Statement services representative vs telesales representative

Differences between statement services representative and telesales representative duties and responsibilities

Statement services representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify medicaid waive eligibility for non-emergency transportation.
• Copy documents according to instructions, binding and collating.

Telesales representative example responsibilities.

• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
• Solicit cross-selling and upselling opportunities to new prospects and current customers.
• Upgrade current customers who have Comcast services through outbound telephone solicitation.
• Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
• Demonstrate superb organizational and multitasking abilities
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