Technical support engineer jobs in Aurora, IL - 2,086 jobs

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates, and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television, and games. Our team of global experts takes pride in providing clients with what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests. Be Part of the Movement Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today while remaining flexible and future-focused. Role Summary The entry-level Aviation Network Technician position monitors troubleshooting and maintaining the Anuvu proprietary system on customer airline aircraft as well as the associated satellite and ground network systems to ensure 100% reliability and customer satisfaction. Technicians interface with partner airlines and service providers around the world to perform these duties. The role is intended to become a springboard into more experienced level roles, supervisory positions, and other career tracks both in and outside of Anuvu. Location: Lombard, IL Remote Options: This role will need to be in-person What You'll Be Doing Provide support and assistance for primary and secondary-level aircraft monitoring and troubleshooting. Provide support and assistance for primary and secondary level satellite and ground network monitoring and troubleshooting. Participates in additional support functions related to NOC and the Operations department as needed. What We're Looking For Baseline technical aptitude and a hunger to learn more Networking (LAN/WAN) knowledge Strong communication skills (oral and written) Must be computer proficient using Microsoft Office software and other software products Basic Linux experience Strong commitment to customer service Self-motivation and ability to work with minimal supervision Flexibility to support 24 / 7 operations, so the ability to work some second or third shifts and weekends is required This Might Be the Right Place if You.... Are a team fit; can help advance our global, inclusive culture Are you a self-starter who likes to roll up your sleeves and take initiative with minimal direction Can think about tomorrow, while getting your work done today Are a collaborative team player; the primary audience will be internal teams Are curious and open to learning and finding new solutions Are able to provide and accept feedback in a constructive manner Are organized, have strong communication skills, and do whatever it takes to get things done The Benefits of Working Here A career with Anuvu is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more! The anticipated starting salary range for candidates expressing interest in this position is $TBD. Actual compensation will depend on factors such as location, experience, skills, certifications...etc. Advanced | Agile | Applied Anuvu is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Let Innovation Move You. #LI-ONSITE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities * Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight * Entertainment/WIFI/Cabin Systems) * Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint * Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus * The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs * Must be willing to travel for job duties * Manage inflight entertainment failures by coordinating with planning and parts logistics * Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control * Provide technical solutions to increase passenger experience for zonal failures * Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs * Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement * Support cabin systems while providing solutions to technical and diagnostic tooling support * Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44 * Inductions: New aircraft deliveries from Boeing/Airbus * Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities This position is available in (ORD) Chicago and (CLE) Cleveland only. Qualifications What's needed to succeed (Minimum Qualifications): * Bachelor's degree or equivalent work experience * FAA A&P Certificate * This is a DOT Sensitive Position Valid Driver's License is required * 5 + years of experience * Knowledge of various inflight entertainment systems * Cabin systems familiarization * Knowledge of Engineering documents for process improvement * Ability to perform in a fast-paced environment * Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally * Able to independently complete tasks and provide timely updates * Fast learner with ability to take remote learning and web-based classes * Able to capture anomalies based on frequent vendor Audits * The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices * The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces * You must be available for any shift within a 24/7 operation, weekends, and holidays * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): * Master's degree in Aeronautical or Electrical Engineering * FCC license * MRO Experience with Install, Service and retrofit * Aircraft Systems knowledge * Knowledge of Excel macros, and VBA coding for database applications The base pay range for this role is $87,780.00 to $114,376.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems. * Performs routine preventive maintenance tasks in accordance with established practices. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices Infrastructure * Adobe Creative Cloud Suite * Box Collaborative Storage * identity management/provisioning * information security * Linux Operating System * Mac OS X Operating System * Microsoft Exchange * Microsoft Lync * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Server hardware * Storage hardware * Windows Operating System Compliance * FERPA * FISMA * HIPAA * HITECH Analytical * critical thinking * Debugging * decision making * judgment * problem solving * read & interpret technical drawings * Troubleshooting * use-case analysis Project * collaboration and teamwork * facilitate collaboration * functional documentation * organizational skills * planning Miscellaneous Performs other duties as assigned. Minimum Qualifications: * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. #LI-MB1 Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Responsibilities We are looking for a proactive and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance. This is a contract to hire position located onsite in Deerfield, IL. Qualifications 2+ years of experience in IT infrastructure or technical support roles. Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony). Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints). Experience with Crestron AV control systems and Polycom Studio X50. Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio. Working knowledge of Microsoft 365 administration. Excellent troubleshooting skills and ability to communicate technical concepts clearly. Proven ability to work independently and collaboratively in fast-paced environments. Experience supporting executive-level users with professionalism and responsiveness. Strong written and verbal communication skills. The candidate must have a car, as this position requires travel between locations A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude Preferred: Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming. Experience with Zoom CRC or similar conferencing connectors. Familiarity with ITIL practices and service management tools (e.g., ServiceNow). Experience supporting hybrid work environments and remote collaboration technologies. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $40-$45 per hour What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Location: This position will be located on-site at Reliable Fire Equipment in Alsip, IL; Reliable is a division of The Hiller Companies, LLC. Pay Range: $32.52/hour - $37.94/hour Key Responsibilities: * Respond to incoming support requests in a timely and courteous manner. * Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. * Document and track all support requests in a help desk ticketing system. * Escalate complex issues to higher-level support staff as needed. * Install, configure, and maintain software applications and operating systems. * Perform regular maintenance tasks on hardware and software systems. * Provide end-user training on software applications and systems. * Communicate technical information to non-technical users in a clear and concise manner. * Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. * Other duties as assigned.

Skills & Experience Required: · Bachelor's Degree preferred · Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops · Ability to provide technical support to computer users both on the telephone and face-to-face when necessary · Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas. · Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas · Strong basic execution capabilities within functional areas of IT · Moderate proficiency in troubleshooting desktop computer issues, both hardware and software · Ability to manage a work queue in a ticketing system · Work overtime hours, weekend hours and on-call hours as required · Excellent customer services skills; good telephone presence. · Ability to handle multiple tasks and prioritize appropriately Requirements: The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required Key Responsibilities: · Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion · Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. · Apply policies to situations with minimal interpretation. Supervision Received/Provided: · Performing project work as assigned under the supervision of a lead or manager. · Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. · The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. · For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves. · Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting · Performing Active Directory actions such as password resets and data entry, as required. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Job Description SGE Marketing- IT Services Inc. (a Spring-Green Enterprise company) is seeking a talented and self-motivated individual to become an integral part of our IT team. The Technical Support Specialist is a full-time position located in Naperville, IL. This position will primarily report to the office with the possible option of hybrid work as well. Annual salary range $60k - $70k based on experience. We offer competitive benefits including medical, dental, vision, life, and disability insurance, 401(k) participation, and paid holidays and vacation. We also provide hybrid (remote/In the office) work flexibility. We encourage personal and professional growth, join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Reporting to the Director of Infrastructure, the Technical Support Specialist is responsible for providing entry to mid-level technical support to IT customers. This includes supporting customers with technical challenges relating to computer hardware or software devices, fielding support phone calls/chats, triaging and resolving help desk tickets, and supporting our internal and franchise customers day-to-day operational needs through great customer service. The Technical Support Specialist must also be willing to occasionally work off hours and weekends as needed for projects or emergency support. Essential Duties and Responsibilities Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex computer hardware/software issues as needed. Provide timely communication on issue status and resolution. Triage and assign all tickets in IT ticketing systems Manage IT support tickets from submission to completion and provide regular updates on all incidents Create/Maintain user accounts in Active Directory as well as across various software systems Create/Maintain asset database. Execute 3-year computer refresh program. Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office, VOIP applications, and other company utilized software. Install, upgrade, support and troubleshoot printers and other peripheral hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Education and/or Experience/ Requirements Bachelor's degree in Information Technology related field from four-year college or university; 2 Year of IT experience preferred. Proficient with Windows 11, MS Office 365 Working Knowledge of Microsoft Active Directory, Microsoft Azure Portal, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. CompTIA A+, Microsoft Certifications: M365, Fundamentals, Azure, etc. preferred but not required Valid driver's license with good driving record required. Equal Opportunity Employer We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Powered by JazzHR 9VJNGuUmTh

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Job Summary: As a Technical Solutions Support Manager, you will play a crucial role in supporting a fast-paced, consultative program design process with the goal of a smooth implementation that assures speed to revenue. You will collaborate with prospects and existing customers to define technical requirements, work closely with technology teams to understand any platform or product gaps, and identify and document alternative ideas around process or functionality gaps. You will provide program build guidance related to technical items like API sequencing or funds flow with a complete vision of the payment lifecycle to assure an excellent experience to both the clients and the recipient, while balancing Onbe capabilities and growth strategies. This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position. Key Responsibilities: Delivers the technical solutions support as a trusted advisor to external and internal teams. You will help clients integrate with Onbe by clearly documenting what was bought/sold and will provide integration guidance to partners: Create integration and funding diagrams, API logic flows/sequencing, and program build blueprints that align with the technical and business requirements of the project and clearly articulate the construct to downstream teams like Pricing, Legal, Implementation, Operations and Account Management. Support internal and external technical discussions, answer ad-hoc questions during the opportunity lifecycle and provide guidance during client sales-related calls as needed to support both new and retention of existing business. Maintain build documentation for configuration design and API sequencing and constructs; and Technical Solution Support standard operating procedures. Support RFP/RFI responses via partnership with the Sales Enablement team, including working with internal technology and compliance teams to address configuration and solution build questions not already in our RFP database. When necessary, provide integration guidance or troubleshooting to prospects and clients technical teams during the sales process, implementations, or client life cycle Collaborate with product, technical and growth teams on product updates, ensuring all relevant teams are informed and prepared; when necessary serve as stand in for the Sr. Manager in representing the department in product launches, enhancements and strategic initiatives. Qualifications: 5+ years of experience in technical implementation or solutions engineering roles. Excellent communication and presentation skills, the ability to communicate complex things in a simple manner and to navigate uncertainty with confidence. Intrinsically motivated with the ability to collaboratively work with cross-functional teams in a fast-paced environment while maintaining the positive company culture. Experience working with payments, such as issuance, acquiring, program management, payouts, gateways, accounts payable automation, etc. Project management acumen, good time management skills with the ability to thrive through a rapid rate of change. Strong problem-solving skills and attention to detail, dedication to lifelong learning, bringing context to the conversation. Experience working with RESTful APIs and batch files like XML and nested-record formats. Ability to travel on a limited basis for team and company events. The base salary range for this position is budgeted for $107,000 to $126,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences. We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all. Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2\-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic\-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate\-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer\-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic\-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem\-solving process Provide some support to entry\-level support personnel Direct unresolved\/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow\-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer\-oriented and cool\-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part\-time or Full\-time Computer "}}],"is Mobile":false,"iframe":"true","job Type":"Any","apply Name":"Apply Now","zsoid":"695123495","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"Elgin"},{"field Label":"State\/Province","uitype":1,"value":"Illinois"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"60123"}],"header Name":"IT Help Desk Technician (Intermediate \-Level)","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00267007","attach Arr":[],"custom Template":"2","is CandidateLoginEnabled":false,"job Id":"**********00283024","FontSize":"15","location":"Elgin","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Solutions for Today's Challenges. Vision for Tomorrow's Opportunities. Join William Blair, the Premier Global Partnership. The Technology Support Analyst will deliver high quality, effective technical support for the firm's desktop hardware and software systems, ensuring exceptional client service to end users. Administer and monitor technical support workflows through the help desk ticketing system. Assess and prioritize the end user inquiries and issues. Perform setup, maintenance, troubleshooting and repair activities for user hardware and software solutions. Assist end users with requests and issues to ensure the daily availability and proper operation of their devices and desktop software. The employee in this role will be required to work in the Chicago office 5 days a week. This position requires flexibility in work hours, including the ability to work evenings and weekends up to six times per year. Candidates should be prepared to adjust their schedules to accommodate these occasional demands. Responsibilities include but may not be limited to: Deliver high quality, effective technical support for the firm's desktop hardware and software systems. Assess and prioritize the end user inquiries and issues. Ensure that requests are handled in accordance with service level agreements. Utilize established help desk workflow procedures and tools to provide prompt action, detailed communication and complete resolutions. Identify, troubleshoot, analyze and resolve user technical issues. Apply fixes and document solutions. Document and report on issue status to Technology Client Support management. Escalate complex issues using established procedures. Perform setup, maintenance and upgrades of user hardware and software solutions in conjunction with Technology Client Support team members and other system administrators. Administer desktop security protocols according to IT Security procedures. Document and report security incidents to team management. Ensure all activities are in compliance with applicable rules, regulations, policies and procedures. Additional responsibilities as requested. Qualifications: Bachelor's Degree in IT related field preferred. 2 - 5 years of experience in technical support or systems administration required; financial services industry experience preferred. Strong problem resolution skills. Strong time management and prioritization skills. Ability to work effectively in a team environment. Ability to collaborate across multiple functions. Attention to detail and quality. Technical knowledge and training in multiple key elements (data/voice communications, servers, networks, desktop) of the firm's computing environment. Knowledge of core technology industry trends and best practices. Strong written and verbal communication skills. Physical Requirements: Lift and push objects (i.e. IT hardware); reach with hands and arms, bend, kneel (i.e. plug in cables), and perform other moderately strenuous activities; occasionally lift or push up to 40 lbs. #LI-Onsite #LI-CH A reasonable estimate of the current base salary range at time of posting is below. Base salary does not include other forms of compensation or benefits. Actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, specific degrees and certifications, job responsibilities, market considerations and, if applicable, the location of the position. This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance) and/or commission-based incentives. Our featured benefit offerings include medical, dental and vision coverage, employer paid short & long-term disability and life insurance, 401(k), profit sharing, paid time off, Maven family & fertility benefit, parental leave (including adoption, surrogacy, and foster placement), as well as other voluntary benefits. Salary Range$70,000-$100,000 USD About Our Firm William Blair strives to attract qualified candidates who specialize in investment banking, investment management, private wealth management, and other strategic resource groups. We are committed to empowering our colleagues to deliver client success and engage in our communities. Our firm has delivered trusted advice for nine decades, continuing to deepen our expertise and relationships across asset classes and markets throughout North America, Europe, Asia, and Australia. We provide advisory services, strategies, and solutions to meet clients' evolving needs amid dynamic market conditions and varying industries. What sets us apart is that we are an independent partnership, with colleagues who have unique experiences, perspectives, and backgrounds. We empower our people to bring their best thinking so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect. We invite you to learn more about us by visiting williamblair.com. William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/v Be aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process. Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission. Download William Blair's privacy policies for job applicants: California Consumer Privacy Act Privacy Notice (CCPA) General Data Protection Regulation Privacy Notice (GDPR) Contact us should you have any questions or concerns.

Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our data center campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the network infrastructure 24x7 8. 10-30% travel based on project **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks 11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 13. Experience working in a multi-vendor environment with hands-on experience with networking hardware 14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 16. Proven experience working in a global team environment and solving problems with limited supervision **Preferred Qualifications:** Preferred Qualifications: 17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies 18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl) 21. Technical leadership and people management experience **Public Compensation:** $135,000/year to $191,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

Benefits: 401(k) matching Bonus based on performance Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Job Description: Support Technician Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier technical and functional support by telephone, email, remote computer and on-site visits to AIEs client community. Duties and Responsibilities Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue Monitor and triage incoming tickets and monitoring alerts in AIEs ticketing system Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues Coordinate depot support for incoming desktops and laptops Provide on-boarding assistance to the network engineering team for new clients Complete infrastructure project related tasks, as assigned Develop and document technical help desk procedures Provide back-up technical support assistance to other technicians on the Help Desk Team as needed Qualifications: 1-2+ years experience in desktop and/or network troubleshooting and support HP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting Experience with Windows OS 8/10/11 Understanding of switches, VPNs, remote access technologies, networking (e.g. DNS, DHCP) Candidate must possess excellent written and verbal communication skills Currently possess or able to achieve one or more of the following certifications within 180 days of hire: Network+, A+, Security+oMD-100/MD-101 MS Modern Desktop Administrator AssociateoAZ-104: Azure Administrator Associate, MCSA: Office 365 Solutions Associate Other Requirements: Must be able to pass a criminal background test Must have a valid drivers license and reliable transportation Must be able to travel to client sites in and around Chicago from time-to-time Must be available to work outside normal business hours when necessary Must be willing to work as part of an on-call rotation (one week out of every 4-6 weeks) The job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.

Join Our Team at Del Medical - Innovators in Radiographic Imaging Solutions! At Del Medical, we are committed to delivering cutting-edge radiographic imaging technologies that improve patient care across the globe. We are currently seeking a highly motivated and skilled Technical Support Specialist of Digital Radiography to join our team. If you're passionate about technology, problem-solving, and helping customers maximize their equipment performance, we want to hear from you! What You'll Do: As a Technical Support Specialist, you will play a vital role in ensuring the performance and longevity of our advanced digital radiography systems, including the FMT18M, VT300T, Delworks, and CPI 65KW generator. You'll provide top-tier technical support, troubleshooting, and training to our customers, ensuring minimal downtime and maximizing the functionality of our products. Key Responsibilities: Provide exceptional technical support to customers via phone, email, and on-site visits. Troubleshoot and resolve complex issues related to hardware, software, and network configurations. Lead the installation, configuration, and setup of digital radiography systems. Conduct training sessions to ensure customers are equipped to use and maintain their systems effectively. Perform routine system maintenance and updates to keep equipment running smoothly. Collaborate with engineering, sales, and field service teams to improve products and services. Ensure compliance with safety regulations and industry standards. What We're Looking For: Qualifications: Education: Bachelor's degree in Electronics, Biomedical Engineering, Radiologic Technology, or a related field (or equivalent experience). Experience: 3+ years of experience in technical support or field service roles, particularly in the medical imaging or radiography industry. Hands-on experience with digital radiography systems or similar imaging technologies. Knowledge of networking, system integration, and imaging software. Excellent communication skills and the ability to explain complex technical concepts to non-technical users. Ability to travel to customer sites as required (including occasional overnight trips). Skills: Strong diagnostic and troubleshooting abilities. Proficiency in system installations, upgrades, and maintenance. Outstanding customer service and relationship management skills. Ability to manage multiple tasks and prioritize effectively. Experience working with cross-functional teams to solve problems and drive improvements. Why Del Medical? Innovative Solutions: Work with state-of-the-art technology in the medical imaging field. Collaborative Culture: Be part of a supportive, dynamic team where your expertise is valued. Growth Opportunities: We believe in investing in our employees and offering opportunities for continuous learning and career advancement. Comprehensive Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Benefits Medical Dental Vision Paid Time Off STD/LTD Life and AD&D Insurance Employee Assistance Program 401K Retirement Plan

Job Description As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments. Key Responsibilities: Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools. Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation. Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices. Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients. Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process. Basic System Administration: Assist in managing user accounts, permissions, and access levels as required. Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems. Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities. Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions. Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems. Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role. Required Skills and Qualifications: Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous. Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications. Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner. Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment. Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs). Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. Certifications: Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar will be considered a plus. Powered by JazzHR DKzGmXZNP0

About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.JSSI products and services include:Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.Software: Traxxall and Conklin & de Decker . Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.Aviation Capital. Customized asset-based finance solutions for business aviation. Mission Statement:The Technical Support Specialist will be expected to handle technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications.This individual will demonstrate exceptional customer service and communication skills and a passion for supporting our users and working with a wide range of technologies. They will possess strong analytical and troubleshooting skills and efficiently prioritize and resolve support requests while completing assigned project work to meet the needs of the business.Essential Duties and Responsibilities: Promptly respond to and resolve tier 1 & 2 end user support requests and log activity in the ticketing system. Work closely with the IT Technical Lead and provide proper triage of Tier 3+ support tickets prior to escalation. Provide white glove support for executives, ensuring their technical needs are met with the highest level of service and professionalism Assist in set up and support of A/V equipment and video conferencing software and run all-hands meetings. Administer the organization's Microsoft 365 tenant, including Exchange, Teams, SharePoint, OneDrive, and Intune. Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches. Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner. Provide after-hours on-call support as required. Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date. Procure IT hardware and software application licenses. Monitor and respond to security alerts taking remedial action as necessary. Create and maintain technical user guides and IT procedures. Perform other responsibilities and tasks as assigned. Education and Experience: Minimum of 3 years' experience providing end-user support in a fast-paced corporate environment. B.S. in Information Systems or Computer Science, or related field. Enjoys interacting with users and solving problems of varying degrees of complexity Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred. Excellent knowledge of Windows operating systems, especially Windows 11. Minimum of two years' experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory. Minimum of two years' experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive. Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals. Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities. Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration. Experience with computer imaging and package deployment solutions. Desired Credentials: Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in high-pressure situations. Excellent oral and written communication skills. Able to work independently to troubleshoot and resolve a wide range of technical issues. Eager to learn and implement new technologies. High attention to detail. Proven analytical and problem-solving abilities. Considers security best practices, business context, and other factors when completing work. At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent. For this role, the annual base pay generally ranges from $70,000 to $80,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role. Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website. JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING If you have experience helping people with their computer issues, then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other experience working customer service driven roles? Please keep reading to determine if you're a good fit for what we're looking for in a Help Desk Support Analyst Level 3 The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. I know that sounds a bit cliché, but it's true. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization. Now if you don't agree with what you've read up to now, then we suggest you stop right here because it's likely not a good use of your time. Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. We have a few more questions for you before you take time to send us your resume. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with you peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast paced environment where you're surrounded by like-minded driven individuals and supporting companies that are growing at over 20% a year? Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We're looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We're wanting someone who has a passion for an advanced knowledge of Windows operating systems and an strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you! THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan