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Customer Success Specialist
The Fulfillment Lab, Inc.
Specialist job in Tampa, FL
The Fulfillment Lab is a rapidly growing e-commerce logistics and fulfillment provider dedicated to helping high-growth brands scale their businesses globally. Utilizing proprietary software (GFS™) and a network of domestic and international fulfillment facilities, we offer specialized services like same-day order processing, dynamic e-commerce integrations, warehousing, and our unique approach to brand-building through Fulfillment Marketing (customized packaging). We serve as a vital extension of our clients' operations, ensuring fast, accurate, and customized delivery worldwide.
*This is an on-site role in Lutz, Florida*
As the Customer Success Specialist at The Fulfillment Lab, you will be the primary post-sales leader, dedicated to ensuring our key clients achieve maximum value and operational excellence with our fulfillment and software solutions. This role is crucial for fostering long-term strategic relationships, driving customer retention, and serving as the highest point of escalation for complex client issues and operational challenges. You will be responsible for defining the gold standard for the client experience, particularly during the critical setup, onboarding, and ongoing issue resolution phases.
Key Responsibilities:
1. Client Operations Management & Support
Relationship Ownership: Serve as the trusted advisor and primary point of contact for a portfolio of high-value and strategic clients, focusing on their operational success and day-to-day needs.
Customer Retention: Proactively monitor client health, identify potential operational risks, and implement intervention strategies to ensure customer satisfaction and minimize churn.
Operational Review: Lead and prepare Quarterly Business Reviews (QBRs) with client stakeholders, presenting performance data, reviewing service level agreements (SLAs), and offering strategic recommendations to optimize their fulfillment processes.
Value Realization: Consistently ensure clients are receiving the full, expected value from their partnership with The Fulfillment Lab.
2. Onboarding, Setup, and Implementation
Client Set-ups: Own and project-manage the entire client lifecycle, from initial contract handover through the successful launch of fulfillment services, including configuring accounts, services, and inventory rules.
Seamless Onboarding: Design and deliver customized onboarding plans for new clients, ensuring successful and timely integration with The Fulfillment Lab's proprietary software (GFS™) and relevant e-commerce platforms (Shopify, Magento, etc.).
Data & Integration: Work cross-functionally with the Tech and Operations teams to manage the accurate import of product catalog (SKU) data, inventory set-up, and robust system integration testing prior to launch.
3. Training & Client Enablement
Client Training: Conduct comprehensive, hands-on training sessions and workshops for client personnel on how to effectively use our Warehouse Management System (WMS), fulfillment protocols, and reporting tools.
Feature Adoption: Drive continuous product and feature adoption, educating clients on how to leverage all capabilities of The Fulfillment Lab's technology to optimize their fulfillment and supply chain.
Documentation: Create, maintain, and update internal and client-facing knowledge base content and training materials to promote client self-service and operational clarity.
4. Issue Resolution & Client Advocacy
Client Resolutions (Escalations): Act as the final point of escalation for high-priority or complex client issues related to inventory, operations, billing, or shipping, ensuring timely and complete resolution.
Root Cause Analysis: Perform detailed root cause analysis on recurring issues, collaborating with internal teams to identify systemic problems and implement permanent fixes to prevent future occurrences.
Internal Advocacy: Be the "Voice of the Customer" internally. Gather, categorize, and prioritize valuable client feedback and collaborate directly with the Operations, Technology, and Product Development teams to advocate for system improvements and service enhancements that address client pain points.
Required Qualifications
Experience: 3+ years of experience in Customer Success, Account Management, or Client Services, with a strong emphasis on post-sale operational support and issue resolution. Experience within the 3PL (Third-Party Logistics), e-commerce fulfillment, or supply chain technology industries is highly preferred.
Technical Acumen: Strong working knowledge of e-commerce platforms (e.g., Shopify, WooCommerce) and practical experience with Order Management Systems (OMS) or Warehouse Management Systems (WMS).
Communication: Exceptional verbal and written communication skills with the ability to communicate complex logistics or technical concepts clearly to non-technical, executive, and operational audiences.
Problem-Solving: Proven ability to manage and resolve high-stakes client escalations under pressure, employing a methodical and empathetic approach.
Analytical Skills: Proficiency in using customer data and KPIs (e.g., Delivery Time, Order Accuracy, CSAT) to track service performance and inform operational improvements.
$28k-55k yearly est. 1d ago
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Operations Specialist
Collective Genius Ceo
Specialist job in Tampa, FL
Job Title: Community Liaison
Job Type: Full-Time
Salary: $60,000 Salary, Plus Bonuses
Who We Are:
The Collective Genius Community is the leading destination for the nation's elite real estate investors to experience exponential growth in business & life.
Our mission is to passionately help our privileged members create an amazing lifestyle through growing and protecting their real estate businesses by providing an environment that fosters community, connection, collaboration and contribution.
Role Summary:
Operations Specialist owns the execution of all content, pre-event and ongoing email marketing campaigns, and member-facing digital assets for The Collective Genius (CG). This role blends content production, customer and member email campaigns, podcast promotion, social media execution, portal management, and reporting into one highly accountable position. This is an execution-heavy, detail-driven role for someone who loves clear systems & processes.
Role Responsibilities:
Content & Portal Management
Edit, publish, and archive weekly training and event recordings
Upload videos to AWS and maintain accuracy across all membership portals
Generate AI summaries, tags, thumbnails, and manage Zoom storage
Email Marketing & Campaign Operations
Build, QA, and deploy pre-event and ongoing campaigns in ActiveCampaign
Manage assets, links, timelines, and Teamwork cards
Review copy, landing pages, and links; manage contacts between CRM & Tech Stack
Maintain organized campaign files in Google Drive
Podcast & YouTube Operations
Monitor and manage podcast production in Riverside
Create thumbnails, upload videos to YouTube, and manage playlists
Schedule promotional emails and social posts; organize episode assets
Social Media & Event Promotion
Execute pre-and post-event social campaigns across Social Media
Edit event photos and create Canva graphics
Maintain media trackers and support coordinated content rollouts
Member Operations & Reporting
Onboard/Offboard members and manage communications in ActiveCampaign
Maintain member records, metrics trackers, and reporting files
Calculate and report weekly Facebook ad performance
What We're Looking For:
Strong experience with ActiveCampaign, Canva, and Google Drive, with comfort in video editing using Adobe Premiere, AWS, and Zoom. Experienced in managing recurring content and email workflows, highly organized, detail-oriented, and deadline-driven. Adept at following and continuously improving SOPs, thriving in fast-paced, execution-focused environments, and offering strong in-office availability and communication skills.
Why This Role Matters:
This role keeps CG's content, marketing, and member experience running smoothly. You're not just supporting - you're owning execution across channels, including pre-event email campaigns that directly impact attendance, engagement, and growth.
Benefits:
Competitive salary and performance-based incentives
Health, dental, and vision insurance
Paid TIme Off and Holidays
Opportunities for career advancement and professional development
We offer a dynamic and supportive work environment, competitive salary and benefits, and opportunities for growth and development. If you are a highly motivated professional with a passion for supporting our Community of Real Estate Investors, we encourage you to apply for this exciting opportunity. We have a great team, excellent culture, and serve an amazing group of members.
$60k yearly 15h ago
Disability Claims Specialist (Part Time 20 hours+)
Hays 4.8
Specialist job in Tampa, FL
We seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claim Consultant evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the LTD Claims Consultant is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.
Essential Business Experience and Technical Skills:
Required:
**3+ years of LTD/IDI Insurance Claims experience
•Prior experience with independent judgement and decision making while relying on the available facts
•Be able to demonstrate the use of critical thinking and analysis when reviewing the information
•Creative problem-solving abilities and the ability to think outside the box
•Excellent interpersonal and communication skills in both verbal and written form
•Excellent customer service skills proven through internal and external customer interactions
•Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
•Organizational and time management skills
• Bachelor's degree
Key Responsibilities:
•Effectively manages with some level of oversight an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. The LTD CS will be evaluated for increases in their authority levels as they become more experienced in their decision-making and demonstrate consistency in meeting all key performance indicators
•Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations
• Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions. These calls are used to gather essential details regarding medical condition(s) and treatment, occupational demands, financial information and any other information that may be pertinent to the evaluation of the claim. Once telephone calls are completed, you will be required to document the conversation within the claim file in a timely manner utilizing the appropriate level of detail and professional writing skills
•Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations
•Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available
•Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions.
•Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed
•Proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments
•Provides timely and detailed written communication during the claim evaluation process which outlines the status of the evaluation and/or claim determination.
•Addresses and resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas.
$56k-88k yearly est. 3d ago
Business Process Specialist- PTP
Coca-Cola Bottlers' Sales and Services 4.3
Specialist job in Tampa, FL
The Business Process Specialist will support, maintain and manage initiatives across the internal PTP systems, services, processes, and applications used in the BSNA/CCBSS organizations. Ensure stakeholder needs are met across BSNA, Bottling Clients, and our suppliers. Understand and operate within existing constraints while identifying process and system improvements.
Duties and Responsibilities
Interpret stakeholders need and translate into detailed, actionable work requirements.
Perform traditional business analyst responsibilities to bridge gap between IT and the business.
Leverage data skills and software (Power BI, SAP, Snowflakes, etc.) to deliver quick research as well as sustainable analytics solutions (extracting, manipulating, and visualizing data)
Serve as subject matter expert, applying knowledge of data analytics and process improvement to identify opportunities and drive change autonomously.
Apply critical thinking to position our data and tools for success across multiple work efforts in parallel.
Identify root causes of issues related to data or reporting, striving to understand situations in depth and in total accuracy. Carefully and creatively explain problems to non-technical audiences.
Collaborate with team members across BSNA, Bottler clients and offshore to identify needed improvements and enhancements to existing processes within the PTP Landscape
Create training documents and deliver training where needed.
Support the day-to-day invoice processing activities within PTP.
Overseeing all aspects related to the implementation stages of business process improvement initiatives.
Performing ongoing analyses on business processes related to productivity, quality, costs, and time management to determine the ROI.
Performs other duties as required.
Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilites may change with or without notice.
Key Skills and Abilities
Logical and fact-based approach to problem solving.
Clear and concise communication skills in listening, written, and verbal applications.
Excellent analytical and problem-solving skills.
Proactive, Decisive, and action-oriented
Proficiency with SAP's PTP product suite of tools
Proficient with Microsoft Office Suite or related software.
Ability to analyze and articulate complex PTP business needs.
Adept at data analytics, using and learning analytical tools and software.
Influencing stakeholders and project partners to achieve results.
Education Requirements
4 Year / Bachelor's Degree
Years of Experience
3 to 5 years in a related data analytics role
Required Travel
Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees' contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans
Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$41k-76k yearly est. 6d ago
E-Commerce Data Specialist
RFID Hotel
Specialist job in Tampa, FL
RFID Hotel, division of Avery Products is looking for an experienced E-Commerce Data Specialist, your mission is to be the guardian of product data integrity across all e-commerce channels. By ensuring accurate, well-structured, and optimized product information, you directly enhance the customer buying experience while supporting increased conversion and product sales. This role requires a strong commitment to organization, patience, and operational efficiency to maintain high-quality product presentation and support rapid e-commerce growth.
What We Offer:
A collaborative, inclusive, energetic work environment with talented workforce. Opportunities for professional development and career advancement.
Competitive Salary - $55K - $65k based on knowledge, skills and relevant work experience+ Quarterly Bonus Potential
Work Life Balance: Hybrid schedule, 12 Company Paid Holidays, Paid Vacation and Paid Sick Time
Great comprehensive benefits program including Medical, Dental, Vision, Short Term & Long Term Disability programs, Company paid Life Insurance, and Wellness Incentives.
Excellent 401K Retirement Program with very generous company match.
What You'll Do
Product Data Management: Own the creation, maintenance, and optimization of all product listings across multiple e-commerce platforms and digital catalogs
Data Integrity & QC: Be the dedicated final line of defense for data accuracy. This involves tireless double-checking and triple-checking of tedious product information, specifications, and pricing to eliminate errors.
Meticulous Data Maintenance: Proactively manage and update complex product elements including multiple price sets for specific products, attributes, tags, and product classifications across all platforms.
Digital Asset Centralization: Organize, manage, and centralize all digital assets related to products, including Product Images, videos, and supporting documentation, ensuring they are correctly linked to listings.
Front-End Listing Enhancement: Apply basic design principles and technical skills (e.g., light HTML/CSS adjustments) to product pages and listing templates to ensure optimal presentation, readability, and conversion.
Platform Operations: Manage and update online software platforms and tools used for product information management and channel syndication.
Feed Management: Assist with the setup and maintenance of essential data feeds, such as Google Merchant Feeds, ensuring compliance and data quality.
Reporting & Performance Tracking: Monitor and report on key product data metrics including accuracy rates, pricing consistency, feed health, and catalog readiness to support performance optimization and growth.
Task Management & Organization: Demonstrate exceptional organizational skills to effectively manage multiple, simultaneous product data initiatives and meet deadlines for seasonal changes or price updates.
Reporting Structure: Report directly to the E-commerce Marketing Manager, providing regular updates on data quality, project status, and potential listing issues.
What You Bring
Required Experience (3+ years): Proven experience of 3+ years in a data-centric role managing high volumes of product information, preferably within an e-commerce or product operations setting.
Relentless Attention to Detail: A highly detail-oriented mindset with exceptional patience for repetitive, meticulous work and a zero-tolerance approach to data errors.
Learning & Adaptability Mindset: A demonstrated ability and eagerness to learn and adapt to constantly evolving products, custom solutions, and new software platforms. This is critical for success in our custom product environment.
Mastery of Excel: Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data cleaning functions).
Platform Fluency: Proven experience managing product data within an e-commerce platform; experience with WordPress and WooCommerce is a huge asset.
Design & Development Aptitude: A basic understanding of web design best practices and the ability to perform light coding or adjust using CSS/HTML to enhance product listing presentation.
Data Obsession: A strong sense of ownership and accountability for data quality and system integrity.
Software Familiarity (A Plus): Experience with major marketplaces (Amazon), feed management (Google Merchant Feeds), and basic graphic/content support tools (Adobe Suite, Canva) is beneficial but not required.
Why Join Us?
High-impact role with direct visibility
Growth-focused company with long-term career opportunity
Collaborative, driven team culture
Competitive Compensation: Strong base salary + performance bonuses
Robust Benefits: Health, dental, vision, PTO
Be the Heart of Our Guest Experience
If you are a highly organized, data-driven professional who thrives on detail and believes that perfect data is the foundation of world-class e-commerce, we want to hear from you.
All offers of employment are based on the successful completion of a pre-employment background check, drug screen and reference check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
Thank you for your time and consideration of this opportunity. Please include resume when responding.
$55k-65k yearly 4d ago
Systems Administrator, IT Support Specialist
Goldenwolf
Specialist job in Brandon, FL
Apply Job Type Full-time Description
GoldenWolf is seeking a Systems Administrator/IT Support Specialist to work with our Information Technology Team. The successful candidate will work with the team to maintain a healthy and secure environment. They will build and manage systems in a virtual environment. As part of IT support, they will be responsible for configuration management and auditing of end-user devices, as well as providing helpdesk support as needed. A commitment to collaborative problem-solving, motivation to find solutions, and a focus on quality end-user experiences are essential.
Essential Functions
1. Systems & Server Administration
Install, configure, and maintain servers (Windows, Linux, cloud-based)
Manage virtualized environments (VMware, Hyper-V, Azure VMs)
Monitor system performance and ensure high availability
Apply patches, updates, and system upgrades regularly
2. Network & Infrastructure Management
Maintain LAN/WAN, firewalls, switches, and wireless networks
Troubleshoot connectivity issues and optimize network performance
Manage DNS, DHCP, VPN, and routing configurations
3. Security & Compliance
Implement and monitor security controls and access management
Perform backup and recovery operations; validate restore procedures
Apply cybersecurity best practices and support compliance frameworks (e.g., NIST, CMMC)
Monitor logs and respond to security alerts or incidents
4. End-User Support & Helpdesk
Serve as the first or second point of contact for technical issues
Troubleshoot hardware, software, and peripheral problems
Configure and deploy end-user devices (imaging, baseline configs)
Provide training and guidance to non-technical users
5. Cloud Services & Application Support
Manage cloud resources (Azure, M365, SaaS platforms)
Support identity and access management (Azure AD / Entra ID)
Maintain business applications and troubleshoot service issues
6. Backup, Recovery & Business Continuity
Manage backup systems and ensure data integrity
Test disaster recovery procedures and maintain documentation
7. Monitoring & Performance Optimization
Use monitoring tools to track system health and performance
Identify bottlenecks and proactively resolve issues before they impact users
8. Documentation & Configuration Management
Maintain accurate documentation of systems, configurations, and procedures (CMMC-level)
Track assets, licenses, and hardware inventory
Create and maintain standard operating procedures (SOPs)
9. Collaboration & Cross-Functional Support
Work with security, development, and operations teams on deployments and changes
Communicate technical information clearly to both technical and non-technical stakeholders
Benefits Package:
Paid Time Off
Paid Federal Observed Holidays
Medical Insurance
Dental and Vision Insurance
Employee Paid Supplemental Insurance (Short Term Disability, Long Term Disability, Life, Accident, and Critical Illness)
401K - employer matching of up to 5%
Equal Employment Opportunity (EEO):
It has been and will continue to be a fundamental policy that GoldenWolf, LLC., is an Equal Opportunity Employer, including veterans and individuals with disabilities, committed to maintaining world-class facilities through technical excellence and innovation.
About the Company:
GoldenWolf is a Service-Disabled Veteran-Owned, Women-Owned Small Business that provides comprehensive facility management and support services to federal agencies. The company specializes in delivering a wide range of professional services, including facilities condition assessments, quality assurance, construction management, strategic planning, and technical support across civilian and defense sectors. We invite you to visit the GoldenWolf website at ****************** to learn more about the organization and explore other career opportunities.
Requirements
Education And Experience:
High school diploma or equivalent required.
Bachelor's degree in a related field preferred.
3-5 years of experience in system administration.
Experience with IT system configuration.
Experience with building and maintaining virtual server infrastructure.
Required Knowledge, Skills, And Abilities:
Experience in Azure virtual machine management, including but not limited to virtual machines configured for web app publication.
Demonstrable experience responding to end-user helpdesk tickets with excellent customer service.
Knowledge and working experience with cloud environments.
Demonstrable understanding of VM backup and recovery practices.
Working knowledge of security methodologies in an enterprise infrastructure, with preference given to candidates with working knowledge of NIST SP 800-171 and CMMC 2.0 frameworks.
Experience developing and applying existing baseline configurations for devices, networks, and environments.
Knowledge of intermediate networking management concepts and client troubleshooting.
Excellent change impact analysis skills for break-fixes, upgrades, and patches.
Maintain systems according to established requirements through testing, implementation, and monitoring throughout the complete lifecycle of the product or solution.
Ability to work effectively alone and within a team environment, demonstrating the ability to make and show progress across multiple complex assignments at once.
Ability to speak and relay information to both technical administrators and non-technical personnel inside and outside of the organization.
Excellent interpersonal, communication, and time management skills.
Salary Description $55,000.00 - $75,000.00
$55k-75k yearly 2d ago
Casualty Claim Specialist - Florida
The Auto Club Group 4.2
Specialist job in Tampa, FL
***This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events***
Florida Casualty Claim Specialist- The Auto Club Group
Reports to: Claim Manager II
What you will do: (Primary Duties & Responsibilities)
The Auto Club Group is seeking prospective Casualty Claim Specialistswho canwork under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.
In this position, you will have the opportunity to:
Reviewing assigned claims
Contacting the insured and other affected parties,
Setting expectations for the remainder of the claim process, and thoroughly documenting activities in the claim file.
Complete complex coverage analysis,
Ensure all possible policyholder benefits are identified,
Complete an investigation of the facts regarding the claim,
Determine if the claim should be paid and confirm recovery potential.
Conducting thorough reviews of damages and determining the applicability of state law and other factors related to the claim.
Identify when to refer claims to other company units (e.g., Underwriting, Subrogation or Special Investigation Unit).
Possess strong critical thinking and negotiating skills.
Handle both attorney represented and unrepresented claimants with injury claims that may involve coverage investigation,liability disputes, bodily injuries, and litigation.
Assist Claim Manager with file reviews and training.
With our powerful brand and the mentoring, we offer, you will find your position as aClaim Specialistcan lead to a rewarding career at our growing organization.
How you will benefit:
Claim Specialistwill earn a competitive salary of $68,000 - $78,000 annually with an annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
We're looking for candidates who:
Preferred Qualifications:
Education:
Degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
CPCU coursework or designation
Required Qualifications:
Education:
In states where an Adjuster's license is required, the candidate must have a Florida State Adjuster License.
Degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Must have a valid State Driver's License
Experience:
Three years of experience or equivalent training in the following:
Negotiation of claim settlements
Evaluation of injury claims
Securing and evaluating evidence
Subrogation claims
Coverage analysis and resolution of coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims
Knowledge and Skills:
Knowledge of:
Fair Trade Practices Act as it relates to claims
Subrogation including intercompany arbitration
Litigation as it relates to claims
Negligence Law
No-Fault Law
Medical terminology and human anatomy
Ability to:
Handle claims to ACG Claim Handling Standards including following and applying ACG Claim policies, procedures, and guidelines
Work within assigned ACG Claim systems including basic PC software
Perform claim file review and investigations
Demonstrate effective communication skills (verbal and written)
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
Analyze and solve problems while demonstrating sound decision making skills
Prioritize claim related functions
Process time sensitive data and information from multiple sources
Manage time, organize, and plan workload and responsibilities
Must Reside within 50 miles from Tampa, Florida
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$68k-78k yearly 2d ago
Workplace Experience Specialist
Procore 4.5
Specialist job in Tampa, FL
We're looking for a customer service oriented Workplace Experience Specialist to support Procore's Workplace Experience team and employees at our Tampa office. You'll oversee the office's day-to-day operations, from food and beverage to maintenance and office supplies. You'll ensure we are adhering to best practices and are set up to scale in a fast and efficient way.
As a successful Workplace Experience Specialist, you're collaborative, detail-oriented, personable, and can navigate high-growth environments with ease-no two days will be the same. You have a diverse skill set and are comfortable working on facility operations, food and beverage and IT.
This position reports into the Director of Workplace Experience and will be based in our Tampa, FL office.. We're looking for someone to join us immediately.
What you'll do:
General office management duties including ordering and maintaining balanced levels of food and office supply inventory for the office, daily cleaning duties in kitchens, conference rooms and communal areas
Regularly perform walk-throughs and basic building repairs if needed; escalate issues to appropriate vendors or submit building work orders as needed
Plan, assist, and execute creative internal events that add to an amazing workplace environment and vibrant culture
Run office ticketing systems including answering, evaluating, prioritizing, assigning, and executing incoming requests for assistance
Register and greet visitors, have an awareness of all ongoing team activities, department meetings, visitors, and deliveries
Assist in the installation of desks, desk equipment, and furniture in conjunction with the IT department and help execute office moves
Daily written and verbal communication to all employees regarding office announcements as well as continuously communicate with extended Building Operations team members via email or Slack
Assist other departments at Procore as needed with operations related projects
Welcome new hires by setting up their workspace and presenting in-office orientation
What we're looking for:
1+ year of experience in a professional setting, as office coordinator, assistant, or other relevant roles
Although a bachelor's degree is not required, this position requires a business/office management background equivalent to a bachelor's degree in a business or related administrative field
An up-for-anything attitude, change is the only constant
Quality written and verbal communication skills
Ability to multitask, prioritize, and stay organized
Customer service - must be able to interface with all guests, employees, and executives
Demonstrated competence in Microsoft Office and Google Applications and web conferencing
Respect for confidential information
Strong commitment to customer service, employee happiness, and company growth
Ability to lift 50lbs
Additional Information
Base Pay Range:
19.21 - 26.42 USD HourlyFor Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$46k-64k yearly est. 6d ago
Loan Operations Specialist
Climate First Bank
Specialist job in Tampa, FL
We are changing FINANCE to finance CHANGE!
Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.
We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.
We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!
Come join our Loan Operations team as a Loan Operations Specialist and take your career to a level unattainable in a traditional bank environment! The Loan Operations Specialist prepares loan documents and will be responsible for addressing appropriate title insurance coverage to protect Climate First Bank's interests. Please note that this general outline will be further specialized based upon skillset and fit within the Loan Operations department.
This position is remote within the State of Florida. Additional States may be considered on a case by case basis. Please send a resume to apply.
Benefits:
Competitive compensation
Employer paid medical, vision and dental insurance
Employer paid disability and life insurance
401k match
Employee Stock Options
Compelling incentive plans
Employee only rates for certain loan products
Working with an amazing team of dedicated and like-minded individuals!
Being part of an exciting venture with amazing opportunities for growth and opportunities!
Primary Responsibilities:
Loan Documentation- Prepare loan documents utilizing LaserPro and review attorney prepared loan documents. Order title work and flood determinations.
Closing Process- Coordinate closings. Process loan fundings. Review loan documentation post-closing for accuracy and compliance within loan policy.
Reporting- Prepare and maintain loan policy exception report. Prepare monthly documentary stamp tax report
Operations- Assist in developing policies and procedures. Book new loans and renewals on core
Payment and Loan Processing- Process payments/draw requests. Process property tax payments. Process loan maintenance. Paid Loan Processing, including preparing and filing releases. Daily/Monthly reconciliations.
Monitoring- Track real estate taxes and insurance on collateral. Monitor UCC-1 expiration dates and file continuation. Verify rate changes. Verify escrow analyses.
Requirements:
Ability and desire to thrive in a fast-paced, performance driven environment with frequent routine changes.
Detail-oriented, resourceful, creative and organized self-starter.
Ability to complete assignments with little oversight and supervision. Sound judgement on when to ask questions and escalate to a team member or manager.
Must have excellent computer skills including extensive use of Windows, Microsoft Office Programs.
Physical Demands:
Sustained standing and sitting.
Frequent use of PC, including typing or sustained attention to monitor.
Occasional lifting of basic office files or equipment up to 20 lbs.
Equal Opportunity Statement:
At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
E-Verify Statement:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
$34k-58k yearly est. 2d ago
Cash Application Specialist
Visionaire Partners 4.1
Specialist job in Tampa, FL
Immediate opportunity for a Cash Applications Clerk to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Check in drivers: Prepare daily deposits, process driver bags, deposit checks, EOD balancing
Open mail/scan checks
Scan delivery invoices/pickups into OnBase
Complete appropriate paperwork (e.g., cash sheets, deposit summaries, audit or discrepancy reports and purchase-related documentation)
Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
Work collaboratively with other internal team members and customers as needed to obtain required information from and share results with appropriate stakeholders
This is a 6-month contract-to-hire position in Tampa, Florida. Work onsite at our office, Monday - Friday, 8am - 5pm. Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
1+ years of Cash Apps or Accounts Receivable experience
Microsoft Office
Detail-oriented
Excellent communication skills
Eager to learn
High school diploma
Must be authorized to work in the US. Sponsorships are not available.
$31k-40k yearly est. 3d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Specialist job in Saint Petersburg, FL
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-49k yearly est. 3d ago
HSPD-12: Government Badging & Credentialing Specialist (Traveler: Tampa, FL -REF1874F)
Citizant 4.5
Specialist job in Tampa, FL
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential
Travel Requirements:
This position requires 50-75% travel domestically, with trips lasting one week or longer.
Willing to travel with 1-5 days' notice.
Regular duties will be performed at assigned locations when not on travel.
Education:
High School diploma, GED certification.
Clearance Requirement:
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$37,000 - $45,100 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$37k-45.1k yearly 4d ago
Client Advocacy Specialist
The Strickland Group 3.7
Specialist job in Tampa, FL
Now Hiring: Client Advocacy Specialist - Drive Performance, Maximize Success, and Achieve Big Results!
Are you a strategic thinker who thrives on helping others achieve measurable success? We are looking for driven individuals to join us as Client Advocacy Specialist, where you'll mentor, implement growth-driven strategies, and empower individuals to reach new levels of success-both personally and financially.
Who We're Looking For:
✅ Goal-oriented professionals who excel in strategic planning and execution
✅ Visionary leaders passionate about mentorship and performance-driven success
✅ Licensed & aspiring Life & Health Insurance Agents (We'll guide you through licensing!)
✅ Individuals eager to help others achieve tangible results while scaling their own success
As a Client Advocacy Specialist, you'll train, coach, and create systems that drive high performance, efficiency, and long-term business growth.
Is This You?
✔ Passionate about mentorship, leadership, and driving measurable success?
✔ A problem-solver who knows how to develop and execute winning strategies?
✔ Self-motivated, disciplined, and committed to maximizing growth?
✔ Open to coaching, leadership development, and business expansion strategies?
✔ Looking for a recession-proof, scalable career path with unlimited potential?
If you answered YES, keep reading!
Why Become a Client Advocacy Specialist?
🚀 Work from anywhere - Build a flexible, high-impact career.
💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year.
📈 No cold calling - Work with individuals who have already requested guidance.
❌ No sales quotas, no pressure, no pushy tactics.
🏆 Leadership & Ownership Opportunities - Develop and scale your own team.
🎯 Daily pay & performance-based bonuses - Direct commissions from top carriers.
🎁 Incentives & rewards - Earn commissions starting at 80% (most carriers) + salary.
🏥 Health benefits available for qualified participants.
This isn't just another opportunity-it's a high-impact role designed to drive results, transform careers, and create lasting financial success.
👉 Apply today and take your first step as a Client Advocacy Specialist!
(Results may vary. Your success depends on effort, skill, and commitment to learning and execution.)
$33k-69k yearly est. Auto-Apply 60d+ ago
Zoological Specialist, Associate
United Parks & Resorts Inc.
Specialist job in Tampa, FL
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do:
* Learn and demonstrate required training and handling protocols for applicable animals in protected and/or free contact environments.
* Follow all husbandry, training, and safety protocols for specified zoological area(s) including all necessary standard operating procedures and emergency response procedures.
* Ensure excellent guest experience by engaging in all aspects of guest interaction programs both on and off property. Public speaking is required.
* Ensure a proactive approach to maintaining safe animal habitats and husbandry facilities, including the daily cleaning, maintenance, and landscaping according to standard operating procedures.
* Create and administer animal enrichment to enhance animal wellbeing and training goals.
* Understand fundamental concepts of positive reinforcement training, with a proactive approach and willingness to develop further at each specialist level.
* Assist with the development and implementation of dynamic animal training projects and programs that serve to enhance animal care, animal management, & guest experience.
* Enhance animal wellbeing with attention to nutrition, reproduction, habitat, and behavior.
* Support conservation breeding programs as applicable.
* Participating in husbandry training for animal management program procedures, working alongside the veterinary team as needed.
* Demonstrate knowledge of and the ability to discuss the natural history of the animals in assigned area(s).
* Assess and report animal health, behavior, and enrichment via the electronic record-keeping system TRACKS.
* Offer solution-minded and professional discussion for effective communication with team members and management.
* Mentor and develop Husbandry Assistants and Zoological Specialists as assigned.
* Perform other duties as assigned: provide husbandry of hospitalized and quarantined animals, assist veterinarians and technicians as needed, support hospital operations including maintenance of buildings, vehicles, and landscaping
What it takes to succeed:
* At least 18 years of age.
* Valid driver's license and ability to meet company driving guidelines.
* A positive, team-minded attitude and desire to grow in your career.
* Strong communication skills (written and verbal) allowing for efficient and professional communication with teammates and management.
* Excellent observational skills.
* A strong work ethic with an ability to prioritize multiple responsibilities appropriately and apply creative problem-solving skills as needed.
* The flexibility required to work in a dynamic, fast-paced environment.
* The desire to promote conservation messages to various audiences.
* Robust presentation and engagement skills to include public speaking and guest relations.
* Hard-working, decisive, and capable of handling multiple responsibilities.
* Self-disciplined, self-reliant, and able to follow all safety guidelines.
Desired Qualifications:
* College degree in Zoology, Biology, Psychology, or related field.
* Experience in animal care at an AZA or equivalent facility.
* Experience and skill in operant conditioning using positive reinforcement techniques.
* A fluent understanding and ability to apply fundamental & advanced concepts of positive reinforcement driven animal training principles.
* Previous public speaking experience in demonstrations or presentations.
* Experience with Class I animals
What else is important:
* Able to operate light and possibly heavy equipment including tractors, skid-steers, mowers, weed-eaters, trailers, and other equipment as needed.
* Ability to work in a physically demanding work environment in a variety of outdoor weather conditions (ex. dust, extreme heat, cold, rain).
* Ability to lift, carry, push, and/or pull up to 50lbs as needed in the specified area.
* Ability to stand, walk, lift, bend, climb, and squat as needed in the specified area.
* Ability to follow all standard operating procedures for the specified area.
* Ability to complete all provided SEA training as assigned.
* Flexibility in work locations/animal areas, as placement will depend on business needs and career development opportunities.
* Able to work 28 hours per week, with a flexible schedule to include mornings, evenings, weekends, holidays, and occasional overnights
As a 365 day/year operation, candidates are expected to provide flexible availability to support year-round operating needs. This may include, but is not limited to, working opening, midday and closing shifts during peak and non-peak seasons, as well as weekends and holidays.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
$66k-117k yearly est. Auto-Apply 18d ago
Client Specialist
Visojuve Inc.
Specialist job in Tampa, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free uniforms
Paid time off
A Client Specialist at Viso Juv is the first contact that our clients have with our company. You will be the "face" of Viso Juv. Your duties will include, but not limited to:
answering calls
scheduling appointments
checking clients out
developing a rapor with the clients
managing & taking before & after photos
inventory
maintaining the client schedule
emails
planning
being creative
must be able to multitask
skincare sales
$27k-50k yearly est. 10d ago
Commercial Relationship Specialist
Bank of Tampa 4.1
Specialist job in Tampa, FL
Our Commercial Relationship Specialists bring a solutions-oriented perspective to client and prospect interactions, embrace accountability for their own goals, and create value for our clients during each interaction. Commercial Relationship Specialists are critical members of a Relationship Management team which also includes Private Relationship Managers, Commercial Relationship Managers, a Market Director and a Portfolio Manager. The Commercial Relationship Specialist provides sales support, client relationship management support, and enjoys interacting with clients and prospects while assisting Relationship Managers in maintaining a loan portfolio. They are comfortable with the role and image of a professional and have knowledge in all banking services including credit, treasury services, and depository services.
Primary Duties and Responsibilities
Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
Offers extensive knowledge of both commercial and consumer banking services.
Provides direct assistance to clients with respect to existing or new product/service requests.
Assists clients with business and personal accounts or partners with appropriate bank representatives for services needed.
Proactively participates in the community banking efforts within an assigned Market by identifying revenue opportunities, assisting with client/prospect research, and participating in pre-call planning and post- call debriefs to ensure all commitments are followed through to completion.
Uses knowledge and technical skills to service clients while expanding and deepening relationships by proactively suggesting beneficial products and services.
Follows procedures and quality control practices per the Commercial Credit Process or as otherwise established by the Director of Lending Operations.
Assists Relationship Managers in collecting financial information required by policy from prospects and clients for new loan requests, renewals and annual reviews.
Assists Commercial Relationship Managers in the loan closing process after the loan request is made. Responsible for completing certain steps in Abrigo, our Loan Origination System.
Reviews supporting documents for completeness per policy requirements and ensures compliance with naming conventions and quality standards prior to submission to Portfolio Managers and/or the Credit Department.
Understands and reviews all necessary loan documents for accuracy, prior to closing.
Follows up on loan files for specified documents and clear up any / all loan exceptions.
Proactively manages financial statement ticklers via Abrigo to ensure required updated client information is received in a timely manner to comply with loan terms and/or the annual review process.
Demonstrates understanding of credit quality maintenance of a loan portfolio.
Communicates with impact and enthusiasm in formal and informal settings. Audiences may include clients, prospects, corporate leadership, project leadership, and loan committee.
Flexibly applies rules or procedures, while remaining guided by the organization's values.
Assists clients with special requests or problem inquiries and seeks others to assist as needed.
Contributes to a supportive learning environment by sharing knowledge.
Demonstrates the ability to draw logical conclusions based on in-depth analysis of information and can recognize causes and consequences of actions and events that are not readily apparent.
Demonstrates the ability to maintain continuous, open and consistent communication with staff and clients.
Ability to use current software (ex: CRM, Business Process Manager, Navigator, Abrigo, Relationship Profitability Manager, WireXchange) and information technology to accomplish objectives.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
3 years of Banking Experience
High school diploma/GED
Proficient with Microsoft Office Suite
Must possess a valid driver's license.
Must be able to apply for and receive notary license in order to assist with loan closings/client requests.
Preferred Qualifications
4- Year Undergraduate Degree (e.g., BS or BA) preferably with a business or finance focus
Experience with all aspects of the commercial loan closing process
Experience with both consumer and commercial banking services
Experience working with Treasury Services products
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
Eligibility for health, dental, vision, life and disability insurance coverages
Retirement Plan - 401k with matching
ESOP- Employee Stock Ownership Plan
Time away from work - vacation time, sick time and holidays
Paid parental leave
Tuition Assistance
Professional development opportunities
THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER
A DRUG FREE WORKPLACE
E-VERIFY EMPLOYER
$33k-54k yearly est. 19d ago
Business Specialist (Value Based Care)
Better-Health-Group 3.9
Specialist job in Tampa, FL
Our mission is Better Health. Our passion is helping others.
What's Your Why?
Are you looking for a career opportunity that will help you grow personally and professionally?
Do you have a passion for helping others achieve Better Health?
Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities
Local candidate highly preferred. Hybrid work schedule (In office/Remote). If remote, travel will be required, specifically to Tampa, FL.
Reports to: VP National Products
The National Products Business Analyst plays a key role in leading and managing the execution of value-based care programs across the organization's MSSP ACO, Medicaid, and Commercial product lines. This role is responsible for ensuring successful program delivery through cross-functional coordination, data-driven decision-making, and continuous process improvement. The incumbent will serve as a key liaison between clinical, operational, and compliance stakeholders, ensuring deliverables are met, performance targets are achieved, and all activities remain audit-ready and compliant with contractual and regulatory standards.
Primary Responsibilities:
Lead the planning, execution, and performance tracking of National Products initiatives, ensuring all contract deliverables, milestones, and timelines are met in alignment with strategic objectives.
Own and maintain work plans, task trackers, and performance dashboards; monitor key risks, dependencies, and decisions, and proactively implement mitigation strategies.
Oversee the coordination of clinic-facing initiatives including care gap closure campaigns, quality improvement efforts, and performance optimization activities.
Analyze quality metrics (e.g., CQMs, HEDIS, Stars) and attribution data to identify trends, performance gaps, and improvement opportunities; develop and present actionable insights to leadership.
Partner cross-functionally with Product, Operations, IT, and Compliance to ensure efficient data exchange, operational alignment, and issue resolution.
Lead the development, documentation, and ongoing refinement of Standard Operating Procedures (SOPs), playbooks, and process maps; drive standardization and best practices across markets.
Prepare and present KPI summaries, executive updates, and progress reports to leadership.
Ensure all deliverables and communications meet contractual, CMS, Medicaid, and Commercial program requirements.
Lead quality assurance reviews of data submissions, provider rosters, and encounter files to ensure accuracy, integrity, and compliance.
Support strategic initiatives to enhance data integrity, improve operational efficiency, and reduce audit risk.
Coordinate and contribute to training and education efforts for clinics and internal stakeholders to drive program understanding and adoption.
Serve as a subject matter expert and consultant to leadership regarding regulatory expectations, operational performance, and program design.
Exercise discretion in prioritizing competing deliverables, allocating resources, and adjusting timelines as necessary to meet business needs.
Provide ongoing consultation to business leaders on compliance, process improvements, and program enhancements.
Represent the National Products function in meetings, committees, and workgroups; occasionally travel to markets as required.
Perform additional duties as assigned.
Position Requirements / Skills:
Bachelor's Degree in Business, Public Health, Healthcare Administration, or related field.
3+ years experience in healthcare project management or program operations, ideally within a value-based care environment.
Proven experience managing cross-functional healthcare projects from design through implementation.
Strong analytical and critical-thinking skills, with the ability to translate complex data into actionable insights.
Demonstrated success in influencing leadership decisions and driving measurable improvements in program or quality outcomes.
Ability to balance strategic oversight with tactical execution in a fast-paced environment.
Excellent written and verbal communication skills with experience presenting to senior management.
Proficiency with Google Workspace (Drive, Docs, Sheets, Slides) and project management tools for real-time collaboration.
Exceptional organizational, time management, and prioritization skills; able to make independent decisions and exercise discretion in a dynamic environment.
Results-driven, detail-oriented, and committed to maintaining compliance and operational excellence.
Ability to travel periodically as needed to markets and corporate locations.
Appreciation of cultural diversity and sensitivity toward target patient populations.
Demonstrated ability to handle data with confidentiality.
Physical Requirements:
Ability to remain in a stationary position for extended periods while working at a computer or attending meetings.
Frequent use of hands and fingers to operate standard office equipment.
Ability to move about the office environment, attend meetings, and collaborate with colleagues in person or virtually.
Occasional travel to markets or corporate offices as required.
.
Key Attributes/ Skills:
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Other
Local candidate highly preferred. Hybrid work schedule (In office/Remote). If remote, travel will be required, specifically to Tampa, FL.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$44k-83k yearly est. Auto-Apply 7d ago
Account Support Specialist
Coca-Cola Bottlers' Sales and Services 4.3
Specialist job in Tampa, FL
The Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution-based conversations.
Duties and Responsibilities
Deliver professional account management which results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services
Understanding how the individual bottler go-to-market strategies affect customer experiences
Maintain and/or repair customer relationships to retain customers
Use available resources to gather data, analyze issues, and have confidence in decision-making abilities.
Analyzing data to determine root causes and/or identify opportunities
Handling customer issues to final resolution
Resolution of Customer Support Tickets (Cases)
Meet and maintain all key performance metrics
Provide validated and constructive feedback to team leaders that will drive individual and team performance.
Handle ad-hoc project activities
Collaborate and actively participate in a teamwork environment to drive engagement
Extended periods of sitting, typing, and use of multiple computer screens in fast fast-paced environment
Must be flexible to work any shift
Key Skills and Abilities
Effective and empathetic listening
Building rapport
Relationship building
Critical thinking
Problem-solving
Independent thinking & decision-making
Ability to effectively handle difficult situations
Multi-tasking and the ability to manage multiple channels of communication
Influencing customers and various internal stakeholders
Understanding of customer-facing bottler processes
Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce)
Adherence to the process for more effective and quality completion of tasks
Education Requirements
High School Diploma or GED
Years of Experience
2+ years of related experiance
Required Travel
Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees' contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans
Company Message
Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$36k-63k yearly est. 6d ago
Life Insurance Specialist - Central Florida
The Auto Club Group 4.2
Specialist job in Tampa, FL
$2,500 Sign-On Bonus
Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment.
Join America's most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
*Average Earnings $75,000 - $100,000 (base plus commissions)
Pay Structure
* UNLIMITED LEADS, at no cost
* Elevated tiered commissions for the first 12 months
* Annual Base Pay $29,000 (non-exempt, eligible for overtime)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
Why Choose AAA The Auto Club Group (ACG)
* Lead generation of 14+ million members
* Access to unlimited walk-in traffic and referrals
* Online lead generation
* Annual Sales Incentive Trip
A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
* Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
* Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
* Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
* Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
* Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
* Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
* Assist Underwriting and Brokerage Departments in satisfying requirements.
* Respond to customer inquiries and problems and ensure sound sales practices are used.
* Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
What it's like to work for The Auto Club Group:
* Serve our members by making their satisfaction our highest priority
* Do what's right by sustaining an open, honest and ethical work environment
* Lead in everything we do by offering best-in-class products, benefits and services
* ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
WE ARE LOOKING FOR CANDIDATES WHO
* Possession of valid State Life Sales licenses
* Ability to take and pass LUTC or CLU coursework
* Maintain Life and Health licenses required to sell products
* Possession of a valid State driver's license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Education
* High School diploma or equivalent
Work Experience
* Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
* Experience selling intangible products
Successful candidates will possess:
* Strong working knowledge of Life Insurance and Annuity products and services
* Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience.
* Effectively communicate complex information with prospective clients in a clear manner
* Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
* Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
* Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
* Ability to build and maintain strong relationships with customers
* Prospecting and developing new sales opportunities and meeting production requirements
* Ability to work collaboratively with all team members to attain business goals.
* Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
* Understands and can articulate to customers the tax and legal impacts the products have on Members
* Strong organization, planning, time management and administrative skills
* Representing Auto Club Life in a professional and positive manner
* Safely operating a motor vehicle to travel to various locations to attend meetings or community events
* Proficient writing skills to compose routine correspondence
* Working independently with minimal supervision
* Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
Work Environment
* Works in a temperature-controlled office environment.
* Limited travel required for community events, with exposure to road hazards and temperature extremes
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$25k-30k yearly est. 6d ago
HSPD-12: Government Badging & Credentialing Specialist (Tampa, FL - REF1823K)**
Citizant 4.5
Specialist job in Tampa, FL
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential
Education:
High School diploma, GED certification.
Clearance Requirement:
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$37,000 - $45,100 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Disclaimer:Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
How much does a specialist earn in Sarasota Springs, FL?
The average specialist in Sarasota Springs, FL earns between $24,000 and $84,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Sarasota Springs, FL
$45,000
What are the biggest employers of Specialists in Sarasota Springs, FL?
The biggest employers of Specialists in Sarasota Springs, FL are: