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Technical support engineer jobs in Towson, MD - 2,621 jobs

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  • Entry-Level Brand Technical Specialist

    IBM Computing 4.7company rating

    Technical support engineer job in Washington, DC

    A leading tech company is seeking a Brand Technical Specialist to develop client relationships, involve in sales prospecting, and deliver innovative solutions that address complex business challenges. The role requires a blend of technical education and strong people skills to navigate customer needs and achieve sales objectives. Ideal candidates will have a degree in a relevant field, confidence in client engagement, and a collaborative mindset. Opportunities to work in various locations, including Washington, DC, with approximately 25% travel required. #J-18808-Ljbffr
    $86k-105k yearly est. 5d ago
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  • Trade Support Analyst

    Asset Staffing, Inc.

    Technical support engineer job in Baltimore, MD

    Investment Bank located in Baltimore, MD seeks Trade Support Analyst within it's Global Wealth Management group.. Applicants should have recently graduated with a degree in Finance, Economics, Business or any related discipline. Applicants should reside in the Baltimore area as this role is Hybrid and attendance on-site is mandatory 3 days per week. Description: - Hybrid: 3 days in office, 2 remote Top Skills - 1-3 years of financial services industry experience The role we are hiring for is with in our clearance operations team. The Clearance team covers the trade matching process for Wealth Management Fixed income and equity trading flow. The team works closely with the business, technology, and multiple internal teams to ensure timely clearance of trades prior to settle date. QUALIFICATIONS - Bachelor's Degree - 1-3 years of financial services industry experience; ideally with project management experience - General knowledge of financial markets and investment products, specifically equities and options - Demonstrated leadership ability and experience managing people - Excellent written and verbal communication skills - Self-motivated with a high degree of attention to detail - Ability to adapt in fast paced environment with focus on innovation and flexibility - Efficient time management skills and ability to prioritize competing urgent tasks - Team player with the ability to work effectively in a team or independently - Ability to quickly learn and apply knowledge - Demonstrated relationship building skills with stakeholders, peers, and all levels of management - Strong reasoning and problem-solving skills - Ability to think and act like an owner - Proficiency in Microsoft Excel, VBA a plus For immediate consideration contact: Jim Byrnes 212-430-1054
    $62k-106k yearly est. 5d ago
  • Help Desk Supervisor/Sr. User Trainer

    Centurion 4.7company rating

    Technical support engineer job in Washington, DC

    Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC. We are looking for on-site technical resource/support in making visually appealing and data accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management in conjunction with job requirements. Primary Responsibilities: Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management. Create, modify and run daily, weekly, monthly and quarterly reports, as requested. Provide technical support to new and current users of the internal database system. Assist in testing database functionality following upgrades or fixes. Make updates to website based on specific data points at regular intervals. Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting. Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. Basic Qualifications: Excellent written and oral communication skills. Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint. Experience using Drupal, TEAMS or TEAMS Apps. Experience with SharePoint (Administrative Role) Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Should be an expert user of the Government's word processing, spreadsheet, and email systems. Must be a U.S. Citizen and able to obtain a Public Trust clearance. Preferred Qualifications: Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred. Undergraduate degree valued. Prior supervisory experience strongly preferred. Experience with DOJ office automation environments extremely helpful. Knowledge of Government's IT environment, including office automation networks, PC and server based applications preferred. Experience using payroll systems, and financial management systems a plus. At least one year of experience in automated litigation support preferred.
    $66k-87k yearly est. 2d ago
  • Senior Technical Editing Support Specialist

    Mission Essential 4.9company rating

    Technical support engineer job in Fort Meade, MD

    Clearance Requirement: Active TS/SCI; CI-poly eligibility as directed Salary Range: $120,000 - $180,000 Job Description: Mission Essential is seeking a Sr Technical Editor to serve as the senior editor for serialized counterintelligence (CI) and counterterrorism (CT) analytic products. Ensure all finished intelligence complies with agency publication standards, style guides, security classification marking rules, and DoD/DA/IC directives; manage templates across product lines; coordinate scheduling and dissemination; and represent the Government customer in interagency forums. Key Responsibilities: · Review and finalize intelligence products for grammar, punctuation, clarity, logic, consistency, and adherence to classification caveats/portion markings, ensuring alignment with national/DoD/DA guidance and ACIC standards. · Maintain, modify, and improve templates for ~15 product lines and sub-product lines, supporting products that range from 2 to 100+ pages. · Plan and supervise editorial workflows that support production of 500+ formal analytic products annually; coordinate schedules and dissemination with authors, editors, web developers, and Government stakeholders to meet weekly/periodic output requirements. · Amend tables, tone boxes, and graphics so they are consistent with the accompanying text and presentation standards; ensure proper layout and metadata for external-facing ACIC publishing. · Represent Government Customer in meetings with internal and national-level intelligence agencies to resolve technical publication issues, electronic dissemination standards, and to conform with DoDIIS requirements. · Collaborate with authors and SME stakeholders to refine narrative structure, scope, and purpose; research content and enforce IC style/vocabulary consistency (ICDs 206/209/501/710, as applicable to agency practice), negotiating further revisions as needed to achieve publication quality. · Edit, design, and manage content for multimedia intelligence publications (internal/external), ensuring formatting and electronic dissemination meet established policies and external-facing site requirements. Minimum Qualifications · TS/SCI clearance (active); CI-poly eligibility · Demonstrated experience reviewing and finalizing IC/DoD intelligence products with classification and style guide compliance, and ability to formalize final products IAW established policies. · Proven capability to modify templates across ~15 product lines, producing items from 2-100+ pages while meeting weekly/periodic cadences (e.g., ASR and other serialized products). · Ability to coordinate production and dissemination for high-volume outputs (e.g., ~500+ formal products/year), working across editorial and technical teams. Minimum Education Qualifications: · High school diploma and 20 years of relevant experience with at least a portion of the experience in the last two years OR · Associate degree and 16 years of relevant experience with at least a portion of the experience in the last two years OR · Bachelor's degree and 14 years of relevant experience with at least a portion of the experience within the last 2 years OR · Master's degree and 12 Years of relevant experience with at least a portion of the experience within the last 2 years. Preferred Qualifications · 12+ years editorial experience (Master's +12 or Bachelor's +14) managing complex intelligence publishing pipelines; advanced knowledge of IC/DoD editorial standards and structured analytic tradecraft. · Demonstrated leadership in interagency publishing standards (DA/NGIC/DoDIIS), and in building/editing multimedia content for external dissemination. · Experience implementing two-pass QA/QC processes, redline/version control, and production dashboards tracking cycle time and defect rates.
    $40k-56k yearly est. 2d ago
  • Principal Cloud Solutions Engineer, Integration

    Ll Oefentherapie

    Technical support engineer job in Washington, DC

    United States Job Identification 313489 Job Category Pre Sales Posting Date 12/16/2025, 03:30 PM Job Type Regular Employee require a security clearance? No Years 6 to 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment. Responsibilities Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies. Qualifications Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $113,100 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion Short term disability and long term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Request a referral from an Oracle employee. #J-18808-Ljbffr
    $113.1k-185.1k yearly 2d ago
  • Mid-Level Systems Engineer

    Leidos 4.7company rating

    Technical support engineer job in Bethesda, MD

    Leidos National Security Sector combines technology-enabled services and mission software capabilities in the areas of cyber, logistics, security operations, and decision analytics to support our defense and intel customers' mission to defend against evolving threats around the world. Our team's focus is to ensure our customers have the right tools, technologies, and tactics to keep pace with an ever-evolving security landscape and succeed in their pursuit to protect people and critical assets. The Intelligence Production Solutions Division (IPSD), part of the Decision Advantage Solutions Business Area, is currently seeking a Mid-Level Systems Engineer for the Chinook Program. As part of a highly skilled team, you will play a critical role in delivering geospatial intelligence (GEOINT) capabilities through innovative systems engineering practices, directly supporting the Customer's mission to provide timely, relevant, and accurate intelligence to national decision-makers and warfighters. Position may be performed in the following locations below. Please note Gaithersburg, MD is the program's primary work location. Gaithersburg, MD Alexandria, VA Chantilly, VA Aurora, CO St. Louis, MO Tucson, AZ Clearance Level Required: Top Secret with SCI eligibility and able to obtain a Polygraph. Primary Responsibilities: Support system architecture design, requirements development, integration planning, and configuration management. Provide engineering expertise for mission systems across the full system lifecycle from concept through deployment and sustainment. Collaborate with stakeholders across the Customer's and contractor teams to ensure interoperability, scalability, and mission alignment. Evaluate and recommend tools, techniques, and processes for system development and integration. Develop and maintain technical documentation, including system interface control documents (ICDs), and engineering reports. Participate in technical reviews, readiness assessments, and milestone events. Conduct analysis of system performance and provide recommendations for optimization. Basic Qualifications: US citizenship is required per contract. Bachelor's degree in Systems Engineering, Computer Science, or related field and 4-8 years of prior relevant experience or Master's with 2-6 years of prior relevant experience. Strong understanding of systems engineering principles, including requirements management, integration & test, and configuration control. Familiarity with Model-Based Systems Engineering (MBSE) tools and methodologies (e.g., Cameo, Sysml). Experience working in a DoD or Intelligence Community (IC) environment. Proficiency with Atlassian tools (JIRA, Confluence), Microsoft Office Suite, and collaboration platforms. Excellent written and verbal communication skills. Preferred Qualifications: Systems Engineering Professional (SEP), INCOSE, CISSP, Security+ certification, or similar credentials. Experience supporting the Customer's programs or working with the GEOINT lifecycle. Knowledge of cloud-based architectures (AWS, C2S) and DevSecOps environments. Familiarity with Agile and SAFe methodologies. Experience supporting GEOINT missions. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Original Posting: November 21, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit *************** Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ************************************ Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at *****************************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr
    $87.1k-157.5k yearly 4d ago
  • Frontier AI Deployment Engineer for Government

    Openai 4.2company rating

    Technical support engineer job in Washington, DC

    A tech-focused organization is looking for a Forward Deployed Engineer to lead complex AI deployments with government clients. You will be responsible for managing technical delivery, embedding within client teams, and utilizing advanced AI technologies to solve critical challenges. Ideal candidates will have 5+ years of experience in engineering, a TS/SCI clearance, and a strong ability to communicate effectively while navigating fast-paced environments. This position allows for hybrid work with significant travel requirements. #J-18808-Ljbffr
    $77k-108k yearly est. 5d ago
  • Patent Prosecution Attorney - Software & Tech

    Vanguard-Ip

    Technical support engineer job in Washington, DC

    A mid-sized patent law firm located in Washington, DC, is seeking candidates with prior experience in patent prosecution and a relevant degree. The ideal applicant will have a USPTO Reg. No. and competencies in software technologies like cloud and AI. This firm, specialized in IP placements, offers a unique understanding of technical needs and candidates' career aspirations, ensuring a supportive recruitment experience. Candidates are encouraged to apply confidentially for this exciting opportunity in patent law. #J-18808-Ljbffr
    $74k-106k yearly est. 2d ago
  • AI/ML Solutions Engineer

    Indev

    Technical support engineer job in Washington, DC

    Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance. InDev is seeking an AI/ML Developer to serve as an AI/ML solutions engineer for the design, development, and deployment of AI/ML-enabled tools integrated across ServiceNow, and cloud platforms. This role is ideal for an engineer who is passionate about creating innovative AI-driven solutions that improve business operations. The AI Solutions Engineer will focus on hands-on coding, AI integration, and workflow automation, enabling our client to streamline internal processes, boost productivity & quality, while collaborating closely with product owners, platform teams, and stakeholders in an Agile delivery model. Candidates should have prior DHS experience and possess an active DHS clearance. Key Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Builds, and delivers complex AI agents and automation workflows tailored for ServiceNow ITSM-related processes. Develops generative AI models (e.g., fine-tuned large language models, diffusion models) and integration with emerging AI APIs (OpenAI GPT4, Google Gemini). Deploys models within production environments across cloud-native platforms. Integrates AI-driven solutions with ServiceNow. Integrates AI tools into existing business systems and processes. Collaborates with process owners to understand task logic and data flows. Ensures security, data privacy, and human-in-the-loop review were needed. Maintains and documents AI systems for stability and reproducibility. Promotes and follows clean coding, DevOps best practices, and responsible AI. Works within an Agile, sprint-based delivery environment to translate business and mission requirements into technical solutions. Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field from a U.S.-accredited institution. 3+ years of experience with AI/ML. Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring. Familiarity with machine learning frameworks and modern AI tooling. Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS. Knowledge of relational and non-relational databases (SQL and NoSQL) and data processing technologies. Familiarity with Large Language Models (LLMs) and Voice AI technologies (e.g., Google DialogFlow) Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs. Strong proficiency in Python, Java, C++, Go, or C# and JavaScript. Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design. Ability to produce clear, comprehensive, and user-friendly technical documentation. Written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences. Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools. Analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges. Experience working in ServiceNow to utilize webhooks and APIs for application integration. Preferred Qualifications: Experience with Google Gemini models or APIs. Experience deploying and operating AI/ML models in regulated or federal environments. Experience supporting or integrating with enterprise ITSM platforms such as ServiceNow. About Us: At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let's innovate. ************* Why InDev: Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged. Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale. Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference. Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth. Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set. Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape. If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.
    $90k-129k yearly est. 1d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Technical support engineer job in Baltimore, MD

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $41k-73k yearly est. 8d ago
  • IT Support Team Lead - End User Ops

    Blue Star Partners LLC 4.5company rating

    Technical support engineer job in Baltimore, MD

    Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information
    $85 hourly 3d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support engineer job in Baltimore, MD

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $60k-84k yearly est. 8d ago
  • Field Support Engineer

    360 It Professionals 3.6company rating

    Technical support engineer job in Washington, DC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Immediate need for an experienced Field Support Engineer to add to the team in Washington, DC. Successful candidates must possess an active TS/SCI clearance and be comfortable performing the following: · Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. · Conducts technical training and product briefing with customers, vendors and company representatives. Qualifications · BS or equivalent + 5 yrs. related experience, or MS + 3 yrs. related experience · Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance Additional Information Thanks and Regards Vikas Kumar vikas.kumar(@)360itpro(dot)com
    $71k-96k yearly est. 1d ago
  • Forward Deployed Engineer, Gov

    Openai 4.2company rating

    Technical support engineer job in Washington, DC

    About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers-where model performance matters, delivery is urgent, and ambiguity is the default. You'll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you'll identify reusable patterns, codify best practices, and share field signal that influences OpenAI's roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from their applications. Forge and manage relationships with customer leadership and stakeholders, ensuring successful deployment and scale. Scope work, sequence delivery, and remove blockers early-making trade-offs between scope, speed, and quality. Contribute directly in the code when clarity or momentum depends on it. Codify working patterns into tools, playbooks, or building blocks others can use. Share field feedback with Research and Product to influence model and product development. Keep teams moving through clarity, judgment, and consistent follow-through. You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience, ideally in customer-facing or government environments. Active TS/SCI clearance or equivalent Have scoped and delivered complex systems in fast-moving or ambiguous contexts. Write and review production-grade code across frontend and backend, using Python, JavaScript, or similar stacks. Are familiar with cloud deployment models (Azure, AWS), Kubernetes, Terraform, and related infrastructure. Have experience building or deploying systems powered by LLMs or generative models, and understand how model behavior affects product experience. Simplify complexity, make fast, sound decisions under pressure, and communicate clearly across technical and non-technical audiences. Spot risks early, adjust without slowing down, and model calm judgment when stakes are high. Are humble, collaborative, and eager to help others with empathy. Operate with high horsepower, thrive in dynamic environments, and can ruthlessly prioritize across multiple projects. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Aff… Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $77k-108k yearly est. 5d ago
  • Patent Prosecution Associate - Elite IP for Emerging Tech

    Vanguard-Ip

    Technical support engineer job in Washington, DC

    AmLaw 100 Firm with Cravath level compensation. Per the Global IP Awards: "US Patent Prosecution Firm of the Year." A Go-To Firm for Emerging Tech Companies. Among the leaders in "Best Performing" rankings. REQUIREMENTS Candidates should have an electrical engineering, computer engineering, computer science, data science, or physics background or equivalent experience. A USPTO registration number, superior academic credentials, and excellent oral, written, and interpersonal skills are essential. Admission to the Bar in the jurisdiction where the work is being performed is also required. SUMMARY Vanguard Intellectual Partners (Vanguard-IP) specializes in placing IP/Patent professionals nationwide. Our focus on intellectual property allows us to understand our clients' technical needs and our candidates' talents and career interests. Our extensive network of long-term client relationships provides a competitive edge. Our recruiters have over 10 years of IP recruiting experience and a proven success record. We possess in-depth knowledge of the IP job market and offer trusted career advice. We also have the resources and contacts to ensure your resume gets noticed by the right people. We look forward to discussing your next opportunity with you. CONFIDENTIALITY At Vanguard-IP, we respect candidate confidentiality. We will always obtain your explicit authorization before submitting your resume to any client. If you are interested in opportunities in other locations, we have hundreds of openings in various markets. Please apply now, and our team will review your information for this or other suitable openings in your preferred location. #J-18808-Ljbffr
    $58k-93k yearly est. 5d ago
  • IT Support Team Lead - End User Ops

    Blue Star Partners 4.5company rating

    Technical support engineer job in Baltimore, MD

    Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information
    $85 hourly 60d+ ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Technical support engineer job in Washington, DC

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $46k-82k yearly est. 8d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Washington, DC

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $61k-85k yearly est. 37d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Technical support engineer job in Germantown, MD

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $41k-73k yearly est. 8d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support engineer job in Washington, DC

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $61k-85k yearly est. 8d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Towson, MD?

The average technical support engineer in Towson, MD earns between $58,000 and $111,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Towson, MD

$80,000

What are the biggest employers of Technical Support Engineers in Towson, MD?

The biggest employers of Technical Support Engineers in Towson, MD are:
  1. GE Healthcare Holdings Inc.
  2. Gehc
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