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The differences between technical services engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical services engineer, becoming a technical support engineer takes usually requires 1-2 years. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $81,204 average annual salary of a technical services engineer.
The top three skills for a technical services engineer include customer service, technical support and technical service. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Services Engineer | Technical Support Engineer | |
| Yearly salary | $81,204 | $85,716 |
| Hourly rate | $39.04 | $41.21 |
| Growth rate | 2% | 10% |
| Number of jobs | 217,103 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Average age | 41 | 42 |
| Years of experience | 6 | 2 |
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical services engineers and technical support engineers have different pay scales, as shown below.
| Technical Services Engineer | Technical Support Engineer | |
| Average salary | $81,204 | $85,716 |
| Salary range | Between $57,000 And $115,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a technical services engineer and a technical support engineer in terms of educational background:
| Technical Services Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Most common major | Chemical Engineering | Electrical Engineering |
| Most common college | Northwestern University | Stanford University |
Here are the differences between technical services engineers' and technical support engineers' demographics:
| Technical Services Engineer | Technical Support Engineer | |
| Average age | 41 | 42 |
| Gender ratio | Male, 88.0% Female, 12.0% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 5% | 11% |