Technical support analyst lead vs technical support specialist

Differences between technical support analyst lead and technical support specialist duties and responsibilities

Technical support analyst lead example responsibilities.

• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Develop custom SharePoint sites to solve business challenges.
• Support VPN connectivity software with RSA token security key.
• Resolve issues concerning network security, RAS, VPN, network connectivity, printing capabilities.
• Interact with vendor's engineering group to further enhance streaming performance and help troubleshoot system outages.
• Help to implement the new file system SharePoint so that there will be no issues client side.
Show more

Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
Show more