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The differences between technical support analyst leads and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support analyst lead and a support analyst. Additionally, a technical support analyst lead has an average salary of $108,371, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a technical support analyst lead include PC, customer service and level support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Technical Support Analyst Lead | Support Analyst | |
| Yearly salary | $108,371 | $75,989 |
| Hourly rate | $52.10 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,204 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical support analyst leads and support analysts have different pay scales, as shown below.
| Technical Support Analyst Lead | Support Analyst | |
| Average salary | $108,371 | $75,989 |
| Salary range | Between $83,000 And $140,000 | Between $50,000 And $114,000 |
| Highest paying City | Oakland, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Barclays | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support analyst lead and a support analyst in terms of educational background:
| Technical Support Analyst Lead | Support Analyst | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support analyst leads' and support analysts' demographics:
| Technical Support Analyst Lead | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.4% Female, 27.6% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.5% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |