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The differences between service technician associates and service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service technician associate and a service technician. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $40,379 average annual salary of a service technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.
Service technician associates and service technicians have different pay scales, as shown below.
| Service Technician Associate | Service Technician | |
| Average salary | $49,003 | $40,379 |
| Salary range | Between $27,000 And $87,000 | Between $28,000 And $57,000 |
| Highest paying City | Boston, MA | Richmond, CA |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Meta | IBM |
| Best paying industry | - | Technology |
There are a few differences between a service technician associate and a service technician in terms of educational background:
| Service Technician Associate | Service Technician | |
| Most common degree | Bachelor's Degree, 54% | Associate Degree, 29% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service technician associates' and service technicians' demographics:
| Service Technician Associate | Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 89.2% Female, 10.8% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |