Support specialist jobs in Nashville, TN - 1,006 jobs

Transform Amazon's transportation infrastructure by leveraging strategic vendor relationships and driving critical procurement decisions. In this role, you'll be the key catalyst for expanding our Middle Mile fleet capabilities, using your analytical skills to optimize spending and support Amazon's commitment to operational excellence. Key job responsibilities - Design and implement strategic solutions for complex procurement challenges - Manage vendor relationships and external contractor interactions - Develop comprehensive project plans and meet critical departmental goals - Ensure rigorous accounting processes and accurate financial reporting - Coordinate purchase order management and cross-business unit spend reconciliation A day in the life Your day will be a dynamic blend of strategic problem-solving and collaborative vendor management. You'll dive deep into purchasing patterns, reconcile complex spending across business units, and develop innovative solutions that directly impact Amazon's transportation network. About the team We are the Launch Execution, Adoption, and Facilities (LEAF) team, a dynamic group dedicated to providing critical infrastructure services across multiple Amazon business units. Our work is essential to keeping Amazon's transportation network moving efficiently and effectively. Basic Qualifications - High school or equivalent diploma - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of external or internal customer facing, complex and large scale project management experience Preferred Qualifications - 2+ years of Microsoft Office products and applications experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,900/year in our lowest geographic market up to $94,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Application Remediators: The consultant will create full branding toolkits of logos and templates for assigned departments by replicating and customizing the State's approved sample toolkit structure. This includes creating logo options in several color applications and file types, placing those logos in standardized templates, saving in standardized folder structures, organizing assets correctly, and ensuring consistency in naming convention and colors across all outputs. Key Responsibilities Creating all required logo formats and variations: Print Only, Online Only, and MS Office logo sets Producing color, grayscale, black, white, and reverse text logo variations Applying correct color modes, CMYK, RGB, and hex values Naming and exporting files according to prescribed conventions Creation of primary, secondary, paired, and standalone logos following defined brand standards Creating and validating alt text for all logos, images, and graphics Running and resolving Acrobat accessibility checks Updating logos in InDesign templates with metadata, and alt text Updating logos in MS Word templates with updated headers, footers, logos, and accessibility checks Updating logos in PowerPoint templates with updated master slides and alt text Updating logos in Teams background images, exported and named per standard Required Skills and Experience Proficiency in Adobe InDesign, Illustrator, Acrobat Strong working knowledge of ADA and PDF accessibility standards Familiarity with CMYK, RGB, PANTONE color management High attention to detail and ability to follow documented standards

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Position Title Help Desk Technician Division Special Asst. to Pres. for IT Department Office of Technology Services Number of hours per week 37.5 Days to be worked Monday, Tuesday, Wednesday, Thursday, Friday Months per year Fiscal (12 months) If modified, list months Job Type Full-Time Campus Main Campus If other location, please indicate Position Number 008320 Advertised Salary $35,909-$43,909 Pay Basis Semi-Monthly Job Description Tennessee State University Office of Technology Services invites applications for the position of Help Desk Technician. This position is part of the Office of Technology Services (OTS) User Services team and reports to the User Services manager. This position will provide Tier I support via phone, email, remote applications and walk-ins to the Helpdesk area. This is an in-person role that operates on standard university business hours of M-F 8am-4:30pm and Summer Hours of M-W 7:30am-6pm and Thursday 7:30am-5:30pm. The Helpdesk Technician will fulfill the following job duties: providing quality customer service via phone, email, remote applications, and in-person, perform password resets for active directory, email, and TSU online learning resources, enforce basic security protocols, reply/provide solutions to Helpdesk Emails, create/maintain/update work orders/tickets via Service Now (SNOW), triage work orders/tickets to the appropriate IT groups, create documentation/instructional guides for users, perform basic troubleshooting of campus desktop hardware/software technologies. Minimum Qualifications Requires graduation from a standard high school or equivalent with formal academic training in computer science, information systems or related field plus at least 1 yr. experience in PC maintenance and networking. An associate degree or higher specializing in an IT or technology related field is not required but preferred. Although an entry level position, a minimum of 1 yr. experience working in an IT professional environment or computer related field is preferred but not required. CompTIA A+, Net+, Sec +, ITIL or other IT related certifications are not required but preferred. Ability to provide professional customer service and documentation is required. Must be able lift 30 lbs. minimum. Special Instructions to Applicants Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University. Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire. An unofficial transcript may be attached in the "Transcript" section. You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided. Open Date 01/16/2026 Close Date 01/31/2026 Job Category Technical Requisition Number Benefits Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more. Quick Link *************************************** Reference Letter References Minimum References Required 2 Recommendation Deadline 01/30/2026

The IT Support Specialist is responsible for supporting the end user computing environment for Lipscomb University. These responsibilities include resolving hardware issues related to endpoints, computer peripherals, such as printers, scanners, hard drives, monitors, etc., and providing assistance concerning installation and updating of software. Typical Duties: * Support the Apple MacOS environment including: * Utilize Jamf and other management tools to deploy and manage endpoints in multiple user scenarios. * Determine needs and quote and procure computers and peripherals from various vendors. Coordinate delivery and reconcile transactions using expense management software. * Work with users to deliver and setup new computers and peripherals, transfer data, install and/or update software, troubleshoot existing setups, and encourage good computing behaviors and backup strategies. * Engage with departments to find solutions to incorporating specialized equipment including scanners, touchscreens, multimedia gear, and lab equipment in a Mac environment. * Utilize ticketing software to manage requests and communicate with users and colleagues on the status of issues. * Manage the availability of and keep track of loaner equipment including laptops, power supplies, and adapters. * Maintain spreadsheets and utilize asset management software to accurately report the life cycle of assets. * Create and maintain documentation related to information and processes related to job duties. * Knowledge and use of Microsoft Office 365 and Google Workspace are important. * Work collaboratively with staff members of other departments across the university. * Other duties as assigned.

Note: This position is in a forensic autopsy facility. There is the potential to see graphic images. Answering phones, fielding calls, and checking main voicemail Assist people coming into the lobby with purchasing reports, etc. Organizing and filing paperwork into charts/plastics Organizing and filing histology slides Pulling charts when tox reports are uploaded & placing them in doctor's box Contacting the lab when there are issues/corrections with tox reports Scanning & uploading miscellaneous documents. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately file and/or upload documents into each decedent case file. Knowledge and compliance with the policies and procedures of the medical examiner's office and HIPAA; Compliance with customer service and professional telephone etiquette; Receives telephone inquiries to the office and routes call to appropriate personnel; Knowledge and compliance with safety procedures; Follow oral and written instruction; Establish and maintain effective working relationships; Knowledge of word processing, spreadsheets, and internet software.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution. Job Description **THIS ROLE WILL BE AT A CUSTOMERS NEW WAREHOUSE FACILITY IN MT. JULIET. MUST HAVE SAP EXPERIENCE, specifically order entry and inventory management, not WMS. Electrical product knowledge essential** Role Summary: Primarily responsible for assisting Summit's customers in person and works closely with warehouse associates to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Essential Job Functions Meeting and exceeding customer expectations in person when fulfilling orders and helping with products Refills inventory with additional stock as necessary to insure highest level of customer satisfaction and choice Assists warehouse associates at times when additional assistance is needed to meet customer demand Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer. Qualifications Essential Qualifications and Experience: SAP experience Forklift experience preferred, but not needed Order entry, inventory management, cycle Microsoft Excel Strong external and internal customer service orientation Excellent interpersonal and communication skills, oral and written Unwavering commitment to Summit values and mission Strong ability to organize and manage multiple priorities Ability to effectively adapt to change and thrive in a stimulating, fast paced environment Possess selfless team player approach Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts High school diploma or GED Beneficial Skills and Experience: Experience in the electrical distribution industry Product knowledge for the electrical industry Previous experience in the Summit Warehouse is preferred. Ability to perform duties with minimal supervision or guidance Physical Challenges Ability to lift 50+ lbs on a regular and consistent basis Ability to operate standard warehouse equipment Ability to stand for long periods of time Pre-employment assessments, drug, and background screens are administered. Professional appearance required. Additional Information Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today! Be a part of the Summit Electric family with room to grow and excel! Not sure if this position is right for you? Click here to submit your information to our recruiting team. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at ************** x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Nashville, TN. What you'll Do * Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. * Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. * Install, configure, and maintain computer systems, software applications, and peripheral devices. * Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). * Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. * Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. * Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. * Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. * Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. * Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. * Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. * Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. * Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. * Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. * Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. * Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. * On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For * A passion for technology * BS Degree in Computer Science or Information Systems, or equivalent experience * 1+ Years of experience providing technical support * Experience with a ticketing system such as Zendesk or ServiceNow * An understanding of Active Directory and M365 * Excellent problem-solving skills * Willingness to learn new tech and advance your career * Good verbal and written communication skills * A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Nashville, TN Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, "CAPLICO": * Customer Second - We prioritize and support our team so they can deliver exceptional care. * Accountability - Own your work and outcomes. * Passion for Learning - Grow continuously with curiosity and a culture of learning. * Love One Another - Build authentic, respectful, and trusting relationships. * Intelligent Risk Taking - Innovate and challenge the status quo. * Celebrate - Recognize the small wins, they add up! * Ownership - Be the CEO of your role. Additional Benefits: * True Work-Life balance - We believe in taking care of yourself before you take care of others! * Full benefits package (medical, dental, vision, 401(k) with match) * Paid time off, holiday pay, and professional development * Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 565 Marriot Dr. Suite 200 Nashville, TN #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Nashville, TN. What you'll Do Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. Install, configure, and maintain computer systems, software applications, and peripheral devices. Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For A passion for technology BS Degree in Computer Science or Information Systems, or equivalent experience 1+ Years of experience providing technical support Experience with a ticketing system such as Zendesk or ServiceNow An understanding of Active Directory and M365 Excellent problem-solving skills Willingness to learn new tech and advance your career Good verbal and written communication skills A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Nashville, TN Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second - We prioritize and support our team so they can deliver exceptional care. Accountability - Own your work and outcomes. Passion for Learning - Grow continuously with curiosity and a culture of learning. Love One Another - Build authentic, respectful, and trusting relationships. Intelligent Risk Taking - Innovate and challenge the status quo. Celebrate - Recognize the small wins, they add up! Ownership - Be the CEO of your role. Additional Benefits: True Work-Life balance - We believe in taking care of yourself before you take care of others! Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 565 Marriot Dr. Suite 200 Nashville, TN #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at ********************** At Avery Dennison, some of the great benefits we provide are: + Health & wellness benefits starting on day 1 of employment + Paid parental leave + 401K eligibility + Tuition reimbursement + Employee Assistance Program eligibility / Health Advocate + Paid vacation and paid holidays Job Description The Workforce Support Specialist will directly support employees and leaders for Solutions Group North America. They will support HR policies, procedures and programs of a specific group of sites/functions in the US. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the US Workforce Support Manager, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region. Critical Objectives/Outcomes + Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement. Ability to lead and influence change. + Conducts impartial investigations and form conclusions based on evidence. + Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way. + Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities. + Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation). + Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc. + Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc. + Coach employees and leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc. + Build and maintain relationships & partnerships with assigned sites/groups. + Master our digital toolset, in particular ad.a/ServiceNow. Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience. + Support key projects passionate about new process or capability development/improvement. + Regional travel up to 25% Skills & Capabilities + Change agent with ability to lead influence change with key stakeholders in a positive and constructive manner + Excellent verbal and written communication skills. + Detailed understanding of human resources and labor relations principles, practices, and procedures. + Ability to manage multiple priorities /cases at once, knowing when to reach out for support and escalate as needed. + Ability to successfully use digital case management and workflow management tools to complete core activities. + Ability to create and maintain positive relationships with employees, functional leaders, and other team members. + Ability to compile, research, and analyze information. + Ability to compose and present comprehensive reports. Qualifications + Bachelor's degree in Human Resources, Business, or related field required + At least one to four years of related experience required + Spanish speaking a plus Additional Information The salary range for this position is $64,000 - $85,000/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled

Job DescriptionSummary Our client is a leading IT Solutions Company located in Nashville, TNand they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Nashville, TN

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.

The Tier One Help Desk Technician is the first point of contact for our clients, providing White Glove technical support and assistance for various IT related issues with a focus on maintaining client satisfaction and ensuring the smooth operation of their IT systems. Primary Responsibilities Provide first-level technical support to clients via phone, email, or ticketing system in a timely and professional manner. Identify, troubleshoot, and resolve technical issues related to hardware, software, and network systems, including but not limited to Mac and PC operating systems, network connectivity, printers, and mobile devices. Document all support interactions and resolutions in the ticketing system to maintain accurate records and track issues and provide timely and accurate updates to clients on the status of their service requests. Utilize our ticketing system, remote support software, MDM software, and other agent software to provide efficient and effective technical support to clients. Document and escalate complex issues to Tier 2 support as needed and continue to learn new skills to reduce escalations and advance within the company. Create and maintain detailed documentation of troubleshooting steps and issue resolution for future reference. Follow up all communications and actions with emails to confirm what has been done and ensure that the client's time is not wasted. Communicate with other members of the IT team to ensure prompt resolution of customer issues. Meet or exceed established KPIs, including customer satisfaction (CSAT) scores, and time to first contact on a ticket (with a focus on responding as promptly as possible to ensure high customer satisfaction and timely resolution) Participate in team meetings and contribute ongoing knowledge base development and improvement of support processes. Participate in training and development opportunities to improve technical knowledge and skills. Maintain a strong understanding of company products, services, and technologies to provide effective support. Stay updated on industry trends and best practices in IT support and customer service. Skills and Qualifications Technical Proficiency: 2-3 years of experience in a help desk or technical support role. Knowledge and understanding of computer hardware, software, and operating systems for both Mac and PC Platforms (Windows, mac OS, Linux) Knowledge of mobile device software. Familiarity with common software applications (e.g., Google Workspace, Microsoft 365, Active Directory) and other related software and systems. Knowledge of networking fundamentals. Troubleshooting Skills Ability to diagnose and resolve hardware and software issues. Strong problem-solving skills to identify root causes and implement solutions. Ability to follow specific procedures and protocols for technical support and issue resolution. Communication Skills: Strong communication and documentation skills to ensure efficient and effective technical support. Ability to explain technical concepts to non-technical users. Active listening skills to understand user issues clearly. Customer Service Orientation: Strong focus on customer service and satisfaction. Patience and empathy when dealing with frustrated users. Time Management: Ability to prioritize tasks and manage multiple support requests simultaneously. Organizational skills to track and document support issues accurately. Team Collaboration Ability to work well in a team environment. Willingness to collaborate with other IT staff and departments. Adaptability Willingness to learn new technologies and adapt to changing environments. Flexibility to handle a variety of tasks shift priorities as needed. Qualifications: Education: High School diploma or equivalent required; Associate's degree preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional can be advantageous. Experience: Previous experience in a technical support role, preferably in an MSP environment or similar. Familiarity with ticketing systems and IT service management tools. Additional Requirements Willingness to learn and develop technical skills to advance within the company. Participate in an on-call rotation to provide after-hours support to clients as needed. Work an 8-hour shift between the hours of 8am-5pm, with occasional flexibility required to accommodate client needs. Other duties as assigned. Technology Lab is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Nashville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit