Technical support engineer jobs in Killeen, TX

Immediate need for a talented Data Center Technician(Break fix). This is a 12 months contract opportunity with long-term potential and is located in Temple, TX (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-90191 Pay Range: $27- $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Physical hardware swaps: (Fabric and Backbone) Optical transceiver swaps / Circuit diagnosis Line card swap TOR Replacement Work with vendors for RMA's Must be able to lift 50lbs Asset Management Tools and Ticket management Build relationships with partner teams within the DC Ability to review hardware logs, isolate and identify root cause Remote link troubleshooting Ability to mentor and guide L1 resource Key Requirements and Technology Experience: Skills-Culture / Team fit Ambitious / Hard working / Go getter / Coachable / Mentor Physical layer: fiber optic connections, contamination, cleaning Understand ESD best practices Comfortable with text based CLI Familiar with IP based networking A+/Network+ level of knowledge required Good understanding of OSI layer and network principles 2+ years of DC experience required 4+ years of IT related experience required Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP Good organization, multitasking and communication skills Microsoft Office Tools: Word, Outlook, Excel Understanding of network procedures, environmental and safety management in a DC environment Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

This is an unpaid fellowship through the Department of Defense (DoD) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD. Type of Requisition: Pipeline Clearance Level Must Currently Posses: Top Secret/SCI Clearance Level Must Be Able To Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Information Technology (IT) Support, Network Troubleshooting, Problem Solving Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Through the DoD SkillBridge Program, GDIT offers transitioning service members the opportunity to gain hands-on training and experience as a Help Desk Support Service Specialist Fellow - Intermediate, supporting Army Intelligence and enterprise IT operations in high-impact, mission-focused environments. In this Fellowship, you'll observe and participate in real-world second-tier technical support activities, learn from experienced IT professionals, and build the advanced skills required to troubleshoot complex systems, secure networks, and maintain critical IT services. You'll work alongside GDIT technical teams and customer counterparts while preparing for a successful transition into the civilian IT support, systems administration, or service desk workforce. As a Help Desk Support Service Specialist Fellow, you will train under the guidance of senior technicians and engineers to understand how enterprise and tactical IT systems are configured, monitored, secured, and troubleshot. Throughout the Fellowship, you will support incident resolution workflows, enterprise system imaging, network troubleshooting, account management, and customer-facing communication while gaining hands-on experience with advanced hardware, software, and diagnostic tools. You will learn the analytical methods, system administration practices, and problem-solving processes that are foundational to an intermediate-level IT support career. HOW A HELP DESK SUPPORT SERVICE SPECIALIST FELLOW WILL MAKE AN IMPACT Providing second-tier technical support for hardware, software, applications, and enterprise systems. Demonstrating strong attention to detail, analytical problem-solving, and a commitment to delivering excellent customer service. Troubleshooting incidents escalated from Tier I support and collaborating with network services, software engineering, and application development teams to resolve complex technical issues. Supporting daily end-user needs including account requests, email troubleshooting, file access/storage, and system usage questions. Performing system imaging, BIOS configuration, STIG/IAVA compliance, and hardware/software diagnostics. Executing Level I/II Active Directory tasks, including account creation, issuance, and unlocking. Configuring tactical routers and switches across multi-classification enclaves and supporting SATCOM or Line-of-Sight transport solutions. Coordinating with Base Operating Support Integration teams to extend network, power, and fiber capabilities to remote operational locations. Working with Spectrum Managers to obtain frequency and spectrum clearance in support of tactical communications systems. Supporting NOSC operations including incident tracking, ticket triage, and problem resolution. Documenting and tracking incidents within enterprise ticketing systems and escalating as appropriate. Maintaining current technical knowledge and escalating complex issues to senior personnel when required. WHAT YOU'LL NEED TO SUCCEED Education: Associate's Degree in an IT-related discipline (additional experience may be considered in lieu of degree). Experience: 7+ years of experience in technical support, networking, systems administration, or service desk operations. 1+ year of DoD IT experience, including NOSC or enterprise incident support. Technical Skills: Proficiency supporting enterprise hardware, software, and troubleshooting methodologies. Knowledge of network and system administration principles. Experience configuring routers, switches, SATCOM, or tactical communication devices. Experience with system imaging (SCCM/PXE), BIOS configuration, and hardware diagnostics. Familiarity with STIGs, IAVA compliance, and cybersecurity best practices. Skills & Abilities: Excellent written and verbal communication skills. Strong analytical thinking, adaptability, and customer-service orientation. Ability to work effectively in fast-paced, mission-focused environments. REQUIREMENTS Certifications: CompTIA Security+ (IAT Level II baseline). 8570/8140 Computing Environment Certification such as MCSA 2016, Microsoft Azure Administrator, or equivalent. Ability to obtain the AZ-104 Microsoft Azure Administrator certification within 180 days of program start. Security Clearance: Active Top Secret/SCI required Citizenship: U.S. Citizenship required Location: Onsite DoD SkillBridge Eligibility: Has served at least 180 days on active duty Can participate within the last 6 months of separation or retirement Will receive an honorable discharge Has taken any service TAP/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: Additional Work Locations: We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

TGCM TECHNICIAN LEVEL II PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level II at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level II, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level II work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as required. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. 5+ years of experience and Associates degree in Technical discipline or equivalent experience. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level II will maintain a safe work environment. TGCM Site Services Technician Level II will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level II is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level II is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write SafeWork Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Job Description Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Job DescriptionOur client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: Responding to incoming calls and emails from distributors in a timely and professional manner Troubleshooting technical issues and providing technical support to distributors Escalating complex issues to senior team members when necessary Utilizing Freshservice to track, document, and resolve issues Maintaining accurate records of customer interactions and transactions Identifying and escalating trends and patterns in customer issues to improve processes Providing exceptional customer service and ensuring customer satisfaction Participating in team meetings and trainings to enhance technical knowledge and skills Requirements: Bachelor's degree in a related field or an Associate's degree with relevant work experience Exceptional customer service and communication skills Ability to troubleshoot technical issues and provide technical support Familiarity with ticketing systems and chat queues Ability to learn and adapt to new technologies and software quickly Certifications such as A+, Network+, and Security+ are helpful but not required Ability to complete 6 weeks of training Ability to work independently and as part of a team Ability to multitask and prioritize in a fast-paced environment

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Round Rock, TX

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

We are seeking a skilled and customer-focused Senior IT Support Technician to join our IT team and ensure reliable, high-quality technology support across the organization. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software in both Windows and mac OS environments. The technician will provide Tier 1 and Tier 2 support, manage user accounts via Active Directory and Okta, deploy software updates using tools like Intune and Jamf, and deliver both in-person and remote support to employees across multiple locations. The ideal candidate is a proactive problem-solver with a collaborative mindset and a strong commitment to customer service. This role works closely with IT staff, vendors, and business users to maintain system reliability, enhance user experience, and ensure compliance with IT policies and security standards. Key Responsibilities: * Deliver advanced technical support for hardware, software, network, and system-related issues. * Diagnose and resolve complex technical problems for end-users both remotely and on-site. * Manage and prioritize service tickets to ensure timely resolution. * Collaborate with IT team members to resolve escalated issues. * Facilitate onboarding for all new U.S.-based employees. * Install, configure, and maintain computer systems, software, and peripherals. * Perform routine maintenance and updates on workstations, servers, and network equipment. * Create and maintain technical documentation, including user guides and knowledge base articles. * Conduct training sessions for end-users on new technologies and IT best practices. * Manage user accounts and access permissions in Active Directory and other systems. * Coordinate with third-party vendors for specialized technical support. * Conduct regular audits of IT equipment and software licenses to ensure compliance. * Set up and manage audiovisual equipment for meetings and events. * Administer Windows endpoints using Microsoft Intune and Autopilot for imaging, deployment, patching, and application packaging. * Administer Mac endpoints using Jamf. * Manage identity provider (IdP) and single sign-on (SSO) integrations via Okta. * Receive, track, and issue hardware, software, and peripherals. Qualifications: * Minimum Requirements: * 5+ years of relevant IT support experience. * Proficiency in Active Directory, Okta, and Google Workspace. * Experience with Atlassian tools (Jira and Confluence). * Strong knowledge of Windows and mac OS environments. * Excellent customer service and communication skills, with the ability to explain technical concepts to users of all skill levels. * Solid understanding of PC and laptop hardware and components. * Basic knowledge of networking devices such as switches and routers. * Ability to troubleshoot and resolve complex hardware and software issues. * Strong organizational skills and ability to prioritize workload effectively. * Familiarity with internet-based video conferencing tools (e.g., Zoom). * Ability to work independently and collaboratively within a team. * Physical ability to lift up to 50 pounds. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.75 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Description The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients. Responsibilities: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues Support and document the initiation, execution, and closing activities for a program/project Ensure performance metrics are met or exceeded Develop and maintain program support artifacts throughout the lifecycle of the initiative Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns Simulates and recreates user issues to resolve operational difficulties Recommends system modifications, if required, to reduce user problems Promote and encourage a “one-team” attitude at all levels internally and externally Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations Prepare, schedule, coordinate, and complete project assignments Requirements Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication skills Strong multitasking abilities Analytical and critical thinking skills Ability to work under pressure and complete tasks in a timely manner Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Availability for occasional travel to client sites including overnight stays. Qualifications: Associate or bachelor's degree in IT, computer science, or a related field is preferred Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices. Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. Experience with MAC iOS a plus Benefits Health, Dental, Vision, and Prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance Paid Vacation, Sick Leave and Holidays

Job Details Experienced Central Office - Georgetown, TX Full TimeDescription IT Support Administrator Campus: Central Office Reports To: IT Lead Summary of Role Supports the organizational IT needs of Celebration Church and its staff by installing, monitoring, and maintaining computer systems, software, and networks across multiple campuses Position Status & Schedule Non-exempt, Hourly Full-time (40 hours) Sunday through Thursday: hours vary per week dependent on events scheduled; may include weekends and evenings Christmas, Easter, and Dream Team Appreciation service dates and times are blackout days for time off. Other events may be required outside of your regular schedule; we will inform you in advance of these requirements Essential Functions & Responsibilities Leadership Carry and reflect the IT Team culture of collaboration, support, and excellence Primary oversight of the IT helpdesk software: assigning, responding to, and resolving helpdesk tickets Ensure IT best practices are followed by staff team members to maintain secure, functional, and efficient virtual work environments Work with ministries and staff team to identify and resolve existing and future support needs Collaborate with IT Team to provide in-person coverage for services, conferences, and events Help lead and work with Dream Team (volunteers) during weekend services/events at campuses Support Provide technical assistance and support for incoming requests and issues related to computer systems, technology, software, network and hardware Respond to queries, isolates problems, determine and implement solutions, escalating helpdesk tickets as needed, to other IT Staff members and external partner support resources Configure, install and set up organizational IT needs Thoroughly walk through problem-solving and troubleshooting processes with staff team Follow up through IT helpdesk and authorized communication platforms for issue resolution/solutions Install, modify, maintain, and repair computer hardware and software Maintain IT hardware assets and manage/report on hardware lifecycles within asset management solution Perform periodic IT hardware asset audits, ensuring proper stewardship of these assets Clean computers (such as screens and keyboards) Run diagnostic programs to troubleshoot & resolve problems. Maintain RMM (remote monitoring & management) solution for hardware/software updates/maintenance Ensure backups are functional and current on all applicable end user Staff computers. Partner with Staff members to ensure standardized use of Microsoft OneDrive & SharePoint for file storage Monitor and maintain printers and copiers, in partnership with related equipment vendors Assist with basic TV/video, telephone, network and audio systems set ups/maintenance Troubleshoot and correct network connectivity issues with IT assigned technology Maintain and troubleshoot hardware for satellite campuses Ensure check-in hardware systems are fully operational with various ministries Support Point of Sale (POS) systems, in partnership with related equipment vendors. Maintain cybersecurity awareness platform, educating Staff members on security best practices Onboard staff new hires with IT platforms, equipment & related resources used by Celebration Church staff Financial Utilize purchasing processes for approval, ordering, and payment of services and items needed at campus Enter expenses into applicable systems and maintain up-to-date expense reports Requirements Mature Christian who calls Celebration Church home and supports the Church's culture, vision, and values Unwavering commitment to place Christ first in all you do Desire to ensure people are known, loved, and celebrated Continually seeking growth with Christ and encouraging others to do the same Passion for excellence, always looking to improve Deep understanding of the value of being part of a family that is unified for a greater cause Must have completed all steps of Connection Point within 60 days of hire Must be willing to work outside normal office hours for events and IT support needs Competencies Understanding of the role of technology to enable ministries, support staff team members, and create excellent service and event experiences for church attendees Proficiency in Mac OS Support/iOS and Microsoft Windows/PC Able to support Apple TV and Point of Sale (POS) technologies Outstanding interpersonal & communications skills and teamwork abilities High problem solving and intuitive thinking skills Excellent time, task management and project coordination abilities Self-motivated and determined with a strong work ethic Basic audio, telephone & video set up abilities Experienced with basic project or work management software (i.e., Monday.com, etc.) Proficient in mac OS, Microsoft Office Suite, Rock database, Planning Center Online Willingness to work occasionally outside normal business hours Education & Experience Minimum 3-years experience in any general IT related work field Minimum 1 year end user technical support and basic technology troubleshooting experience required Experience with mac OS support, iOS, Windows/PC and Point of Sale (POS) required Preferred candidates will have multi-area experience in the following: Apple TV, Point of Sale (POS), Church Management System, Active Directory, Microsoft Azure, Multifactor Authentication (MFA) & Single-Sign-On (SSO), Cisco Meraki Networks, IT servers, Microsoft Office 365 Work Environment & Physical Demands Must be able to remain in a stationary position 50% of the time. Must be able to occasionally move about inside the office and Church facility. Must be able to position self to maintain supplies and equipment on lower shelves and in closets. Often move supplies and equipment weighing up to 40 pounds Constantly work in an open office environment Ability to work outside in various climates and temperatures Other Information Celebration Church is an equal employment opportunity employer to the extent required by law applicable to religious institutions. This job description is not inclusive and often includes other responsibilities. Duties, responsibilities, and activities may change and/or new ones assigned at any time with or without notice.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our growing team! In this critical role as a Network Technician you will be responsible for all aspects of working in the physical Central Office. As a Network Technician you will be required to work overtime and weekends. As Network Technician your responsibilities will include: Supporting and maintaining all switching equipment in Central Offices Keeping all backup generators in optimum condition Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system Monitoring and supporting all switch alarm activity Installing, supporting, and maintaining fiber and copper networks Supporting and maintaining transport networks and central power platforms Qualifications WHAT IT TAKES TO CATCH OUR EYE: Familiarity with both inside and outside plant cabling practices Self-motivated and able to drive issues to resolution Ability to promote and sell Brightspeed services Knowledge of safety rules and regulations Ability to work well with both customers and fellow peers. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Technical Staff, Systems Development Engineering As a technical Staff member of our AI Solution Engineering team, you will be responsible for investigation, evaluation, validation and producing solutions and publication ready reference architectures for GenAI Solutions based on Dell server, storage and networking products, GPUs/DPUs/SmartNICs and applications from alliance partners. You will collaborate with AI, Server, Storage, Network architects, engineers, developers, product managers, and sales staff to ensure that our AI solutions are best-in-class for customer needs while being cost-effective. Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer's strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency. Join us to do the best work of your career and make a profound social impact as a Technical Staff, Systems Development Engineering on our AI solution Team in Austin Texas What you'll achieve As a senior member of our AI Solution Engineering team, you will be responsible for early investigation, evaluation, validation and producing solutions and publication ready reference architectures for GenAI Solutions based on Dell server, storage and networking products, GPUs/DPUs/SmartNICs and applications from alliance partners. You will collaborate with AI, Server, Storage, Network architects, engineers, developers, product managers, and sales staff to ensure that our AI solutions are best-in-class for customer needs while being cost-effective. You will: · Perform technical planning, analysis and hardware performance studies to meet solution requirements and perform component hardware and software integration and derive solution level requirement needed in early POC phases. · Investigate and resolve technical issues related to the system, software and solution level interoperability, functionality, performance and scaling · Engage with sales and extended teams to scope project work aligned to priorities; work with system engineers, project managers and Lab operation team members to design, develop, release and support the solution · Create presentations describing the technical details of our solutions in a format appropriate for use with sales teams and customers Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements · 10 + years of experience in architecting, developing and deploying end-to-end (infrastructure to platform to application to workload to use-cases) AI Solutions or equivalent experience · 10+ years of hands-on systems engineering with AI related experience · Experience with NVIDIA GPUS with knowledge of NVIDIA's hardware, software and management stack/Experience with Dell hardware (Servers, Storage, Networking) and software · Experience with Core AI, GenAI, ML technologies, and AI model customization methods (Inferencing, training, RAG, etc.) at scale and coupling of AI with Mod/SIM and data analysis · Hands-on experience with Kubernetes, Openshift, BCM, Slurm, Desirable Requirements · BS/MS or equivalent experience in Electrical Engineering, Computer Science · Hands-on experience in dealing with Block, File and Object Storage/Experience with various GPU silicon technologies including NVIDIA, AMD and Intel · Experience with containerized programming environments (+ Portability) · Experience on AI tools and Models, including Hugging Face, Meta, ML Frameworks like Pytorch and Jupyter, MLOps such as mlflow, etc Compensation Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $212,500 - $275,000, which includes base salary and commissions. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. **Job ID:** R273436

Immediate need for a talented Data Center. This is a 06-12 months contract opportunity with long-term potential and is located in Temple, TX (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-88592 Pay Range: $23 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Cabling & Termination The Fiber Technician will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required. The Fiber Technician performs testing: continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts, and transpose pairs on horizontal and riser cable; use a tone set. The Fiber Technician installs LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber The Fiber Technician will terminate simplex & duplex jumper cord The Fiber Technician will terminate & breakout outside plant fiber The Fiber Technician will terminate indoor tight buffered multimode and single-mode fiber The Fiber Technician will install fan out kits including buffer tube The Fiber Technician will calculate end to end loss budgets in accordance with TIA/EIA standards for multimode & single-mode fiber The Fiber Technician will fully complete all paperwork accurately and on time specifically: timesheets, material transfers, work orders, change orders, tool transfers and others as required The Fiber Technician will complete any other duties as assigned Able to provide onsite support after business hours as part of on-call schedule. Able to travel to various sites as needed. Testing The Fiber Technician will test using an OTDR, Fluke & EFXO The Fiber Technician troubleshoots using an OTDR to identify and correct problems end to end, and Network wide Splicing The Fiber Technician will perform mechanical splicing with all types of fiber cable The Fiber Technician will perform fusion splicing with all types of fiber cable The Fiber Technician performs building entrance splices, maintenance space, and direct buried splices Key Requirements and Technology Experience: Key Skills; Data-Center The Fiber Technician must be self-motivated, positive in approach, professional and help create, develop, and implement project process improvement(s). The Fiber Technician must promote the Company culture and mission to all employees, vendors, clients, and business partners. The Fiber Technician must possess and be proficient with the listed tools. The Fiber Technician must be able to act as the Company liaison for interface with customer representative(s). The Fiber Technician must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). The Fiber Technician must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds. The Fiber Technician must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones. Must possess a High School diploma or GED equivalent Must be proficient at terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure) Must have Testing & Troubleshooting MMF & SMF systems experience (OTDR & PMLS) Prefer 3-5 years of experience in Fiber Prefer Industry Certifications (Corning/FOA/BICSI) Prefer Data Center installation experience Prefer Mechanical and Fusion Splice experience Prefer OSP / Confined Space Entry experience (splicing) Must be able to use the following trade Tools: Screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, wrench set, cable stripper, flashlight and gloves. Punch tool with 110 block and 66 block blades, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level I will maintain a safe work environment. TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write Safe Work Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients. Responsibilities: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues Support and document the initiation, execution, and closing activities for a program/project Ensure performance metrics are met or exceeded Develop and maintain program support artifacts throughout the lifecycle of the initiative Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns Simulates and recreates user issues to resolve operational difficulties Recommends system modifications, if required, to reduce user problems Promote and encourage a “one-team” attitude at all levels internally and externally Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations Prepare, schedule, coordinate, and complete project assignments Requirements Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication skills Strong multitasking abilities Analytical and critical thinking skills Ability to work under pressure and complete tasks in a timely manner Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Availability for occasional travel to client sites including overnight stays. Qualifications: Associate or bachelor's degree in IT, computer science, or a related field is preferred Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices. Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. Experience with MAC iOS a plus Benefits Health, Dental, Vision, and Prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance Paid Vacation, Sick Leave and Holidays