Technical support engineer jobs in National City, CA - 517 jobs

This is a unique opportunity to join a market-leading company in the telehealth industry. We support healthcare providers around the country through our teleradiology services. Using our novel cloud enabled medical image management and interpretation services, we help to advance patient care by facilitating rapid diagnosis from our large network of radiologists and clinical support professionals who all work from their homes. POSITION OVERVIEW We are seeking a Network Engineer to help maintain, secure, and improve the network infrastructure supporting our nationwide teleradiology operations. This role is hands-on and execution-focused, working across on-prem, cloud-connected, and remote access environments. The Network Engineer will collaborate closely with DevOps, security, and IT teams, with senior engineering guidance available for architecture and complex design decisions. The ideal candidate is reliable, security-minded, and comfortable operating in a regulated healthcare environment where uptime and data protection are critical. PRIMARY RESPONSIBILITIES • Maintain and support the company's network infrastructure, including firewalls, VPNs, routing, switching, and network segmentation. • Monitor network performance, availability, and security events; troubleshoot and resolve issues efficiently to minimize downtime. • Support hybrid environments spanning on-prem infrastructure, Azure/AWS services, and remote users. • Implement network security best practices in collaboration with DevOps and cybersecurity teams. • Assist with network-related aspects of compliance efforts (HIPAA, SOC 2, ISO/MDSAP-aligned controls), including documentation and audits. • Participate in planning and executing network changes, upgrades, and maintenance activities. • Maintain accurate documentation of network configurations, diagrams, and procedures. • Participate in client-facing technical calls as needed to help troubleshoot and resolve connectivity issues between client environments and company infrastructure. • Work with vendors and service providers to resolve connectivity issues and support infrastructure improvements. • Other projects and duties as assigned. JOB REQUIREMENTS AND SKILLS • Strong working knowledge of core networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching. • Hands-on experience configuring and supporting firewalls and VPNs (site-to-site and remote access). • Solid understanding of network security principles and best practices in a regulated or security-conscious environment. • Ability to troubleshoot network issues methodically and communicate findings clearly to technical and non-technical stakeholders. • Comfortable working collaboratively with DevOps, security, and IT teams while taking ownership of assigned network responsibilities. EDUCATION AND EXPERIENCE • 5+ years' experience in a networking role. • Professional experience supporting and maintaining production network environments in a business or enterprise setting. • Experience working with network infrastructure in a hybrid environment (on-prem and cloud-connected); Azure/AWS exposure is a plus. • Relevant education, certifications, or equivalent practical experience in networking, systems, or information technology. WORK LOCATION AND CONDITIONS • Corporate office in San Diego. Optional Hybrid Model, 3 days in the office and 2 days remote, with manager approval. • Job Type: Full-time; Non-Exempt. • Minimal travel requirements. REQUIRED TRAININGS • Internal Regulatory and Quality System training required for IT. PAY RANGE Hourly Pay Range: $43.00 - $57.00 The stated pay scale has been implemented to reward employees fairly and competitively, as well as to support recognition of employees' career progress, ranging from entry level to experts in their field, and talent mobility. It reflects the range that StatRad reasonably expects to pay for this position at various levels of experience. The actual starting pay rate for this position will be dependent on a variety of factors, including an applicant's relevant experience, unique skills and abilities, education, market demand, and employer business practices, and will be discussed at the offer stage with the selected candidate.

Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners. Position Summary Speech Language Pathology Technology Support Specialist (Technology Support Specialist I) This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Amount: $4,595 per month CSU Classification Salary Range: $4,595 - 6,694 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at *********************************************** Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Advertised: Nov 20 2025 Pacific Standard Time Applications close:

Full-time Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. * Be the primary point of contact and escalation for Executive and C-suite users. * Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. * Expedite issue resolution for executives by coordinating across IT teams. * Strong teamwork skills to collaborate effectively with other team members. * Work with key stakeholders across different business segments to understand their needs and provide technical solutions. * Troubleshoot moderate to complex hardware, software, network, and operating system issues. * Lead projects to improve IT operations and systems. * Collaborate with various groups to understand their technology needs and challenges. * Take ownership of issues to ensure timely resolution according to SLA. * Analyze, diagnose, and resolve moderately complex end-user problems. * Provide remote support for systems and applications. * Expedite issue resolution by coordinating with team members and management. * Accurately document details of issues, troubleshooting, and resolutions. * Maintain knowledge base articles to assist other technicians. * Identify appropriate assignment groups and transfer tickets accordingly. * Provide on-call support during non-business hours when needed. * Other duties as assigned YOU HAVE: * Ideally 5+ years of experience in enterprise IT support * Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs * Ideally 5+ years supporting Windows and iOS environments in large enterprises * Expertise supporting Microsoft Teams, conference rooms, and boardroom * Logitech Tap and Crestron device experience a plus * Expert knowledge of Windows 10/11, Office 365, iOS, device management. * Experience with SCCM, Azure AD, Active Directory, O365 * Experience with disk imaging including PXE booting devices using SCCM. * Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. * Experience supporting the deployment and changes of networking infrastructure. * Maintain accurate inventory of IT assets. * Strong leadership and project management skills. * Ability to manage executive relationships with poise and professionalism. * Strong problem solving and advanced troubleshooting skills. * Excellent written and verbal communication abilities. * Detail-oriented with strong documentation skills. * Ability to meet physical demands of role. * Desire to continuously expand your technical knowledge. * Experience working with ticket management systems (FreshService experience a plus). . WE HAVE: * A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day * nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. * Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** * Commitment to strengthen communities where our employees live and work * We encourage and support the philanthropic activities of our employees worldwide * Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money * Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: * Innovative & adaptable * Dedicated to absolute integrity * Focused on the customer first * Respectful and team oriented * Optimistic and energizing * Accountable for performance * Benefits to support the lives of our employees Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $26.10 - $48.50 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: * Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. * A 401(k) retirement plan and an employee stock purchase plan - both include a company match. * Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-OR1 #LI-Onsite #INDOTH

Job Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base. JOB DESCRIPTION Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic. SKILLS / REQUIREMENTS Because we only hire the best candidates, you must have the following skills and education to be considered: Able to build and maintain supportive relationships within the organization Highly accurate, organized and detail-oriented Excellent customer service skills Exceptional oral and written communications skills Excellent technical writing and documentation skills Above-average analytical and deductive reasoning skills Ability to learn new technologies quickly and easily Work efficiently and reliably in unsupervised and varying environments Maintain calm and professional composure in stressful environments Demonstrated track record of offering excellent customer service over the phone Possess significant working knowledge of all of Microsoft's operating systems Willing to travel to on-site locations to support clients desktop needs Have a strong working knowledge of all of the components in Microsoft's Office suite Able to quickly and efficiently diagnose and resolve problems with both PC and MAC Able to diagnose and resolve networking problems using industry standard tools and procedures Active Directory Management Azure / Active Directory Hybrid Intune Windows 10 Management Intune MDM Management iPads / iPhones / Android Microsoft SCCM or MDT Group Policy Management PowerShell for Office 365 and Azure Prefer Scripting Skills including PowerShell and batch files Windows 11 Install / configure / diagnostics Windows 11 image creation and deployment Prefer one or more current Microsoft certifications Must have a High School diploma or equivalent Must have a valid CA Drivers License Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience 5+ years of highly relevant, extensive, hands-on experience Please submit your electronic resume and a personalized cover letter to ************************************ Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job DescriptionDescription: A Field Support Engineer II is responsible for providing onsite support as necessary for our managed clients. The Field Support Engineer II is the primary onsite escalation resource for the centrex IT Service Desk but may also perform onsites for other departments as well based on necessity. The Field Support Engineer II is a client facing position and requires a customer focused individual with the ability to provide excellent face to face customer service. Efficient resolution of assigned tickets while providing a best-in-class user experience is the primary objective of the Field Support Engineer II. When a Field Support Engineer II does not have scheduled onsites they will be focused on providing remote support resolving incident tickets ensuring service delivery aligns with company standards. A successful Field Support Engineer II will maintain a polite, friendly, and helpful demeanor at all times and operates with a sense of urgency. ROLES AND RESPONSIBILITES (Include the following but are not limited to) • Provides technical assistance and a best-in-class experience remotely and onsite • Provides phone support and call routing as necessary • Serves as a field escalation resource for the centrex IT Service Desk and other departments per direction of Service Desk Manager • Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, servers, hypervisors, wireless access points, wireless access controllers, firewalls, routers, switches, peripherals, cables, etc.) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving incident tickets including but not limited to active directory/group policy, remote connectivity, O365, printing, slowness challenges, etc. • Diagnoses and troubleshoots network related challenges ranging from Wi-Fi challenges to network outages • Serves as an escalation resource and assists with warm hand-offs as needed and per direction of Service Desk Manager • Coordinates appointments and onsites per direction of Service Desk Manager • May at times assist the provisioning team with provisioning computers both at centrex IT headquarters and onsite at various client locations. • May at times serve as an onboarding resource by preparing new client's networks for Service Desk support by completing standardized onboarding tasks. • Documents time and interactions with end users using centrex IT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with clients, and updating and closing tickets adhering to defined Service Level Goals (SLG's) • Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner o Identifies Net New Revenue • Executes recommended fixes, updates, or change controls where appropriate o Follows best practices as defined by vendor, manufacturer, or centrex IT defined processes • Process and Work Instruction creation, approval, testing, and adherence o Turning “tribal knowledge” into a repeatable audit ready process for consistent execution of IT operations with an emphasis on service desk core processes • Works directly with vendors to resolve issues and manage 3rd party applications • Identifies and declares breakdowns within systems and processes o Communicate openly and authentically with internal team and clients to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience • Ensures safety and security of client and their data in accordance with required policies and procedures • Responsible for reporting on defined KPI's, metrics and goals • Develops and maintains excellent team member and client relationships • Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's (Service Level Goals). • Communicates with client as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and following up as necessary • Respond promptly and professionally with clients and fellow team members, keeping commitments or resetting expectations when necessary • Responsible for tracking of provided onsite gear and reporting when parts are used and or needed • Responsible for maintaining company provided Fleet vehicle (e.g., reporting maintenance issues immediately to manager and taking for service) • Required to be in the On-Call Rotation in support of 24/7 client emergencies • Performs other duties as assigned Requirements: • Proficient in information technology regarding both hardware and software • Extensive knowledge of Microsoft server and desktop operating systems, specifically Server 2012, 2016 and 2019 and Windows 8, 10 and 11 as well as Microsoft 365, Exchange Online, OneDrive, Azure AD etc. • Comprehensive understanding of the OSI model. Able to differentiate between technical problems at the physical, network, and application layers • Proficiency with Cisco Networking Standards (Hardware & Software), including Cisco Firewalls, Cisco Switching/Routing, Cisco Wireless, and other related technology • Proficiency with network protocols; TCP/IP, SMTP, SNMP, DNS, DHCP, etc. • Ability to interpret the information collected by network tools (e.g., Nslookup, Ping, and Traceroute) • Ability to configure and troubleshoot various network platforms including firewalls, routers and switches • Proficient in LAN and Wireless LAN troubleshooting • Understanding of VPN LAN to LAN Tunnels, remote access VPN, and other encrypted VPN tunnels • Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions • Understanding of file security management, shared drives, network drives, and their security permissions • Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs, and troubleshooting • Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values • Team Builder - Balances team and individual responsibilities; works well in team environment • Analytical Skills - Ability to use thinking and reasoning to solve a problem • Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations • Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client • Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace • Must be flexible, honest, and dependable STANDARDS FOR SUCCESS • Accounts for 100% of time worked by documenting in centrex IT ITSM system • Maintains 98% client satisfaction rating • Follows up daily with clients on each ticket they are assigned to • Enters notes and time in centrex IT ITSM live if possible but no later than EOD • Responds to all assigned tickets within SLG standards • Is on time and ready to work at the beginning of shift • Always maintains a professional appearance • Is reliable and dependable • Embodies centrex IT's core values of “Do IT with C.L.A.S.S.” (Care, Leadership, Accountability, Service, and Speed) EDUCATION AND EXPERIENCE • BS Degree (Computer Science, Information Systems, or like field preferred), but Associate Degree and/or equivalent work experience would be considered • IT industry certifications specifically Microsoft, Cisco and CompTIA Network+ preferred • 4+ years of industry experience in technical support • 3 to 5 years of Microsoft systems and network experience • 3+ years of IT field experience preferred • Previous experience working with or for an MSP • Previous experience with ITSM ticketing system(s) • Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android • ITIL Foundation (Preferred)

Job DescriptionPosition Title: Network Support Technician Clearance Required: Active Top SecretOverview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments-including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities Network Support & Troubleshooting Configure and troubleshoot network switches (Cisco or similar). Diagnose communication issues between endpoint devices and switches. Update IOS/firmware on switches, routers, and wireless access points. Support installation, removal, and reinstallation of network equipment during submarine or barge moves. Map network drives, assign IP addresses, configure printers, and support network connectivity for users. Desktop / Help Desk Responsibilities Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues. Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar). Enable/disable user accounts following established procedures. Support end users in a secure military environment with professionalism and clear communication. Secure Communications Equipment (COMSEC) Support Handle TACLANE devices, including key uploads (EKMS) and battery changes. Follow all Navy COMSEC handling policies-errors can result in personal consequences. Maintain strict policy discipline when managing encryption equipment. Physical Network Infrastructure Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations. Assist with copper and fiber optic cable runs (pulling, terminating, routing). Transport equipment, tools, and materials between PNS-DET sites. Support site surveys in accordance with BICSI and Unified Facilities Criteria standards. Operational Environment Work Perform technical tasks aboard submarines and in confined spaces. Carry equipment down ladders and maneuver gear in tight quarters. Work in close proximity with Navy personnel and contractor teammates. Coordination & Communication Serve as a liaison with Code 109.11 and PNS-DET technical teams. Participate in planning for building moves, cabling changes, or infrastructure modifications. Communicate clearly with both technical and non-technical personnel. Qualifications Required Active Top Secret clearance. Hands-on experience configuring switches and troubleshooting network connectivity. 1-3 years of Help Desk/Desktop Support experience. Experience using ticketing systems in an IT operations environment. Ability to work in tight or confined spaces (submarines). Ability to transport and install network equipment. Strong communication skills and adaptability to military work environments. Preferred Familiarity with TACLANE/EKMS devices or other COMSEC equipment. Navy, DoD, shipyard, or submarine environment experience. Experience conducting site surveys using BICSI standards. Fiber/copper cabling installation experience. Understanding of basic network security principles. CompTIA Security+, Network+, or CCENT/CCNA certifications. Powered by JazzHR 7VaiCSbROZ

Who is DRT? DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and the financial services industries. The three letters of our name, DRT, stand for Driving Resolutions Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing IT challenges - together. We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality. Job Description US Citizenship Required! Must have active Secret Clearance DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries. The three letters of our name, DRT, stand for Driving Resolutions Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing IT challenges - together. We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality. Position Summary The Systems Engineer/Technician will be responsible for providing troubleshooting, repair, and maintenance of Communications Data Link (CDL) systems within a shipboard and shore lab facility environment. Responsibilities Perform on-site technical assists, Casualty Reporting (CASREP) support, and System Operational Verification Tests (SOVT) for multiple Communications Data Link systems Participate in integrated product teams and engineering/design reviews Assist design team to perform, prepare, review, analyze, and modify system designs, technical documents and data packages for Communications Data Link (CDL) systems to ensure customer requirements are satisfied. Ability to operate effectively in a team environment as well as independently and provide direct interface with customers Troubleshoot, repair, and maintain CDL systems to include CDLMS, C2PS, CDLS, NTCDL, VIG and JTIDS Facilitate training courses on previously mentioned CDL systems Construct, test and integrate equipment racks for CDL systems Responsible for facilitating training courses for CDL systems and reviewing/updating training curriculums Assist with engineering analysis, designing solutions to system obsolete hardware and providing all appropriate documentation and drawings associated with delivery for production Qualifications Must have experience with test, analysis, and troubleshooting of complex communications hardware problems for development and/or modification to C4I system hardware components Experience in design, installation, integration, and testing of complex communications systems Familiarity with CDLMS, C2P, CDLS, LOS and satellite communications, power supplies, and encryption devices desired Experience with commercial and militarized documentation and configuration management. 4+ years in a C5I or C4I-SR military or DoD environment performing system validation and repair Experience with Communications Data Links and military networks a plus Ability to operate effectively in a team environment as well as independently and provide direct interface with customers Qualifications and Education Requirements: Must be a US Citizen Must have active Secret Clearance AA or BS degree or equivalent experience; at least 6 years of experience working with complex communications systems and equipment OR equivalent relevant experience COMPTIA Security+ certification desired Certified at DoDINST 8570.01M IAT Level I ideal Proficient in Microsoft Word and Excel Must be able to travel 20%. DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Presently, due to the COVID-19 pandemic, DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. During normal circumstances, the requirement of this position is to be onsite, however, DRT has not yet determined when employees will be required to return to their workspaces. Please be aware that at the time a date is determined, the requirement of this position will be to report to the worksite. Additional Information More About DRT DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

SDSU Imperial Valley Sciences and Engineering Laboratories are in Brawley, CA, providing access to laboratory classrooms and research facilities. At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information regarding the SDSU Imperial Valley Campus, click here. Education and Experience Equivalent to four years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to specialty area to which assigned. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the area to which assigned may be substituted for one year of the required experience. or Equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the specialty area to which assigned may be substituted for two years of the required experience. Key Qualifications * Experience with management, maintenance, and operational support of various scientific instrumentations. * Experience assigned to a laboratory or other instructional area, responsible for use of the facilities and providing all the support services for the classes or individuals using the area. Issues, stores, orders and inventories materials, supplies and equipment and are expected to use knowledge of the discipline to evaluate suitability, or substitutions in emergencies. * Experience operating and providing faculty and students with assistance in interpreting results from scientific equipment. * Experience maintaining extensive bacteriologic collections; builds or constructs models as teaching aids. * Experience with schedules and plans center or equipment utilization; collection of common and rare specimens to match course needs. * MS or PhD in Chemistry, Engineering, Biochemistry, or related discipline with a knowledge of principles of providing support services; knowledge of the common principles, methods, and techniques related to the disciplines; knowledge of materials, supplies and equipment and their uses related to the disciplines is preferred. * Three years of experience of using major instruments, providing instructional support services, producing materials or supplies, or repairing equipment in a discipline related to the areas to which they are assigned, i.e., chemistry, engineering, or biochemistry is preferred. * Knowledge of discipline particularly in recognizing the commonality between services required for various courses and for developing systems for maximizing facilities and equipment. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines. * Initial step placement is not expected to exceed Step 6 ($5,569) for highly qualified candidates. * CSU Classification Salary Range: $5,044 - $7,348 per month (Step 1 - Step 20). * Future increases, including step advancements, are subject to contract negotiations. Full Benefits Package Includes: * Generous Time Off: 15 paid holidays, vacation, and sick leave. * Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. * Health Coverage: Medical, dental, and vision options at low or no cost. * Education Support: CSU tuition fee waiver for employees and eligible dependents. * Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. * Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview. SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Apply by October 26, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at ***************. Advertised: Oct 10 2025 Pacific Daylight Time Applications close:

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies * System performance and availability monitoring * Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies * Systems administration concepts * Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities * National and international cybersecurity laws, regulations, and ethics * Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification * Service desk best practices * Customer service and communication skills * Technical training development and delivery * Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: * IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Full-time Description A Field Support Engineer II is responsible for providing onsite support as necessary for our managed clients. The Field Support Engineer II is the primary onsite escalation resource for the centrex IT Service Desk but may also perform onsites for other departments as well based on necessity. The Field Support Engineer II is a client facing position and requires a customer focused individual with the ability to provide excellent face to face customer service. Efficient resolution of assigned tickets while providing a best-in-class user experience is the primary objective of the Field Support Engineer II. When a Field Support Engineer II does not have scheduled onsites they will be focused on providing remote support resolving incident tickets ensuring service delivery aligns with company standards. A successful Field Support Engineer II will maintain a polite, friendly, and helpful demeanor at all times and operates with a sense of urgency. ROLES AND RESPONSIBILITES (Include the following but are not limited to) • Provides technical assistance and a best-in-class experience remotely and onsite • Provides phone support and call routing as necessary • Serves as a field escalation resource for the centrex IT Service Desk and other departments per direction of Service Desk Manager • Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, servers, hypervisors, wireless access points, wireless access controllers, firewalls, routers, switches, peripherals, cables, etc.) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving incident tickets including but not limited to active directory/group policy, remote connectivity, O365, printing, slowness challenges, etc. • Diagnoses and troubleshoots network related challenges ranging from Wi-Fi challenges to network outages • Serves as an escalation resource and assists with warm hand-offs as needed and per direction of Service Desk Manager • Coordinates appointments and onsites per direction of Service Desk Manager • May at times assist the provisioning team with provisioning computers both at centrex IT headquarters and onsite at various client locations. • May at times serve as an onboarding resource by preparing new client's networks for Service Desk support by completing standardized onboarding tasks. • Documents time and interactions with end users using centrex IT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with clients, and updating and closing tickets adhering to defined Service Level Goals (SLG's) • Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner o Identifies Net New Revenue • Executes recommended fixes, updates, or change controls where appropriate o Follows best practices as defined by vendor, manufacturer, or centrex IT defined processes • Process and Work Instruction creation, approval, testing, and adherence o Turning “tribal knowledge” into a repeatable audit ready process for consistent execution of IT operations with an emphasis on service desk core processes • Works directly with vendors to resolve issues and manage 3rd party applications • Identifies and declares breakdowns within systems and processes o Communicate openly and authentically with internal team and clients to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience • Ensures safety and security of client and their data in accordance with required policies and procedures • Responsible for reporting on defined KPI's, metrics and goals • Develops and maintains excellent team member and client relationships • Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's (Service Level Goals). • Communicates with client as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and following up as necessary • Respond promptly and professionally with clients and fellow team members, keeping commitments or resetting expectations when necessary • Responsible for tracking of provided onsite gear and reporting when parts are used and or needed • Responsible for maintaining company provided Fleet vehicle (e.g., reporting maintenance issues immediately to manager and taking for service) • Required to be in the On-Call Rotation in support of 24/7 client emergencies • Performs other duties as assigned Requirements • Proficient in information technology regarding both hardware and software • Extensive knowledge of Microsoft server and desktop operating systems, specifically Server 2012, 2016 and 2019 and Windows 8, 10 and 11 as well as Microsoft 365, Exchange Online, OneDrive, Azure AD etc. • Comprehensive understanding of the OSI model. Able to differentiate between technical problems at the physical, network, and application layers • Proficiency with Cisco Networking Standards (Hardware & Software), including Cisco Firewalls, Cisco Switching/Routing, Cisco Wireless, and other related technology • Proficiency with network protocols; TCP/IP, SMTP, SNMP, DNS, DHCP, etc. • Ability to interpret the information collected by network tools (e.g., Nslookup, Ping, and Traceroute) • Ability to configure and troubleshoot various network platforms including firewalls, routers and switches • Proficient in LAN and Wireless LAN troubleshooting • Understanding of VPN LAN to LAN Tunnels, remote access VPN, and other encrypted VPN tunnels • Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions • Understanding of file security management, shared drives, network drives, and their security permissions • Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs, and troubleshooting • Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values • Team Builder - Balances team and individual responsibilities; works well in team environment • Analytical Skills - Ability to use thinking and reasoning to solve a problem • Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations • Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client • Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace • Must be flexible, honest, and dependable STANDARDS FOR SUCCESS • Accounts for 100% of time worked by documenting in centrex IT ITSM system • Maintains 98% client satisfaction rating • Follows up daily with clients on each ticket they are assigned to • Enters notes and time in centrex IT ITSM live if possible but no later than EOD • Responds to all assigned tickets within SLG standards • Is on time and ready to work at the beginning of shift • Always maintains a professional appearance • Is reliable and dependable • Embodies centrex IT's core values of “Do IT with C.L.A.S.S.” (Care, Leadership, Accountability, Service, and Speed) EDUCATION AND EXPERIENCE • BS Degree (Computer Science, Information Systems, or like field preferred), but Associate Degree and/or equivalent work experience would be considered • IT industry certifications specifically Microsoft, Cisco and CompTIA Network+ preferred • 4+ years of industry experience in technical support • 3 to 5 years of Microsoft systems and network experience • 3+ years of IT field experience preferred • Previous experience working with or for an MSP • Previous experience with ITSM ticketing system(s) • Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android • ITIL Foundation (Preferred) Salary Description 68000-78000

Network Support Technician Clearance Required: Active Top SecretOverview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments-including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities Network Support & Troubleshooting Configure and troubleshoot network switches (Cisco or similar). Diagnose communication issues between endpoint devices and switches. Update IOS/firmware on switches, routers, and wireless access points. Support installation, removal, and reinstallation of network equipment during submarine or barge moves. Map network drives, assign IP addresses, configure printers, and support network connectivity for users. Desktop / Help Desk Responsibilities Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues. Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar). Enable/disable user accounts following established procedures. Support end users in a secure military environment with professionalism and clear communication. Secure Communications Equipment (COMSEC) Support Handle TACLANE devices, including key uploads (EKMS) and battery changes. Follow all Navy COMSEC handling policies-errors can result in personal consequences. Maintain strict policy discipline when managing encryption equipment. Physical Network Infrastructure Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations. Assist with copper and fiber optic cable runs (pulling, terminating, routing). Transport equipment, tools, and materials between PNS-DET sites. Support site surveys in accordance with BICSI and Unified Facilities Criteria standards. Operational Environment Work Perform technical tasks aboard submarines and in confined spaces. Carry equipment down ladders and maneuver gear in tight quarters. Work in close proximity with Navy personnel and contractor teammates. Coordination & Communication Serve as a liaison with Code 109.11 and PNS-DET technical teams. Participate in planning for building moves, cabling changes, or infrastructure modifications. Communicate clearly with both technical and non-technical personnel. Qualifications Active Top Secret clearance. Hands-on experience configuring switches and troubleshooting network connectivity. 1-3 years of Help Desk/Desktop Support experience. Experience using ticketing systems in an IT operations environment. Ability to work in tight or confined spaces (submarines). Ability to transport and install network equipment. Strong communication skills and adaptability to military work environments. Preferred Familiarity with TACLANE/EKMS devices or other COMSEC equipment. Navy, DoD, shipyard, or submarine environment experience. Experience conducting site surveys using BICSI standards. Fiber/copper cabling installation experience. Understanding of basic network security principles. CompTIA Security+, Network+, or CCENT/CCNA certifications.

Who is DRT? DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and the financial services industries. The three letters of our name, DRT, stand for Driving Resolutions Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing IT challenges - together. We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality. Job Description US Citizenship Required! Must have active Secret Clearance DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries. The three letters of our name, DRT, stand for Driving Resolutions Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing IT challenges - together. We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality. Position Summary The Systems Engineer/Technician will be responsible for providing troubleshooting, repair, and maintenance of Communications Data Link (CDL) systems within a shipboard and shore lab facility environment. Responsibilities Perform on-site technical assists, Casualty Reporting (CASREP) support, and System Operational Verification Tests (SOVT) for multiple Communications Data Link systems Participate in integrated product teams and engineering/design reviews Assist design team to perform, prepare, review, analyze, and modify system designs, technical documents and data packages for Communications Data Link (CDL) systems to ensure customer requirements are satisfied. Ability to operate effectively in a team environment as well as independently and provide direct interface with customers Troubleshoot, repair, and maintain CDL systems to include CDLMS, C2PS, CDLS, NTCDL, VIG and JTIDS Facilitate training courses on previously mentioned CDL systems Construct, test and integrate equipment racks for CDL systems Responsible for facilitating training courses for CDL systems and reviewing/updating training curriculums Assist with engineering analysis, designing solutions to system obsolete hardware and providing all appropriate documentation and drawings associated with delivery for production Qualifications Must have experience with test, analysis, and troubleshooting of complex communications hardware problems for development and/or modification to C4I system hardware components Experience in design, installation, integration, and testing of complex communications systems Familiarity with CDLMS, C2P, CDLS, LOS and satellite communications, power supplies, and encryption devices desired Experience with commercial and militarized documentation and configuration management. 4+ years in a C5I or C4I-SR military or DoD environment performing system validation and repair Experience with Communications Data Links and military networks a plus Ability to operate effectively in a team environment as well as independently and provide direct interface with customers Qualifications and Education Requirements: Must be a US Citizen Must have active Secret Clearance AA or BS degree or equivalent experience; at least 6 years of experience working with complex communications systems and equipment OR equivalent relevant experience COMPTIA Security+ certification desired Certified at DoDINST 8570.01M IAT Level I ideal Proficient in Microsoft Word and Excel Must be able to travel 20%. DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Presently, due to the COVID-19 pandemic, DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. During normal circumstances, the requirement of this position is to be onsite, however, DRT has not yet determined when employees will be required to return to their workspaces. Please be aware that at the time a date is determined, the requirement of this position will be to report to the worksite. Additional Information More About DRT DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.