Statement services representative vs retention representative

The differences between statement services representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a statement services representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $34,852 average annual salary of a statement services representative.

The top three skills for a statement services representative include customer service, and . The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Statement services representative vs retention representative overview

	Statement Services Representative	Retention Representative
Yearly salary	$34,852	$50,753
Hourly rate	$16.76	$24.40
Growth rate	-4%	-4%
Number of jobs	151,752	220,352
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Statement services representative vs retention representative salary

Statement services representatives and retention representatives have different pay scales, as shown below.

	Statement Services Representative	Retention Representative
Average salary	$34,852	$50,753
Salary range	Between $25,000 And $47,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between statement services representative and retention representative education

There are a few differences between a statement services representative and a retention representative in terms of educational background:

	Statement Services Representative	Retention Representative
Most common degree	High School Diploma, 33%	Bachelor's Degree, 37%
Most common major	Accounting	Business
Most common college	-	-

Statement services representative vs retention representative demographics

Here are the differences between statement services representatives' and retention representatives' demographics:

	Statement Services Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 25.0% Female, 75.0%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 13.5% Unknown, 5.0% Hispanic or Latino, 17.8% Asian, 4.7% White, 58.4% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between statement services representative and retention representative duties and responsibilities

Statement services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify medicaid waive eligibility for non-emergency transportation.
Copy documents according to instructions, binding and collating.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Statement services representative vs retention representative skills

Common statement services representative skills

Customer Service, 100%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Office and Administrative Industry
Statement Services Representative
Statement Services Representative vs Retention Representative

Updated January 8, 2025

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