work orders in the system accurately. Track parts orders and ensure availability for scheduled jobs. Communicate with technicians throughout the day to manage job status and timelines. Coordinate warranty claims, service reports, and follow-ups. Assist in maintaining service records and reports. Provide administrative support to the service manager and team. Ensure compliance with safety, quality, and company policies. Other duties as assigned. Requirements High school diploma or equivalent required; Associate's degree preferred. Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus). Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency in Microsoft Office and experience with ERP or service management software. Ability to work in a fast-paced environment and adapt to changing priorities. Must be able to lift up to 10 lbs. What We Offer: Competitive pay and benefits package. Health, dental, and vision insurance with optional spending accounts. 401(k) with company match. Life and dependent life insurance Short-term and long-term disability options GAP coverage options (hospital, critical illness, and accident) Paid time off and holidays
    $27k-39k yearly est. 60d+ ago
  • Territory Support Coordinator - 100% Commission (TSG-5008)

    Strickland Group LLC 3.7company rating

    Service coordinator job in Birmingham, AL

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.
    $27k-36k yearly est. 28d ago
  • Advancement Services and Donor Relations Coordinator

    Talladega College 3.3company rating

    Service coordinator job in Talladega, AL

    The Advancement Services and Donor Relations Coordinator plays a critical role within the Office of Institutional Advancement at Talladega College. This position supports the Vice President for Institutional Advancement in ensuring the accuracy, integrity, and efficiency of advancement operations, including database management, donor relations, gift processing, reporting, and system administration. The Coordinator will work collaboratively across the Institutional Advancement team to strengthen donor stewardship, enhance data-driven decision making, and support the College's philanthropic and engagement goals. Key Responsibilities 1. Database Management & Data Integrity Maintain, update, and audit the advancement database to ensure accurate constituent records for alumni, donors, corporations, and friends of the College. Conduct regular data integrity reviews and implement best practices for data quality control and record maintenance. Assist with staff training on data management policies, procedures, and database functionality. Support prospect management by generating reports, profiles, and tracking donor engagement trends. 2. Gift Processing & Reporting Manage the daily processing of charitable gifts, pledges, and payments in accordance with College policies and industry standards. Prepare, reconcile, and distribute daily and monthly gift reports to the Business and Finance Office and other stakeholders. Generate customized fundraising reports, campaign summaries, and quarterly advancement reports for leadership and the Board of Trustees. Ensure compliance with IRS regulations and CASE standards related to gift processing and receipting. 3. Donor Relations & Stewardship Coordinate timely and personalized acknowledgment of all gifts and pledges. Support donor stewardship activities, including impact reports, recognition events, and communication materials. Maintain online giving platforms, ensuring accurate donor pages and giving designations. Compile and maintain biographical and statistical data to support donor segmentation and stewardship strategies. 4. Operational & Administrative Support Assist in managing the budget and fiscal records for the Office of Institutional Advancement. Contribute to the development and implementation of departmental goals, policies, and operating procedures. Maintain and update manuals documenting advancement services and stewardship protocols. Provide administrative support for audits, compliance reviews, and special projects. 5. Technology & Systems Management Assist in the administration and optimization of advancement software systems, including but not limited to: Raiser's Edge/NXT, AlumniFinder, ImportOmatic, MailChimp, and Marketing Cloud. Support system integrations and ensure alignment between advancement data systems and other College platforms. Research and recommend emerging technologies that enhance fundraising, engagement, and operational efficiency. 6. Collaboration & Communication Partner with colleagues across Institutional Advancement, Business and Finance, and Communications to support donor engagement and reporting. Serve as a point of contact for internal and external stakeholders regarding donor information and gift processing. Maintain a professional, customer-focused approach when interacting with donors, alumni, and College partners. Effectively manage multiple tasks, projects, and deadlines while maintaining high accuracy and attention to detail. 7. Other Duties Perform additional responsibilities as assigned by the Vice President for Institutional Advancement.
    $24k-29k yearly est. 20d ago
  • Patient Services Coordinator I - St. Vincent's East

    Uahsf

    Service coordinator job in Birmingham, AL

    Schedule: Monday-Friday Day Shift Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physician(s), advanced practice provider(s), and clinic operations. May schedule and add-on patients to clinic, answer telephones and route calls, enter demographic and insurance data into IDX system, obtain insurance authorizations and referrals, scan and/or fax records, schedule procedures, and other clerical duties assigned. May arrive and check out patients in clinic, as well as collect copays. Communicate and perform patient follow-up as necessary. Work with outside staff to schedule and coordinate patient care at satellite clinics. May perform other clerical duties related to patient care such as home health forms and patient and family leave forms. Position Requirements: EDUCATION AND EXPERIENCE: Required: High school diploma or equivalent required. Three (3) years office/clerical experience in customer service, call center, physician office or other clinical environment. Demonstrated organizational and leadership skills; excellent customer service and communication skills. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation Preferred: Prior clinic experience and experience with insurance companies preferred LICENSE, CERTIFICATION AND/OR REGISTRATION: Required: TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived need. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
    $26k-36k yearly est. 60d+ ago
  • Field Marketing and Community Outreach Specialist

    Mainstreet Family Care 3.5company rating

    Service coordinator job in Birmingham, AL

    Field Marketing & Community Outreach Specialist MainStreet Family Care is expanding our community footprint, and we're launching a brand-new role designed for someone who genuinely thrives on movement, variety, and fresh experiences. If you're the type of person who panics when you don't have your next trip locked in - and you draw energy from meeting new people and being out in the community - this is the opportunity you've been waiting for! This is a high-ownership role with a broad creative runway. You'll be based at our Birmingham, AL headquarters alongside our Marketing Team, but you'll spend 30-50% of your time on the road representing MainStreet at schools, pediatric offices, fairs, festivals, and community events. With limited day-to-day oversight, you'll shape your own outreach strategy, build partnerships, and create compelling content that showcases MainStreet's impact across the region. Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexible 40-hour schedule once settled) Travel: 30-50% Location: Birmingham, AL HQ with frequent regional travel Essential Functions: • Conduct high-volume outreach to schools, pediatric offices, civic groups, and community organizations to build strategic partnerships • Independently plan and execute outreach activities and events, bringing creativity, strong logistics, and an eye for engagement • Occasionally representing MainStreet or KidsStreet on television and/or radio segments as needed. • Serve as MainStreet's brand ambassador at back-to-school bashes, health fairs, festivals, and other high-visibility community events • Drive daily cold-calling efforts and maintain consistent follow-up with prospective partners • Produce community-facing content (photos, videos, short-form posts) that highlights events, partnerships, and MainStreet's presence in each market • Maintain structured outreach pipelines, event calendars, and tracking sheets using Excel • Identify opportunities for expanded brand visibility and propose new outreach concepts • Build and sustain relationships with key community stakeholders • Coordinate with Marketing on collateral needs, content direction, and promotional strategies • Research and join social media groups for moms in our KidsStreet markets. • Support additional marketing and administrative efforts as needed Qualifications: • Highly independent; thrives when given broad direction and significant autonomy • Strong comfort with high-volume cold calling and phone-based engagement • Confident communicator with a friendly, polished, and professional presence • Demonstrated ability to create engaging, community-focused content for social media • High attention to detail; strong organization and follow-through • Experience in outreach, events, marketing, or partnership-building preferred • Proficiency in Excel and comfort maintaining structured tracking documents • Willingness to travel 30-50%, including occasional evenings/weekends for events • Creative thinker who brings initiative, enthusiasm, and strong problem-solving skills Benefits: • Company contribution towards health, dental, and vision insurance • Paid time off • 401(k) with company match • Unique opportunity to travel across NC, FL, AL, GA, and PA while representing MainStreet in the communities we serve
    $28k-37k yearly est. 5d ago
  • Community Lending Specialist

    Trustmark 4.6company rating

    Service coordinator job in Birmingham, AL

    The purpose of this job is to manage and promote community lending products and activities throughout the Trustmark Bank service area, with a focus on assisting borrowers in low to moderate and majority-minority census tracts to originate mortgage loans. Responsibilities Make recommendations regarding the participation in community-based activities that best meet Trustmark's overall financial goals Determine best loan products for customers Devise marketing plans to seek referrals from various sources Work with local, state, and Federal Agencies, non-profits in the creation of products and services designed for the low to moderate income borrowers Originate and promote Trustmark's Community Lending Loans and Products Work with housing related entities in educating and promoting home ownership Coordinate and assist the mortgage dept. in the origination and servicing of Community lending products and services Work with the Credit and Compliance dept. in assuring adherence to regulatory and best practice policies and procedures Qualifications Knowledge and experience in the origination, processing, and servicing of mortgage loans Ability to work and identify with a varied group of borrowers, housing related entities and other community-based organizations Working knowledge of financial compliance and regulatory requirements Ability and willingness to stay abreast of changes throughout the community and industry Analytical skills Leadership skills Interpersonal skills Junior college/Two-year college training or equal mortgage production experience Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
    $31k-45k yearly est. Auto-Apply 60d+ ago
  • Client Care Coordinator

    Right at Home 3.8company rating

    Service coordinator job in Tuscaloosa, AL

    Pay: $14-$16/hr Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? If so, Right at Home has the opportunity for you!We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.The Client Care Coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans. Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The ideal candidate has prior experience working in the home care industry or medical office setting. The desired candidate will possess the following: High school graduate or equivalent with two years of business experience. Able to work independently, demonstrating sound judgment. Be available as required for on-call duty outside of normal office hours. Have a valid driver's license and use of insured automobile. Compensation: $14.00 - $16.00 per hour Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed. That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others. To our care team members, we commit to deliver the following experiences when you partner with Right at Home: We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development. We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients. We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients. We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
    $14-16 hourly Auto-Apply 60d+ ago
  • Patient Services Coordinator

    Oak Dental Partners

    Service coordinator job in Tuscaloosa, AL

    Join Our Team as a Patient Services Coordinator! Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you! Job Summary: The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations. Responsibilities: * Answer phone calls and emails, scheduling patient appointments. * Verify insurance information and process billing and payments. * Greet patients and ensure they are checked in properly. * Manage patient records and ensure that all forms are completed. * Coordinate patient follow-up and reminders for appointments. * Handle office correspondence, including scheduling, rescheduling, and cancellations. * Maintain and update office calendars. * Assist with patient referrals and coordination of care with specialists. Qualifications: * High school diploma or equivalent. * Previous experience in a dental office or customer service role is preferred. * Excellent communication and organizational skills. * Knowledge of dental office management software. Work Environment: * Mostly desk-based with some patient interaction in the reception area. * Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills. What We Offer: * Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life) * Company Provided Life Insurance * Paid Holidays * Paid Time Off (PTO) * Flexible Spending Account (FSA) * 401(k) Plan * Learning Management System (LMS) to keep your skills sharp * Opportunities for professional growth and development * A great collaborative team environment!
    $26k-36k yearly est. 2d ago
  • Career Coordinator - INTERNAL POST

    Alabama Community College System 3.8company rating

    Service coordinator job in Childersburg, AL

    The Career Coordinator is responsible for expanding and promoting work-based learning, internship, and apprenticeship opportunities for students enrolled in Adult Education programs. This position serves as a liaison between the college programs and local industries, economic developers, and workforce agencies to enhance student career readiness, connect employers with skilled candidates, and strengthen the college's role in regional workforce development. Base location: Childersburg campus Schedule E This is a temporary, grant-funded, and probationary position. Continued employment is dependent on continued funding. This position is posted in compliance with Alabama Code§ 16-22-15 . It is the intent to place a current employee in this position. * Adhere to the policies, rules, and standards of Central Alabama Community College, the Alabama Community College System, accrediting agencies and federal regulatory bodies. * Establish and maintain partnerships with local and regional employers, workforce agencies, and economic development organizations. * Promote college programs to businesses and industries to increase internship, apprenticeship, and employment opportunities. * Identify and promote high-wage, high-demand employment opportunities relevant to the college's programs. * Provideone-on-oneandgroupcareerreadinesstraining,includingresumewriting, interview preparation, and job search strategies. * Develop and implement career-related workshops, events, and employer panels to enhance student engagement. * Support student retention and success through individualized career advising and goal-setting. * Developoutreachstrategiestoraiseawarenessofcareerservicesamongstudents, alumni, faculty, staff, and employers. * Manage communication materials and digital platforms promoting internships, apprenticeships, and career events. * Collect and analyze data related to employer partnerships, student outcomes, and program participation for reporting purposes. * Serveastheprimaryliaisonbetweenthecollegeandexternalworkforcepartners. * Workcollaborativelywitheconomicdevelopers,chambersofcommerce,and industry associations to strengthen workforce pipelines. * Supportcampus-wideeffortstoenhancecareerdevelopment,retention,and student success. * Perform other duties as assigned. * Bachelor's degree in business, education, workforce development, or a related field from a regionally accredited institution is required. Master's degree in education is preferred. * One (1) year of related experience is required. * Effective oral and written skills are required. * Organizational and relationship-building skills are required. * Abilitytoworkindependentlyandcollaborativelywithdiversepopulations is required. * Proficiency in Microsoft Office is required. * Experience in organizing and hosting events is required. * Ability to travel to and from instructional sites and to participate in scheduled activities is required. * Ability to work collectively with high school staff, community agencies, and other programs in the service area is required. * Ability to work non-traditional work hours (as needed) is required. * An understanding of and a commitment to the philosophy and mission of the two year college system is required. * Ability to handle multiple tasks and various situations in a professional manner is required. * Data management experience is preferred. * Experience working with adult education, career services, postsecondary education or workforce development is preferred. Applicants must meet the minimum qualifications and must submit a completed application through the ONLINE application system by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure the application is complete and all required documentation is attached. Application material may not be submitted by fax or email. A complete application consists of the following: 1. Completed Central Alabama Community College online application. 2. Current resume. 3. College transcripts (copies will be accepted; if employed, it is the responsibility of the employee to furnish official transcripts to CACC). Transcripts must provide degree and date degree was awarded. Applicants must travel at their own expense. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. The College reserves the right not to fill the position in the event of budgetary or operational constraints. Central Alabama Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Central Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Central Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding the position. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.
    $31k-36k yearly est. 4d ago
  • Admissions Specialist -1pm-10pm Shift

    Addiction and Mental Health Services 3.8company rating

    Service coordinator job in Birmingham, AL

    Admissions Specialist (Previously Care Coordinator or Admissions Counselor) DEPARTMENT: Access Team REPORTS DIRECTLY TO: Access Manager REPORTS DIRECTLY TO: Access Director SUPERVISES: N/A This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment. II. PRIMARY DUTIES AND RESPONSIBILITIES: Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system. Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary. Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information. Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members. Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible. Advocate for potential clients both internally and externally to clear any roadblocks to admission. Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary. Provide referrals to patients where necessary, connecting them with appropriate resources in their areas. Send appropriate follow up materials - included screening summary letters, drug screens, etc - to referral sources where warranted. Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information. Track all potential patients not admitted to the appropriate level of care via and follow up where appropriate in an effort to convert to admission. Complete all assigned on ongoing trainings and competencies. Record daily all patient-related activities in the Customer Relationship Management system using clear, concise, accurate documentation. III. ESSENTIAL JOB REQUIREMENTS: A. Education and Experience: Bachelor's Degree and experience or working knowledge of addiction and treatment is preferred CRSS certification a plus. Knowledge of chemical dependency preferred. Customer service and/or sales experienced required. Computer data entry skills required - type 40 wpm required. Customer Relationship Management software experience preferred. B. Knowledge, Skills and Abilities: Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 C.F.R. “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information. This position has unrestricted access to identifying information and health information concerning patients, potential patients, and participants. Be an example of our core values daily and hold yourself accountable to Bradford standards, policies and procedures. Must have excellent listening skills combined with ability to interpret and apply what you hear. Must possess strong attention to detail. Must be self-motivated and able to work under minimal supervision. Must be able to bond in a professional manner with potential patients and families. Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted). Must have valid driver's license and a safe driving record and reliable transportation. Must exhibit high energy level and convey care and empathy while answering calls and completing consultations. Must be emotionally and physically capable of functioning under stressful situations. Must be able to operate in a metrics driven culture. Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families. Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents. Possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information. Must be able to accurately discuss all services Bradford provides. Ability to identify and escalate priority issues. Regular attendance, consistently punctual and dependable for all scheduled shifts. Displays a willingness to be flexible with daily schedule. Other duties as assigned. If recovering, two (2) years of continuous verifiable sobriety.
    $33k-41k yearly est. Auto-Apply 32d ago
  • Fire Alarm Service Coordinator

    The Hiller Companies 4.3company rating

    Service coordinator job in Birmingham, AL

    Job Details Hiller Birmingham - Birmingham, ALDescription The Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians. Key Responsibilities: Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. Alert management of potential problems resulting from customer or field complaints and work to resolve. Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process. Maintain and process inspection documentation as required during the job completion process. Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information. Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.) Serve as the point of contact for all 3rd party portals (IROL, etc.) Send inspection reports to AHJ's and completion of repair notices to 3rd party portals Ensure work order extensions are requested in customer portals as required. Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales. Complete special projects as required. Assist with research and updating quotes for existing house customers. Develop positive and ongoing relationships with customers and team members. Other duties as required. Qualifications What We Are Looking For: High School Diploma/GED is required. 2+ years' experience in business-to-business customer service experience is required. Valid driver's license, required Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry. Excellent communication and customer service skills, with the ability to interact professionally with clients and team members. Confident personality to properly negotiate with outside organization contacts, such as vendors and customers. Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs. Strong record-keeping, analytical skills, time management, and job prioritization skills. Remarkable organizational skills and attention to detail. Demonstrated understanding of workflow processes, service operation metrics and customer follow-up. Prior experience with Service Trade or similar program. Working knowledge of JD Edwards E1 or other ERP system Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $27k-37k yearly est. 60d+ ago

Learn more about service coordinator jobs

How much does a service coordinator earn in Hoover, AL?

The average service coordinator in Hoover, AL earns between $22,000 and $46,000 annually. This compares to the national average service coordinator range of $29,000 to $56,000.

Average service coordinator salary in Hoover, AL

$32,000

What are the biggest employers of Service Coordinators in Hoover, AL?

The biggest employers of Service Coordinators in Hoover, AL are:
  1. The Hiller Companies
  2. Energy Systems Southeast
  3. Alabama
  4. Pivot
  5. Stivers Automotive Group
  6. Stivers Ford of Birmingham
  7. Stivers Waukee Ford
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