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Software administrator vs help desk administrator

The differences between software administrators and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software administrator and a help desk administrator. Additionally, a software administrator has an average salary of $94,570, which is higher than the $49,798 average annual salary of a help desk administrator.

The top three skills for a software administrator include SQL, troubleshoot and linux. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.

Software administrator vs help desk administrator overview

Software AdministratorHelp Desk Administrator
Yearly salary$94,570$49,798
Hourly rate$45.47$23.94
Growth rate5%5%
Number of jobs91,307130,180
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Average age4343
Years of experience22

Software administrator vs help desk administrator salary

Software administrators and help desk administrators have different pay scales, as shown below.

Software AdministratorHelp Desk Administrator
Average salary$94,570$49,798
Salary rangeBetween $73,000 And $122,000Between $34,000 And $71,000
Highest paying CitySanta Clara, CAWashington, DC
Highest paying stateCaliforniaNew Jersey
Best paying companyPayPalHoulihan Lokey
Best paying industryHospitalityFinance

Differences between software administrator and help desk administrator education

There are a few differences between a software administrator and a help desk administrator in terms of educational background:

Software AdministratorHelp Desk Administrator
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Software administrator vs help desk administrator demographics

Here are the differences between software administrators' and help desk administrators' demographics:

Software AdministratorHelp Desk Administrator
Average age4343
Gender ratioMale, 61.2% Female, 38.8%Male, 74.3% Female, 25.7%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.7% White, 63.3% American Indian and Alaska Native, 0.3%Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between software administrator and help desk administrator duties and responsibilities

Software administrator example responsibilities.

  • Accomplish relational database administration and implementation.
  • Maintain department servers (UNIX, Novell, NT) and create accounts for employees.
  • Serve as the focal point of contact regarding all applications and services of Linux and UNIX.
  • Maintain corporate network and information systems on NT and Novell platform.
  • Deploy and configure laptops, workstations and servers throughout network environment.
  • Customize CMS software where require and perform troubleshooting and repair on LAN.
  • Show more

Help desk administrator example responsibilities.

  • Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.
  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
  • Administer DNS / DHCP servers, work with network administer to make sure the tables are updating correctly.
  • Administer IP address allocation through DHCP management.
  • Assist in the deployment of new POS applications and hardware.
  • Show more

Software administrator vs help desk administrator skills

Common software administrator skills
  • SQL, 9%
  • Troubleshoot, 7%
  • Linux, 7%
  • Technical Support, 6%
  • Database Management, 5%
  • CRM, 5%
Common help desk administrator skills
  • Customer Service, 11%
  • Desk Support, 7%
  • Troubleshoot, 6%
  • Technical Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 4%

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