Statement services representative vs phone representative

The differences between statement services representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a statement services representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $34,852 average annual salary of a statement services representative.

The top three skills for a statement services representative include customer service, and . The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Statement services representative vs phone representative overview

	Statement Services Representative	Phone Representative
Yearly salary	$34,852	$42,827
Hourly rate	$16.76	$20.59
Growth rate	-4%	-4%
Number of jobs	151,752	222,650
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Statement services representative vs phone representative salary

Statement services representatives and phone representatives have different pay scales, as shown below.

	Statement Services Representative	Phone Representative
Average salary	$34,852	$42,827
Salary range	Between $25,000 And $47,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between statement services representative and phone representative education

There are a few differences between a statement services representative and a phone representative in terms of educational background:

	Statement Services Representative	Phone Representative
Most common degree	High School Diploma, 33%	High School Diploma, 37%
Most common major	Accounting	Business
Most common college	-	-

Statement services representative vs phone representative demographics

Here are the differences between statement services representatives' and phone representatives' demographics:

	Statement Services Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 25.0% Female, 75.0%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 13.5% Unknown, 5.0% Hispanic or Latino, 17.8% Asian, 4.7% White, 58.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between statement services representative and phone representative duties and responsibilities

Statement services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify medicaid waive eligibility for non-emergency transportation.
Copy documents according to instructions, binding and collating.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Statement services representative vs phone representative skills

Common statement services representative skills

Customer Service, 100%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Statement Services Representative
Statement Services Representative vs Phone Representative

Updated January 8, 2025

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