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The differences between service operators and service providers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service operator, becoming a service provider takes usually requires 6-12 months. Additionally, a service operator has an average salary of $36,971, which is higher than the $35,089 average annual salary of a service provider.
The top three skills for a service operator include customer service, food handling and emergency calls. The most important skills for a service provider are customer service, cleanliness, and social work.
| Service Operator | Service Provider | |
| Yearly salary | $36,971 | $35,089 |
| Hourly rate | $17.77 | $16.87 |
| Growth rate | -4% | 12% |
| Number of jobs | 87,078 | 25,552 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 53% |
| Average age | 53 | 43 |
| Years of experience | 2 | 12 |
A service operator is responsible for providing the best customer service by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate with the appropriate person to resolve callers' issues. They also keep an organized record of resolutions for the business reference, as well as for immediate callbacks as needed. A service operator must have excellent knowledge of the industry they are working for, as well as impeccable communication skills to verify and address the callers' needs.
Service providers are individuals or entities offering services to an organization and other parties. They provide storage, processing, or network services. The providers offer organizations real estate, communications, education, legal, and consulting services. It is their job to complete the requested tasks of their clients, provide solutions to network problems, and recommend options based on the needs of their clients. They also suggest changes or opportunities necessary within the organization.
Service operators and service providers have different pay scales, as shown below.
| Service Operator | Service Provider | |
| Average salary | $36,971 | $35,089 |
| Salary range | Between $19,000 And $71,000 | Between $23,000 And $51,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | New York | Hawaii |
| Best paying company | Meta | |
| Best paying industry | - | Insurance |
There are a few differences between a service operator and a service provider in terms of educational background:
| Service Operator | Service Provider | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 53% |
| Most common major | Business | Psychology |
| Most common college | - | SUNY at Binghamton |
Here are the differences between service operators' and service providers' demographics:
| Service Operator | Service Provider | |
| Average age | 53 | 43 |
| Gender ratio | Male, 50.1% Female, 49.9% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 14.2% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.5% White, 59.0% American Indian and Alaska Native, 1.2% | Black or African American, 11.9% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 7.1% White, 56.0% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 19% | 11% |