Technical support engineer jobs in Little Rock, AR

ATA Services Inc. is seeking a full-time Legal Support Specialist to work a short-term assignment in Little Rock, AR . This role is in-person, Monday- Friday, 8:00 am-4:30 pm, $15.00 an hour. Please review the job summary below for more information. We look forward to working with you! Job Duties & Responsibilities: 1. Review and record incoming appeals for employee grievances and other programs. 2. Process incoming documents and correspondence for court and legal action. 3. Answer phones and contact parties or customers regarding questions or issues related to employee grievances and other programs. 4. Receive and process requests for parties regarding hearings for employee grievances and other programs. 5. Issue and process subpoenas. 6. Draft various legal memorandum and documents regarding hearings for employee grievances and other programs. 7. Prepare faxes, copies, file and mail materials in a timely manner to comply with internal office practices and state and federal laws and regulations. ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Compensation details: 15 Yearly Salary PI21dd865c7d62-5850

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Job Description Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate. The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Responsibilities: Provide software application support for customers. Perform program coding necessary to produce a defined output by following specification using programming language. Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products. Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution. Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications. Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results. Serve as next level escalation for complex customer issues. Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks. Coordinate with other employees or customers to accomplish specific objectives and results. Requirements Bachelor's Degree in Computer Science, Business, Accounting or a related academic field or 3 years' comparable experience in either a banking environment, a programming environment, or a technical service-oriented environment. 2+ years experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within this platform and system, the successful candidate will be able to manipulate out queues and print reports, manipulate data, manage job queues, troubleshoot, and perform general operations. 2+ years' experience in computer programming in CL, RPG, RPGLE or Java/SQL. Hands-on experience with databases (Oracle, MySQL) Hands-on experience with Linux/UNIX, including Shell scripting or other scripting languages. Familiarity with tools such as GIT, Graylog, Grafana, Postman, JMeter, and monitoring tools (ELK stack). 2+ year experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution with a comprehension of the "daily cycle" transactions. Strong communication, listening and client service skills. Ability to work and interact within a team environment as well as in a standalone environment. Ability to plan and prioritize work. Knowledge of Card Processing, including debit and credit card and /or electronic financial transaction. Knowledge of a PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 product. Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones andrelated equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and processfirst-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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Interested applicants should submit a cover letter, resume, and a completed application. The IT Help Desk Technician is a technology professional who provides technical support and assistance to customers, whether in phone, in person, or with remote tools for Rock Region METRO. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. KEY SUCCESS FACTORS Professional, knowledgeable, and friendly representation of METRO Timely answering of all incoming requests Serves as the first point of contact for customers seeking technical assistance. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Successful, thorough resolution of customer problems Determining the best solution based on the issue and details provided by customers. Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives. ESSENTIAL FUNCTIONS Demonstrates strong technical knowledge and troubleshooting skills. Communicates effectively to understand the problem and explain its solution. Customer oriented and patient to deal with difficulties. Document incidents, requests and resolutions using a helpdesk ticketing system. Troubleshoot desktops, laptops, mobile devices, printers, and other peripheral equipment. Escalate unresolved issues for higher-level support or system administrators. Create and maintain manuals for technical documentation and training guides. Identify and recommend improvements to IT support procedures. Set up and configure new user accounts, workstations and peripherals. Perform basic administration of active directory and Office 365. Manage user accounts for applications. Must be able to lift up to 25 lbs, crawl under desks, and remain seated for extended periods. QUALIFICATIONS: Associates degree in IT, Certifications, or relevant field with 1+ year experience. Tech savvy with working knowledge of office automation products, databases, and remote control. Ability to quickly learn new software systems. Familiarity with how to trouble-shoot technology-related problems. Previous help desk or customer support experience. Skilled in determining when a situation requires escalation. Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision. Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives. A valid driver's license. KNOWLEDGE & SKILLS Knowledge of Rock Region METRO's mission and operations. Knowledge of basic computing skills and customer service software. Ability to work independently within a collaborative environment and support coworkers when needed. Ability to prioritize tasks in a high-call-volume, ever-changing, fast-paced environment. Ability to immediately respond to directions. Ability to lend an empathetic ear, combined with an agency perspective. Ability to maintain a calm, polite demeanor when speaking to disgruntled customers. Ability to submit complete, accurate and timely reports. Strong problem-solving and analytical skills. Skilled in professional, tactful, and diplomatic interpersonal communication. Excellent verbal communication and listening. Skilled in reasoning. Skilled in demonstrating compassion for others. Ability to work on-call, or weekend availability as needed. DIRECT REPORTS None SALARY Starting $16.83-$21.63 per hour BENEFITS Eligible for employer paid health insurance, dental insurance, vision insurance, employer paid life and disability insurance, paid sick, paid vacation, paid holidays, 457(b) deferred compensation. EMPLOYER STATEMENT METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Job Description IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year Must be US resident A leading Managed Service Provider based in Little Rock, Arkansas, is seeking a skilled IT Systems Administrator to join their fast-paced and collaborative team. This role involves providing Tier 2-3 support to both internal staff and external clients while contributing to the design, implementation, and maintenance of modern IT infrastructure across cloud and on-premises environments. What We're Looking For: An experienced IT Systems Administrator or IT Support Engineer 2-4 years of experience supporting cloud and on-prem solutions Strong communication and interpersonal skills Ability to work independently and as part of a team Key Responsibilities: Deliver advanced support for escalated technical issues in both cloud and on-premises systems Manage service tickets, prioritize requests, and ensure SLA compliance Maintain documentation and communicate scheduled maintenance updates Monitor performance, availability, and capacity of critical systems Support and implement data backup, redundancy, and disaster recovery plans Recommend system/process enhancements to improve security and efficiency Participate in on-call rotation, including occasional after-hours or weekend work Build strong relationships with clients and internal stakeholders to ensure service excellence Maintain compliance with regulatory standards such as GLBA, NIST, CIS, FFIEC, and PCI Technologies You'll Work With: This opportunity offers hands-on experience with a wide range of technologies. The core environment is Microsoft-based and includes both Azure and on-prem deployments. Technologies in use include: Azure AD / Entra ID, Azure AD Connect, Intune, Access Control, Office 365, Active Directory VMware, Azure Virtual Machines, Windows Server (2012-2025), HPE & Dell enterprise storage Barracuda Web Filter & Backup, MS Authenticator, Duo MFA PowerShell scripting, ConnectWise Automate, RMM tools If you're comfortable with some of these tools and eager to expand your knowledge, this could be a fantastic next step. Curiosity and a growth mindset are highly valued. Why Join This Team? Our client is committed to innovation and service excellence within the Managed Services space. They offer a team-focused, people-first culture where collaboration, respect, and continuous learning are part of everyday life. With a long-standing presence and reputation in the industry, they partner with organizations nationwide to deliver reliable and forward-thinking IT solutions. Joining this team means making a direct impact-helping to support and optimize the infrastructure that powers businesses across the country. IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include: RESIDING IN THE STATE OF ARKANSAS Maintaining data integrity of inventory systems Partnering with all affiliate business units to maintain necessary network information Responding to various Service queues as required to meet objectives and SLA agreements Handling customer record assignments for all fiber orders Answering phone calls and chats from technicians and other business groups Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions Participating in specialized task or focus groups to efficiently support the direction of our company Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses Other duties as assigned to meet the needs of the department Qualifications WHAT IT TAKES TO CATCH OUR EYE: MUST RESIDE IN ARKANSAS High School Diploma/GED or equivalent experience Vocational training in a related field, i.e.; computerized records management One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems Fluent skills in Excel including building spreadsheets and using macros Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc. Demonstrated ability to grasp new and complex concepts quickly Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms Strong analytical and problem-solving skills Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks Ability to work various shifts, including weekends and holidays Ability to work Overtime as needed by the business BONUS POINTS FOR: Associate degree in Electronics/Communications/Computer Science Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process Proficient use of Excel and demonstrates the ability to create macros and complex formulas Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

**Job Summary and Responsibilities** The PACS Administrator job family orchestrates a complex set of functions to achieve successful imaging informatics through infrastructure/technical planning, implementation and support activities for medical imaging and PACS applications. This includes managing user accounts, maintaining system security, performing backups, and troubleshooting hardware and software issues. The ideal candidate will have a strong understanding of PACS systems and a proven track record of success in a healthcare IT environment. These individuals have a foot in two worlds: clinical healthcare and information technology. To be successful, PACS Administrators work closely with IT support teams to ensure seamless and quality IT support for CommonSpirit customers and alignment with CommonSpirits IT standards, controls and governance. PACS administrators should be able to communicate clearly with highly technical personnel, while understanding the diagnostic process of the imaging department staff and radiologist or cardiologist. 100% onsite position. + Oversee the complete administration of Picture Archiving and Communication System (PACS) and related medical imaging applications infrastructure. + Lead the implementation, configuration, and maintenance of PACS and related medical imaging applications software and hardware components. + Contribute to the resolution and documentation of major incidents and outages to our production environment. + Collaborate closely with radiologists, physicians, and other healthcare professionals to ensure efficient use of the PACS system. + Proactively monitor and optimize PACS performance, identifying and resolving issues to ensure uninterrupted access to medical imaging data. + Provide advanced technical support and training to end-users, troubleshooting complex PACS-related problems. + Implements process changes, collects data, and makes recommendations to expedite workflow. Monitors systems, interfaces, and integration pieces to include daily QC reports. + Maintains an up-to-date understanding and working knowledge of the processes involved. + Responds appropriately to requests and concerns from users or others affected by the systems. + Informs all medical imaging leadership of changes, problems, and upgrades to PACS and related medical imaging applications + Provide user training and technical support for PACS-related applications and activities. + Implement and enforce data security protocols to safeguard patient information within the PACS and associated medical imaging applications. + Work with the cyber security team do Implement and validate robust data security measures to safeguard patient information stored within the PACS. + Interface with IT teams to integrate PACS seamlessly with other healthcare information systems and technologies. + Stay abreast of industry trends and emerging technologies to enhance and upgrade PACS capabilities. + Generate and maintain comprehensive documentation related to PACS configuration, procedures, and protocols. + Lead the planning and execution of PACS upgrades, migrations, and expansions. + Covers call and meet all SLAs. + Must live within one hour of one of the facilities that the employee supports. The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. **Job Requirements** + Bachelors Other upon hire or equivalent job experience in Medical Imaging related field, computer science, Health Informatics, clinical imaging technology Required + and 3+ years of experience in PACS administration including hands-on involvement in system implementation and optimization Required. + Proficiency in PACS software and hardware technologies, with a deep understanding of medical imaging workflows and terminology Upon Hire Required + Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders Upon Hire Required + In-depth knowledge of data security regulations and compliance standards in healthcare Upon Hire Required + Strong analytical and problem-solving abilities to address complex PACS challenges Upon Hire Required + Leadership skills to guide a team and coordinate PACS-related activities Upon Hire Required + Detail-oriented with excellent organizational skills Upon Hire Required + Continuous learning mindset to stay current with advancements in the PACS field Upon Hire Required **Where You'll Work** At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best-caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration. Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve. **Pay Range** $36.51 - $54.31 /hour We are an equal opportunity employer.

Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the work of others. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Saracen Casino Resort's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports all essential business applications. Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users. Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment. Creates and updates all documentation relating to systems, application equipment, and user locations. Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required. Ensures that all application equipment is in good working order and functioning properly. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff. Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications. Collaborate with department personnel for IT related issues and present viable solutions. Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently. Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware. Performs the same work as team members within the department as needed. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Attends all necessary training meetings. Assists with other projects, as needed. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Train team members on new software. Must participate in an on-call Schedule. Report and escalate to management as needed. Work with IT support personnel, end users and vendors to resolve system issues. Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability. Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems. Capable of process improvement and planning Participates in disaster recovery testing exercises. Responsible for 24x7 support of mission critical applications On all network problems, must contact a Network Engineer for help. Maintains the highest degree of confidentiality. Leads by setting a positive example to all employees. Must be able to maintain appropriate Gaming License Maintain a consistent, regular attendance record. The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience. SPECIAL QUALIFICATIONS Must possess superior computer skills and be proficient in software applications currently in use by the company. Must have a minimum of 1 years' experience with business applications in Gaming, Finance, Retail Human Resources and/or Hospitality industry preferred but not required. The ideal candidate should possess a working knowledge of application programming, system architecture, and database design. LANGUAGE SKILLS Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job. While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job. The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights. Saracen Casino Resort is an equal opportunity employer

Family-owned service company in business for over 45 years is seeking an IT Network Technician to join their team! Qualified candidate will perform IT and office equipment repair tasks including, but not limited to: Installing print drivers Setup and installation of copiers in conjunction with sales Troubleshooting print/scan issues Performing in-house systems maintenance Perform IT services for clients in the field Qualifications: HS Diploma or equivalent required 1-2 years field IT experience required A+ Certification preferred Computer networking: 1 year required LAN. 1 year (Preferred) Security clearance Network+ Certification preferred Monday - Friday 8:00 - 5:00 Great benefits and bonus opportunities Must be able to pass a background check Must be A+ certified or ready to take the test

Arisa Health is seeking a Network Technician at our Springhill Clinic in North Little Rock. Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties. This position is classified as full- time, non- exempt (hourly) and reports to the Sr. Director of Communications and Information Systems. Work hours: Monday - Friday; 8:00 a.m. to 5:00 p.m. What you will do as a Network Technician at Arisa Health: Installs, configures and maintains organization's PCs, printers, scanners, communication equipment(phones), and application software. Provide support and training for users. What we look for in a Network Technician candidate: Effective written and verbal communication skills The ability to work independently and as part of a team Previous Network Technician experience preferred What we offer our team members: A mission driven company dedicated to transforming communities one life at a time. A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts. Ongoing training throughout your employment Paid Time Off and Holidays throughout the year to recharge. Company sponsored Whole Health programs designed to recharge our teams. Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community's one life at a time.

Job Description This is a senior level position that manages and supports mission critical servers, network storage, VMware, M365, backups, security, etc. Work with systems personnel to maintain and update all systems to perform at a highly efficient and reliable level. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides input to hardware sizing and system requirements. Responsible for backup, business continuity and disaster recovery procedures for all systems. Manage Configuration of M365 Active Directory/ Windows Server maintenance and configuration Manage VMware environment. Capable of process improvement and system planning. Windows server expertise, builds backup schedules, evaluates recovery procedures, and takes part in disaster recovery testing exercises. Responsible for 24x7 support of all mission critical hardware Install upgrades and patches to existing databases. On all network problems, must contact a Network Engineer for help. Maintains the highest degree of confidentiality. Leads by setting a positive example to all employees. Must be able to maintain Gaming License. Maintain a consistent, regular attendance record. Requires on call status. Maintain a consistent and regular attendance record. May perform other duties as assigned. The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in computer science, Information Sciences or Business Administration from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience. SPECIAL QUALIFICATIONS Must possess superior computer skills and be proficient with systems currently in use by the company. Minimum of 4 years' experience with Windows servers, exchange, backup and recovery, and PC experience. Experience working with virtualization software, preferably VMware. Must have knowledge and skills to implement industry best practices for backup and recovery strategies. Effectively present information in one-on-one and small group situations. Must be able to communicate with all members of the Systems Team in a professional, cordial manner, to successfully accomplish departmental and company goals. Must be well organized, with the ability to prioritize projects, meet deadlines, and keep Systems Team apprised of any issues that might affect deadlines. Ability to define problems, collect data, establish facts, and draw valid conclusions. LANGUAGE SKILLS Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to define problems, collect data, show facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job. While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job. The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) * Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. * Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. * Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position * Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by "Move Request" forms. * Setup desk phones as needed. * Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. * Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. * Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. * Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. * Provide helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the IT helpdesk. * Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. * Utilize and maintain the helpdesk tracking software. * Provides computer orientation to new and existing company staff. * Walk customer through new user orientation. * Maintain inventory of all equipment, software and software licenses. * Report issues to the Service Desk for escalation. * Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. * Assign users and computer to proper groups in Active Directory. * Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. * Perform timely workstation hardware and software upgrades as required. * Perform other duties as assigned by management. * Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) * Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization * Active Listening - Actively attend to, convey, and understand the comments and questions of others * Analytical Skills - Use thinking and reasoning to solve a problem * Autonomy - Work independently with minimal supervision * Business Acumen - Grasp and understand business concepts and issues * Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader * Computer Literacy - Effective and efficient use of computers in the working environment * Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction * Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions * Detail Oriented - Pay attention to the minute details of a project or task * Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace * Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action * Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous * Organized - Being organized or following a systematic method of performing a task * Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand * Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines * Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks * Safety and Security - Supports and complies with safety and security requirements * Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships * Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes * Tactful - Show consideration for and maintain good relations with others * Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics * Technical Aptitude - Comprehend complex technical topics and specialized information * Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION * High School Graduate or General Education Degree (GED) required * Degree in related field or equivalent applicable work experience EXPERIENCE * Two to four years of relevant technical experience * Two to four years of customer service training and / or experience are beneficial * Related experience and training in troubleshooting and providing help desk support * Experience communicating technical information to nontechnical personnel COMPUTER SKILLS * Proficient in performing internal computer maintenance and software troubleshooting * Working experience using Windows 2007 and Windows 10 * Working experience using Microsoft Office Suite * Working knowledge and ability to setup all aspects of a computer and workstation * Working knowledge of help desk software, databases and remote access control * Working knowledge of printers * Working knowledge of smart phones * Perform internal computer maintenance * Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES * None OTHER REQUIREMENTS * Physically able to a climb ladder, work in elevated areas and confined spaces * Physically able to lift and carry computer monitors, workstations, and printers * Must be able to prioritize multiple jobs in an organized manner * Must have reliable daily transportation for local travel * Must be willing to fly to remote business locations as needed * Primary language used to perform this job is English

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year Must be US resident A leading Managed Service Provider based in Little Rock, Arkansas, is seeking a skilled IT Systems Administrator to join their fast-paced and collaborative team. This role involves providing Tier 2-3 support to both internal staff and external clients while contributing to the design, implementation, and maintenance of modern IT infrastructure across cloud and on-premises environments. What We're Looking For: An experienced IT Systems Administrator or IT Support Engineer 2-4 years of experience supporting cloud and on-prem solutions Strong communication and interpersonal skills Ability to work independently and as part of a team Key Responsibilities: Deliver advanced support for escalated technical issues in both cloud and on-premises systems Manage service tickets, prioritize requests, and ensure SLA compliance Maintain documentation and communicate scheduled maintenance updates Monitor performance, availability, and capacity of critical systems Support and implement data backup, redundancy, and disaster recovery plans Recommend system/process enhancements to improve security and efficiency Participate in on-call rotation, including occasional after-hours or weekend work Build strong relationships with clients and internal stakeholders to ensure service excellence Maintain compliance with regulatory standards such as GLBA, NIST, CIS, FFIEC, and PCI Technologies You'll Work With: This opportunity offers hands-on experience with a wide range of technologies. The core environment is Microsoft-based and includes both Azure and on-prem deployments. Technologies in use include: Azure AD / Entra ID, Azure AD Connect, Intune, Access Control, Office 365, Active Directory VMware, Azure Virtual Machines, Windows Server (2012-2025), HPE & Dell enterprise storage Barracuda Web Filter & Backup, MS Authenticator, Duo MFA PowerShell scripting, ConnectWise Automate, RMM tools If you're comfortable with some of these tools and eager to expand your knowledge, this could be a fantastic next step. Curiosity and a growth mindset are highly valued. Why Join This Team? Our client is committed to innovation and service excellence within the Managed Services space. They offer a team-focused, people-first culture where collaboration, respect, and continuous learning are part of everyday life. With a long-standing presence and reputation in the industry, they partner with organizations nationwide to deliver reliable and forward-thinking IT solutions. Joining this team means making a direct impact-helping to support and optimize the infrastructure that powers businesses across the country. IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year

This is a senior level position that manages and supports mission critical servers, network storage, VMware, M365, backups, security, etc. Work with systems personnel to maintain and update all systems to perform at a highly efficient and reliable level. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides input to hardware sizing and system requirements. Responsible for backup, business continuity and disaster recovery procedures for all systems. Manage Configuration of M365 Active Directory/ Windows Server maintenance and configuration Manage VMware environment. Capable of process improvement and system planning. Windows server expertise, builds backup schedules, evaluates recovery procedures, and takes part in disaster recovery testing exercises. Responsible for 24x7 support of all mission critical hardware Install upgrades and patches to existing databases. On all network problems, must contact a Network Engineer for help. Maintains the highest degree of confidentiality. Leads by setting a positive example to all employees. Must be able to maintain Gaming License. Maintain a consistent, regular attendance record. Requires on call status. Maintain a consistent and regular attendance record. May perform other duties as assigned. The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in computer science, Information Sciences or Business Administration from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience. SPECIAL QUALIFICATIONS Must possess superior computer skills and be proficient with systems currently in use by the company. Minimum of 4 years' experience with Windows servers, exchange, backup and recovery, and PC experience. Experience working with virtualization software, preferably VMware. Must have knowledge and skills to implement industry best practices for backup and recovery strategies. Effectively present information in one-on-one and small group situations. Must be able to communicate with all members of the Systems Team in a professional, cordial manner, to successfully accomplish departmental and company goals. Must be well organized, with the ability to prioritize projects, meet deadlines, and keep Systems Team apprised of any issues that might affect deadlines. Ability to define problems, collect data, establish facts, and draw valid conclusions. LANGUAGE SKILLS Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to define problems, collect data, show facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job. While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job. The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights.