Technical support engineer jobs in San Bernardino, CA - 662 jobs

The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc.) leverage to achieve their targets. Group Overview Air Mobility Group (AIRMOB) is responsible for developing and delivering Metrea's aerial refueling (AAR) capabilities, ensuring the readiness and operational effectiveness of the tanker fleet. AIRMOB oversees fleet management, maintenance, and airworthiness, working to sustain and enhance refueling operations. It manages the integration of new processes and technologies, ensuring that tanker aircraft remain mission-ready through effective logistics, maintenance oversight, and regulatory compliance. By coordinating across various teams, AIRMOB ensures the fleet meets both current and future operational needs, supporting a range of specialized air mobility missions. Position Summary The Manager, Aviation Engineering and Technical Support oversees modifications and engineering activities, assuming responsibility for aircraft configuration management, and providing technical support for Maintenance and Flight Operations through select component or aircraft SMEs. Role and Responsibilities * Coordinate and liaison engineering functions for the performance of TCTOs, AMOCs, ADs, SBs and major repairs/alterations with manufacturers, external engineering agencies, and the Head of Maintenance. * Lead and manage a team of technical subject matter experts and liaison with both internal and external engineering and technical organizations. * Research and develop short- and long-term roadmaps to address sustainment issues such as parts/systems obsolescence, reliably and maintainability, and enhance mission effectiveness. * Maintain Engineering Order (EO), TCTO and modifications indexes, and records of Major Repairs/Alterations (Dent & Buckle program) for each aircraft. * Coordinate the development of all necessary engineering and technical documentation required to complete aircraft, engine and appliance alterations within regulatory and company schedule and budgetary requirements. * Oversee the Weight & Balance and Configuration programs in coordination with the Configuration Control Manager, Flight Operations and Head of Maintenance. * Develop, issue and control Fleet Campaign Directives (FCD) in coordination with Maintenance Programs, and the Heads of Maintenance, Airworthiness and Technical Services. * Obtain regulatory approval when required for modifications/repairs performed on aircraft, powerplants and components in coordination with Head, Tanker Technical Services and the Head of Airworthiness. * Participate in industry working groups, steering committees, meetings and conferences. * Lead a team of select subject matter experts providing technical support throughout the Tanker Maintenance and Airworthiness Department Skills and Experience * 10+ years experience developing Engineering Authorizations/Orders (EAs/EOs) for performance of ADs, TCTOs, and SBs. * Experience in military aircraft maintenance and inspection programs and technical data. * 10+ years experience performing maintenance on C/KC-135 aircraft. * Experience with aircraft modifications and upgrades. * Experienced with aircraft weight & balance processes, procedures, and regulatory requirements. * Experience managing engineering functions in a commercial airline environment. * Supervisor experience managing and leading teams. * Ability to understand complex technical data/documents and translate them to maintenance instructions. * Experience with compliance monitoring tools and aviation maintenance software platforms. * Project management experience, including software implementation and cross-functional coordination. * Excellent problem-solving, analytical and communication skills. Additional Eligibility Qualifications * A&P License preferred * Aircraft Weight & Balance certification preferred * Valid Passport * Valid Driver's License * Highly computer literate. Ability to develop tools to support position responsibilities. * Experience utilizing aviation MIS platforms (CAMS, GO81, AMOS, FlightDocs/Veryon) * Proficient with Microsoft Office Suite Our Firmware Metrea's single core value, "rooted in humility," is supported by four key attributes: entrepreneurial, systematic, discerning, and over-deliver. These attributes, combined, form our Teammate Firmware, our culture. We explore these attributes during the hiring process when we grow our teams and continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, how we do it, who we do it with, and who we do it for. Benefits Medical insurance options Dental and vision insurance Retirement plan eligibility Work Authorization / Security Clearance Employee must be able to work legally in the US. AAP/EEO Statement Metrea Special Management LLC (MSM) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Position Type and Expected Hours of Work This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager. Work Location Temecula and Moreno Valley CA Work Environment This job operates in an office setting Travel If located in the Temecula CA area (Riverside, Orange, and San Diego counties), other travel requirements are up to 25%.

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc.) leverage to achieve their targets. Group Overview Air Mobility Group (AIRMOB) is responsible for developing and delivering Metrea's aerial refueling (AAR) capabilities, ensuring the readiness and operational effectiveness of the tanker fleet. AIRMOB oversees fleet management, maintenance, and airworthiness, working to sustain and enhance refueling operations. It manages the integration of new processes and technologies, ensuring that tanker aircraft remain mission-ready through effective logistics, maintenance oversight, and regulatory compliance. By coordinating across various teams, AIRMOB ensures the fleet meets both current and future operational needs, supporting a range of specialized air mobility missions. Position Summary The Manager, Aviation Engineering and Technical Support oversees modifications and engineering activities, assuming responsibility for aircraft configuration management, and providing technical support for Maintenance and Flight Operations through select component or aircraft SMEs. Role and Responsibilities Coordinate and liaison engineering functions for the performance of TCTOs, AMOCs, ADs, SBs and major repairs/alterations with manufacturers, external engineering agencies, and the Head of Maintenance. Lead and manage a team of technical subject matter experts and liaison with both internal and external engineering and technical organizations. Research and develop short- and long-term roadmaps to address sustainment issues such as parts/systems obsolescence, reliably and maintainability, and enhance mission effectiveness. Maintain Engineering Order (EO), TCTO and modifications indexes, and records of Major Repairs/Alterations (Dent & Buckle program) for each aircraft. Coordinate the development of all necessary engineering and technical documentation required to complete aircraft, engine and appliance alterations within regulatory and company schedule and budgetary requirements. Oversee the Weight & Balance and Configuration programs in coordination with the Configuration Control Manager, Flight Operations and Head of Maintenance. Develop, issue and control Fleet Campaign Directives (FCD) in coordination with Maintenance Programs, and the Heads of Maintenance, Airworthiness and Technical Services. Obtain regulatory approval when required for modifications/repairs performed on aircraft, powerplants and components in coordination with Head, Tanker Technical Services and the Head of Airworthiness. Participate in industry working groups, steering committees, meetings and conferences. Lead a team of select subject matter experts providing technical support throughout the Tanker Maintenance and Airworthiness Department Skills and Experience 10+ years experience developing Engineering Authorizations/Orders (EAs/EOs) for performance of ADs, TCTOs, and SBs. Experience in military aircraft maintenance and inspection programs and technical data. 10+ years experience performing maintenance on C/KC-135 aircraft. Experience with aircraft modifications and upgrades. Experienced with aircraft weight & balance processes, procedures, and regulatory requirements. Experience managing engineering functions in a commercial airline environment. Supervisor experience managing and leading teams. Ability to understand complex technical data/documents and translate them to maintenance instructions. Experience with compliance monitoring tools and aviation maintenance software platforms. Project management experience, including software implementation and cross-functional coordination. Excellent problem-solving, analytical and communication skills. Additional Eligibility Qualifications A&P License preferred Aircraft Weight & Balance certification preferred Valid Passport Valid Driver's License Highly computer literate. Ability to develop tools to support position responsibilities. Experience utilizing aviation MIS platforms (CAMS, GO81, AMOS, FlightDocs/Veryon) Proficient with Microsoft Office Suite Our Firmware Metrea's single core value, “rooted in humility,” is supported by four key attributes: entrepreneurial, systematic, discerning, and over-deliver. These attributes, combined, form our Teammate Firmware, our culture. We explore these attributes during the hiring process when we grow our teams and continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, how we do it, who we do it with, and who we do it for. Benefits Medical insurance options Dental and vision insurance Retirement plan eligibility Work Authorization / Security Clearance Employee must be able to work legally in the US. AAP/EEO Statement Metrea Special Management LLC (MSM) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Position Type and Expected Hours of Work This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager. Work Location Temecula and Moreno Valley CA Work Environment This job operates in an office setting Travel If located in the Temecula CA area (Riverside, Orange, and San Diego counties), other travel requirements are up to 25%.

" The IT Analyst at LERETA plays a vital role in supporting the company's property tax management systems, focusing on reporting, financial IT solutions, and executive-level administrative support. The position combines technical analysis with financial insights, system troubleshooting, and administrative functions to ensure smooth operations across the organization. Key Responsibilities: Reporting & Analysis: * Deliver regular financial and operational reports on property tax management systems, providing key insights for business stakeholders. * Analyze and interpret data from IT systems to generate actionable reports that align with business goals and objectives. * Assist in the creation and management of custom dashboards and performance metrics to help executives track system efficiency and performance. IT Finance Support: * Assist with budgeting and cost optimization strategies for IT infrastructure and software tools. * Provide financial and system-related insights that help streamline the company's IT operational expenses related to property tax management platforms. * Support financial audits by ensuring that all systems and data are accurately reflected in financial reports and comply with internal controls. Executive Technology Strategy & Business Alignment: * Support leadership with the planning and execution of IT-driven projects, ensuring all technological solutions align with business goals and enhance overall operational efficiency. * Maintain detailed documentation of IT processes, workflows, and system configurations, ensuring clarity and ease of reference for both internal teams and executives. * Organize and facilitate communications between IT, finance, and other business departments to ensure smooth project execution and resolution of cross-departmental issues. Security & Compliance: * Ensure the company's IT systems comply with relevant security protocols, industry standards, and financial regulations. * Assist with cybersecurity efforts to safeguard sensitive financial and property tax data. * Participate in regular system audits and ensure all financial data is secure and compliant with internal policies. Project Assistance: * Assist in the planning and execution of cross-functional IT and financial projects, ensuring that technology solutions meet the needs of the business. * Provide administrative support for project teams, including scheduling, documentation, and reporting. * Ensure that project timelines and budgets are adhered to, particularly for those that impact the financial or operational systems. Requirements and Education: Education: * Bachelor's degree in information technology, Finance, Business Administration, or related field (or equivalent work experience). Experience: * Previous experience in IT analysis, finance reporting, or executive administration, preferably in a technology-driven environment (experience with property tax management or financial services is a plus). * Experience working with financial systems, cloud-based solutions, and databases. * Previous exposure to cross-functional project management or executive-level support is highly desirable. Technical Skills: * Strong understanding of IT security principles, especially as they relate to financial data protection. * Experience with ERP systems or property tax management platforms is beneficial. Communication Skills: * Strong verbal and written communication skills, with the ability to translate technical information into business-friendly language for non-technical stakeholders. * Strong interpersonal skills and the ability to work with cross-functional teams, including finance, IT, and executive leadership. Problem-Solving: * Excellent problem-solving skills, with a strong attention to detail and the ability to troubleshoot both technical and financial issues. * Ability to prioritize and manage multiple tasks and projects effectively. Salary range: $58,584 - $86,791 "

Benefits: Dental insurance Health insurance WHO WE ARE: We here at Zero Impact Solutions are passionate about driving this revolution and building the infrastructure powering Californias EV charging networks. Zero Impact Solutions continues to build relationships with reputable companies through our dedication and quality. Were bringing together stakeholders to make e-mobility a reality for our Golden State. Since our founding in 2018, Zero Impact Solutions has focused solely on making the transition to electricity easy for businesses, fleets, and drivers. Zero Impact Solutions offers an opportunity to be a part of a new and thriving industry and the opportunity to create an all-electric future for generations to come. Be a part of the groundbreaking team, thats building the EV charging industry and make your mark on how people and goods will be transported. JOB SUMMARY: Zero Impact Solutions is seeking a Technical Support Manager to lead our customer service and technical support organization for the EVOLV Charging platform. This role is responsible for managing and developing a high-performing support team while serving as a hands-on subject matter expert in OCPP-based EV charging systems. The ideal candidate brings proven experience leading customer support teams and practical, real-world knowledge of OCPP (1.6J and/or 2.0.1), with the ability to work directly with the EVOLV platform development team to ensure reliable operations, effective issue resolution, and exceptional customer experiences. : Team Leadership & Support Operations Lead, coach, and develop a team of customer service and technical support specialists, setting clear expectations, goals, and performance standards. Own staffing, scheduling, and coordination with internal teams and service providers to ensure operational coverage. Foster a culture of accountability, collaboration, and customer-centric problem solving. Monitor call handling, ticket activity, and support quality; provide ongoing coaching, feedback, and performance management. Serve as a senior point of contact for escalated customer issues, ensuring timely and professional resolution. Technical Expertise (OCPP-Critical) Act as the primary escalation point for complex EV charging issues, with a strong focus on OCPP-based interactions within the EVOLV platform. Apply hands-on knowledge of OCPP 1.6J and/or 2.0.1 to diagnose and resolve issues related to charger authorization, transactions, session management, firmware updates, heartbeats, and charger state changes. Work directly with the EVOLV platform developers to investigate protocol-level issues, review platform behavior, and validate fixes, configuration changes, or releases. Interpret OCPP logs, message flows, and system events to identify root causes and recommend corrective actions. Translate platform-level technical findings into clear, actionable guidance for the support team and customer-facing communications. Serve as the internal authority on how OCPP behavior maps to EVOLV platform functionality, ensuring support teams understand system behavior, limitations, and known issues. Training & Knowledge Management Develop and deliver structured training programs covering customer service best practices, troubleshooting methodologies, and OCPP fundamentals. Ensure support specialists are equipped to independently resolve common EV charging and platform-related issues. Create, maintain, and continuously improve internal documentation and company-wide knowledge base resources related to EV charging workflows and EVOLV platform behavior. Cross-Functional Collaboration & Reporting Collaborate with the EVOLV platform development team, Service, Product, Sales, and Marketing to remain current on features, updates, and serviceability impacts. Prepare and maintain reports and dashboards tracking KPIs such as ticket volume, issue categories, resolution time, escalation rates, SLA performance, and customer satisfaction. Analyze support data to identify trends, recurring issues, and areas for improvement, present insights and recommendations to leadership. Occasionally travel to customer sites to provide hands-on technical support for high-value customers and strengthen long-term relationships. Required Qualifications Proven experience leading customer service and/or technical support teams, including coaching, performance management, and scheduling. Hands-on experience supporting OCPP-compliant EV charging systems, with demonstrated ability to troubleshoot real-world protocol and connectivity issues. Strong working knowledge of OCPP 1.6J and/or 2.0.1 and how charger-to-backend communications impact customer experience. Minimum of 5+ years of experience in technical support, customer support, or service operations roles. Experience using CRM and ticketing systems. Excellent verbal, written, and presentation communication skills. Ability to manage multiple priorities in a fast-paced environment. Valid State Drivers License. Authorized to work in the United States (E-Verify employer). Ability to pass background and drug screening. Preferred Qualifications Bachelors degree in Business, Engineering, Information Systems, or a related field. Experience supporting multi-vendor EV charging hardware in a networked environment. Experience managing 24/7 support operations. Physical Requirements: Stand, walk, sit, talk, hear, type, and write. Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls. Use standard office equipment such as computers, smartphones, printers, photocopiers, etc. Prolonged periods of sitting at a desk and working on a computer. Lift files and open desk drawers and filing cabinets. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. AAP/EEO Statement Zero Impact Solutions is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability. #ZR

ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike. Our vision is to provide a virtualization layer that connects every device in the world. Job Description You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things! Position is remote, but PST time zone preferred. Qualifications Experience setting up systems and procedures to handle community management Ability to effectively teach and support end users with varying degrees of computing skills Ability to assess training needs and create documentation is necessary Outstanding listening and communication skills Enjoy speaking to groups or one on one Excellent organizational and time-management abilities Assertive in procedural enforcement Experience with enterprise networking a plus Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Our client, a global leader recognized for innovation and exceptional customer experience, is seeking an Technical Support Team Lead. This is a hands-on leadership role that combines team management, technical troubleshooting, and process improvement. The ideal candidate will be a system super user with strong experience in inventory-based businesses and after-sales service. Key Responsibilities Lead, coach, and develop a global team of customer service and technical support representatives. Actively participate in front-line support, including managing escalations and troubleshooting technical issues. Coordinate global schedules and workflows to ensure consistent support coverage across multiple time zones. Provide support to global B2B clients and end users on inquiries, product questions, and service issues. Oversee daily service operations and ensure alignment with SLAs and business priorities. Monitor and analyze key performance metrics (response time, resolution rate, CSAT, SLA compliance). Develop and maintain SOPs, troubleshooting guides, and training materials. Serve as a super user for Microsoft Dynamics CE and Navision (Business Central), providing first-line and advanced support. Collaborate with IT and system administrators to diagnose system bugs or process gaps and recommend solutions. Requirements 5+ years of experience in customer service and technical support leadership roles. Strong technical knowledge of Microsoft Dynamics CE and Navision (Business Central). Proven experience managing global teams and working across multiple time zones. Background in inventory-based businesses (B2B preferred; B2C acceptable). Experience in after-sales and service environments. Excellent communication, problem-solving, and leadership skills. Ability to remain calm under pressure and take ownership of escalations. Must have a valid passport and be available for occasional international travel. Eligible to work in the United States (no visa sponsorship available). Additional Details Onsite role in Irvine, CA. Training: First two weeks in Australia. Reports to Peter (COO) based in Australia. Approximately 70% transactional activities, 30% leadership duties. Must be comfortable handling customer calls and team escalation calls. Candidates unable to travel internationally will not be considered. Key Competencies Motivates & Engages Others Takes Action Explains Ideas & Issues Effectively Gathers Information for Effective Decision-Making Change Management Customer Focus Resource Management Compensation & Benefits Base salary: $80,000 - $95,000 (depending on experience). Comprehensive benefits: medical/dental/vision/life/LTD (company pays 75% of premium), 401(k). Opportunities for professional development and growth. Candidates must be eligible to work in the United States. Only candidates selected to move forward in the hiring process will be contacted.

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills Formal training or certification on software engineering and testing concepts 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks Experience with live chat, incident/service request management, and runbooks for system issue resolution Baseline knowledge of operational management and excellence Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools Practical knowledge of programming in C# Exposure to AWS cloud technologies Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems Ability to document issues, procedures, and root cause analysis

How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. What You'll Do: The job responsibilities of the Audio-Visual Support Services Technician include the following: Set up, operate, and break down AV equipment for live and hybrid events. Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex). Operate cameras, switchers, microphones, projectors, and audio mixers. Collaborate with internal stakeholders and external vendors to ensure seamless event execution. Troubleshoot AV issues in real-time during events. Maintain and inventory AV equipment. Support pre-event testing and rehearsals. Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces. Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting. Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users. Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Quarterly preventative maintenance of rooms at the designated client site. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems. Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems. Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily. Participate, as needed, in Client escalations/analysis requests. Follow all safety procedures and always adhere to the customer's security and confidentiality policies. Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress. Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution What You'll Bring: Education & Certifications: HS Diploma/ GED Required Skills/Qualifications: 5+ years of experience in AV production and enterprise level AV support CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers). Experience with video conferencing platforms and streaming tools. Familiarity with corporate environments and executive-level support. Excellent communication and customer service skills. Experience with hybrid event platforms and webinar production. Knowledge of AV over IP systems and digital signage. Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections Competencies in Video Conferencing products (Cisco preference) Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols) Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols) Basic wiring skills Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word) Must present well as client facing and working with high level executives within high pressure meeting situations Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

Triad Financial Services has a fantastic full-time opportunity in our IT Department for a Desktop Support Specialist. If you are a motivated self-starter with a keen eye for detail and looking to join an organization with a great culture and continued growth, this could be an excellent fit for you. This position sits in our Anaheim, CA Office. Visit our website at *************** and apply today! Job Duties: Troubleshoot and repair PCs, printers and scanners Windows 10 support Perform desk side support service Imaging / Re-imaging desktop and laptop machines Software installation, configuration, and troubleshooting Document supported system and application procedures and processes Keep abreast of technology changes and proactively look for opportunities to improve service What we Offer: Ability to Multitask & Strong Sense Of Urgency Hourly range from $20 - $24 depending on experience Full benefit package including med/dent/vision, PTO program, HMO, PPO, FSA options, 401k w/corp matching, 7 paid holidays, & more. Job Requirements: Attention to Detail Focused on Productivity 1+ year of experience in a Desktop Support type of role Working knowledge of Windows 10 High School diploma or equivalent Ability to Multitask & Strong Sense Of Urgency

Job Description TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. What we're looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities: Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals. Design and deliver solutions based on TP-Link products that meet customer and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Requirements Education & Experience: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 3+ years of experience in technical support, network solutions, or a related role. Technical Skills: Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN) Hands-on experience with networking devices, including routers, switches, and access points. Proficiency in analyzing logs, packet captures, and designing technical solutions. Experience with bid analysis and crafting technical solutions for enterprise clients is a plus. Skills: Excellent written and verbal communication skills in English. Strong customer service mindset with a proactive approach to problem-solving. Ability to work collaboratively with cross-functional teams. Respond to urgent cases, including those requiring attention outside of regular working hours. Relevant certifications such as CCNA, CCNP, or equivalent certifications. Experience providing training to internal teams and external customers. Familiarity with technical support for enterprise-level clients. Benefits Salary range: $95,000 - $125,000+ DOE & Bonus Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team. At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Background: Established in 1994, in Sync Computer Solutions provides Information Technology Services and Solutions for over 300 clients in Southern California, from Small Businesses to Enterprises. We support various industries ranging from professional services, entertainment, retail, restaurants, manufacturing... What separates us from our competitors? Our technical team, our integrity, and our business longevity - Over 25 Years. Our technical team is critical to our success and the services we provide. We employ experienced & talented IT engineers that are easy to work with, have great character, and always put in their best efforts for our clients. Once we find these key individuals that meet our high standards of integrity & talent, we work hard to keep those key engineers on our team for years. And we have engineers that have been with in Sync for over 15 years. And our clients remain with us for years as well. We believe our corporate success is measured in the length of the relationships we have with our clients...and we have clients that have remained with us for over 25 years. Job Description The Successful Candidate: The successful candidate must love new challenges, being thrust in new IT environments & solving tough technical problems. You must love technology and continue to learn new skills. We reward generously for that key individual. Our engineers are assigned particular clients based on their technical skills. Their job is to continually manage & maintain their clients' IT infrastructure. To improve upon their existing environment so that the client can operate with secure, robust and redundant systems that are backed up onsite & remotely. Our job is to protect & secure our clients IT assets & data, and to keep their systems up and running 24/7. We truly believe in the following: Work hard. Play hard. Worry less. We believe in balance in life and not taking advantage of our engineers. Weekend work is the exception, not the rule. This job does require travel onsite to our clients. Qualifications Experience Wanted: • 10+ years of IT infrastructure support • AWS & Azure Cloud • IaaS & DaaS • Supported Small & Medium Businesses • ALL recent versions of MS Windows Server • LAN/WAN Network Diagnosing/Troubleshooting • Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN • Experience with IAAS Platforms such as AWS and Azure • Experience with Disaster Recovery Solutions/Business Continuity • Managing MS Exchange Server & Office 365 hosted solutions • Upgrading & migrating virtual & physical servers • Hyper-V management including new implementations • Networking experience including configuring VLANs • Experience configuring & supporting managed Layer II/III switches • Firewall Configuration & IT Security including discovering & resolving vulnerabilities • Network assessment & documentation with solution recommendations • Ability to work independently, be self-motived and manage time effectively • Trustworthy & Honest • Project management & experience completing network infrastructure rollouts • Available for after hours, weekly rotations for on-call and maintenance support. • Linux, VMware, & Citrix Experience a Bonus Must be able to communicate well. The majority of our IT support is onsite - so a valid drivers license with a good driving record is required. Additional Information HOURS Normal working hours are 9:00 am to 6:00 pm, Monday through Friday but, being in the IT business, there are times when off-hours are required. TO APPLY Please forward a copy of current resume and salary requirements

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Network Support with PeopleSoft familiarity, purchasing . Network support requires: Minimum Associates degree preferred- Knowledge of PeopleSoft (Purchasing System) i.e., creation of purchase orders a big plus- Proficient in Microsoft Office Suite (Excel, Access, Word)- Strong Excel skills (formulas, vlookup, pivot tables, macros)- Experience with GSuite (Google Mail, Docs, Sheets, Slides) preferred - Minimum of 2-3 years relevant experience, preferably within a Wireless Network organization.- Network support duties: Support network engineers in all purchasing related functions for the purpose of meeting the regions monthly and annual spend and commitment goals- Create and or amend hundreds of PO?s monthly and actively monitor outstanding lines for the life of the PO Additional Information $24/hr 6 months

ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike. Our vision is to provide a virtualization layer that connects every device in the world. Job Description You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things! Position is remote, but PST time zone preferred. Qualifications Experience setting up systems and procedures to handle community management Ability to effectively teach and support end users with varying degrees of computing skills Ability to assess training needs and create documentation is necessary Outstanding listening and communication skills Enjoy speaking to groups or one on one Excellent organizational and time-management abilities Assertive in procedural enforcement Experience with enterprise networking a plus Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Benefits: Dental insurance Health insurance WHO WE ARE: We here at Zero Impact Solutions are passionate about driving this revolution and building the infrastructure powering California's EV charging networks. Zero Impact Solutions continues to build relationships with reputable companies through our dedication and quality. We're bringing together stakeholders to make e-mobility a reality for our Golden State. Since our founding in 2018, Zero Impact Solutions has focused solely on making the transition to electricity easy for businesses, fleets, and drivers. Zero Impact Solutions offers an opportunity to be a part of a new and thriving industry and the opportunity to create an all-electric future for generations to come. Be a part of the groundbreaking team, that's building the EV charging industry and make your mark on how people and goods will be transported. JOB SUMMARY: Zero Impact Solutions is seeking a Technical Support Manager to lead our customer service and technical support organization for the EVOLV Charging platform. This role is responsible for managing and developing a high-performing support team while serving as a hands-on subject matter expert in OCPP-based EV charging systems. The ideal candidate brings proven experience leading customer support teams and practical, real-world knowledge of OCPP (1.6J and/or 2.0.1), with the ability to work directly with the EVOLV platform development team to ensure reliable operations, effective issue resolution, and exceptional customer experiences. : Team Leadership & Support Operations Lead, coach, and develop a team of customer service and technical support specialists, setting clear expectations, goals, and performance standards. Own staffing, scheduling, and coordination with internal teams and service providers to ensure operational coverage. Foster a culture of accountability, collaboration, and customer-centric problem solving. Monitor call handling, ticket activity, and support quality; provide ongoing coaching, feedback, and performance management. Serve as a senior point of contact for escalated customer issues, ensuring timely and professional resolution. Technical Expertise (OCPP-Critical) Act as the primary escalation point for complex EV charging issues, with a strong focus on OCPP-based interactions within the EVOLV platform. Apply hands-on knowledge of OCPP 1.6J and/or 2.0.1 to diagnose and resolve issues related to charger authorization, transactions, session management, firmware updates, heartbeats, and charger state changes. Work directly with the EVOLV platform developers to investigate protocol-level issues, review platform behavior, and validate fixes, configuration changes, or releases. Interpret OCPP logs, message flows, and system events to identify root causes and recommend corrective actions. Translate platform-level technical findings into clear, actionable guidance for the support team and customer-facing communications. Serve as the internal authority on how OCPP behavior maps to EVOLV platform functionality, ensuring support teams understand system behavior, limitations, and known issues. Training & Knowledge Management Develop and deliver structured training programs covering customer service best practices, troubleshooting methodologies, and OCPP fundamentals. Ensure support specialists are equipped to independently resolve common EV charging and platform-related issues. Create, maintain, and continuously improve internal documentation and company-wide knowledge base resources related to EV charging workflows and EVOLV platform behavior. Cross-Functional Collaboration & Reporting Collaborate with the EVOLV platform development team, Service, Product, Sales, and Marketing to remain current on features, updates, and serviceability impacts. Prepare and maintain reports and dashboards tracking KPIs such as ticket volume, issue categories, resolution time, escalation rates, SLA performance, and customer satisfaction. Analyze support data to identify trends, recurring issues, and areas for improvement, present insights and recommendations to leadership. Occasionally travel to customer sites to provide hands-on technical support for high-value customers and strengthen long-term relationships. Required Qualifications Proven experience leading customer service and/or technical support teams, including coaching, performance management, and scheduling. Hands-on experience supporting OCPP-compliant EV charging systems, with demonstrated ability to troubleshoot real-world protocol and connectivity issues. Strong working knowledge of OCPP 1.6J and/or 2.0.1 and how charger-to-backend communications impact customer experience. Minimum of 5+ years of experience in technical support, customer support, or service operations roles. Experience using CRM and ticketing systems. Excellent verbal, written, and presentation communication skills. Ability to manage multiple priorities in a fast-paced environment. Valid State Driver's License. Authorized to work in the United States (E-Verify employer). Ability to pass background and drug screening. Preferred Qualifications Bachelor's degree in Business, Engineering, Information Systems, or a related field. Experience supporting multi-vendor EV charging hardware in a networked environment. Experience managing 24/7 support operations. Physical Requirements: · Stand, walk, sit, talk, hear, type, and write. · Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls. · Use standard office equipment such as computers, smartphones, printers, photocopiers, etc. · Prolonged periods of sitting at a desk and working on a computer. · Lift files and open desk drawers and filing cabinets. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. AAP/EEO Statement Zero Impact Solutions is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability. #ZR Compensation: $70,304.00 - $95,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. What we're looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities: Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals. Design and deliver solutions based on TP-Link products that meet customer and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Requirements Education & Experience: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 3+ years of experience in technical support, network solutions, or a related role. Technical Skills: Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN) Hands-on experience with networking devices, including routers, switches, and access points. Proficiency in analyzing logs, packet captures, and designing technical solutions. Experience with bid analysis and crafting technical solutions for enterprise clients is a plus. Skills: Excellent written and verbal communication skills in English. Strong customer service mindset with a proactive approach to problem-solving. Ability to work collaboratively with cross-functional teams. Respond to urgent cases, including those requiring attention outside of regular working hours. Relevant certifications such as CCNA, CCNP, or equivalent certifications. Experience providing training to internal teams and external customers. Familiarity with technical support for enterprise-level clients. Benefits Salary range: $95,000 - $125,000+ DOE & Bonus Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team. At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Background: Established in 1994, in Sync Computer Solutions provides Information Technology Services and Solutions for over 300 clients in Southern California, from Small Businesses to Enterprises. We support various industries ranging from professional services, entertainment, retail, restaurants, manufacturing... What separates us from our competitors? Our technical team, our integrity, and our business longevity - Over 25 Years. Our technical team is critical to our success and the services we provide. We employ experienced & talented IT engineers that are easy to work with, have great character, and always put in their best efforts for our clients. Once we find these key individuals that meet our high standards of integrity & talent, we work hard to keep those key engineers on our team for years. And we have engineers that have been with in Sync for over 15 years. And our clients remain with us for years as well. We believe our corporate success is measured in the length of the relationships we have with our clients...and we have clients that have remained with us for over 25 years. Job Description The Successful Candidate: The successful candidate must love new challenges, being thrust in new IT environments & solving tough technical problems. You must love technology and continue to learn new skills. We reward generously for that key individual. Our engineers are assigned particular clients based on their technical skills. Their job is to continually manage & maintain their clients' IT infrastructure. To improve upon their existing environment so that the client can operate with secure, robust and redundant systems that are backed up onsite & remotely. Our job is to protect & secure our clients IT assets & data, and to keep their systems up and running 24/7. We truly believe in the following: Work hard. Play hard. Worry less. We believe in balance in life and not taking advantage of our engineers. Weekend work is the exception, not the rule. This job does require travel onsite to our clients. Qualifications Experience Wanted: • 10+ years of IT infrastructure support • AWS & Azure Cloud • IaaS & DaaS • Supported Small & Medium Businesses • ALL recent versions of MS Windows Server • LAN/WAN Network Diagnosing/Troubleshooting • Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN • Experience with IAAS Platforms such as AWS and Azure • Experience with Disaster Recovery Solutions/Business Continuity • Managing MS Exchange Server & Office 365 hosted solutions • Upgrading & migrating virtual & physical servers • Hyper-V management including new implementations • Networking experience including configuring VLANs • Experience configuring & supporting managed Layer II/III switches • Firewall Configuration & IT Security including discovering & resolving vulnerabilities • Network assessment & documentation with solution recommendations • Ability to work independently, be self-motived and manage time effectively • Trustworthy & Honest • Project management & experience completing network infrastructure rollouts • Available for after hours, weekly rotations for on-call and maintenance support. • Linux, VMware, & Citrix Experience a Bonus Must be able to communicate well. The majority of our IT support is onsite - so a valid drivers license with a good driving record is required. Additional Information HOURS Normal working hours are 9:00 am to 6:00 pm, Monday through Friday but, being in the IT business, there are times when off-hours are required. TO APPLY Please forward a copy of current resume and salary requirements