Technical support engineer jobs in Charlotte, NC

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. GIS Technician 1 Year Contract Onsite Local Candidates Only! Charlotte, NC NO C2C Candidates! An entry level GIS position, who will assist with the updating and maintenance of data within a large scale Enterprise GIS database. Desired Skills and Experience: Requires an Associate's degree in Geography, Earth Science, Engineering, or related field and three years of relevant experience; or a Bachelor's degree in Geography, Earth Science, Engineering, or related field and one year of relevant experience. Must have a minimum of two years of experience using the ArcGIS suite of products and must have experience editing GIS data. Experience in importing, exporting, creating data in ArcGIS 10.x. Must be able to work with data stored in Enterprise Geodatabase. A basic understanding of Trimble Business Center is preferred. Preferred qualifications include experience with creating, collecting, and editing GIS data. GIS work experience with a city or county government agency is preferred. Required Software: Esri ArcMap and ArcCatalog 10.x TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

Are you ready to assist in planning, forecasting, and implementing highly complex network systems? As a Network Engineer III at Spectrum on the Data Center, Network Operations team, you will design protocol compatibility standards, develop network enhancements, recommend improvements, and be responsible for implementing network architecture and designs. Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. As a member of the team, you will develop and implement network/video enhancements while following corporate standards. You will be sought after for recommendations for improvement and assists in staff development efforts. How You'll Make An Impact Actively and consistently support all efforts to simplify and enhance the customer experience. Participates in network planning, network architecture design and engineering. Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Evaluates new products, performs network problem resolution. Assists in the development and documentation of technical standards. Develops and implements approved methods of procedure. Designs and establishes protocol compatibility standards, develops, and implements network enhancements and makes recommendations for improvement. Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration, and optimization. Provides escalated tier support across organizations and to third party vendors. Works on one or more projects as a project team member, occasionally as a project team lead. Coaches less experienced staff. Adhere to industry specific local, state, and federal regulations, as applicable. Knows, understands, and follows company policy. Performs other duties as requested by supervisor. Working Conditions Office Environment May work in Network Lab environment 24x7 Network Operations environment, on-call work is essential function of the job Occasional travel as required What You'll Bring to Spectrum Required Qualifications Education Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience Experience 5+ years data network experience Preferred Experience Hands-on experience with VXLAN (Virtual Extensible LAN) technologies within data center network environments Familiarity with EVPN, BGP, and multi-tenant data center architecture Preferred Certification Cisco Certified Network Professional (CCNP ) Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.) Skills Ability to read, write and speak the English language Ability to use personal computer and software applications like Microsoft Office Demonstrated in-depth data networking knowledge (OSI Model, TCP/IP, Optical Transport) Ability to work in a team environment, perform duties in a very fast-paced environment and ability to learn new technology quickly Demonstrated in-depth knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols Demonstrated in-depth knowledge in network design, network architecture, network protocols, network topology, network devices, and network appliances Demonstrated in-depth knowledge in using ticketing and software tools to support the current operations Demonstrated in-deph knowledge of network designing software, such as Visio ENE311 2 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. xevrcyc Learn about Life at Spectrum.

How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role: Network Engineer Onsite Charlotte, NC This Is What You'll Do: Plan, design, implement and manage network systems and their corresponding or associated software in a primarily Cisco environment, including firewalls, VoIP and unified communications, wireless, switching/routing and end-point protection while assuring system performance and Work with WAN provider, coordinate WAN activities, and manage communications vendor Assist in the documentation and implementation of best practices for network design and management, LAN switching, cable management, and fault detection and correction under the leadership of the Manager of Operations and Delivery. Monitor and maintain overall network/infrastructure health and performance. Perform network and Server administration Perform performance reporting and analysis on both Network and Windows server systems. Support integration of new businesses in both planning and field work. Provide augmentation for help desk Support Analysts in answering and resolving reported Tier One and Tier Two Is able to resolve most user reported infrastructure issues, but may require the assistance of Senior Engineers to resolve Tier 3 problems. If needed, work with the hardware/software vendor support for problem resolutions. Able to define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues, except those requiring advanced Network or Server skills. Support both a corporate office environment and a significant number of remote locations. Complete installation of all donor center, server, or network equipment or the installation of Understand the various networking principals including data center architecture, LAN configuration, WAN configurations using MPLS and VPN, QoS, VoIP etc. to support corporate office and remote locations. Provide technical thought leadership and evaluate different solutions/vendors/designs to determine the best solution for the business needs. Provide routine reporting and analysis of network information and performs root cause analysis of recurring problems. Develop performance and service level objectives under the direction of the Manager, IT Provide IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement. Configure test environments on a continual basis. Control and maintain an up-to-date library of product releases, service packs, hot fixes, patches, Installs new equipment as it arrives. Place support calls with vendors as needed on new and existing equipment. Maintains all lab equipment - troubleshoots and repairs faulty equipment as needed whether it be hardware or software related. Assist in the scheduling of out of town assignments, on-call support, and off-hour change requirements. Assist in the implementation and documentation of best practices in infrastructure maintenance and support. This Is Who You Are: Strong leadership and organizational development skills Deep understanding of enterprise IT systems, software, and data management Expertise in infrastructure architecture and security governance Proficient in project and budget management Strong negotiating and vendor management capabilities Excellent written, verbal, and interpersonal communication skills Ability to present technical concepts in business-friendly language Self-motivated with exceptional problem-solving and analytical abilities Committed to delivering high-quality service and continuous improvement Knowledge of applicable data privacy, security, and compliance laws Collaborative, with a demonstrated ability to lead cross-functional teams This Is What It Takes: Bachelors Degree in Information Technology or related field of study, or equivalent industry Minimum of four (4) years experience performing Network support in a comparable Experience with Cisco router, switch, and VoIP installation and Demonstrated administration of Cisco Call Manager, Unity, and IOS. Knowledge of Cisco ASAs, ACLs, IDS and other security functions. Demonstrated participation in the on-call support schedules for Network and/or Knowledge of IP, OSI model, MPLS, Frame Relay, VLANs, VOiP, quality of service, as well as PC, and Server hardware. Ability to acquire an understanding of the needs and restrictions of a FDA, GxP Excellent verbal, written and interpersonal communications Experience in performing root cause analysis for service interruption recovery; create preventative measures on complex projects. Demonstrated flexibility to changing priorities. Will be required to work outside of Normal Business hours, primarily in the event of an emergency or implementation of new systems/upgrades which will need to be done after hours. On-call support that may involve night or weekend coverage as CCNA (Routing & Switching) certification required. CCNA (Voice) certification preferred. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Employee assistance program (EAP) Wellness program 401 (k) retirement plan Paid time off Company-paid holidays Personal time More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmahiring.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along. INNER SATISFACTION. OUTSTANDING IMPACT.

The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance. Key Responsibilities: Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues. Log, prioritize, and track all support requests in the IT Service Management (ITSM) system. Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity. Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation. Perform basic troubleshooting of VoIP phones and other communication tools. Guide customers through self-help solutions and best practices for common IT issues. Contribute to the creation and maintenance of knowledge base articles and support documentation. Adhere to IT policies, procedures, and security best practices. Maintain a high level of customer satisfaction through professional and courteous interactions. Qualifications: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 0-2 years of experience in a help desk, technical support, or customer service role. Basic understanding of computer hardware components (desktops, laptops, printers). Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Basic knowledge of network concepts (TCP/IP, Wi-Fi). Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Exceptional customer service skills with a patient and empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Ability to lift and move computer equipment up to 25 pounds. Must be able to work on-site in our Charlotte, NC office 5 days a week. Preferred Qualifications: CompTIA A+ certification or equivalent. Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus). Familiarity with Active Directory for user and computer management. Basic understanding of mobile device support (iOS/Android).

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. SUMMARY The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below). ESSENTIAL DUTIES AND RESPONSIBILITIES: * Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment. * Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. * Recommends or performs remedial actions to correct problems. * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints * Is a resource for other departments to request technical information and assistance regarding the assigned products. * Provides instruction and training to customers and dealer personnel when necessary * Travels to perform service calls on problem equipment that local dental service technicians could not repair. * Works on special projects as assigned. * Performs other duties and assignments as requested to support the technical service function Education and/or Experience * Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience. * Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus. * Direct customer interaction on the phone or in-person a plus. Additional Requirements Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available. Candidates must have or be able to obtain a valid passport for limited international travel Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at **************************

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world. The Team Leader, IT On-site Support Services - North America is a hands-on team lead responsible for leading and coordinating on-site IT support operations in North America. This role ensures high-quality technical support for end-user devices, infrastructure, and workplace technologies, while managing a team of IT support specialists. The Team Lead will collaborate with global IT counterparts, third-party service providers, and internal stakeholders to deliver seamless support services and drive continuous improvement. Responsibilities Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues. Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware. Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements. Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols. Manage vendor relationships and third-party support contracts for on-site services. Maintain accurate documentation of support activities, asset inventories, and configuration records. Support onboarding and offboarding processes, including device provisioning and decommissioning. Manage software updates, ensuring systems are up-to-date. Travel as needed to support remote sites and ensure consistent service delivery. Perform other duties as assigned. Qualifications EDUCATION & EXPERIENCE: Bachelor's degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required. 10+ years or more related IT experience. Knowledge of relevant operating systems - Windows, Mac, iOS. Technical competency with printer, scanner and other hardware devices. Experience working with Active Directory, Group Policy. Knowledge of video conferencing concepts. Basic Knowledge of networking technologies. COMPETENCIES: Strong verbal and written communication skills. Strong leadership and communication skills. Comfortable working with Business leaders. Excellent problem-solving skills.

Skanska is seeking a Technical Support Specialist to provide excellent customer service and support for a variety of Tier 1 incidents and requests. This is a hybrid position, requiring in-office work on Tuesdays and Wednesdays each week. **The working hours for this role are 11:00 AM - 8:00 PM EST.** Our work makes a clear contribution to society and the environment around us. We build in many different verticals. (******************************************************** Whether we are building schools to provide inspiring spaces for learning, roads to connect communities, or hospitals to care for patients, it all contributes to our purpose - we build for a better society. Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer and Care for Life-are deeply ingrained in how we work, which is why our values support and drive our D&I efforts. The Technical Support Specialist will effectively triage, troubleshoot, and resolve incidents and requests related to client operating systems (Windows 10, Office 365), the Microsoft Office Suite, VPN clients, network issues, identity management, various on-premise and cloud-based applications, as well as computer hardware and peripherals. This role is also responsible for dispatching, prioritizing, and categorizing incidents and requests via the ITSM platform, ServiceNow. Additionally, Technical Support Specialists may identify patterns in recurring issues and collaborate with staff to address persistent problems. The ideal candidate will demonstrate a passion for excellence, possess outstanding communication and organizational skills, and have the ability to build strong relationships over the phone. **Technical Support Specialist Required Qualifications:** + 1+ years of experience with ServiceNow or another ITSM ticketing system + 1+ years of experience installing and configuring new technology, including hardware, operating systems, programs, or applications + 1+ years of experience troubleshooting iOS and Microsoft products and peripherals + 1+ years of experience using Windows, Exchange, and Microsoft Office 2013/2016/O365 + 1+ years of experience using Active Directory + 1+ years of experience creating and managing mailboxes and distribution lists within the Microsoft Exchange Admin Center + 1+ years of experience with networking, including TCP/IP, DNS, WINS, LAN/WAN, and VPNs + Associate's degree and/or 1+ years of experience in the technology field or in a service desk role **This position's working hours will be 11:00 am-8:00pmEST.** Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company. **Our** Investment (************************************************ **in you:** + We believe that Benefits (********************************************************************** should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools that are personalized to meet the needs of your reality - to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the Compensation and Benefits (********************************************************************** summary on our careers site for more details. + As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there's a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects. + At Skanska, we Care for Life. And we're committed to supporting your whole health and peace of mind through inclusive and personalized total rewards. + We're committed to your success by developing you in your role and supporting your career growth + Compensation and financial well-being (********************************************************************** - Competitive base salary, excellent bonus program, 401k, & Employee ownership program. **Come work with us and join a winning team!** **Background Check Required** Skanska is an Equal Employment Opportunity (EEO) Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, citizenship, protected veteran status, or any other categories protected under applicable federal, state, and local laws. Skanska Equal Employment Opportunity Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we're one of the world's largest construction and project development companies. With operations in select markets throughout the Nordics, Europe and the United States, global revenue totaled $15.9 billion in 2024. Skanska in the U.S. operates 28 offices across the country, with its headquarters in New York City. In 2024, the U.S. construction sector generated $8.2 billion in revenue, and the U.S. development sector's net investments in commercial projects totaled $224 million. Together with our customers and the collective expertise of our 6,300 teammates in the U.S. and 26,300 globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime. Skanska's Applicant Privacy Policy for California Residents (****************************************************************************************************************** **Search Firm and Employment Agency Disclaimer** _Search Firm and Employment Agency Disclaimer Skanska USA Human Resources ("Skanska HR") provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively "Skanska USA"). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor ("Vendor"). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR._

McFarland Construction is a full-service commercial construction firm specializing in general contracting, design/build, and construction management services. We deliver high-quality projects across a wide range of markets including Financial Services, Health Sciences, Energy, Mission Critical, and the Public Sector. Founded in 2010, McFarland has grown to become the largest African American-owned general contractor in the Carolinas. Headquartered in Charlotte, NC, with regional offices in Raleigh, NC and Indianapolis, IN, we continue to expand our footprint and impact throughout the Southeast and Midwest. We re proud to be ranked #18 Largest General Contractor in Charlotte, #3 Fastest-Growing Private Companies in the region, and among the Top General Contractors in the Southeast. If you re looking for your next career move and want to be part of a dynamic, forward-thinking, and fast-growing company, McFarland Construction is the place for you. Join us and help shape the future of construction. Job Summary The IT Support Specialist provides hands-on technical support to McFarland Construction s employees across all locations, including Charlotte, Raleigh, and Indiana. The specialist ensures smooth daily operations by managing hardware, software, networks, and mobile devices, as well as coordinating, escalating, and tracking IT needs and service tickets. This position requires an adaptable, customer-focused professional who can troubleshoot issues on-site, support remote staff, and maintain a consistent technology experience company-wide. Key Responsibilities include: 1. IT Coordination Serve as McFarland Construction s primary liaison with our IT service provider, coordinating all IT-related issues, escalating as needed, and tracking open tickets through resolution. Support IT-related procurement, inventory, and vendor management for hardware, software, and telecommunications. 2. End-User Support Provide Tier 1 support for hardware, software, connectivity, and network issues, both onsite and remotely. Set up and configure computers, peripherals, and software for new employees; manage offboarding processes including device recovery, license deactivation, and account termination. Install and update operating systems and applications, including the Microsoft 365 suite. Maintain accurate documentation for IT procedures, troubleshooting guides, and user training materials. Educate employees on cybersecurity awareness and monitor completion of security training. 3. Mobile Device and Asset Management Configure, enroll, and manage company mobile devices (phones, tablets, hotspots) using an MDM platform. Enforce security policies, manage remote lock/wipe capabilities, and track device inventory. Coordinate warranty claims, maintenance, and lifecycle replacement schedules. 4. Building Access and Security Systems Manage and administer building access control systems, including keycards, cameras, and alarm systems. Collaborate with Office administration on access control issues. Document and report any suspicious activity. Conduct regular audits of access control data to maintain security compliance. Education & Additional Qualifications High school diploma or equivalent required, associate or bachelor s degree in Information Technology, Computer Science, or a related field preferred. 3 5 years of IT support or help desk experience in a multi-location organization preferred. Proficiency with MDM solutions (e.g., Microsoft Intune, Jamf, Workspace ONE) Strong knowledge of Windows operating systems, as well as iOS and Android devices. Basic understanding of networking principles Experience with ticketing systems such as ServiceNow, Jira, or Zendesk

Details: Visium Resources is seeking a reliable and dedicated IT Support Specialist. This person will collaborate closely with our client's Managed Services Team. This is a dynamic, fast-paced role focused on assisting employees with technical issues and office-related tasks. The ideal candidate will be comfortable with both technical and nontechnical communication, offering clear and simple explanations to ensure employees understand the solutions provided. No assistance needed from 3rd party companies. Candidates must be a US Citizen or US Permanent Resident. Responsibilities Provide desktop support for PCs, mobile devices, application access, and user support. Administer and participate in the selection and implementation of a virtual desktop solution. Manage vendor relationships by acting as a liaison with the 3rd-party network management partner, ensuring firm objectives are met. Monitor network performance, identify risks, and support the implementation of network monitoring and controls. Support conference room technology, including audio/video setup and troubleshooting for Teams, Zoom, and Webex meetings. Primary Systems you would work with are Centerbase for time and billing, NetDocuments for document management, Adobe, Vonage for phone systems, and QuickBooks Play a pivotal role for their virtual desktop implementation and multifactor authentication rollout Details: Skills / Experience: Prior IT experience in a high-paced, professional services or law firm environment. Strong background in desktop support, network administration, and vendor management. Experience with Azure Virtual Desktop (AVD) or similar virtual desktop software. Experience supporting enterprise systems such as time & billing, document management, and accounting platforms. Ability to manage demanding users and build credibility as a trusted in-house IT partner. Proven track record of supporting growth environments with new people, processes, and technologies. Bachelor's degree in information technology, computer science, or relevant experience ________________________________________________________________________________________________ Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Begin your Composites One career today! As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation. Key Responsibilities: Develop and manage market segment strategies, programs, and key customer relationships. Act as a technical consultant to align marketing, sales, and segment-specific initiatives. Gather customer requirements and deliver customized technical solutions and support. Create quotes and bids for customized or non-standard products and services. Evaluate customer systems for successful integration of company products. Prepare sales support materials, including proposals, contracts, and SLAs. Introduce, demonstrate, and promote new and existing products and services. Conduct market research and competitive analysis to inform strategy and tactics. Identify new product opportunities using existing technologies. Analyze and optimize market segment program effectiveness. Collaborate with Sales on customer-focused programs to drive ROI and sell-through. Forecast customer needs to support budgeting and program development. Deliver product training to internal teams and customers. Expected Skills and Qualifications: Minimum of 2 years of experience in Advanced Composites Manufacturing. Minimum of 2 years of experience with Closed Mold Manufacturing processes. Bachelor's Degree in Composites Engineering or a related field. Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods. Proven ability to support or drive technical sales and customer engagement. Proficient in MS Office applications, particularly Word and Excel. Valid driver's license required. Preferred Skills and Qualifications: Experience with sales promotion techniques within the composites market. Familiarity with SAP or similar enterprise resource planning systems. Experience with Microsoft 365 and Outlook email platform. Demonstrated success in technical sales or customer-facing roles. Location & Travel: Primarily remote; candidates should be located in or near the Rock Hill, SC area. Willing and able to travel both domestically and internationally, up to 75% of the time, depending on the candidate's home base, to engage with customers, attend industry events, and support field operations. Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles. Discover a Fulfilling Career: At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth. We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things. Respect, Teamwork, and Communication are Woven into our Core Values: Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us. Benefits: Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here. Commitment to Diversity, Equity, and Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation. ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ********************************.

The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications

Job Details Gastonia NC - GASTONIA, NCDescription Covenant Village, the premier Life Plan Retirement Community is seeking a full-time Technology Support Specialist who can provide hands-on technical support, training, and education. The Specialist will assist others to confidently use personal devices, in-unit services, and community technology resources as well as collaborate with staff to enhance residents' quality of life. The Specialist will maintain life safety equipment, support AV needs in community spaces, and serve as a liaison during emergencies and technology rollouts. Our excellent benefits include medical, dental, vision, disability, and life insurance, AFLAC insurance, generous PTO, professional development opportunities, awards & recognition, Wellness Center privileges, meals at a reduced cost, great work environment, and more. Key Responsibilities Serve as the primary contact for residents seeking assistance with technology, including smartphones, tablets, computers, smart devices, cable TV, internet, and AV systems. Provide one-on-one and group training sessions for residents to promote digital literacy and safe technology use. Conduct New Resident Technology Orientation with residents entering the community. Ensure accessibility and adaptive support for residents with physical or cognitive limitations. Document support requests, resolutions, and recurring issues to improve service delivery. Set up, troubleshoot, and maintain technology services, including, but not limited to, phone, cable TV, and internet. Develop and update educational materials, guides, and FAQs. Collaborate with other departments to integrate technology into daily activities and community events. Provide AV support for community spaces, including the Assembly Room, meeting rooms, and event venues. Act as a liaison for emergencies and technology rollouts, ensuring effective communication and coordination between residents, staff, and the broader Technology Department. Support and maintain life safety equipment (i.e., nurse call systems, fire alarms, resident pendants), performing regular safety checks and drills. Represent Covenant Village's mission, vision, and CV CARES core values in all interactions. Maintain confidentiality and respect for resident privacy. Create an environment of pride and quality among all Staff, encouraging them to achieve their highest potential. Adhere to all Covenant Village policies, procedures, and safety protocols. Perform other duties as assigned by management in a cooperative manner Career Growth Covenant Village is dedicated to promoting professional growth and fostering long-term career advancement. As the Technology Support Specialist, you will have the opportunity to expand your technical skills and develop expertise in senior living technology solutions. Training programs, certifications, and cross-departmental projects are available to support your growth and success. Qualifications Qualifications High school diploma or GED required; associate or bachelor's degree in a technology-related field preferred. Minimum 1 year of experience in technical support, customer service, or training. Certifications such as CompTIA A+, Microsoft, or equivalent are a plus. Strong communication, teaching, and interpersonal skills; patience and empathy are essential. Ability to troubleshoot and resolve issues across a variety of devices and platforms. Physical ability to work in varied environments and handle equipment. Ability to balance, climb, crouch, pull, push, reach, stand for long periods of time, stoop, lift 40 pounds, and perform repetitive movements. Ability to follow instructions, give attention to detail and work well with others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be exposed to inside and outside environmental conditions, as well as chemical and respiratory hazards. Individuals may be exposed to Bloodborne Pathogens. Adequate and proper safety training and equipment will be provided. Core Competencies Resident-centered service Technical troubleshooting Digital literacy education AV support and event technology Emergency response and tech rollout coordination Team collaboration Professionalism and confidentiality

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

Network Cost Quoting Specialist About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. This position is based at the Charlotte, NC office. Hybrid in Office 3 days a week Tuesday - Thursday The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. What you will be doing Review and respond to internal quote requests and provide competitive pricing for off-net services. Negotiate rates, terms, conditions, and SLAs with third-party providers to ensure compliance with policy and objectives. Assist with maintaining contracts, update rate cards, building lists and network maps, escalation lists, and other vendor information. Track and report on the performance and quality of off-net services. Develop and maintain strong relationships with third party providers fostering trust and collaboration. Research and evaluate new off-net opportunities and providers, expanding network coverage and capabilities. Responsible for invoice approvals including validation of billing to contracts, escalations/CPI, reconciliations, disputes, and wrongful billing. Maintain off-net inventory and contribute to optimization activities. Month-end accounting/financial responsibility for responsibilities to include accruals, variance analysis and presentation of results. Ad-hoc projects and requests as needed. What you will need Bachelor's degree in Business, Finance, Engineering or related experience. Minimum of five (5) years' experience in telecom cost analysis, carrier relations, pricing or procurement or equivalent experience. Strong knowledge of telecom products and services to include Ethernet, IP, Wavelengths and Dark Fiber. Excellent negotiation and communication skills, both written and verbal. Communicate effectively and influence internal resources and external stakeholders at all experience levels. Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible. Ability to think through project dependencies and complexities to find creative ways to solve potential problems. What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous Vacation schedule + paid Holiday schedule and Wellness/sick Time 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

Qualifications: A Certificate or AAS Degree in electronics or a related discipline is required. Good experience with electronics & electro-mechanical troubleshooting. Extensive overnight travel will be required. Minimum of 3 years experience as a field service engineer Experience servicing medical lab analyzers or other medical instrumentation would be a plus. This job requires the individual to be fully vaccinated against COVID-19. Responsibilities: Will be involved with the installation, servicing, and preventive maintenance of the instrumentation. Establish a good customer relations foundation. Coordinates problem resolution within the Field Support Group Maintain car inventory, such as tools, trunk stock (parts), etc. Provides basic on-site training regarding the operation of company instrumentation. A leading medical technology company specializes in innovative diagnostic solutions for healthcare providers.

US Conec, Ltd. Engineering Innovation. Precision Plastics. Powering AI. US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence-creating innovative connectivity solutions that support today's most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you'll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future-whether your interests lie in manufacturing, engineering, operations, or beyond. Production Support Technician - 2nd Shift Overview US Conec is seeking a skilled Production Support Technician to join our team in Hickory, NC. In this role, you'll support manufacturing and operations by preparing, assembling, polishing, inspecting, and measuring molded ferrules to ensure they meet performance specifications and customer expectations. You'll collaborate with engineering, quality, and production teams to troubleshoot issues, improve processes, and maintain high levels of operational efficiency. Production Support roles require mandatory overtime (including every‑other‑weekend) Responsibilities Fiber Optic Preparation and Testing * Prepare fiber optic connectors, ferrules, and assemblies for inspection and testing * Perform measurements and optical performance testing to ensure compliance with specifications * Document and file test results using Microsoft Excel, Access, and Outlook Quality Assurance and Compliance * Record, analyze, and report measurement data to support quality and regulatory compliance * Interpret technical drawings, layouts, and manuals for accurate assembly and testing * Ensure all work complies with company policies, safety standards, and applicable regulations Equipment Operation and Maintenance * Use cable cutting machines to cut fiber optic ribbons and cables to specified lengths * Perform precise measurements using micrometers, interferometers, inspection scopes, and return loss meters * Diagnose and troubleshoot measurement errors, process deviations, and equipment issues * Maintain lab tools, equipment, and workspace in a clean, safe, and organized condition Technical Collaboration and Support * Collaborate with engineering teams to improve measurement processes and test procedures * Provide technical support to production, quality, and other internal departments * Assist in troubleshooting test failures and support root cause analysis * Report progress and completion of work orders in the company's business systems Must Haves * High school diploma or GED required; associate degree in a technical field preferred * Minimum 2+ years of experience in measurement, instrumentation, manufacturing, or related technical role * Experience in the fiber optics or electronics industry is a plus * Strong verbal and math skills to interpret instructions and verify part counts * Ability to interpret data and specifications with high accuracy * Excellent problem-solving skills and attention to detail * Ability to work independently and in cross-functional teams * Strong written and verbal communication skills * Proficiency with Microsoft Office Suite (Excel, PowerPoint, Access, Outlook) * Manual dexterity and visual acuity for precision assembly and measurement What We Offer * Competitive base salary with performance-based bonus potential * 4 weeks of PTO to relax and recharge * Health, dental, and vision plans to support you and your family * 401(k) retirement savings plan with employer match and planning resources * A collaborative, team-based culture that fuels innovation * Paid holidays and employee recognition programs to celebrate your achievements * Community engagement and STEM outreach opportunities to give back locally Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

Rowan-Cabarrus Community College (RCCC) is a large community college in Rowan County and Cabarrus County, North Carolina, USA. It is one of 58 colleges in the state-supported North Carolina Community College System. RCCC offers fully accredited associate degree programs in more than 40 areas of study, including arts and sciences, business, information technology, health and public services, engineering technologies, and biotechnology. RCCC also offers accredited diploma and certificate programs focused on career training, continuing education and basic skills education. RCCC provides a foundation and transferable credits for students advancing to four-year colleges and universities and helps adults receive the additional training they need to start or change careers. RCCC provides more than 2,000 course offerings, serving a yearly overall enrollment of more than 22,000 students. In addition, RCCC provides the education and job-training programs needed to meet many of the workforce demands of the North Carolina Research Campus being developed in Kannapolis. RCCC offers day, evening and on-line classes for adults. Job Description For more information on this position, please visit: ******************** Once here, you may search by position title. Thank you Qualifications For more information on this position, please visit: ******************** Once here, you may search by position title. Thank you Additional Information All your information will be kept confidential according to EEO guidelines. For further information and to apply, visit our employment opportunities web site at ******************** **NOTE you must go to ******************** to FORMALLY apply **NOTE

About Us We are a leading distributor for furniture in the Long-term care market. We provide furniture that includes complete dining room, office, living, common area, and bedroom furniture across the Southeast, and parts of the Midwest. Energetic and passionate about providing the best care and service to our clients; we seek qualified candidates who share our vision, values and commitment to superior customer service Job Summary: The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: • Desktop, Laptop, and Monitor setup, deployment, repair, and troubleshooting • IT services training for new employees. • Phone email setup and training for new employees. • Basic networking skills and the ability to troubleshoot basic networking problems. • Leading special projects as assigned • Other duties as assigned Key Responsibilities: Allocation and Maintenance of IT Equipment IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. It is the IT Support Specialist's responsibility to issue this equipment, as well as diagnose and repair any malfunctions. Diagnose Hardware and Software Issues The IT Support Technician performs an initial diagnosis on any network or hardware issue, works to fix the issue or formulates a strategy to escalate the issue to a supervisor. Document and Maintain IT Inventory Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. The IT Support Technician keep track of these records and perform these maintenance routines. Review and Resolve IT Helpdesk Requests This is the customer service portion of the job. The IT Support Technician is the “face” of the helpdesk. If someone from another department needs IT, it is IT Support Technician who answer the call. This duty takes patience and good communication skills.Prioritize and Leads Special Projects This role is responsible for leading special projects from inception to realization including all supporting change management activities, training support and follow up, and ongoing maintenance of the project. An example of special project assignment is the deployment and realization of the value of the tablets for all communities. Escalate Issues as Necessary Some issues are more pressing than others. It is up to the IT Support Specialist to prioritize issues based on severity and immediacy and ask for help from the supervisor as needed. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Education and Experience: • High school diploma or equivalent, AA - Computer Science Degree. • At least six months of related experience required. Physical Requirements (Standard): • Light work - Ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. Travel/Hours: • Able to work full-time. • Travel to communities; some overnight travel required. Other Duties: IT services inventory, Media Setup and troubleshooting in conference rooms.