Technical support engineer jobs in Lorain, OH

*Technology Systems Specialist* Apply fast, check the full description by scrolling below to find out the full requirements for this role. Cleveland, OH | Full-Time | $65,000-$73,000 About the Company We're a growing commercial glazing contractor based in Cleveland, specializing in storefront systems, curtainwall, aluminum entrances, and architectural glass. We're expanding into adjacent markets (sheet metal, metal panels, doors, hardware) and transforming how we operate through strategic technology adoption. We're building a company that combines craftsmanship with modern systems. We believe technology should empower our team, eliminate friction, and enable profitable growth. We're at an inflection point where operational capability meets opportunity-and we're looking for someone who wants to grow with us. The Opportunity: Build Your Career While Building Our Systems We're hiring a *Technology Systems Specialist* to help architect, implement, and optimize the technology systems that will enable our next phase of growth. This is a foundational role at an early-career level-you'll work directly with ownership to develop expertise while making real impact from day one. *This role is designed for someone who's building their career.* You don't need to be an expert yet. You need to be a learner, a builder, and someone who thrives in figuring things out. We'll invest in your development-you invest your curiosity and drive. *This isn't an IT help desk role.* You won't be resetting passwords or troubleshooting printers (we have a 3rd party IT vendor for that). This is a *business systems and technology implementation role* where you'll: * Learn and master to make it the operating system for our entire company * Build workflow automations that eliminate manual busywork * Train our team to leverage AI tools for productivity gains * Organize our file systems and create scalable processes * Help develop custom applications that connect estimating to shop floor execution Why This Role Could Be Your Launchpad *You'll learn by doing.* Owner is deeply engaged in technology strategy and will mentor your development. You'll learn , workflow automation (n8n), AI integration, and business systems implementation through real projects-not just theory. *You'll have real impact.* Your work will directly save hundreds of hours, reduce errors, improve visibility, and enable growth. You'll see the results of your efforts every day. This isn't maintaining legacy systems-you're building something new. *You'll have room to grow.* This role has a clear growth path. Start as Technology Systems Specialist, develop expertise over 2-3 years, advance to Technology Systems Manager. Your compensation and responsibilities will grow as you develop. *You'll have real autonomy.* After initial training and development, you'll own execution. If you're someone who thrives with clarity of mission and freedom to figure out the path, this is your environment. What You'll DoIn Your First 90 Days (Learning & Foundation) * *Immerse:* Meet every stakeholder, learn our business, understand construction operations * *Learn:* Deep-dive into , our automation tools, AI platforms, and current systems * *Assess:* Audit current technology usage, identify gaps and opportunities * *Contribute:* Begin tackling quick wins while developing deeper expertise In Your First Year (Building & Implementing) * Ownership:* * Learn the platform deeply, then redesign our board structure for all departments * Build SOPs for who uses , how, and when-then train staff and drive adoption * Configure workflows and automations to maximize platform value * Monitor usage, address non-compliance, continuously optimize *Workflow Automation:* * Learn automation tools (n8n, automations, AI agents) * Build automations: meeting transcription, email scraping, automatic data routing * Partner with Financial Manager on financial workflow automation *AI Adoption & Training:* * Develop structured AI training program for staff (ChatGPT, Claude, Gemini, Google Workspace AI) * Build use case libraries and prompt templates by role * Govern AI usage with best practices *Google Drive Management:* * Lead migration from to organized Google Drive structure * Design and document file organization SOPs * Train staff and maintain organization standards *Financial Manager Partnership:* * Support implementation of expense management systems * Help build financial dashboards and reporting tools * Develop automation for AP invoice processing and PO workflows What We're Looking ForThe Right Mindset (Essential) ? *Intellectual Curiosity* - You ask "why" and "how." You read documentation voluntarily. You get excited by solving puzzles. ? *Self-Direction* - You don't wait to be told what to do. You identify problems and start working on solutions. ? *Comfort with Ambiguity* - You can work without perfect instructions. You try first, ask for help when truly stuck. ? *Growth Mindset* - You see challenges as learning opportunities. You accept feedback without defensiveness. ? *Builder Mentality* - You want to create things, not just maintain them. You take ownership of outcomes. Foundational Skills (Required) ? *2-4 years* of relevant experience (IT, operations, systems, business analysis, or related fields) ? *Demonstrated ability to learn new platforms quickly* - Show us examples of tools you taught yourself ? *Basic automation understanding* - You get triggers, conditions, and actions (even just Excel macros or email rules) ? *AI tools familiarity* - You've used ChatGPT, Claude, or similar and understand what AI can and can't do ? *Systems thinking* - You see how processes connect and understand that changing one thing affects others ? *Clear communication* - You can explain technical concepts to non-technical people Bonus Points For * Any project management platform experience ( , Asana, Notion, Airtable, etc.) * Construction, manufacturing, or trades industry exposure * Basic coding/scripting (Python, JavaScript, or advanced Excel) * Google Workspace familiarity * Training or teaching experience (even informal) * Side projects demonstrating initiative (personal automation, app development, systems you've built) This Role Is Probably NOT Right If You... * Need extensive structure and detailed instructions to function * Freeze when faced with ambiguity * Want a job where you maintain existing systems rather than build new ones * Are looking for a senior-level position with senior-level pay * Aren't genuinely interested in technology and continuous learning What We OfferCompensation & Benefits * *Base Salary:* $65,000 - $73,000 (based on experience and demonstrated capability) * *Benefits:* Health, dental, vision insurance | 401(k) with company match | PTO * *Professional Development:* Budget for training, certifications, and conferences Growth Path This role has a clear advancement trajectory: * *Year 1:* Technology Systems Specialist - Learn, build foundation, prove capability * *Year 2-3:* Senior Technology Systems Specialist - Expanded scope, greater autonomy, higher compensation * *Year 3+:* Technology Systems Manager - Leadership role, strategic responsibility, competitive salary Work Arrangement * *Cleveland-based position* - In office 3 days/week minimum (flexibility on which days) * Office located in Brooklyn Heights - facility with shop and project room * Remote work 2 days/week after initial onboarding period Culture & Environment * *Small company environment:* Direct access to decision makers, minimal bureaucracy * *Mentorship-focused:* Owner will invest significant time in your development * *Results-oriented:* We care about outcomes, not performative busyness * *Innovation welcome:* Explore new tools, test ideas, recommend improvements * *Respect for craftsmanship:* We value people who take pride in their work About the Team You'll Join *You'll report to:* Owner (direct access to company leadership) *You'll partner closely with:* * *Financial Manager* - Your key collaboration partner for technology-enabled financial operations * *Office Coordinator* - Your execution support for training, monitoring, and content creation * *Project Managers* - Internal customers for project management tools and workflows * *Estimators* - Key stakeholders for custom application development * *Shop and Field Operations* - End users of work order and mobile systems How to Apply *To apply, please submit:* 1. *Resume* highlighting your relevant experience and any examples of self-directed learning or technology projects 2. *Cover letter (1 page max)* addressing: * What interests you about this role and why it fits your career goals * A specific example of something you taught yourself (a tool, skill, or system) * How you approach learning something new when you don't have all the answers Timeline * Applications reviewed on rolling basis * Phone screens scheduled within 1 week for qualified candidates * Interview process: 2 rounds (first with Owner + Financial Manager; second includes hands-on exercise) * Decision and offer within 4-5 weeks of posting * Start date: January 2026 (flexible for right candidate) Equal Opportunity Employer We're committed to building a diverse team and creating an inclusive workplace. We encourage applications from candidates of all backgrounds, experiences, and perspectives. xevrcyc _*Ready to build your career while building our technology foundation?*_ _*We'd love to hear from you.*_ Job Type: Full-time Pay: $65,000.00 - $73,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Independence, OH 44131