IT Support Specialist
Technical support representative job in Conshohocken, PA
We're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting mac OS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you.
Key Responsibilities:
• Deliver in-person and remote technical support for mac OS, iOS, and Windows 11 systems.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.
• Accurately document incidents, troubleshooting processes, and resolutions.
• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.
Required Skills & Experience:
• 3+ years of IT support experience in mixed Apple and Windows environments.
• Technical proficiency with:
o mac OS (Ventura, Sonoma), including Apple M-series hardware
o iOS configuration and support, including Apple ID/iCloud setup
o Windows 11, with expertise in imaging and end-user environment management
• Strong working knowledge of:
o Microsoft 365 (especially Exchange Online and Teams)
o Azure Active Directory / Entra ID
o Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)
- Conference room AV and office printer management
Nice to Have Skills & Experience:
Preferred Qualifications
· Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.
· Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.
Information Technology Operations Specialist
Technical support representative job in Moorestown, NJ
Key Responsibilities
Provide day-to-day IT support to radiologists, staff, and hospital clients across the U.S.
Manage system connectivity and secure access for remote radiologists (VPNs, PACS, RIS, etc.)
Troubleshoot issues related to network access, remote imaging systems, login credentials, and workstation setups
Coordinate with hospital IT departments during onboarding and configuration
Maintain documentation of system setups, logins, troubleshooting steps, and procedures
Monitor performance of technical infrastructure to proactively identify and resolve issues
Collaborate with leadership to implement process improvements and ensure HIPAA-compliant data handling
Ability to work with podcast studio for production and editing.
Videography
Qualifications
2+ years of experience in IT operations, technical support, or systems administration (healthcare or telemedicine preferred)
Familiarity with remote access tools, VPNs, PACS, RIS, and Windows environments
Strong troubleshooting skills and a proactive, solution-oriented mindset
Excellent communication skills for interfacing with both technical and non-technical users
Ability to manage multiple tasks in a fast-paced, mission-critical environment
Proficiency in Microsoft Office
Excel programing
Must be able to work on-site five days per week in Moorestown, NJ
Company Description
Excalibur is a growing teleradiology company committed to delivering high-quality services through modern, efficient, and secure systems.
Visit our website at ********************
Excalibur is a growing teleradiology company celebrating 25 years.
Joint Commission Accredited
Support Desk Technician Tier 2
Technical support representative job in Abington, PA
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. The *Support Desk Technician (Tier 2)* at Proper Sky is a key member of our service delivery team, responsible for resolving complex technical issues, supporting escalations, and ensuring a seamless IT experience for our clients. This role requires a strong technical foundation in Microsoft 365, networking, and server administration, paired with exceptional communication skills and a client-first mindset. You'll troubleshoot advanced support tickets, mentor junior technicians, and contribute to documentation and process improvements. The ideal candidate is a proactive, solutions-driven professional who thrives in a fast-paced MSP environment and is committed to service excellence.
*What you'll do*
*Technical Troubleshooting & Resolution:*
* Assess Urgency and Impact of each problem to ensure the appropriate resolution timeline is achieved.
* Triage all assigned tickets in a manner that matches the urgency and impact to our clients organization.
* Diagnose and resolve complex end-user issues related to desktops, laptops, printers, and mobile devices
* Troubleshoot server and network-related issues (DNS, DHCP, VPN, Active Directory, etc.
* Troubleshoot escalated support tickets from a Tier 1 technician
* Identify root causes and implement permanent fixes
* Provide remote and occasional on-site support for critical issues
*Problem Escalation Support:*
* Provide technical assistance and mentorship to Tier 1 and junior technicians
* Escalate issues to Tier 3 or engineering teams when necessary, with detailed documentation
* Identify root causes of escalated issues and ensure SOP's are documented to ensure next-level support can resolve the issue if it repeats.
* Collaborate with project teams on migrations, upgrades, and deployments
* Participate in team standups and knowledge-sharing sessions
*Project Execution:*
* Execute defined scopes of work based on engineering or service manager assignments
* Provide status updates on assigned project tasks and collaborate closely with Project Managers, Engineers, and Service Managers
* Identify risks or blockers during project execution and escalate appropriately
*Documentation & Continuous Improvement:*
* Maintain accurate and up-to-date documentation in ConnectWise, Hudu and the knowledge base
* Contribute to internal process improvements and standard operating procedures (SOPs)
* Flag recurring issues and propose solutions to reduce repeat incidents
*Client Engagement:*
* Provide professional and empathetic communication to clients via phone, email, and ticketing systems
* Ensure timely and accurate updates to clients on issue status and resolutions
* Maintain customer satisfaction by meeting or exceeding SLAs and expectations for each problem you are navigating
*Work Schedule:*
* The Support Technician role covers the 8am-5pm EST shift.
* The position is subject to covering a rotating "On-Call" shift from 5pm-10pm (Weekdays) and 8am-5pm (Weekends/Holidays) to respond to after-hours emergency requests.
*Work Location:*
* This role is a hybrid role and reports locally to Proper Sky's headquarters in Abington, PA for all scheduled shifts.
*Qualifications*
*Education & Technical Experience:*
* 5+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment
* Certifications such as CompTIA Network+/Security+, Microsoft AZ-104, Azure Administrator Associate and Cisco CCNA a plus
* ITIL Foundation 4 or higher
* Strong knowledge of Microsoft 365, Azure AD, Exchange Online, SharePoint, Teams, and Intune
* Proficient in troubleshooting Windows OS, servers, networking issues (DNS, DHCP, VPN, VLANs, firewalls)
* Familiarity with backup systems, EDR platforms, and RMM tools
* Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools preferred
*Soft Skills:*
* Strong verbal and written communication skills
* Ability to manage multiple tasks and prioritize in a fast-paced environment
* Self-starter with a continuous learning mindset
* Team player with mentoring capabilities
* Highly organized, detail-oriented, and customer-service driven
*Call-To-Action*
* If you're ready to make an impact and be part of a passionate team that values innovation and customer service, we invite you to apply today! xevrcyc Join us at Proper Sky, where your expertise will shine.
Job Type: Full-time
Pay: $58,000.00 - $75,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Technical support representative job in Wilmington, DE
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Sr Technical Support Specialist
Technical support representative job in Lansdale, PA
Site Support Specialist III
Pay Rate; $55 - $60/hr
This role will be reporting to CAES IT Service Delivery East Coast End-User Support team. 10% or less travel may be required.
Role will be responsible for IT critical site support, located in Lansdale PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1.
Responsibilities:
ESSENTIAL FUNCTIONS and DUTIES:
• AZURE/Active Directory; add new systems to the network; unlock/reset user account password
• Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
• Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
• VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
• Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
• Provision/Deployments; Provision user workstations using Dell LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP.
• Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary
• Virus/spam protection High Proficiencies
• Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers.
• Corporate Mobile Device management experience, mobile device troubleshooting
• Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time.
• Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls.
• Improve and maintain 6S in your area; make suggestions for improvements.
• Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.
Qualifications:
MINIMUM JOB QUALIFICATIONS:
• Bachelor degree in Information Technology or 5 years of experience
• A+ Certification and knowledge of PC Architecture
• 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port)
• 5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc)
• 5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
• 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT)
Preferred Job Qualifications:
• Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
• Advanced knowledge of MS Office Suite
• Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
• Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
• Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work regularly with customers face-to-face, phone or e-mail
Product Support Specialist
Technical support representative job in Philadelphia, PA
The Product Support Specialist will serve as a core member of the Custom Product and Technology team, responsible for ensuring that our product userbase have a seamless experience with our products. The ideal candidate will be detail-oriented, customer-focused with strong problem-solving skills and excellent communication capabilities.
Key Responsibilities:
Customer Support & Issue Resolution
Respond to user inquiries and tickets to resolve issues efficiently and effectively, and ensure timely, empathetic, and professional customer interactions.
Diagnose, troubleshoot, and resolve product issues or escalate them appropriately.
Document common issues to share with product and engineering team.
Product Expertise
Develop in-depth knowledge of the product's features, workflows, and limitations.
Serve as a subject-matter expert (SME) to both customers and internal teams.
Stay up to date on product updates and new functionality.
Training & Onboarding
Guide new users through setup, configuration, and adoption.
Create or deliver training materials (guides, videos, webinars, FAQs).
Provide proactive education to reduce future support needs.
Feedback & Reporting
Collect and analyze user feedback to identify pain points or feature requests.
Communicate insights to product leads.
Lead the development of product documentation and user educational materials.
Track and report support metrics (ticket volume, response time, resolution rate).
Looking for: Organized, project assistant background, great communication skills, no creative or tech background required. Microsoft proficiency This person will consulting the engineers for issues reported if needed. Teams calls/IT tickets (asynchronous - mostly)
yrs of experience: 2-3 years
preferred: bachelor's degree
Desktop Support Specialist
Technical support representative job in Malvern, PA
For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a “Desktop Support” for one of our clients that is a leading multination corporation.
Position: Desktop Support
Location: Malvern, PA - Onsite
Duration: 6 months
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all client end users devices, including desktop, laptop, mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
- Support Major Incident calls for Workplace Services
Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Warm Regards,
Signature
Customer Service Representative
Technical support representative job in Wilmington, DE
Duration-12+ months Contract
Shift-8 am - 4:30 pm M-F
Qualifications:
Phone background preferred
Proficient on the computer
Good typing skills
Friendly customer service.
Contact with taxpayers at the window.
100% incoming calls, 1000 calls/day across the department
Customer Service Representative
Technical support representative job in Medford, NJ
Job Title: Commercial Lines Customer Service Representative (CSR) (AKA, Account Manager)
Reports To: Operations Manager
Benefit Plan- benefits plan (including a 50% match of the first 10% in the 401k) as well as the chance to earn commissions, referral fees, one-time payments for certain sales, the end-of-year growth bonus structure, etc.
Job Description: The Customer Service Representative is responsible for the prompt, efficient, and effective processing and management of producers' and customers' requests for quotes, renewals, endorsements, claims, audits, new business, and for addressing other policy and customer information.
Job Functions:
Quotes - The CSR, in partnership with the producer, gathers and evaluates sufficient information to market/ re-market and quote new business, additional lines, and renewal policies on behalf of agency prospects and customers within the guideline time periods defined by agency management (further time frame details TBD).
Renewals - The CSR receives, reviews, and processes renewals on a timely basis (time frames to be defined), which includes holding renewal review meetings with the producer(s) on at least a monthly schedule.
Policy Changes/Endorsements - The CSR collects information from clients and/or the producer, and processes policy changes in a timely manner as determined by agency timeline requirements, utilizing a system for scheduled follow-up as needed to assure customer satisfaction and alerting the producer to unique situations.
Claims - Recognizing that claims is the primary reason for clients' insurance purchases, the CSR will open, manage, and monitor claims as needed for the clients of the T.C. Irons Agency (with procedures and responsibilities varying at times from the Burlington office as compared to the other office locations).
Audits - The CSR will assist the client and the producer in resolving audits on a timely (TBD) basis.
New Business - This core element of the CSR's job (which creates a sustainable revenue stream for the agency and its associates) involves coordinating actions among the client, the carrier(s)/brokerage source(s), and the producer - so that the correct details are entered into the Agency Management System, the policy is received promptly, the delivery package is prepared for the producer, the policy is mailed if personal delivery is not going to occur, etc.
Other business duties as assigned by Operations Manager as needed to generate and sustain agency profitability.
Customer Service Representative
Technical support representative job in Blue Bell, PA
Job Description/Responsibilities
Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service.
Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:
Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
Maintain customer records, generate reports, and carry out general administrative responsibilities.
Provide support with administrative tasks related to the operations of the flight school.
This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.
Qualifications/Skills
Excellent oral and written communication skills
Ability to work independently with little direct supervision and work as part of a team
Ability to accept responsibility
Effective multi-tasking and time management skills
Knowledge of Customer service principles and practices
Professional personal presentation
Attention to detail
Customer Service Representative
Technical support representative job in Fort Washington, PA
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Patient Support Specialist
Technical support representative job in Horsham, PA
As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.
We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote.
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:
-- 1 Week: 7:30 AM - 4:00 PM
-- 2 Weeks: 9:00 AM - 5:30 PM
-- 1 Week: 11:30 AM - 8:00 PM
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Responsibilities:
Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan
Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Other duties as assigned
Qualifications:
Associate Degree required; B.S. or B.A. degree preferred
A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Ability to learn and work within IT platforms to document patient cases
Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote)
Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs
Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
Strong financial management skills to reconcile receipts for patient reimbursement
Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly:
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
MYNT Support Specialist I
Technical support representative job in Marcus Hook, PA
Akkodis is MYNT Support Specialist for a contract position with a client Location Details: Boothwyn, Pennsylvania (100% Onsite).
Rate Range: $20-22/HR on W2 + benefits, the rate may be negotiable based on experience, education, geographic location, and other factors
Job Title: MYNT Support Specialist I
Location Details: Boothwyn, Pennsylvania (100% Onsite)
Type: Fulltime
Shift: Mon - Fri (1st Shift)
Job Summary
MYNT Support Specialist I
Customer Service - Boothwyn, Pennsylvania
As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.
Roles & Responsibilities:
Provide expert technical support to dealers and end users.
Troubleshoot hardware issues via phone, online chat, and emails.
Troubleshoot software issues and networking devices.
Perform remote desktop sessions to aid in troubleshooting process.
Record detailed notes on hardware issues.
Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
Qualifications:
2-year technical degree or equivalent experience.
Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
Extensive computer hardware and software knowledge.
Ability to proficiently troubleshoot technical hardware issues.
High attention to detail with the ability to learn on the fly.
Friendly professional personality with ability to keep composure during difficult calls.
Experience with Salesforce or other CRM preferred.
Bilingual (English - Spanish) is a plus.
Benefits include but are not limited to:
Medical/Dental/Vision
401K
PTO/Paid Holidays
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Field Technical Service Representative-Metal Packaging
Technical support representative job in Philadelphia, PA
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Client Support Staff
Technical support representative job in Philadelphia, PA
Job DescriptionDescription & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.
What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days.
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements
A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Bilingualism is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Friday & Saturday 11:00 PM - 7:00 AM (16 Hours/week) $16.82 per hour
eepoint Product Technology Support Coordinator
Technical support representative job in Philadelphia, PA
We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality.
The Role
As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will represent the product team in daily scrum, sprint planning, and retrospective meetings for continued product development. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support.
New Product Support:
* Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support.
* Oversee requirements gathering from various workstream coordinators to supplement technical support and critical thinking.
* Assist workstream coordinators with managing backlogs and their continuous refinement to provide higher value and ensure there is sufficient details and understanding within the team for work items near the top of the backlog.
* Oversee the process of ensuring backlog requests are broken down into sufficiently small size stories to support development and testing.
* Work with technology partners to support the delivery life cycle from a business perspective.
* Take part in daily scrum, sprint planning and sprint retrospective review meetings.
* Support the business to investigate and troubleshoot issues.
* Act as a product workstream coordinator, aligning with areas of experience and expertise.
* Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation.
Ongoing Product Support:
* Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables.
* Assess and document business impact of business issues and outages, including affected processes and impacted teams.
* Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement.
* Drive the process to identify root cause analysis alongside technology teams.
* Advocate for system enhancements and business support based on recurring issues and user feedback.
* Draft client communications for business and technology changes as needed.
* Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines.
* Train product users on new tools and procedures.
This role can be held remotely from any location in the United States.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Qualifications
The Requirements
* Strong background in product and technology development, with hands-on experience coding systems.
* Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives.
* Strong skills in writing stories, debugging and testing to ensure code quality and functionality.
* Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support.
* Technical proficiency in coding languages such as C#, JavaScript, SQL, etc. and understanding of SDLC is a plus.
* Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients.
* Strong interpersonal and client management skills to build and maintain relationships.
* Strong organizational abilities and flexibility to work in a performance-driven environment.
* Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement.
* Ability to drive and manage projects and product initiatives.
* Desire to learn, accept new challenges, and have fun while doing so.
* Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus.
* Ability to travel and work extended hours as needed.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.
The role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
* Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
* Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
* Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
eepoint Product Technology Support Coordinator
Technical support representative job in Philadelphia, PA
We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality.
**The Role**
As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will represent the product team in daily scrum, sprint planning, and retrospective meetings for continued product development. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support.
**New Product Support:**
+ Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support.
+ Oversee requirements gathering from various workstream coordinators to supplement technical support and critical thinking.
+ Assist workstream coordinators with managing backlogs and their continuous refinement to provide higher value and ensure there is sufficient details and understanding within the team for work items near the top of the backlog.
+ Oversee the process of ensuring backlog requests are broken down into sufficiently small size stories to support development and testing.
+ Work with technology partners to support the delivery life cycle from a business perspective.
+ Take part in daily scrum, sprint planning and sprint retrospective review meetings.
+ Support the business to investigate and troubleshoot issues.
+ Act as a product workstream coordinator, aligning with areas of experience and expertise.
+ Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation.
**Ongoing Product Support:**
+ Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables.
+ Assess and document business impact of business issues and outages, including affected processes and impacted teams.
+ Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement.
+ Drive the process to identify root cause analysis alongside technology teams.
+ Advocate for system enhancements and business support based on recurring issues and user feedback.
+ Draft client communications for business and technology changes as needed.
+ Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines.
+ Train product users on new tools and procedures.
This role can be held remotely from any location in the United States.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Qualifications**
**The Requirements**
+ Strong background in product and technology development, with hands-on experience coding systems.
+ Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives.
+ Strong skills in writing stories, debugging and testing to ensure code quality and functionality.
+ Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support.
+ Technical proficiency in coding languages such as C#, JavaScript, SQL, etc. and understanding of SDLC is a plus.
+ Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients.
+ Strong interpersonal and client management skills to build and maintain relationships.
+ Strong organizational abilities and flexibility to work in a performance-driven environment.
+ Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement.
+ Ability to drive and manage projects and product initiatives.
+ Desire to learn, accept new challenges, and have fun while doing so.
+ Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus.
+ Ability to travel and work extended hours as needed.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.
The role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (***********************************************************************************************************
+ **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
**EOE, including disability/vets**
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
eepoint Product Technology Support Coordinator
Technical support representative job in Philadelphia, PA
We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality.
The Role
As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will represent the product team in daily scrum, sprint planning, and retrospective meetings for continued product development. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support.
New Product Support:
Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support.
Oversee requirements gathering from various workstream coordinators to supplement technical support and critical thinking.
Assist workstream coordinators with managing backlogs and their continuous refinement to provide higher value and ensure there is sufficient details and understanding within the team for work items near the top of the backlog.
Oversee the process of ensuring backlog requests are broken down into sufficiently small size stories to support development and testing.
Work with technology partners to support the delivery life cycle from a business perspective.
Take part in daily scrum, sprint planning and sprint retrospective review meetings.
Support the business to investigate and troubleshoot issues.
Act as a product workstream coordinator, aligning with areas of experience and expertise.
Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation.
Ongoing Product Support:
Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables.
Assess and document business impact of business issues and outages, including affected processes and impacted teams.
Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement.
Drive the process to identify root cause analysis alongside technology teams.
Advocate for system enhancements and business support based on recurring issues and user feedback.
Draft client communications for business and technology changes as needed.
Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines.
Train product users on new tools and procedures.
This role can be held remotely from any location in the United States.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Requirements
Strong background in product and technology development, with hands-on experience coding systems.
Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives.
Strong skills in writing stories, debugging and testing to ensure code quality and functionality.
Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support.
Technical proficiency in coding languages such as C#, JavaScript, SQL, etc. and understanding of SDLC is a plus.
Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients.
Strong interpersonal and client management skills to build and maintain relationships.
Strong organizational abilities and flexibility to work in a performance-driven environment.
Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement.
Ability to drive and manage projects and product initiatives.
Desire to learn, accept new challenges, and have fun while doing so.
Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus.
Ability to travel and work extended hours as needed.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.
The role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Auto-ApplyB-Level Technician
Technical support representative job in Levittown, PA
Founded in 1990, LGH stands at the forefront of the hoisting and rigging equipment rental industry, providing rental equipment responsible for the installation, maintenance, and repair of everything from the bridges you drive on to the sports stadiums you visit.
We have an immediate need for a mechanically inclined individual to join our team where youll play a crucial role in maintaining our top-notch rental equipment, guaranteeing its immediate availability for safe utilization.
In this position, you will have the opportunity to leverage your mechanical knowledge to:
· Prepare rental equipment orders and conduct inspections to ensure compliance with our quality standards.
· Disassemble, troubleshoot, repair, reassemble and test various types of electrical, hand operated, hydraulic, and pneumatic equipment.
· Perform routine preventative maintenance on rental equipment.
· Operate forklift to load and unload delivery vehicles and transport equipment within the warehouse as part of daily operations.
· Drive company vehicles to transport rental orders in a safe and timely manner.
Hours: Monday Friday (8:00 a.m. 4:30 p.m.) Occasional overtime may be required.
Location: Bristol, PA
Minimum Starting Pay: $20.37 / hour
*You may also be eligible for a $1.00/hour increase after 6 months of employment, plus annual performance increases at 1 year and each year thereafter.
Benefits: Paid holidays, sick, and vacation time; full benefits package including medical, dental, vision, short term disability, basic life insurance, plus additional optional voluntary benefits; vested 401(k) with 5% company match; continual, comprehensive, industry-leading training program.
Requirements:
Education/Training: High School Diploma or equivalent required.
Experience:
· Mechanical background or aptitude strongly preferred -
automotive mechanic/machine shop/heavy equipment operator/mechanic/deisel mechanic/engine repair experience.
· Hand and power tool experience desired.
· Experience working on air hoists, comealongs, manual hoists, electric hoists or other rigging equipment beneficial, but not required.
Certifications/Licenses:
· Valid Driver's License with good driving record and the ability to meet insurance underwriting guidelines required.
· DOT certification required upon commencement of employment (at LGH expense); certification must be maintained. CDL NOT REQUIRED.
Physical Requirements:
· Must be able to push/pull up to 50 lbs.
· Must be able to lift/carry up to 55 lbs.
All employment offers are contingent upon the ability to pass:
Background/driver's history check
Previous employment verification
Hair Follicle drug test
DOT physical
We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor work visas.
#IND
PI7b99437131cc-31181-39166823
Technical Support Engineer
Technical support representative job in King of Prussia, PA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $22.75/Hour