Technical support engineer jobs in Marysville, WA - 805 jobs
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ML Engineer - AI Platform & GenAI Solutions
Apple Inc. 4.8
Technical support engineer job in Seattle, WA
A leading technology company in Seattle seeks an experienced Machine Learning Engineer to develop and deploy cutting-edge AI models. This role emphasizes building robust ML infrastructure and automating pipelines for data and model management. Ideal candidates will have over four years of experience in machine learning and proficiency in programming languages like Java or Python. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.
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$112k-154k yearly est. 5d ago
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Principal AI Rack & Server Solutions Engineer
Advanced Micro Devices 4.9
Technical support engineer job in Seattle, WA
A leading technology firm in Seattle is looking for a Principal Member of Technical Staff to support system design, debug and engage with customers on their AMD Instinct™ product line. This role involves leading hands-on validation efforts, optimizing Rack-Scale AI solutions, and influencing product roadmaps. The ideal candidate will have extensive experience in system architecture and debugging, along with relevant academic credentials. The position offers opportunities to mentor and drive technical excellence in a collaborative team environment.
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$85k-114k yearly est. 5d ago
Information Technology Specialist
KBC Advisors 4.1
Technical support engineer job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technicalsupport for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
$67k-82k yearly 1d ago
Forward Deployed Engineer, Gov
Openai 4.2
Technical support engineer job in Seattle, WA
About the team
The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety.
About the role
Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers-where model performance matters, delivery is urgent, and ambiguity is the default. You'll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams.
You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you'll identify reusable patterns, codify best practices, and share field signal that influences OpenAI's roadmap.
This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers.
In this role you will
Own technical delivery across multiple government deployments, from first prototype to stable production.
Deeply embed with public sector customers to design and build novel applications powered by OpenAI models.
Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications.
Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact.
Proactively guide customers on maximizing business and operational value from their applications.
Forge and manage relationships with customer leadership and stakeholders, ensuring successful deployment and scale.
Scope work, sequence delivery, and remove blockers early-making trade-offs between scope, speed, and quality.
Contribute directly in the code when clarity or momentum depends on it.
Codify working patterns into tools, playbooks, or building blocks others can use.
Share field feedback with Research and Product to influence model and product development.
Keep teams moving through clarity, judgment, and consistent follow-through.
You might thrive in this role if you
Bring 5+ years of engineering or technical deployment experience, ideally in customer-facing or government environments.
Active TS/SCI clearance or equivalent
Have scoped and delivered complex systems in fast-moving or ambiguous contexts.
Write and review production-grade code across frontend and backend, using Python, JavaScript, or similar stacks.
Are familiar with cloud deployment models (Azure, AWS), Kubernetes, Terraform, and related infrastructure.
Have experience building or deploying systems powered by LLMs or generative models, and understand how model behavior affects product experience.
Simplify complexity, make fast, sound decisions under pressure, and communicate clearly across technical and non-technical audiences.
Spot risks early, adjust without slowing down, and model calm judgment when stakes are high.
Are humble, collaborative, and eager to help others with empathy.
Operate with high horsepower, thrive in dynamic environments, and can ruthlessly prioritize across multiple projects.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Aff…
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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$90k-128k yearly est. 3d ago
Quantitative Trading Systems Engineer: Futures & Equities
Millennium Management LLC 4.1
Technical support engineer job in Seattle, WA
A leading global hedge fund in Seattle is seeking a Quantitative Developer to build critical trading infrastructure. You will collaborate with quantitative researchers and senior portfolio managers to optimize systems for trading strategies across global futures and equities. Candidates should have strong skills in React/Typescript and Python, paired with a Master's or PhD in a relevant field. This position offers significant career growth and impact in a dynamic environment.
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$92k-119k yearly est. 4d ago
Solutions Engineer
Braintrust
Technical support engineer job in Seattle, WA
About the company
Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release.
About the role
We are looking to hire a solutions engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI.
What you'll do
Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers
Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Deliver product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
Ideal candidate credentials
5+ years of experience as a sales engineer or in solutions consulting
Ability to connect a customer's specific problems to Braintrust's solutions
Proficiency in Typescript and Python
Has written prompts / tinkered with GPT models and apps
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
<
Competitive salary and equity
AI Stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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$73k-107k yearly est. 2d ago
Supplier Product Support Engineer (Experienced or Senior)
Boeing 4.6
Technical support engineer job in Seattle, WA
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
We are seeking a highly motivated and technically skilled Supplier Product SupportEngineer (Experienced or Senior) to join our team in Seattle, WA.
Position Overview:
In this role, you will be responsible for reviewing supplier-provided technical documentation, including Component Maintenance Manuals (CMMs), Service Bulletins (SBs), and repair procedures for aircraft components.
You will collaborate closely with suppliers, supply chain teams, internal engineering stakeholders, and airline customers to identify and resolve gaps, support compliance, and uphold the highest standards of safety, quality, and reliability across our supplier base. This position offers a highly collaborative environment where your engineering expertise will directly support global aviation operations and drive continuous improvements in aviation maintenance data quality.
If you have experience in aerospace engineering, component maintenance, or aviation supplier support, and are looking for a high-impact role, we encourage you to apply.
Responsibilities:
Evaluate and review supplier repair and maintenance data, for technical accuracy, completeness, and compliance with internal requirements and industry standards such as ATA iSpec 2200 and S1000D.
Apply engineering judgment to assess the clarity, performability, and overall quality of component maintenance documentation.
Identify and document technical discrepancies, non-compliances, or gaps in the data; collaborate directly with suppliers to ensure timely resolution.
Coordinate and communicate effectively with supply chain agents, internal design engineering teams, and airline stakeholders to align on requirements, priorities, and corrective actions.
Contribute to continuous improvement initiatives by supporting process enhancements and sharing best practices related to supplier data review and approval.
Maintain thorough and detailed records of reviews, findings, and decisions within internal systems to support traceability and compliance.
Occasional travel to support training, technical discussions, joint reviews, and collaborative problem-solving sessions.
Works under general supervision
Work Authorization:
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Seattle, WA location.
Basic Qualifications (Required Skills/Experience):
Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
2+ years of supply chain, business operations, technical/aviation support role or engineering experience.
Preferred Qualifications (Desired Skills/Experience):
5+ years of related work experience or an equivalent combination of education and experience (supply chain, business operations, technical/aviation support role or engineering).
3+ years of experience as an engineer in a customer support role to an airline customer or supplier.
3+ years of experience supporting maintenance of aircraft or aircraft parts.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies
.
Union:
This is a union-represented position.
Pay and Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bar
gaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range:
Experienced (Level 3): $94,350 - $127,650
Senior (Level 4): $115,600 - $156,400
Additional Information:
All information provided will be checked and may be verified.
Applications for this position will be accepted until Jan. 26, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
$115.6k-156.4k yearly Auto-Apply 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Bremerton, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-94k yearly est. 22d ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Technical support engineer job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 18h ago
IT Support Specialist
Osborn Consulting 4.0
Technical support engineer job in Seattle, WA
The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technicalsupport to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).
About the Role
In this position, you'll work with a highly collaborative team to:
TechnicalSupport and Troubleshooting
Provide first-line technicalsupport to end-users for hardware, software, and diagnosing network issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
Assist in the installation, configuration, and maintenance of IT equipment and software applications.
User Assistance and Training
Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
Provide user training on IT systems, software applications, and best practices.
Develop and update user manuals and technical documentation.
Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT' meeting, and coordinating the shipment of equipment for remote employees.
Coordinate the return shipping of equipment for terminated employees.
Troubleshoot Polycom conferencing equipment for all offices.
System and Network Maintenance
Assist in the monitoring of computer systems and networks to ensure optimal performance.
Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.
Collaboration and Communication
Work closely with the Sr. IT Manager on various projects and initiatives.
Collaborate with other departments to understand and address their IT needs.
Communicate effectively with team members and end-users.
Provide a quick turnaround for all help desk requests.
Security and Compliance
Assist in implementing IT security policies and procedures.
Reporting any vulnerabilities or breaches.
Report any breach in compliance.
About You
We're looking for someone with:
1+ years of experience
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
Strong understanding of computer hardware, software, and network systems.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
A+ certification preferred
Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
Customer Service: Ability to provide excellent customer service and support to end-users.
Communication: Effective communication skills to explain technical concepts to non-technical users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Team Collaboration: Ability to work collaboratively with IT team members and other departments.
This is a predominately desk job with the option of sitting or standing.
Ability and willingness to travel to site visits and local branch offices for occasional meetings.
Flexible work schedule.
Location
This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.
About Osborn
Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities.
We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way!
What We Offer
We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.)
Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
A collaborative and fun environment with idea-sharing, learning, and curiosity.
Training and mentoring.
Opportunities for growth within the company.
The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location.
What We Value
Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration.
Our Diversity and Inclusion
Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
If you are an individual with a disability and need assistance completing the online application, please call ************. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent to ***********************. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Osborn participates in the Electronic Employment Eligibility Verification Program.
$55k-70k yearly 3d ago
IT Help Desk Technician - Corporate
Charlie's Produce 4.5
Technical support engineer job in Seattle, WA
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technicalsupport for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!
$25-30 hourly 20d ago
Technical Support Specialist II (Desktop Support)
Valley Medical Center 3.8
Technical support engineer job in Renton, WA
VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: TechnicalSupport Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop SupportTechnician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: *
Escalates technical trouble calls to technicalsupport staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop SupportTechnician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.
$43k-60k yearly est. 60d+ ago
Technical Support Engineer
Echostar 3.9
Technical support engineer job in Sedro-Woolley, WA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $25.25/Hour
$25.3 hourly 12d ago
IT Systems Administrator - Temporary Position
The Museum of Flight 4.3
Technical support engineer job in Seattle, WA
Do you like to be challenged with complex problems and love creating elegant solutions? The Museum of Flight is expanding our Information Technology team to support internal growth and new innovations in software, hardware, end-user experiences, and the next generation of digital access for Museums. If you want to make a big difference on a small team, are highly organized, can effectively communicate complex ideas, and have managed multiple projects, we want to hear from you. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.
**This is a 4-6 month temporary position**
Summary
The Systems Administrator supports the mission of The Museum of Flight by being responsible for the reliable day-to-day operation, maintenance, and security of the organization's IT infrastructure. They install, configure, and support servers, networks, and end-user devices across local and wide area environments. This role ensures the availability, performance, and integrity of email systems, data storage, applications, and connectivity to support continuous business operations.
Essential Duties & Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
1. Systems & Infrastructure Administration
Manage Windows Server environments, Active Directory, DNS, DHCP, GPOs, file systems, and user provisioning.
Maintain hybrid identity infrastructure (Microsoft Entra ID/Azure AD) and integrations with Microsoft 365, SharePoint, and Teams.
Monitor and optimize server performance, storage, backup solutions (Rubrik), and virtualization environments (Hyper-V/VMware).
Serve as the primary Tier 3 escalation point and provide Tier 2/3 escalation support to staff, swiftly resolving complex operational issues
2. Enterprise Applications
Configure roles, permissions, workflows, custom forms, and analytics dashboards.
Support integrations with Smartsheet, Salesforce, applicable CRM , Blackbaud Raiser's Edge donor/fundraising platform, and other nonprofit business systems.
Partner closely with the Finance & Operations to streamline data flows, ensure reporting accuracy, and automate administrative processes.
3. Networking & Connectivity
Configure and manage firewalls, Fortinet (Brocade Extreme Network), and switching architecture.
Monitor LAN/WAN infrastructure, troubleshoot latency, access control, and site-to-site connectivity.
Ensure uptime and resiliency across office, construction, retail, and remote field environments.
4.Projects & Documentation
Contribute to IT projects: hardware refreshes, cloud migrations, network upgrades, disaster recovery planning.
Develop technical documentation, SOPs, user training guides, and knowledge base articles.
Collaborate across departments to assess technological needs and recommend scalable solutions.
5. Dedicated Security and Digital IP Protection
Proactively enforce security policies (e.g., GPOs) across all servers and endpoint devices in alignment with organizational standards and regulatory compliance.
Manage access controls and conduct regular user access reviews across core business systems (e.g., Abila MIP / Microix, Raiser's Edge, SharePoint) to protect sensitive donor and financial data (Digital IP).
Manage security tools, interpret alerts, and actively participate in the Security Incident Response process, escalating critical findings to the IT Director.
Manage and monitor the data storage and backup infrastructure (Rubrik) to ensure the integrity and rapid recovery of core institutional assets and IP.
Qualifications
Education & Experience
Associate degree in a related field preferred, or commensurate experience of the subject
Minimum of four (4) years' work experience in IT systems administration.
Knowledge
Strong project management knowledge with a demonstrated ability to deliver on time and on budget.
Proficiency in -specific software (e.g., SmartSheet, Azure) desired.
Experience with Smartsheet, Raisers Edge, Salesforce software preferred.
Skills
Well organized, customer service driven and excellent interpersonal skills.
Computer proficiency in a Microsoft Windows environment.
Abilities
Ability to work collaboratively in a dynamic work environment
Ability to navigate ambiguity and adapt to evolving priorities.
License & Certification
None
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedule is set by the supervisor with flexibility for evening and variable hours based on Museum need.
Able and willing to work a flexible and/or extended work week which may include some evening and/or weekend work.
Onsite attendance is essential to perform the duties of this position.
Little to no travel is expected for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift up to 30 pounds with assistance.
This position works in an office environment with long sedentary periods and repetitive wrist and arm movement
The ability to focus, bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist, squat and crawl from frequent to occasional as required in an IT installation setting
Comfortable working in confined work space, overhead catwalks, ladders of varied heights and elevated platform lifts
Benefits
The Museum of Flight offers employees benefits which include accrued sick leave, paid working holidays, 403(b) retirement plan and a 25% discount at the Museum Store.
Compensation
The hourly rate for this temporary position is $31.88 - $38.26, depending on experience.
Should you receive an offer, please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization, years of relevant experience, specific skills, and evaluation of capability to execute in role successfully (among other critical factors).
Important Information
The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.
Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.
This organization participates in E-Verify.
#LI-EA1
#li-onsite
$31.9-38.3 hourly 9d ago
IT Network Engineer III
Crane Aerospace & Electronics
Technical support engineer job in Lynnwood, WA
**Crane Aerospace and Electronics** has an exciting opportunity for an **IT Network Engineer III** at our **Lynnwood, WA** location. ._ **About Crane:** **Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.
**Job Summary:**
The **IT Network Engineer III** is responsible for maintenance of all local and wide area network infrastructure technologies for Crane Aerospace and Electronics worldwide locations. Maintaining network administration tools with a particular focus on network access control systems. Maintaining relationships with third party vendors as well as the CraneCo Global GIS team. This role will require travel as needed to branch locations to perform maintenance and rollout activities.
**Essential Functions:**
+ Administration of networking hardware such as switches, routers, wireless access points, firewalls, and security appliances.
+ Administration of network access control systems.
+ Maintenance of all network management platforms such as firewall management systems, network configuration management tools, and vulnerability management systems.
+ Act as an escalation point for LAN, WAN and NAC issues as needed from the CraneAE Service Desk team.
+ Provide data and reporting of KPI's to IT management for monthly reporting.
+ Maintain a relationship with key third-party vendors such as hardware/software vendors, and VARs to provide support to the infrastructure as needed.
+ Provide subject matter expertise for all networking technologies with participation in decision-making processes for the acquisition of new technologies into the environment.
+ Work closely with other IT functional groups to ensure cohesive support and strategies across the IT organization.
+ Any other task assigned by your supervisor or management
**Minimum Qualifications** **:**
+ _Experience_ : Minimum 7 years in an IT role & minimum 4 years in a Network Engineering role. Demonstrated ability to run mid to large scale network implementations. Demonstrated ability to implement network access control technologies both on the edge and internally.
+ _Knowledge:_ Juniper, Palo Alto, Fortinet, Global Protect, SDWAN
+ _Skills_ : Strong communication and interpersonal skills both oral and written; Leadership; Supervision; Organization and prioritization
+ _Ability_ : Technical administration of complex solutions; Travel as needed
+ _Education/Certification_ : BS degree or equivalent experience is required
+ **Eligibility Requirement:** _This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR)._
**Top Benefits:**
As a team member at Crane Aerospace and Electronics, you'll enjoy:
+ **Benefits:** Health care, dental, vision, life and disability insurance starting the first day of the month
+ **Time Off:** 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
+ **401k Retirement Plan:** 401k plan with company match
+ **Education Reimbursement:** eligible after 90 days of employment.
**Working Conditions** **:**
+ Standard office environment
+ Work requires substantial visual concentration on detail
+ Working conditions are normal for a manufacturing environment
+ Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
+ May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
+ Standing: 10% *percentage is approximate and may vary depending on work task
+ Sitting: 90% *percentage is approximate and may vary depending on work task
+ Lifting (in pounds): up to 10 pounds
+ Pushing (in pounds): up to 10 pounds
+ Mental/Visual: use of computer, calculator, filing cabinets
+ Workspace (line, cube, etc):cubicle/desk
You can see a list of our benefits at *************************************** or visit our website at *************** for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
\#LI-JJ1 #CAE
**Salary Range: 119,400 - 142,000 USD Annual** . Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
_This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job._
_Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status._
At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.
The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
$84k-119k yearly est. 41d ago
IT Endpoint and Inventory Administrator
University of Washington 4.4
Technical support engineer job in Seattle, WA
The Department of Medicine has any outstanding opportunities for an IT Endpoint and Inventory Administrator to join our central IT team!
Under the supervision of the IT Support Manager, the IT Endpoint and Inventory Administrator will be the subject matter expert responsible for IT end-device configuration, life-cycle management, and the overall user experience on these systems. This position will be required to configure and maintain various localized systems required to achieve these tasks.
Additional responsibilities will include workstation and application support for all Microsoft supported versions of Windows (11+), as well as Apple supported versions of mac OS (14+), in an Active Directory environment. Support duties will include network connectivity troubleshooting, printer installation and configuration, software installation and troubleshooting, AD account management, Exchange mailbox and user support, software support (all Microsoft supported versions of Office, Acrobat, Citrix, etc.), VPN remote access user configuration and support, and special projects as assigned.
This position reports to the IT Support Manager for all helpdesk related tasks.
The Department of Medicine is the largest department in the School of Medicine with over 3900 staff, faculty, trainees and students and an annual budget of approximately $600,000,000 consisting of patient care revenue, sponsored research funds, endowments and gifts, state funds and affiliated hospital funding associated with the academic programs within the department. The department is made up of eleven subspecialties divisions: Allergy and Infectious Diseases; Cardiology; Gastroenterology; General Internal Medicine; Gerontology & Geriatric Medicine; Hematology-Oncology; Medical Genetics; Metabolism, Endocrinology and Nutrition; Nephrology; Pulmonary, Critical Care and Sleep Medicine; and Rheumatology. These divisions occupy space at multiple sites including University of Washington Medical Center (UWMC), Harborview Medical Center (HMC), Veterans Administration Puget Sound Health Care System (VAPSHCS), Bloodworks NW, Fred Hutch, and other locations in the Seattle area.
The IT Endpoint and Inventory Administrator is a primary resource for supporting a complex organization of educational, research and clinical programs throughout the entire Department/School. The IT Endpoint and Inventory Administrator implements and continually improves the services of the divisions that have become an integral part of the School's success. The IT Endpoint and Inventory Administrator will be responsible for providing best practice support for end users, while helping to assure that the services provided are compliant with all UW Medicine Policies. The network establishes connectivity throughout a widely dispersed group of departments, and forms a solid foundation for an environment where information and data can be centralized and shared between faculty and staff in a timely and efficient manner.
The Department of Medicine is consistently recognized as one of the best departments in the nation by many measures. It is the leader in primary care and subspecialty medicine education, a preeminent provider of health care in the Pacific Northwest and one of the nation's most prominent centers of basic and clinical research in Medicine. Technology is the key to the day-to-day operations and efficiency of the Department.
The IT Endpoint and Inventory Administrator will work with DOM and other SOM department management to provide support and services for more than 4000 workforce members, supporting computing resources, handle client computing issues when they arise, help guide the professional activities of the Help Desk students, advise users in best practices for data stewardship, and serve as an escalation point and subject matter expert for SharePoint within the DOM IT helpdesk team.
DUTIES & RESPONSIBILITIES
Endpoint Management (45%)
The IT Endpoint and Inventory Administrator is independently responsible for the complex management and tracking of the Department of Medicine's computing devices. These responsibilities include:
Lead the design, development, implementation, and maintenance of a robust IT inventory system to track equipment lifecycle and reporting.
Utilize various systems to create robust reports on the current state of end-device systems. Specific applications include SCCM, JAMF, SharePoint Services, SQL Server, Active Directory, etc.
Document and track IT end-user devices from the moment of purchase through disposal ensuring compliance with UW and Department of Medicine policies and procedures
Continually research and analyze emerging technologies and use this knowledge during the planning of next-generation inventory and end-device management systems. Use expert knowledge during the advisory process of purchasing new systems and technologies.
Work with outside vendors to evaluate new hardware and software options, make recommendations to management on the purchase of hardware and software solutions to continuously improve IT operations and end user experience.
Work with vendors to maintain a comprehensive list of available computing hardware/software for procurement by the Department of Medicine and other supported UW units.
Receive and track computing related shipments. Process packing slips and other documents as required by UW and Department of Medicine Policy
Develop comprehensive documentation for inventory system infrastructure and processes.
Consult with IT Security Administrator on SCCM security patches, system state security, Operating System upgrades.
Generate computing equipment refresh reports and provide recommendations to clients based on equipment age and annual refresh.
Use endpoint management tools to monitor operating systems for errors, diagnose operating system issues, including device drivers, network configurations, and communication software.
Install, maintain, and update Windows and MacOS operating systems using manual methods and endpoint automation
Upgrade operating systems to most current supported versions using manual methods and endpoint automation
Direct User Support and Training / Policies and Procedures Management (35%)
The Endpoint and Inventory Administrator is responsible for directing and supporting the faculty and staff in their use of the computer system at UWMC, HMC, VA, SLU and other facilities supported by the Department of Medicine IT Services and remote environments. The IS Help Desk task responsibilities include:
Regular collaboration with the IT Support Manager on various end-user and IT support subjects.
Consult with staff and faculty to analyze their computational needs and provide recommendations for the purchase of hardware and software.
Network/Desktop applications installation, configuration, and management.
Oversight, mentoring, training and task assignments of the student support staff.
Mentor and train end users on Microsoft office applications, printers, and workstation network connectivity.
Support of Audio/Visual meeting events for the Department of Medicine.
Support subject matter experts and outside consultants with the implementation and use of web and network-based applications related to the Department's academic, research and clinical activities.
Implementation and enforcement of Departmental Policies and Procedures.
Collaborate with the network administrators and consultants on design issues related to web and network-based applications, such as multi-user databases, etc.
Configure and operate department equipment for multimedia applications.
Work with the network administrators on issues regarding network and troubleshooting related to end user connectivity issues.
Collaborate with the IT Support Manager concerning IT training needs
Support user access from remote sites using remote access tools such as a SSLVPN client and Remote Desktop Connection.
Systems Administration (15%)
The IT Endpoint and Inventory Administrator is responsible for implementing and maintaining an information systems strategy that supports the Department of Medicine goals and objectives. Systems administration responsibilities include:
Review, implement, and maintain security standards for client workstations, peripherals, and servers.
Conduct and verify successful hardware and software inventory.
Support the IT Support Manager regarding the maintenance and accuracy of Active Directory user and equipment information.
Exchange security and permissions administration for end users.
Collaborate in the development, maintenance and distribution of automated Server and Workstation update patches.
General equipment Inventory Control administration and reporting.
Other Duties and Project Work (5%)
Perform other duties and ad hoc projects as assigned.
Self-paced learning for all new technologies that the Department of Medicine IT Services department decides to support.
MINIMUM QUALIFICATIONS
Bachelor's Degree in Computer Science, Information Technology or related field AND a minimum of 3 years' experience performing progressively more complex and responsible tasks including support of computer systems, end users, and Active Directory or equivalent on the job experience.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Additional Qualifications:
Familiarity with Microsoft Configuration Manager (formerly SCCM), especially functions related to image deployment, task sequences, equipment and software inventory, custom reports and queries.
Familiarity with multiple MDM systems such as JAMF
Demonstrated excellent written/oral communication skills, user liaison skills and personal interaction abilities.
Demonstrated excellent customer service skills
Demonstrated ability to work independently with minimal supervision.
Demonstrated ability to exercise good independent judgment in the application of computing policies.
Management and administrative skills to include experience with vendors, providing hardware/software consultation and recommendations, and inventory control.
Demonstrated experience working with Two Factor Authentication tools, including Duo and PKI smart cards.
Knowledge of and hands on experience implementing and supporting whole disk encryption technologies for Windows and mac OS (BitLocker and FileVault), including methods of key escrow.
Demonstrated a strong knowledge of Microsoft desktop and server OS & familiarity with Microsoft Office applications.
Demonstrated a strong knowledge of Apple mac OS & familiarity with mac OS versions of Microsoft Office applications.
Demonstrated knowledge network administration and troubleshooting.
Demonstrated knowledge of networked desktop computing in a Windows environment.
Experience in a complex computing environment.
Demonstrated ability to develop creative solutions for academic, instructional, business and research needs while working within the constraints of the current IT Budget.
Experience with Microsoft Active Directory services
Experience in policy and procedure implementation and enforcement using Active Directory Group Policy.
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.
DESIRED QUALIFICATIONS
A minimum of 5 years' experience working within higher-ed IT environments and working with IT security policies for medical institutions.
Familiar with the principles of Information Security and system logging.
Knowledge of SharePoint Administration and the SharePoint environment.
Experience with software installation, configuration and maintenance in a multi-server, distributed computing environment.
Experience supporting users within a Federal Information Security Management Act compliant IT environment.
Experience with installing and troubleshooting hardware for servers and workstations.
Experience installing and troubleshooting Windows and Macintosh workstations.
Experience providing system's documentation and implementing system policies and procedures
WORKING CONDITIONS
Available and willing to work off-hours and weekends as needed.
Available and willing to work late nights to support maintenance window events as needed.
Able and willing to be on-call 24x7 as needed.
#UWDeptMedicineJobs
Compensation, Benefits and Position Details
Pay Range Minimum:
$75,696.00 annual
Pay Range Maximum:
$102,000.00 annual
Other Compensation:
-
Benefits:
For information about benefits for this position, visit ******************************************************
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at ************ or **********.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
$75.7k-102k yearly 3d ago
Frontier AI Deployment Engineer for Government
Openai 4.2
Technical support engineer job in Seattle, WA
A tech-focused organization is looking for a Forward Deployed Engineer to lead complex AI deployments with government clients. You will be responsible for managing technical delivery, embedding within client teams, and utilizing advanced AI technologies to solve critical challenges. Ideal candidates will have 5+ years of experience in engineering, a TS/SCI clearance, and a strong ability to communicate effectively while navigating fast-paced environments. This position allows for hybrid work with significant travel requirements.
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$90k-128k yearly est. 3d ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Technical support engineer job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.
Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Bellingham, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-94k yearly est. 13d ago
IT Help Desk Technician - Corporate
Charlie's Produce 4.5
Technical support engineer job in Seattle, WA
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technicalsupport for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!
How much does a technical support engineer earn in Marysville, WA?
The average technical support engineer in Marysville, WA earns between $66,000 and $139,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Marysville, WA