Post job

Technical support engineer jobs in New Bedford, MA - 760 jobs

All
Technical Support Engineer
Technical Support Specialist
Network Support Engineer
Technical Operations Specialist
Information Engineer
Technical Support Executive
Solutions Engineer
Support Specialist
Support Associate
Computer System Technician
Junior Systems Engineer
Information Technology Professional
Technical Systems Engineer
  • Applied Tech Market Executive - Innovation Economy Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Technical support engineer job in Boston, MA

    A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion. #J-18808-Ljbffr
    $69k-114k yearly est. 3d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Manufacturing Technical Operations Specialist

    JMD Technologies Inc.

    Technical support engineer job in Boston, MA

    Title: Senior Manufacturing Technical Operations Specialist Employment Type: Contract (12 months + possible extension or conversion) Status: Accepting Candidates (Multiple Openings) About the Role: We are hiring Senior Manufacturing Technical Operations professionals to support real-time manufacturing operations at a large, commercial biopharmaceutical facility. This is a highly hands-on, floor-based role focused on issue triage, investigations, and cross-functional collaboration in a fast-paced GMP manufacturing environment. Key Responsibilities: Triage manufacturing issues in real time on the manufacturing floor Lead and author investigations for quality events across cell manufacturing, QC, material operations, and facilities Apply structured root cause analysis tools to identify issues and drive resolution Collaborate with subject matter experts to determine immediate actions, containment strategies, and impact assessments Partner with cross-functional teams to identify root cause and propose corrective and preventive actions (CAPAs) Support strong quality documentation practices in a GMP-regulated environment Qualifications: 6+ years of progressive experience in pharmaceutical development or manufacturing 4+ years of hands-on analytical investigations and Quality Control experience Strong background in analytical investigations and quality documentation Experience supporting QC / analytical operations in GMP manufacturing Exposure to facility or calibration investigations is a plus (not required) Strong scientific mindset with the ability to interpret data, apply root cause analysis, and think systematically Compensation (MA Pay Transparency): Estimated hourly range: $50-$58/hr (W-2) Final rate within this range will be based on experience, skill set, shift alignment, and interview results
    $50-58 hourly 2d ago
  • Technical Operations Specialist

    Insight Global

    Technical support engineer job in Boston, MA

    Insight Global is seeking multiple Senior Specialists for various shifts to join our clients Manufacturing Technical Operations (MTO) team in Boston. This role involves complete ownership of quality records, including Deviations, CAPAs, Change Controls, Risk Assessments, and Analytical and Quality Control Investigations supporting cell manufacturing. Key Responsibilities: -Triage manufacturing issues in real-time on the manufacturing floor. -Lead and write investigations for quality events using root cause analysis tools. -Collaborate with SMEs to determine immediate actions, containment, and document impact assessments. -Propose corrective and preventive actions based on root cause analysis. -Manage CMC CAPAs and change controls from initiation to closure. -Own deviations, CAPA, Effectiveness Check (EC), and Risk Assessment records in eQMS. -Ensure all timelines and due dates are met. Promote compliance best practices within MTO and QA teams. -Support MTO intake and prioritization, distributing and acting on metrics. -Implement MTO best practices and ensure exceptional collaboration and communication. -Maintain schedule flexibility to support cell manufacturing clinical hours. -Perform other duties and projects as assigned. -This is an on-site position based in Boston. If you are passionate about quality and compliance in cell manufacturing, we encourage you to apply. Shifts 1st shift: Monday-Friday - 8:00am-5:00pm 2nd shift: Sunday - Thursday - 3:00pm-11:30pm Required Skills & Experience •6+ years progressive experience in pharmaceutical development and manufacturing. •BS in engineering, science or related discipline. •Excellent planning and organizational skills, with the ability to balance production, development and continuous improvement needs. •Experienced with technical writing and performing event investigations in a GMP-compliant environment. •Experience gowning manufacturing floor in Grade B environments. Compensation: $45/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
    $45 hourly 1d ago
  • Housing Solutions Engineer - Onsite, High-Impact Role

    Recruiting From Scratch

    Technical support engineer job in Boston, MA

    A premier talent firm seeks a Technical Solutions & Support Specialist to provide expert support for customer systems in New York. In this role, you will work directly with clients to ensure fast and effective solutions while collaborating closely with the internal engineering teams. The ideal candidate will have a relevant degree, excellent communication skills, and a strong technical background. Salary ranges from $80,000 to $120,000 USD, accompanied by comprehensive benefits including full medical coverage, flexible work environment, and opportunities for relocation. #J-18808-Ljbffr
    $80k-120k yearly 2d ago
  • Fleet Management Support Specialist

    Crown Equipment Corporation 4.8company rating

    Technical support engineer job in Boston, MA

    : Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $46k-59k yearly est. 22h ago
  • Operations Support Associate

    Primark 2.6company rating

    Technical support engineer job in Boston, MA

    Operations Support Shift: 9AM-2PM Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague! What will I be doing? As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store. Here is how it looks in action: • Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence • Support the customer experience by printing POS tickets and assist with updating price adjustments • Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses • Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork • Assist with reporting and resolving technology repairs in a timely manner • Input updates to systems and maintain stock file accuracy and manage lost property process • Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked • Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines Who you are: You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience: • Strong organizations, administration, and data entry skills. • Great people skills with the ability to build and maintain credible working relationships with colleagues. • Ability to effectively communicate, guide, and support colleagues • Planning and organising skills with strong attention to detail. • Administrative, data entry, and computer skills. • Positive, proactive, and self-motivated Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. We encourage all our people to grow, learn, and develop. Apply today to join us! Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. The pay range for this role is: $18.70 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
    $18.7 hourly 1d ago
  • Help Desk Technician

    Keches Law Group Pc 3.9company rating

    Technical support engineer job in Milton, MA

    Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers' compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives. This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis. Responsibilities Provide support for both routine and complex technical issues across all firm locations. Provide advanced technical support and guidance to internal and remote users. Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls. Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management. Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems. Support and troubleshoot VoIP and telephony systems, including desk phones and softphones. Maintain and manage file shares, permissions, and access rights across the organization. Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink). Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax). Partner with IT leadership on projects, system upgrades, migrations, and process improvements. Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies. Assist with training and knowledge sharing. Create, maintain, and improve IT documentation, SOPs, and knowledge base articles. Assist with asset management, inventory control, and vendor coordination as needed. Requirements Skills / Qualifications Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) 2-6+ years of experience in an IT support or help desk environment. Strong working knowledge of Windows 10/11, basic mac OS support, and enterprise endpoint management. Proven experience administering Microsoft 365, Active Directory, and Group Policy. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Experience supporting email systems, spam filtering, and email security best practices. Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment. Experience working in a professional services or legal environment is a plus. Ability to travel between office locations less than 20% of the time. Schedule On-site position Monday - Friday, 8:30 AM - 5:00 PM Full-time After the training period, one work-from-home day per week can be scheduled The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $60,000-$80,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms. The employee must occasionally lift or move office products and supplies up to 35 pounds. AAP/EEO Statement: Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
    $60k-80k yearly 6d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Providence, RI

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $70k-98k yearly est. 37d ago
  • Specialist/Technical Support - SCBA

    Commonwealth of Massachusetts 4.7company rating

    Technical support engineer job in Bridgewater, MA

    Minimum Qualifications\: High School diploma or General Education Degree (GED). Four years' experience as a DFS employee, a firefighter or MA Hazardous Materials Technician or in a fire service leadership position. Possession of a valid Driver's License. Speciality Requirement: Possession of a current Scott Air Supplied Product Technician (Maintenance and Overhaul) Issued by Scott Technical Support. Preferred Qualifications\: Knowledge and experience in SCBA maintenance and repair. Ability to solve complex problems and make sound decisions. Able to thrive in a time sensitive, challenging and rapidly changing environment. Able to work all shifts\: days, nights, and/or weekends, as assigned. Successful completion of all training and testing required by the DFS, including maintaining continuous refresher training as may be required. Ability to work as a team with others performing like duties to meet the organizational objectives. Able to take direction and follow instructions without deviating from planned objectives. Able to accomplish assigned work with little or no supervision. Support Branch Experience Must be able to and willing to travel to assigned work locations, which could be any community in the Commonwealth. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. The Support Branch is seeking to fill the position of SCBA Technician. In order to be considered for this position, a resume; proof of required certifications; and proof of the highest degree obtained above High School, if applicable, must be submitted as part of the application process and attached “As Relevant” to the submission. Description Duties: Works primarily in Air room within the Crib room as well as around campus and program trailers. Maintains and repairs SCBA used in recruit and all other agency programs. Diagnoses, repairs and maintains SCBA to ensure inventory is maintained and is ready for use, ensuring sufficient in service supply at all times. Works as part of a team and bears shared responsibility during shifts to ensure proper maintenance and repair of SCBA and related equipment as demand dictates. Conducts fit testing, maintains the records and shares reports with MFA, Crib Coordinator and Technician Team members. Inspects PPE related to the SCBA ensemble to ensure condition of equipment will meet safety requirements and NFPA standards. Required to check and record hours, oil level and other pertinent data prior to starting up the breathing air system before each shift. Notifies coordinators of the need to remove any equipment or system from service. Must be proficient in operating fit and flow test equipment and be able to accurately diagnose repair and make adjustments required to maintain equipment to in service status. Maintains data base and is proficient with SCBA track and other air room data systems including Microsoft word, excel and outlook. Must be able to import and export data for the purposes of providing information to crib coordinators and deputy director. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Tell us about a friend who might be interested in this job. All privacy rights will be protected.
    $65k-111k yearly est. Auto-Apply 12d ago
  • IT Help Desk Support Specialist

    Appalachian Mountain Club 4.1company rating

    Technical support engineer job in Boston, MA

    Reports to: Director of Technology Systems & Operations Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to foster the protection, enjoyment, and understanding of the outdoors. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now to be a part of the AMC team! We are seeking a highly motivated and skilled IT Help Desk Support Specialist to join AMC's Technology Team. The ideal candidate will be responsible for providing technical support to our employees, and users, troubleshooting hardware and software issues. Reporting to the Director of Technology Systems and Operations, the IT Help Desk Support Specialist will support AMC Employees and Volunteers, desktop and laptop computers, onboarding and offboarding, Microsoft Entra and M365, and other software applications. This role requires strong problem-solving abilities, excellent communication skills, and a passion for customer support excellence. This position is hybrid - Massachusetts or New Hampshire. Occasional travel to AMC's other locations in Maine, New Hampshire New York, Massachusetts, and elsewhere may be required. Occasional weekend and after-hours work is required. WHAT YOU'LL BE DOING AT AMC Provide first-level technical support to internal staff via phone, email, and in-person. Onboard new employees. Setup user accounts, new laptops, role-based permissions, instructions, and training. Employee offboarding. Disable accounts, email forwards, collect returned AMC assets. Entra user accounts and security, Windows, M365 application support (Outlook, Teams, SharePoint), In-Tune, Defender Identify and resolve technical issues related to operating systems, applications, and system access. Support user printing needs. Xerox, HP, Brother. In-Tune experience deploying new laptops, updating inventory, redeploying, and retiring old laptops. Strong experience supporting remote employees. Participate in IT projects and system upgrades. Collaborate with the IT team to improve and innovate IT services and support. Implement and maintain cybersecurity measures to protect company data and systems. Offer guidance and training to end-users on software applications and IT procedures. Create and maintain documentation for IT support processes and user guides. Other duties, as assigned. Qualifications WHAT AMC IS LOOKING FOR BS/BA degree Computer Science, Engineering, Information Technology, or equivalent work experience. Proven IT Help Desk and customer support experience. Ability to communicate technical information to non-technical personnel. Ability to install, configure, and maintain personal computers, networks, and related hardware and software. Strong knowledge of Microsoft Entra and M365 product deployment and support. Experience with IT service management tools (e.g., Zendesk, Jira - JSM). Excellent problem-solving and multitasking skills. Strong communication and interpersonal skills. Ability to work independently and as a part of a team. Ability to learn and support new systems and applications. Passion for AMC's mission. Energized by collaborating across the organization. WHAT AMC CAN OFFER YOU Salary range: $57,528 - $77,622 We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. Benefits Health Plan: Generous employer contributions with optional vision and dental. Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability. Career Progression: The potential to have annual compensation reviews commensurate with performance and effort. Retirement: Mandatory 403(b) with 4% matching employer contributions and a vesting schedule. Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays. Other Team Member Perks: 30% discount on AMC Merchandise Free Annual AMC Membership 10 Free nights at AMC locations Educational Assistance Prodeals discounts on equipment & gear and more! HOW TO APPLY AT AMC Please include a resume and cover letter. No phone calls or agencies please. The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results. The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
    $57.5k-77.6k yearly 17d ago
  • IT Support Specialist

    Callahan Inc. 4.4company rating

    Technical support engineer job in Bridgewater, MA

    Title: IT Support Specialist
    $61k-99k yearly est. Auto-Apply 14d ago
  • TECHNICAL SUPPORT SPECIALIST

    Elco GmbH 4.3company rating

    Technical support engineer job in Providence, RI

    Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients. This role within the Technical Support Team, will focus on these main activities: * Handling a high volume of customer requests for technical assistance. * Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text. * Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally. * Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs. * Provide training to other team members on Ariston products when required. * Maintaining accurate records and data in our CRM tool. The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have: * A preferred Technical or Vocational Degree * Strong technical knowledge of HVAC and combustion test equipment * Solid mechanical troubleshooting skills * Demonstrated ability to work with people online, on video, on phone and in chat tools * Ability to work flexible hours when required. * Usage of Salesforce.com, as a plus We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
    $35k-63k yearly est. 8d ago
  • Technical Support Specialist

    Judge Rotenberg Educational Center 4.8company rating

    Technical support engineer job in Canton, MA

    We are looking for technically skilled candidates that can identify and troubleshoot hardware and software issues. Taking ownership of issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, helping to maintain system functionality. Need the ability to resolve users problems and provide timely feedback to end users via email, over the phone or in person, support the roll-out of new applications, among other duties. Be willing to help out where needed and talk to users directly, as well as have good written communication. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Please note that this not a remote position. Technical Support Responsibilities: Identifying hardware and software solutions. Assessing Issues and multiple was of troubleshooting. Diagnosing and repairing hardware / software errors. Understanding basic network functions. Installing and configuring Windows, Office and applications. Good communication skills to understand user problems quickly. Proficient with helpdesk systems - entering and closing support tickets. Technical tools through windows and 3rd party. Replacing or repairing necessary parts. Supporting the roll-out of new applications and computers. Organization skills and technical documentation. Managing multiple tasks/tickets at one time. Testing and evaluating new technologies. Qualifications Technical Support Requirements: Current or prior experience in tech support, desktop support, or a similar role. Technical certificate or working towards certifications in IT Proficiency in Windows OS and Office Applications Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
    $47k-61k yearly est. 13d ago
  • Network Engineer, Deployment & Support

    Meta 4.8company rating

    Technical support engineer job in Boston, MA

    Meta is looking for a Network Engineer, Deployment & Support - Peering who will be responsible for the deployment and support of one of the world's largest and complex networks. As a member of this team, you will have a unique opportunity to be involved in projects related to implementation, scaling and supporting of the Peering network at Meta. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deploy, configure, migrate and support peering connections with Internet Service Providers (ISPs) and content delivery networks (CDNs) to optimize network performance and deliver capacity 2. Participate in the provisioning, decommissioning and migration of Edge networks across various POP sites 3. Collaborate closely with Edge Strategy Managers, Edge Delivery Managers, ISPs and Colos to implement peering agreements 4. Forecast and plan peering requirements for the constantly evolving Edge network and engage with stakeholders to have developed solutions in place 5. Role can require occasional travel 6. Proactively seek opportunities to improve and streamline the end-to-end deployment process 7. Represent the AMER region as a peering contact and be part of a global Peering & Edge team 8. Contribute proactively to documentation, automation and processes as they evolve **Minimum Qualifications:** Minimum Qualifications: 9. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 10. Experience in network engineering with a focus on deployment & support of Peering, Edge, CDN & ISP networks 11. Knowledge of networking routing and switching protocols (BGP, MPLS, RSVP-TE, IS-IS) 12. Working knowledge of network protocols (TCP/UDP, DNS) and experience with IPv4/IPv6 environments 13. Experience in multi-vendor environments with proven experience of different network platforms types 14. Working knowledge of POP/Colo physical infrastructure concepts and optic types used in 10G/100G/400G networks 15. Being able to manage multiple projects simultaneously and deliver against project deadlines 16. Ability to forecast and plan in a fast paced environment and translate the forecast into actionable deliverables with specific timelines 17. Basic knowledge of Linux systems, network automation and scripting languages 18. Communication and collaboration skills with the ability to work effectively with internal teams and external partners 19. Ability to develop scalable solutions & deployments on the Edge & Peering network 20. Experience working in a fast-paced environment supporting and adapting to an evolving network infrastructure. Demonstrated ability to quickly learn and proactively drive network deployments and expansions, while identifying and implementing process improvements to increase efficiency and solve day-to-day operational challenges **Preferred Qualifications:** Preferred Qualifications: 21. Experience working in a large network provider or CDN in a similar Edge facing role with a large cross functional global team environment 22. Technical leadership capabilities with demonstrated analytical skills 23. Knowledge in Backbone and Datacenter networks and understanding of Optical networks 24. Network certifications such as CCIE, CCNP, JNCIE, JNCIP 25. Knowledge of various scripting languages 26. Experience with process improvement and systems development, leveraging automation to streamline repetitive workflows **Public Compensation:** $51.44/hour to $159,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
    $159k yearly 7d ago
  • Cloud Platforms Technical Support Solutions Engineer

    Us Tech Solutions 4.4company rating

    Technical support engineer job in Boston, MA

    + Senior Technical Support Engineer with strong application support experience, not IT helpdesk or device support. The ideal candidate has hands-on experience troubleshooting backend or enterprise applications, can read and debug code, and is comfortable using SQL to query databases, understand schemas, and diagnose issues. **Responsibilities:** + Own the full lifecycle of complex technical issues-from reproduction to root cause to resolution. + Lead and project manage new deployment challenges through to successful production readiness. + Perform advanced troubleshooting through code-level analysis and deep data investigation. + Implement and manage security, permissions, and configuration changes across environments. + Drive continuous improvement across support operations through better tooling, automation, and documentation. + Build high-quality playbooks, runbooks, and knowledge base content for faster resolution. + Partner closely with engineering, product, and operations teams on critical escalations and platform reliability. **Experience:** + Strong SQL skills with the ability to diagnose and resolve complex data issues. + High proficiency with Jira and GitHub for: + Issue tracking and prioritization + Sprint-level collaboration + Version control, code reviews, and incident documentation + Hands-on Cloud Operations experience, including: + Creating and managing cloud storage buckets + Provisioning and maintaining virtual machines (VMs) + Configuring security policies, IAM roles, and access controls + Strong problem ownership, communication skills, and a customer-first mindset. **Skills:** + Technical Support + SQL + Cloud + Issue tracking + Object-oriented programming **Education:** + Bachelor's degree. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $60k-97k yearly est. 5d ago
  • Junior Systems Engineer

    Technology Service Corp 4.7company rating

    Technical support engineer job in Plymouth, MA

    We are a moderately-sized and tightly-collaborative team dedicated to producing high-quality products to a mix of defense contractors and commercial customers. We value initiative, adaptability, accountability, communication, teamwork, and are looking for someone who can contribute to the overall success of the organization while managing minor projects of varying scope. Position Overview TSC is seeking a junior Systems Engineer to develop technical solutions for our clients related to RF communication and networking technologies including Mobile Ad hoc Networking (MANET) radios, unmanned aerial products, aviation data link products, SIGINT, and more. This is a great opportunity for a recent graduate or early career professional to gain valuable experience in a collaborative and fast-paced environment. TSC offers a professional working environment, a competitive salary, and an excellent benefits package. Located in Plymouth, MA Key Responsibilities This position requires a flexible individual with electromechanical engineering experience in developing solutions for RF-based networking technologies related to Mobile Ad hoc Networking (MANET) radios, unmanned aerial products, aviation data link products, SIGINT, radio technology, antenna technology and more. This position requires an individual familiar with rapid product development and its inherent challenges to manufacturability. The individual in this position reports to the Lead Systems Engineer with frequent interactions with multidisciplinary engineering teams as well interactions with customers. System Design and Development: Collaborate with cross-functional teams to conceptualize, design, and develop electromechanical systems, products, and components. Conduct feasibility studies, research, and prototyping to validate design concepts. Component Selection and Integration: Specify and select components based on project requirements. Integrate off the shelf components into cohesive systems, ensuring compatibility and functionality. Testing and Validation: Develop and execute test plans and procedures to validate the performance, reliability, and safety of electromechanical systems. Analyze test data and make necessary design modifications to meet specifications. Documentation and Reporting: Create detailed technical documentation, including engineering drawings, schematics, and reports. Maintain accurate records of design changes and project progress. Troubleshooting and Maintenance : Identify and resolve system issues through troubleshooting and diagnostic techniques. Required Qualifications: Bachelor's degree in mechanical, electrical, systems engineering or a relevant technical/engineering discipline. US Citizenship with the ability to obtain and maintain a DoD security clearance. Experience with the following areas is required: Mechanical Design (3D Printing, Sheet Metal, GD&T) Electrical Design (Schematics, Wiring Harnesses, PCB Design) Systems Design (Familiarity with the Systems Engineering Lifecycle) Hand Tools (Screwdrivers, Dremel, Soldering Iron) Preferred Qualifications: Experience working with Mobile Ad hoc Networks (MANETs) Master's degree in systems engineering Experience working in a Research and Development (R&D) environment. Proven experience in developing and improving commercial products. Strong analytical and technical skills. Excellent organizational and communication skills. Demonstrated willingness to learn new concepts and technologies. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $63k-84k yearly est. Auto-Apply 60d+ ago
  • Navigation Systems Engineer/Technician

    Mikel Inc. 4.3company rating

    Technical support engineer job in Middletown, RI

    Job Description MIKEL invests in people and technology - empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company's inception in 1999. Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements. We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations. Position: Systems Engineer II / Electrical Engineer II MIKEL is seeking an experienced Navigation Systems Engineer/Technician to join our dynamic, high-exposure OHIO-class In-Service Engineering team. The Navigation Systems Engineer/Technician will provide technical support for OHIO-class submarine system engineering, integration, testing, and evaluation. These services will support NUWCDIVNPT Code 25 projects associated with Non-Propulsion Electronics Systems (NPES) and its subsystems associated with SSBNs and SSGNs. The candidate will be required to be a Navigation subsystems subject matter expert. This individual is required to perform technical reviews of system/software interface requirements, design documentation, verification, system-level test requirements documentation, and test procedures. The Navigation Systems Engineer/Technician must perform thorough subsystem and systems-level testing on delivered hardware, software, and associated documentation. A derivative of this exposure is developing a well-rounded, advanced knowledge of systems administration, network administration, software and hardware troubleshooting, and process documentation. Responsibilities Provide lab test event support for system and various subsystems Support the testing and evaluation of BYG-1 Combat Control System applications such as the Voyage Management System (VMS) and the Mission Planning Application (MPA). Upkeep, troubleshooting, and repair of lab-based BPS-15J and BPS-16 Radar systems Provide fleet support troubleshooting for SSBNs and SSGNs. Upkeep, troubleshooting, and repair of lab-based TACNAV equipment, including Navigation Processor Unit (NPU) and Enhanced Control Display Unit (ECDU) systems. Provide training to the System engineering team on the Engineering Change process. Support NOVE test events onsite in Bangor, WA, and Kings Bay, GA Participation in SE and T&E milestones, including OHIO Lab Readiness Review (LRR), Test Readiness Review (TRR), System Operability Capstone (SOPc) testing, System Level Testing (SLT), and Production Test Program (PTP) testing. Support and conduct Non-Propulsion Electronic System (NPES) Operational, Verification, and Evaluation (NOVE) testing onboard OHIO Class submarine platforms. Create test and evaluation procedures based on Interface Design Documentation and Subject Matter Expertise. Ability to learn, maintain, and troubleshoot complex system systems and communications within system systems, including but not limited to serial communications, networking, RFs, and Synchros. Ability to read and understand technical documentation, including but not limited to Interface Design Documents, One-Function Diagrams, Wiring Diagrams, Hardware Requirement Documents, Software Requirement Documents, and System Specifications Engineering Changes: Responsible for the tracking of Problem Reports and monitoring, review, and recommended implementation of OHIO Class CP, ADAFs, OCMODs, and TRIDs. Perform and assist in test, test conduct, analysis, and reporting activities with related working groups and organizations. Support daily lab operations to include cleanliness, organization, cable running/removal, troubleshooting repair and replacement for shipsets, and maintaining legacy equipment to include the Navigation NPES on OHIO-class submarines. Perform and track OHIO lab Work Request and distribute Work Request Databases Support and conduct Development Testing (DT) and Engineering Measurements Testing (EMT), including assisting in developing test procedures and scenarios, test conduct, execution, analysis, and PTR reporting. Test Development includes, but is not limited to, subsystem receipt inspection, integration testing, New Refit Procedure (NRP) updates, etc. Preferred Experience & Skills: Active Secret Clearance In lieu of a degree, candidates with a minimum of eight (8+) years of experience operating Navy Non-Propulsion Electronic Systems (specifically VMS, RADAR, MPA, and SWS Interfaces) as an Electronics Technician, Submarine, Navigation (ETV) on an SSBN/SSGN/SSN will be strongly considered. Four (4) year degree in Engineering Discipline (Electrical Engineering preferred). Analytical ability to define problems, collect necessary data, establish facts, and take recommended action based upon applicable established guidelines. Strong knowledge of electronics, circuitry, and associated hardware. Effective communication, both verbal and written & ability to work in a team environment Proven ability to successfully and efficiently monitor systems. Travel requirement is 10%. Work Location: Naval Undersea Warfare Center (NUWC) Newport RI. MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement. Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. MIKEL is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $97k-130k yearly est. 26d ago
  • Network Support Engineer Tier 2

    Blueport Inc. 4.2company rating

    Technical support engineer job in Walpole, MA

    Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role, youll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients. As a Network Support Engineer II at Blueport, youll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. Youll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments. Why Youll Love Working at Blueport Competitive benefits, including 401(k), health, dental, and vision insurance Paid time off to rest and recharge Room for growth and career development A collaborative, innovative culture where your ideas are valued Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide Onsite work in our Walpole, MA office to support learning and collaboration What Youll Do Serve as the Tier 2 escalation point, resolving advanced and complex network issues Provide guidance and support to the Tier 1 support team Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols Monitor network performance, troubleshoot incidents, and improve security Deploy and test new networking equipment and solutions Collaborate with internal teams to ensure reliable, high-performance connectivity Work onsite full-time in our Walpole office (this is not a remote position) What Youll Bring 2+ years of experience in a call center or technical support environment Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless) Practical experience with HP & Cisco switch CLI Strong communication skills with the ability to understand and explain technical issues to customers Excellent problem-solving abilities Spanish language skills are a plus Disclaimer This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.
    $72k-95k yearly est. 13d ago
  • Engineer, Software & Information Platform

    Cardinal Health 4.4company rating

    Technical support engineer job in Boston, MA

    **What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $94.9k-135.6k yearly 40d ago
  • Network Engineer, Deployment & Support

    Meta Platforms, Inc. 4.8company rating

    Technical support engineer job in Boston, MA

    Meta is looking for a Network Engineer, Deployment & Support - Peering who will be responsible for the deployment and support of one of the world's largest and complex networks. As a member of this team, you will have a unique opportunity to be involved in projects related to implementation, scaling and supporting of the Peering network at Meta. Minimum Qualifications * Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * Experience in network engineering with a focus on deployment & support of Peering, Edge, CDN & ISP networks * Knowledge of networking routing and switching protocols (BGP, MPLS, RSVP-TE, IS-IS) * Working knowledge of network protocols (TCP/UDP, DNS) and experience with IPv4/IPv6 environments * Experience in multi-vendor environments with proven experience of different network platforms types * Working knowledge of POP/Colo physical infrastructure concepts and optic types used in 10G/100G/400G networks * Being able to manage multiple projects simultaneously and deliver against project deadlines * Ability to forecast and plan in a fast paced environment and translate the forecast into actionable deliverables with specific timelines * Basic knowledge of Linux systems, network automation and scripting languages * Communication and collaboration skills with the ability to work effectively with internal teams and external partners * Ability to develop scalable solutions & deployments on the Edge & Peering network * Experience working in a fast-paced environment supporting and adapting to an evolving network infrastructure. Demonstrated ability to quickly learn and proactively drive network deployments and expansions, while identifying and implementing process improvements to increase efficiency and solve day-to-day operational challenges Preferred Qualifications * Experience working in a large network provider or CDN in a similar Edge facing role with a large cross functional global team environment * Technical leadership capabilities with demonstrated analytical skills * Knowledge in Backbone and Datacenter networks and understanding of Optical networks * Network certifications such as CCIE, CCNP, JNCIE, JNCIP * Knowledge of various scripting languages * Experience with process improvement and systems development, leveraging automation to streamline repetitive workflows Responsibilities * Deploy, configure, migrate and support peering connections with Internet Service Providers (ISPs) and content delivery networks (CDNs) to optimize network performance and deliver capacity * Participate in the provisioning, decommissioning and migration of Edge networks across various POP sites * Collaborate closely with Edge Strategy Managers, Edge Delivery Managers, ISPs and Colos to implement peering agreements * Forecast and plan peering requirements for the constantly evolving Edge network and engage with stakeholders to have developed solutions in place * Role can require occasional travel * Proactively seek opportunities to improve and streamline the end-to-end deployment process * Represent the AMER region as a peering contact and be part of a global Peering & Edge team * Contribute proactively to documentation, automation and processes as they evolve About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
    $100k-134k yearly est. 5d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in New Bedford, MA?

The average technical support engineer in New Bedford, MA earns between $60,000 and $112,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in New Bedford, MA

$82,000
Job type you want
Full Time
Part Time
Internship
Temporary