Mission Support Specialist
Support specialist job in Midland, TX
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement..
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
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Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $42,679 to - $67,865 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 7 - 9
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
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New Orleans, LA
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Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
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Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
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As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
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Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-07:
Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as:
* Compiling and updating budget data on spreadsheets;
* Assisting with the preparation of requests for personnel actions;
* Coordinating office moves and telephone service requirements;
* Monitoring usage of government/company owned motor vehicles;
* Responding to routine questions concerning administrative procedures and requirements.
OR
Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (***************************
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
Minimum Qualifications for GS-09:
Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as:
* Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs;
* Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests;
* Preparing requests for personnel actions;
* Identifying and recommending solutions to administrative problems on established methods and procedures.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01/2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
IT Support Specialist
Support specialist job in Midland, TX
Responsibilities
Ensure professional, timely, and polite support to all our end users.
Have in-depth knowledge of our tools and ticketing procedures.
Follow standard help desk protocols, procedures, and guidelines as provided.
Identify, troubleshoot, and resolve a wide range of computer & network related problems.
Stay current with system information, changes, and information technology updates.
Any other special projects or tasks assigned.
Ticket Management and Resolution
Create new tickets for end users that place phone calls or start chat sessions with the Service Desk.
Experience with Active directory on prem or cloud.
Support of company owned mobile devices.
Support of office 365 products.
Familiar with Microsoft Intune and Autopilot.
Monitor the designated ticket queues to ensure all new tickets are triaged, resolved, or escalated.
Develop, maintain, and execute a daily routine to review and update existing assigned tickets.
Ensure ticket statuses are maintained correctly based on the training provided.
Ensure all troubleshooting efforts, and conversations with customers, vendors, and co-workers are properly recorded on the ticket.
Assume full ownership of all tickets assigned.
Seek and collaborate with co-workers on tickets to ensure speedy resolution.
Qualifications
High School Diploma or GED
5 or more years in a support role
5 or more years of experience in network / IT systems triage and help desk experience.
Knowledge of information technology regarding both hardware and software.
Excellent analytical and technical skills
Excellent multi-tasking skills
Strong written and verbal communication skills
Strong planning and organizational skills
Ability to balance customer needs with existing technology service capabilities.
Demonstrate ability to work well with others and be respected as a Leader.
Focus on operational excellence and measuring results.
IT Support Analyst
Support specialist job in Midland, TX
Job DescriptionDescriptionNetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an ITprofessional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.
The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.
Key Responsibilities
Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
Perform software installations, updates, and security patches according to company and client requirements.
Support users with Microsoft Office applications, email configurations, and productivity tools.
Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
Replace or repair computer hardware components such as drives, memory, and peripherals.
Document support activities, resolutions, and system changes in the company's ticketing or tracking system.
Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge and Expertise
Strong knowledge of Windows desktop operating systems.
Basic knowledge of Windows server operating systems.
Basic knowledge of Mac OS.
Basic knowledge of TCP/IP networking and troubleshooting tools
Proficiency in using and supporting Microsoft Office.
Experience supporting smart phones, tablets and other mobile devices.
Experience installing software, patches, and updates on desktops and laptops.
Experience in troubleshooting basic network, hardware, software, and printing problems.
Experience in replacing hardware on desktops and laptops.
Ability and desire to learn new skills.
Passion for customer service.
Excellent written and oral communication skills.
Outstanding diagnostic and problem-solving skills
Degree in Computer Science or relevant field preferred.
Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
Benefits
401(k)
Health insurance
Paid time off
Professional development assistance
Dynamic PC Support
Support specialist job in Midland, TX
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Support specialist job in Midland, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
System Support Specialist
Support specialist job in Midland, TX
This role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio/visual (A/V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio/visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A/V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required.
I. PC, Networking, and System Support:
* Respond to user requests for service that have been created via the IT work order system.
* Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution.
* Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs.
* Diagnose and repair personal computer hardware failure.
* Perform minor and major repairs to equipment and arrange for warranty service needs.
* Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary.
* Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates.
* Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem/fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required.
* Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials.
* Refer users to IT help desk when requests are out of provided job scope or unsupported.
* Participate in on-call rotation for resolution of any issues for systems under his/her control.
II. Security and Audio/Visual Support:
* Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations.
* Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays.
* Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc..
* Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio/video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc..
III. Administrative and Planning:
* Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems.
* Advise directors on equipment requirements and problem areas and make recommendations for solution of problems.
* Assist in evaluating new hardware and software.
* Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation.
* Maintain inventory of computer hardware and software.
* Notify supervisor of any materials needed to complete duties.
* Plan or organize assigned tasks.
* Maintain County issued vehicle and equipment in a clean and good working condition.
* Regular and timely attendance is required.
* Maintain effective working relationships with those contacted during work activities.
* Perform other related duties as assigned/required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION and/or EXPERIENCE High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities.
KNOWLEDGE OF
* Skill in the application and maintenance of Microsoft Windows 10, and 11.
* Familiarity with low voltage systems.
* Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software.
* Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution.
* Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred.
* Knowledge of Crestron and AMX systems and programming is preferred.
* Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation.
SKILL/ABILITY TO
* Organize and prioritize tasks to be completed.
* Operate computers, systems, software, security systems, security software, and related equipment for the county.
* Analyze various situations and determine the best solution.
* Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution.
* Effectively communicate verbally and in writing.
* Describe complex technical systems in non-technical terms.
* Learn and apply a variety of detailed procedures.
* Maintain cooperative working relationship with those contacted in the course of work activities.
* Write and read reports, letters, and memos.
* Meet project deadlines.
* Operate office equipment, such as copy machine and facsimile machine.
Fleet Support Specialist (Entry-Level)
Support specialist job in Odessa, TX
Full-time Description
The Fleet Support Specialist is an entry-level role designed to assist the Fleet Coordinator and Equipment Coordinator in their daily operations. The successful candidate will play a key role in ensuring the smooth and efficient management of our fleet and equipment. This position requires a candidate with a clean driving record, proficiency in using Google Maps and pin drops to locate destinations, and the ability to follow detailed instructions accurately. Candidates must be self-starters who do not require constant direction.
Key Responsibilities:
Assist the Fleet Coordinator with routine vehicle inspections, maintenance scheduling, cleaning, and ensuring compliance with safety regulations.
Support the Equipment Coordinator in tracking and managing the company's equipment inventory, checking in and out, and providing routine checks and updates.
Use Google Maps and pin drops to locate destinations and accurately deliver equipment or vehicles as required.
Follow detailed instructions to complete assigned tasks, ensuring all work meets company standards.
Assist in preparing and maintaining accurate records related to fleet and equipment management.
Communicate effectively with team members, reporting any issues or discrepancies promptly.
Perform other related duties as assigned by the Fleet Coordinator or Equipment Coordinator.
Requirements
Qualifications:
High school diploma or equivalent.
Valid driver's license with a clean and insurable driving record.
Proficiency in using Google Maps, including pin drops, for navigation and location purposes.
Proficient in using fleet software applications.
Strong attention to detail and ability to follow detailed instructions.
Excellent communication and organizational skills.
Ability to work independently and as part of a team.
Basic knowledge of vehicle maintenance and equipment handling is a plus.
Physical Requirements:
Ability to lift and move equipment weighing up to 80 pounds.
Comfortable working in various weather conditions.
Ability to drive for extended periods as required.
Work Environment:
The role involves both office work and fieldwork, requiring flexibility and adaptability.
Depending on operational needs, the candidate may be required to work occasional weekends or after-hours.
Salary:
Competitive entry-level compensation, commensurate with experience.
Benefits:
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and development
Application Process: Interested candidates should apply and attach a resume to detail their qualifications and interest in the position.
Student Support Specialist
Support specialist job in Odessa, TX
Minimum Qualifications High School diploma or equivalent; Must be willing to work a flexible schedule -- mornings, evenings, some holidays and Saturday work is required; Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard; Must have experience with Microsoft Office Suite, internet, email and instant messaging software; The position requires excellent communications skills (verbal and written); Must be able to communicate effectively via telephone, chat and in person; Must be able to sit and use the computer for long periods of time; Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner.
Preferred Qualifications
Some college course work preferred; Bilingual (verbal and written) a plus; Willingness to participate in activities supporting students and Odessa College stakeholders, including community service; Experience with various forms of technology and software applications
Support Technician 3
Support specialist job in Midland, TX
Job Description
Tower Support Technician (ST3/4)
Future Technologies is a professional services company specializing in technical consulting, planning, design, implementation, and support of innovative communications solutions focused on wireless infrastructures and their accompanying technologies for commercial and military customers around the world. We pride ourselves in our ability to hone-in on unique customer challenges and deliver best-of-breed solutions that meet or exceed expectations.
Job Summary:
Tower Support Technician (ST3) will work as part of a four-person construction crew or a two-person maintenance team. The ST3 will be responsible for performing various construction and maintenance tasks of communications equipment on vertical assets at elevated heights. ST3 will be assigned to a crew/team and deploy for 6-8 week rotations depending on workload.
Construction tasks include:
Installing cellular and microwave antenna systems at elevated heights.
Terminating, testing, and routing fiber, coaxial, data, and power cables.
Aligning and optimization of antennas.
Removing end of life equipment from vertical assets.
Maintenance tasks include:
Troubleshooting communications systems.
Testing and repairing or replacing fiber, coaxial, data and power cables.
Replacing communication system components.
Preventive maintenance of existing communication systems.
Site surveys and inspections.
Qualifications:
Availability to travel nationwide 100%.
Availability to work outside normal business hours (i.e., shift work), to include nights and weekends, as needed.
Must be punctual and reliable.
Possess a valid and current driver's license and be approved to operate a company vehicle.
Successfully complete a pre-employment, post-offer drug test and adhere to Future Technologies and customer substance use prevention policies.
Successfully complete a pre-employment, post offer background check, including criminal history check, employment history check, and education verification, among other things. Future Technologies will consider criminal history in a manner consistent with applicable federal, state, and local laws.
Successfully complete Future Technologies tower training program at required level.
Successfully complete all safety training required to perform work at specified location.
Ability to follow directions and work as part of a team.
Ability to communicate proficiently both verbally and in writing.
Ability to read and write.
Knowledge of basic mechanical terms and tools.
Physical Requirements:
Ability to work in remote and challenging locations including, but not limited to rooftops, confined spaces, and all types of geographic locations.
Ability to clearly identify specific color schemes.
Ability to connect and disconnect various sizes and types of electronic connectors.
The ability to use hand tools, power tools and industry test equipment.
Standing, Walking and Climbing for extended periods of time.
Repetitive Movements for extended periods of time.
Push / Pull materials and equipment for extended periods of time.
Lift / Carry materials that are an average weight of (50) pounds (6) to (8) hours daily.
Ability to climb tall structures (100 feet or more) with an average of 50 lb. load and to work at altitudes of 300+ feet.
Readiness to perform these duties in all weather conditions / climates including heat, cold, rain etc.
Meet certain weight requirements post-offer, pre-employment and during employment to comply with OSHA regulations and equipment manufacturers safety standards for working at elevated heights; maximum weight to be qualified to climb upon hire is 240 pounds.
Waist circumference must not exceed 60 inches measured at the navel as specified by the manufacturer of safety equipment.
If you feel that you meet these qualifications and pride yourself on being a punctual, reliable person, with quality workmanship please respond.
This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications.
Job Type: Full-time
Salary: $18.00 - $23.00 per hour
Benefits:
401k and 401k matching
Medical, Dental, Vision health benefits
STD and LTD
Life insurance
IT Field Support Technician_Midland
Support specialist job in Midland, TX
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Tier 3 Helpdesk Technician
Support specialist job in Midland, TX
Job Description
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
We have a generous benefits package for our benefits-eligible employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage..
Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.
This position requires servicing the Midland, TX and surrounding areas
POSITION SUMMARY
The Tier 3 Helpdesk Technician also known as Field Service Engineer is responsible for the design, implementation, maintenance, and support of enterprise-level network infrastructure. Will act as a technical resource within the network engineering team, assisting in the planning and execution of network projects, troubleshooting complex network issues, and ensuring high levels of network performance and security. The role also involves contributing to documentation, change management, and adherence to industry best practices.
ESSENTIAL RESPONSIBILITIES
Install, maintain, and troubleshoot computers
Create customer documentation for customer projects
Install and configure systems
Server and Network Maintenance
Client end user support
Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain the technology readiness within the organization
Manage and monitor status of Server backups
Respond to user's needs and questions
Participates on initiatives, with deliverables and meets quality standards, on time
Leads cross-functional initiatives, with deliverables and meets quality standards, on time
Creates System Design Documents
Estimates system level and enterprise solution work efforts
Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
Designs, develops and implements complex business rules
Responsible for fulfilling end-user requests
Provide off-hour coverage and emergency support as needed
Keep an inventory of all electronic components
Routinely operates under deadlines and may be subject to extreme workloads
Periodically provides guidance to and assists in training less experienced individuals
Works independently
REQUIREMENTS
High school diploma or GED
Minimum 5 years of proven hands-on network engineering experience
Travel (Daily, local commute)
Strong knowledge in multiple infrastructure and internetworking methodologies
Technically proficient in switching, routing, security policy (firewall), and load balancing technologies; acts as internal consultant
Strong focus on network security and segmentation, with the ability to support environments subject to multiple, industry-specific compliance
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Excellent business acumen
Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
Ability to work on a flexible schedule (occasional Saturdays and evenings)
Excellent communication and facilitation skills
Excellent customer service skills and the ability to work with a strong sense of urgency
Hands-on experience with monitoring, network diagnostic and network analytics tools
Proficiency with the following devices (ability to design, implement, and support):
Cisco Catalyst switches
Cisco Nexus switches
Cisco ASA-X Firewalls
Cisco FTD Firewalls with IDS/IPS & FMC
Cisco ISR4451-X
F5 BIGIP I Series Load Balancers w/ VCMP
Aruba Wireless Infrastructure (IAP)
PREFERRED SKILLS/EXPERIENCE
Experience with critical facilities (electrical, HVAC, physical security)
Strong understanding of Virtualization environments (ESXi and Hyper-V)
Strong understanding of computer communications, networks and protocols
Knowledge in Storage/SAN, Compute, and .NET Web Application management
Knowledge of Cisco Meraki and Firewall Programming
Knowledge of Azure and AWS
PHYSICAL/MENTAL REQUIREMENTS
Sit Frequently at a desk
Frequent fine hand and finger movements (keyboard, writing, mouse movement)
Continual close visual acuity for reading
Hearing and Speaking for communication within and outside of company.
May be required to lift/push/pull up to 70 pounds for set up/movement of office equipment,
Mental Requirements - must be able to consistently:
Learn new tasks,
Remember Processes,
Maintain focus,
Complete tasks independently
Make timely decisions in the context of a workflow,
Ability to communicate effectively,
Able to adhere to process protocol in a timely manner
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing ********************* or calling ************.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: **********************************************************
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Casual Support Worker - Mental Health | Perth WA
Support specialist job in Midland, TX
Support Worker - Mental Health | Midland
Welcome to Roshana Care Group
Roshana Pty Ltd is a privately owned provider of Mental Health Care, Aged Care and Disability Support Services. Our head office is based in WA, and we own and operate facilities in WA, QLD and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.
About the Role
We have an opportunity for an enthusiastic Support Worker to join our team. The successful candidate will be required to provide recovery focused, person centered, trauma informed and family-oriented support to our residents.
Duties and Responsibilities:
Assisting residents with daily living activities which include personal care assistance, help with dressing, eating, showering, toileting, or moving around the house
Assisting residents to participate in social outings, recreational activities and community events of their choice
Providing companionship, conversation and emotional support.
Assisting residents with dinner service
Serving and clearing after meals
Wiping down and disinfecting tables and chairs
Assisting residents with medication as required
Performing incidental and routine cleaning tasks
Ensuring the presentation and cleanliness of the facility
Providing assistance to residents with morning routines
Participating in shift handover and team activities as required
Documenting and reporting on changes to residents' health needs
Reviewing individual resident support plans as required
Providing emergency support as required from time to time
Desired Skills, Attributes and Experience
Cert IV in Mental Health-Essential
Demonstrated ability to provide individualized, recovery focused care and support
High level of emotional intelligence, adaptability and an eye for detail
Understanding of Mental Health Standards and relevant legislation
High level written and verbal communication skills
Culture and Benefits:
A competitive industry salary commensurate with skills and experience.
Long term career development opportunities
On the job training and development opportunities available
Access to Roshana Care Group Employee Assistance Program
Roshana Care Group respects and embraces diverse perspective, experience, and traditions
Roshana care Group values each employee's contribution towards achieving its business objectives
Our culture of compassion, respect, communication, teamwork and integrity not only supports the development of staff, but also ensures the wellbeing of all employees
How To Apply?
You can submit your application by clicking on ‘Apply' (Please attach an updated resume and a cover letter).
Please note, due to the high volume of applications, only successful applicants will be contacted.
Want to know more about Roshana Care Group? Head to our website **************************
CNG Specialist
Support specialist job in Midland, TX
Brief Description: The CNG Specialist will contribute to the preventive maintenance, application, start-up and commissioning of NexTier Power Solutions CNG assets. The CNG Specialist will be knowledgeable of mechanical, automation, and operation. Including safe operation and best practices of the Power Solutions CNG equipment.
This position reports directly to PSL Operations Manager-Power Solutions.
Detailed Description:
* The safe and consistent maintenance of the company's permanent and portable CNG equipment/assets.
* Assists in monitoring the requirements of replacing parts by inspecting tools, hoses, iron and used parts.
* Provide leak detection service between stages and/or pulling pumps in/out.
* Troubleshoot equipment outages and get equipment online and operational.
* Rig up and rig down equipment at the start and end of each project, including transporting rig up/down equipment as needed.
* Visit customer locations as necessary for rig up/down, maintenance, check-ins, or service calls.
* Contribute to maintaining spare parts and materials inventory.
* Be prepared to swap hoses on pumps as needed.
* Restart equipment after shutdowns, assist in investigations to why unit's shutdown.
* Regularly monitor gas lines for leaks and integrity.
* Perform equipment repairs as necessary.
* Ensure safe and reliable operation of equipment onsite.
* Participate in recurring onsite safety meetings.
* Perform other duties as necessary as the key point of contact onsite.
Job Requirements:
* Mechanical, electrical, PLC, and instrumentation skills/knowledge are helpful.
* MDT and/or automated control systems knowledge would be beneficial to this role.
* Hands on mechanical and/or electrical experience in piping or HVAC systems preferred.
* Excellent organizational and communication skills, interpersonal skills, and an ability to influence and to deal tactfully with a wide range of personalities.
* Participate and support the maintenance program development.
* Contributes to team effort by accomplishing related tasks as needed.
* Always maintain a high level of housekeeping on customer sites.
* Perform all work safely and be a leader within the safety program.
* Exceptional work ethic with a positive, analytical, and safe work attitude.
Language Comprehension:
Ability to understand and speak English at a level of proficiency allowing employee to issue, receive and respond to both safety and operations-related directions in English
Minimum Required Education:
* All Levels
* High school diploma or GED certificate
* Must be at least 18 years of age or older
* Must have and maintain valid state-issued driver's license, be eligible to drive a Company vehicle and meet the requirements of the Company's vehicle program, policy and/or guidelines
* Level 2
* Internal Applicants: 6+ months' experience as a Field Specialist 1, successfully meeting all competency requirements
* External Applicants: 1+ years' experience as a Field Specialist in Oil and Gas industry
* Experience in repair and maintenance of heavy equipment
* Level 3
* Internal Applicants: 6+ months' experience as a Field Specialist 2, successfully meeting all competency requirements
* External Applicants: 2+ years' experience as a Field Specialist in Oil and Gas industry
* Experience in repair and maintenance of heavy equipment
SCADA Specialist
Support specialist job in Odessa, TX
SCADA Specialist
Summary: Under the direction of the Utilities Engineer maintains I&C and SCADA systems for the Utilities Department. The position provides management and support for instrumentation and control equipment throughout the Utilities Department and the software systems for SCADA and data management. Able to work independently and/or under supervision to maintain assigned responsibilities.
Essential Functions:
Essential duties and responsibilities may include, but are not limited to, the following:
Manage/Maintain instrumentation and controls (I&C) equipment throughout the Utilities Department.
Manage/Maintain existing SCADA software programs, including but not necessarily limited to Wonderware and associated programs, Microsoft Access, Excel and SQL databases.
Research, purchase, deploy and maintain I&C equipment for and as implemented. This includes troubleshooting, programming, calibrating many types of equipment within the functions of water/wastewater functions such as flow meters, dissolved oxygen probes, pump control PLC's, networking equipment and radios, pressure indicator transmitters, valve controllers and status indicators, pump controllers and status indicators and many more types of equipment.
Perform electrical tests and evaluation of system equipment.
Perform electrical tests and evaluation of system equipment.
Manage current developed operational reports. Develop new reports from SCADA data as necessary for operational and maintenance activities.
Troubleshoot and repair software problems.
Build interactive screens on SCADA computer and link to network data for operation use.
Ensure data integrity is maintained along with ensuring correct data flow through SCADA system.
Maintain, troubleshoot and build new programs for PLC sites within SCADA networks.
Coordinate maintenance of SCADA PC hardware; may include light hardware maintenance.
Update software as needed, within budget constraints.
Provide information for budget considerations.
Work with Water and Wastewater Plant supervisors to ensure data handling and reporting meets their needs.
Work with vendors for acquisition and support.
May be called upon to do some internal network hardware troubleshooting and repair to ensure data transmission and integrity.
Develop and maintain select Utilities data-handling software needs.
Supports the departmental operations with regular and timely attendance.
Must have and maintain a cell phone for City use to hold this position.
Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Essential functions, as defined under the Americans with Disabilities Act, may include any of the representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
Minimum Qualifications:
Education, Training and Experience Guidelines: High School Diploma required. College-level or other formal classroom education preferred. Comprehensive technical background in overall computer hardware/software use, with emphasis on database development and management, Electrical and instrumentation experience preferred.
Knowledge of:
PC data handling methods and software.
Ability to:
Think critically for problem solving scenarios and evaluate economic technical solutions.
Read, write, understand and follow oral and written instructions.
License and certification requirements: A valid Texas State Driver's License is required.
Physical demands and working environment: Must be available for 24-hour call.
Job Posted by ApplicantPro
Software/Applications Support Specialist
Support specialist job in Midland, TX
Ensures the smooth operation, security, and reliability of software applications while providing high-level customer service. This role involves troubleshooting hardware/software issues, maintaining configurations, and optimizing processes to minimize downtime.
Essential Functions
Customer Support: Respond to technical inquiries via calls, emails, and help desk tickets, documenting and tracking resolutions Advanced Software Configuration & Troubleshooting: Analyze and resolve application bugs, user errors, and integration issues between legacy systems and modern platforms using diagnostic tools SCCM /Intune Administration: Deploy, update, and configure applications across remote and enterprise environments while enforcing security and compliance policies Automation & Process Optimization: Develop and maintain PowerShell scripts to streamline software deployment, patch management, and compliance reporting User Training & Assistance: Conduct software evaluations, user acceptance testing, and provide training to stakeholders, ensuring optimal system adoption Collaboration with CISO : Align software support processes with security and compliance policies while assisting in risk assessments and incident response initiatives Software Deployment & Performance Testing: Assess new or updated software for security, compatibility, and integration capabilities through sandbox and pilot environments Other Duties: Perform additional software-related support and administrative tasks as required
Physical Demands
Must be able to remain in a stationary position 50% of the time Must be able to sit or stand for long periods of time The person in this position needs to occasionally move or drive to other locations on and off campus Repetitive use of a keyboard at a workstation Use of manual dexterity Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment Constantly positions self to maintain computers and equipment at various locations, including under the desks The person in this position frequently communicates with others; must be able to exchange accurate information Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus Frequently moves boxes or equipment weighing up to 50 pounds Duties indoors and some outdoors Duties may require working evenings and weekends
Required Qualifications
Associate's degree or equivalent (60 college credit hours) with at least two years of directly related work experience or 5 years of experience with Active Directory administration, Office 365 administration, SharePoint administration, and PowerShell scripting SCCM & Intune Administration: Experience managing software deployment, OS imaging, and security policies Automation & Scripting: Proficiency in PowerShell for automating software updates, compliance reporting, and system configurations System Administration: Familiarity with Windows OS, Active Directory, and endpoint management Networking & Security: Understanding of security policies, compliance frameworks, and risk assessments Must possess a valid Texas Driver's License, good driving record, and be insurable on Midland College's insurance policy
Preferred Qualifications
Microsoft Certifications: Enterprise Administrator, Power Platform, Azure Administration, SCCM /Intune CompTIA: A+, Network+, Security+
HSEQ Specialist
Support specialist job in Midland, TX
TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges.
Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century.
Visit the Company's website at www.onetetra.com for more information or connect with us on LinkedIn.
Essential Duties:
Conduct HSEQ field audits and employee education seminars at Company locations, as needed
Conduct all site & facility inspections required or initiated by regulatory agency representatives.
Work closely with all members of the HSEQ Department, Human Resources, and Operations to help coordinate weekly new hire orientation
Track internal and external training and ensure that refresher training is delivered prior to expiration date
Attain a level of knowledge in all HSEQ databases to be the system expert that supports other departments
Ensure all events are properly and accurately captured and categorized. Generates reports and other data as requested
Educate Company employees in complying with Company safety policies and procedures
Verify that all field employees understand and comply with all regulatory requirements and Company safety practices through site visits and auditing protocols
Verify compliance regarding inventory, storage, handling, and transportation of hazardous materials used in conducting Company field operations
Maintain a close working relationship with all Company personnel to verify the implementation and compliance with standard operating guidelines
Audit safety and environmental paperwork for accuracy and compliance with department requirements
Make and implement recommendations and improvements to safety, operations, and logistical effectiveness
Assist and mentor field supervisory personnel with incident investigations, determining root causes, and preparing detailed and accurate root-cause analysis reports
Conduct training of field personnel on proper safety techniques including JSEA completion, incident reporting, and other company safety programs
Actively promote and participate in Company safety programs
Provide advice and guidance to Company supervisors and/or customer representatives to establish a safe working environment for employees and customers
Lead by example to develop employee knowledge, skills, and attitudes necessary for conducting safe operations
Support and participate in the organization's quality objectives
Other duties as requested and required
Requirements:
EDUCATION: A Bachelor's Degree in Occupational Safety or a related technical field experience
EXPERIENCE: Minimum of 1 year experience in equivalent role, 2+ years of field experience or supporting upstream energy services is preferred
LICENSES/CERTIFICATIONS: Certified Safety Professional (CSP) or OSHA 30-hour certification
TRAVEL: Typical weekdays 8:00 a.m. - 5:00 p.m., Some weekend and weekday after hours as dictated by operations schedule and events. Ability to respond immediately to incidents, as they occur.
OTHER:
Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening
Must possess a valid Driver's License
Work Environment:
The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.
SPECIALIST - INTEGRATION SUPPORT
Support specialist job in Odessa, TX
Job Title: Integration Support Specialist Wage/Hour Status: Exempt Reports to: Data Coordinator Pay Grade: Tech Pay 4 Dept. /School: Information Systems Days: 227 Primary Purpose: To organize, support and maintain district applications. Develop, organize and maintain procedures for access to district applications. Ensure and establish processes for annual evaluation of district applications and data privacy.
Qualifications:
Education/Certification:
* High School Diploma/GED or Equivalent
* Two years of college and/or one year of specialized experience
* Or a satisfactory equivalent combination of the training and experience
Special Knowledge Skills:
* Data entry and basic knowledge of spreadsheets and databases
* Written and verbal communication skills
* Attention to details and written documentation
* The ability and reliability to function well in a team environment
* Ability to speak publicly and present professional learning to any number of district staff
* Ability to communicate effectively with technical and non-technical end-users and staff
Experience:
Three years' work experience, one of which must have involved procedures related to data validation, data verification and data reconciliation pertaining to district applications.
Major Responsibilities and Duties:
* Maintains processes and compiles documentation concerning district applications and learning platforms.
* Documents and maintains an inventory of all district applications.
* Maintains access for non-teacher groups outside of the system integration as needed.
* Assist the Senior Integration Analyst with any troubleshooting related to data imports.
* Purge exited user accounts periodically.
* Roster and set up various district applications in coordination with Digital Learning.
* Troubleshoot end user access issues and escalate issues to appropriate department.
* Complete, document and assign district applications issues in Get Help work order system to staff to resolve issue.
* Resolve assigned tickets in a timely manner.
* Collaborate with Digital Learning, Information Technology and Information Systems to maintain, refine and document district processes.
* Work with district departments to establish and document all vendor support contacts for each district application.
* Maintain a points of contact directory for all district applications.
* Evaluate and analyze use of district applications and provide usage reports annually and as needed.
* Assist with generating application usage reports
* Audit district applications yearly.
* Ensure the application approval process was followed for approval prior to populating an application with student data and posting for use.
* Remove district applications as needed.
* Other duties as assigned
Supervisory Responsibilities: N/A
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress. Occasional prolonged or irregular hours. Prolonged time standing delivering professional learning.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.
Signature Date
Support Engineer / Engineering Technician
Support specialist job in Midland, TX
The Support Engineer or Engineering Tech will support the Engineering and Operations teams by analyzing operations data to create engineering tools and an organized reporting structure for high-priority information. You will collaborate with other engineers and analysts to analyze data, troubleshoot issues, support projects, and provide recommendations for solutions. This position reports to the General Manager of the Northern Delaware Basin.
Primary Duties & Responsibilities:
The following represents most of the duties performed by the position but is not meant to be all-inclusive nor prevent other duties from being assigned when necessary. Employees are expected to comply with all regulatory, environmental, and safety rules and standards, as well as corporate policies.
As a Support Engineer or Engineering Tech, you will be responsible for:
* Designing and constructing high-impact corporate engineering tools.
* Developing and supporting the implementation of new processes.
* Executing design plans, timelines, volume forecasts, system hydraulics, and project economics for pipeline and reuse projects, as well as overseeing engineering of evaporation trials.
* Preparing capital expenditure estimates, schedule estimates, and economic justifications for projects, documenting results, and providing to production facilities and pipeline execution.
* Coordinating with procurement and field leadership in the creation and tracking of bid packages, material ordering, and creation, maintenance, and evolution of reports, project scheduling, data management, and process improvements.
* Exemplifying logistics standards and procedures, utilizing personal and departmental knowledge and resources as needed.
* Creating BOM/Material acquisition and assisting in the quoting process.
* Creating Drawings & P&IDs.
* Working closely with engineering, construction, and operations teams to ensure the accurate installation of equipment, data collection, and project management.
* Preparing and submitting monthly system balances and allocations to internal departments.
* Establishing working relationships with engineering, field, and other internal/external customers to better meet business needs.
* Researching projects and making evaluations, knowing what information to collect, where to find it, and how to interpret it to resolve issues.
Qualifications & Requirements:
* Must be able to travel frequently to field locations when necessary.
* Working knowledge of applicable industry codes and standards, as well as environmental and safety regulations, is a plus.
* Advanced project management and analytical skills, advanced Excel and PowerPoint skills required.
* Other knowledge to include production, gas compression, pump operations, chemical treating, fluid processing, and overall saltwater disposal processes is highly preferred.
* Must have strong interpersonal skills with the ability to build and maintain effective relationships, and communicate with various agencies, customers, and all levels of company staff and management.
* Have strong analytical, oral, and written communication skills.
* Must have strong time management and organizational skills, with the ability to multitask with attention to accuracy.
* Must be a team player who possesses the ability to adapt to a changing and fast-paced work environment.
* Be able to coordinate and communicate logic, enhancements, and requirements to in-house developers.
Support Engineer
* A bachelor's degree in engineering (Petroleum, Mechanical, Civil, or Chemical Engineering) is required.
* Must have 3-5 years of Oil and Gas industry experience, with 1-2 years of relevant engineering experience focused within the E&P or Midstream O&G industry.
* In-depth knowledge and understanding of the design and construction of gathering pipeline systems, as well as operations and construction of saltwater disposal facilities.
Engineering Technician
* Must have 5-8 years of Oil and Gas industry experience, with 1-2 years of relevant engineering experience focused within the E&P or Midstream O&G industry.
* Must have experience with business intelligence tools (Spotfire, MS BI) and Hydraulic Modeling (Pipesim, Synergi, or others).
* Experience with SQL, Python, R, and other programming/statistical languages is required.
Working Conditions/Environment:
* Operates in a field and office environment, depending on schedule and projects.
* Due to the diversity of scheduled and non-scheduled remediation, environmental conditions vary significantly depending on the project.
* Office environment:
* Professional and/or business casual.
* Field environment:
* May be subject to extreme environments such as heat, cold, etc.
* The physical demands described here represent those that an employee must meet to perform the functions of this job successfully. While performing the duties of this job, the employee is occasionally required to:
* Standing, walking, or sitting for prolonged periods.
* Walking on uneven and vegetated terrain; sampling activities such as hand auguring for soil sample collection.
* Use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear.
* The employee must occasionally lift and/or move objects up to 50 pounds and must be able to carry a self-contained breathing apparatus if needed. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type:
* This is a full-time position.
* 9 hours Monday - Thursday, 4 hours Friday
* Frequent travel to field locations (~ 5%)
Position Location:
* Midland, TX
Benefits:
At WaterBridge, our employee benefits include, but are not limited to, the following:
* Medical, Dental, Vision, & Prescription Drug Coverage
* Voluntary Life Insurance for Employee, Spouse, & Child(ren)
* Employee Basic Life and AD&D Insurance - Company Paid
* Short Term & Long Term Disability - Company Paid
* 401(k) or Roth 401(k) Retirement Plan, plus a company match
* Flexible Paid Time Off
* And many other benefits not listed here
About Us
The WaterBridge group of companies is a fast-paced and growing organization. Our business lines include produced water handling and recycling, land management and environmental solutions. Our employees provide essential services to unlock sustainable American energy production every day, and we are continually seeking dedicated individuals who thrive on both creativity and challenge to be a part of our team. We pride ourselves for our strong commitment to our employees and for creating a workplace where employees feel genuinely valued and connected. Join our entrepreneurial and innovative team today!
WHO WE ARE
At WaterBridge, we believe that our people make the difference! We are committed to provide our employees with personal development and growth opportunities. We've been leading the emergence and evolution of the midstream water sector since 2015, backed by our strong core values and operational excellence. WaterBridge owns and operates permanent, integrated water infrastructure networks to address the long term produces water management requirements of E&P companies.
Our Mission:
To make WaterBridge the standard bearer for the water midstream industry.
Core Values:
SAFETY
* Safety is important. We demand a personal commitment at all levels within the organization. Everyone has the right and responsibility to speak up and stop any unsafe work being performed.
TEAMWORK + COLLABORATION
* We work with humility and courage to be a team player. We define success by contribution and not competition. We consider the impact we have on others before we act.
INTEGRITY + TRUST
* We honor our commitments. We demonstrate a propensity to trust and act in the very best interest of all. We do not tolerate dishonesty or intimidation.
AUTHENTIC COMMUNICATION
* We are honest and respectful. We genuinely listen to each other and encourage healthy debate. We do not spin the truth, have hidden agendas, or hide information.
ACCOUNTABILITY FOR RESULTS
* We hold ourselves accountable and take responsibility for results, regardless of outcome. We learn from our mistakes, encourage feedback, and increase our capabilities. We do not overpromise or underdeliver.
ENTREPRENEURIAL INNOVATION
* Everyone is a leader: we "think big" in everything we do and encourage new ideas. We strive for continuous improvement and encourage responsible risk taking. We do not play it safe due to complacency.
WaterBridge is an Equal Opportunity Employer.
Auto-ApplyDynamic PC Support
Support specialist job in Midland, TX
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Support specialist job in Midland, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.