Technical support representative jobs in Canton, OH - 1,362 jobs

The Service Desk Technician has primary responsibility to provide desktop support for a broad range of technologies and end-users across multiple areas of the business. This role responds to reported incidents, problems and requests with accuracy and in a timely fashion. The Service Desk Technician is responsible for answering IT requests via phone or email and provide solutions by explaining resolutions clearly and concisely to internal customers. This role will be working on-site at our Home Office in Massillon, OH. Essential Functions · Provide first level technical support for store and home office personnel. · Provide Workstation/Laptop support for store and home office personnel. · Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones). · Provide software support for critical and non-critical business applications for store and home office personnel. · Provide user account support including provisioning, deprovision, and maintenance for network and application systems. · Communicate with software/hardware vendors to resolve more complex issues. · Track software/hardware licensing and support in IT Asset Management solution. · Document and record all issues in IT Service Management solution (ITSM). · Escalate complex issues to senior technicians or system administrators as needed. · Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes. · Assist with IT projects and objectives as needed. Key Competencies: · Proficient using Microsoft Windows 11 as day-to-day Operating System. · Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe). · Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365 · Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls). · Basic Computer Hardware/Software troubleshooting skills · Excellent customer service and interpersonal skills. · Excellent organizational skills. · Strong oral and written communication skills (technical and non-technical). · Ability to collaborate in a team environment and maintain a positive attitude. · Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required). · Ability to respond to store and home office personnel after-hour and weekend requests. · Motivation to learn new skills. Education, Experience, and Certifications: · 1-2 years of prior experience in IT support or service desk or help desk role preferred · Previous experience with Halo ITSM or equivalent Service Desk solution a plus · CompTIA A+ preferred · CompTIA Network+ preferred

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Job title: Customer Support Representative Schedule: Monday-Friday Salary: $39,000 - $42,000 depending on experience Why This Opportunity Stands Out: Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts Partners with leading brands to deliver high-quality solutions for both business and consumer needs Small team with a family-like atmosphere Flexible, supportive work culture Opportunity to grow and take on more responsibility over time Key Responsibilities (Customer Support Representative): Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Process orders, returns, exchanges, and refunds accurately Maintain detailed records of customer interactions and transactions Collaborate with other departments to resolve complex issues Follow up with customers to ensure their issues are resolved to their satisfaction Provide information about products, services, promotions, or policies Identify opportunities for process improvement and customer satisfaction enhancements Qualifications (Customer Support Representative): High school diploma or equivalent (Associate's or Bachelor's degree) Previous customer service or call center experience is a plus Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Familiarity with CRM systems and Microsoft Office Suite The Customer Support Representative role is fully onsite in Fairlawn, OH with a salary range of $35,000 - $42,000 depending on experience. For immediate and confidential consideration reach out to me , Jackie Blythe, at jblythe@cfstaffing.com. #INJAN2026

Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s). PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of coatings Analyze customer issues and troubleshoot technical problems. Directly responsible for all service activities within assigned territory/account(s) including: On-site product testing and refinement Customer personnel training and development as directed. Product and process issue resolution Process documentation in a timely manner and as directed. Process auditing Other assigned service requirements as directed/assigned. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed. Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed. Collaborate with other team members to escalate complex technical issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Required/Preferred High school graduate or equivalent required Minimum 1-year related finishing experience or laboratory formulation experience. Professional training in related business and/or professional seminars Specific Knowledge, Skills, and Abilities Required Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include word processing and spread sheets. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, aggressive, and self-assured work ethics Provide leadership (leading by example with confident decision-making ability) Ability to think creatively to define and address personal, group or business needs and opportunities. Ability to travel as required. Reasoning Ability Comprehend technology uses and applications. Demonstrate outstanding problem solving and critical thinking skills.

Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s). PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of coatings Analyze customer issues and troubleshoot technical problems. Directly responsible for all service activities within assigned territory/account(s) including: On-site product testing and refinement Customer personnel training and development as directed. Product and process issue resolution Process documentation in a timely manner and as directed. Process auditing Other assigned service requirements as directed/assigned. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed. Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed. Collaborate with other team members to escalate complex technical issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Required/Preferred High school graduate or equivalent required Minimum 1-year related finishing experience or laboratory formulation experience. Professional training in related business and/or professional seminars Specific Knowledge, Skills, and Abilities Required Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include word processing and spread sheets. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, aggressive, and self-assured work ethics Provide leadership (leading by example with confident decision-making ability) Ability to think creatively to define and address personal, group or business needs and opportunities. Ability to travel as required. Reasoning Ability Comprehend technology uses and applications. Demonstrate outstanding problem solving and critical thinking skills.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers. * Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution * Provide support to customer/users where the product is highly technical and sophisticated in nature. * Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems. * Assists in the successful resolution of service escalations. * Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support. * May be involved in customer installations and/or training. * Logging and keeping records of customer/employee queries * Analyzing call logs so you can identify like/similar field issues for common solutions * Updating self-help documents so customers/employees (CCR's) can resolve problems themselves * Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues Essential Skills * A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees. * An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature , warranty documents, vendor documents, etc.). * Interpret and edit routine to complex distributor orders * Ability to make judgment calls when required to resolve field issues or make recommendations * Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings. * Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination. * Ability to manage argumentative callers and convert conversation into a positive experience * Good analytical and problematic solving skills * Understanding of garage door design, configuration, and installation requirements a plus. * Good interpersonal and customer care skills * Good accurate records keeping * Ability to travel as needed to troubleshoot field issues (estimated 15% travel) Preferred BS in a technical application such as Mechanical Engineering or Associates Degree or Technical training institution. High School Diploma

Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT. Your Day to Day: Provide IT support to end users, resolving user requests and completing tasks in a timely manner. Manage Microsoft Office 365 Exchange. Assist/configure and install desktop (or laptop) applications as needed. Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets. Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades. Provide technical and administrative support for company phone systems, voicemail, and all related equipment. Manage company route accounting Mobile devices using Knox (MDM) software. Install/support and manage the company POS system including software, computers, and credit card terminals. Manage/support Company shipping department finger scanners and mobile devices. Install/support company TVs and Camera systems. Perform computer room operation on an IBM ISeries once a week and during vacation fill in. Maintain IT asset lists and maintenance logs. Assist in preparation of technical documentation; Provide user instructions. What We're Looking For: Bachelor's degree in computer science, Information Technology or other related field. Experience in an office environment, preferably in a manufacturing company Thorough understanding of Windows 7, 10, 11 operating systems. Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting. Working Knowledge on configuring Routers. Effectively communicate with non-technical persons, both oral and written Ability to flex shifts where needed in addition to weekends as needed. Other Capabilities and Requirements: This role works in both an office and plant environment. Must be able to work in and around operating equipment in a manufacturing environment. Must be able to stand, walk, and sit for a combined 8 or more hours a day. Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally. Ability to work from/travel to remote locations as needed. The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in). After hour on call approximately every 4 wks. Why Schwebel Baking Company? Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is: Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years. Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering. We have a great benefit package including medical, dental, vision, retirement with company match.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $85,000 to $114,00

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

and does not require you to move or relocate before hire.** Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing. Position Overview: As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment. Key Responsibilities: User Support: Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment Assist users with account setup, configuration, and access permissions. Troubleshooting: Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution. Collaborate with software providers to escalate and resolve complex technical issues. Training and Documentation: Develop and deliver user training sessions on the effective use of our technology stack. Create and maintain comprehensive documentation for common issues and solutions. Collaboration Tools Management: Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools. Manage SharePoint sites and permissions to facilitate efficient collaboration. Software Integration: Ensure seamless integration and functionality between various software applications, including transcription software. Security and Compliance: Implement and enforce security best practices for remote users, with a focus on data protection and compliance. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in technical support roles, preferably in a remote work setting. Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint. Experienced with transcription software and related equipment. Strong understanding of remote collaboration tools and their configurations. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a remote team environment.

This position resides on the EDI Remit Tech team which provides second-level support for EDI's clients and call center personnel, resolving various issues dealing with remittance processing. Responsibilities: Research and resolve technical issues pertaining to remittance processes. Monitor remittance transmissions between Quadax and payers. Work with payers to obtain missing remits. Setup and maintain remittance parameters, Xpeditor settings, 835 splits, posting files, and mapping NPI to the corresponding client code. Assist with testing remittance enhancements and bug fixes for Xpeditor releases. Configure and support custom remittance reports for clients. Complete analysis and gather information for remittance enhancement requests. Analyze and interpret ANSI 835 data Other duties as assigned. Qualifications: Associate's degree preferred Knowledge of EDI a plus Problem solving skills Strong computer skills Excellent verbal and written communication skills Ability to work in a fast paced environment Strong attention to detail - working with clients and internal departments Ability to set priorities Ability to maintain confidentiality

About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers

Job DescriptionAbout the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance Independently research and interpret user manuals to identify solutions for complex technical issues Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers Provide technical assistance for Point of Sale (POS) systems Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure Participate in structured cabling and wiring projects as needed Set up and support technology for presentations and meetings Strive to resolve issues on the first contact, minimizing the need for escalation Escalate unresolved or specialized issues to appropriate IT teams Perform software installations and upgrades on end-user devices Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. Requirements Qualifications: The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency whether technical or non-technical without sounding condescending. A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential. Skills: Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email Strong interpersonal skills with the ability to build positive working relationships Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE

Join Our Team as an IT Support Technician! Why Work With Us? At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter! We are looking for a candidate who is not only skilled in IT support but also values precision and efficiency in their work. If you are eager to contribute to a critical sector and grow your IT expertise, we would love to hear from you. Benefits Include: * Affordable Health, Vision, Dental, and Life Insurance * 401(K) with dollar-for-dollar matching (up to 4%) * Generous Paid Time Off (PTO) * Paid Holidays * Responsible for providing exceptional customer service to patients, visitors, and One Health Ohio support staff. * Responsible for handling all onsite IT support requests, including hardware and software issues. * Manage user account setups, modifications and terminations. * Install, configure, and maintain workstations and other end-user devices. * Collaborate with the managed service provider to utilize their tools and resources effectively. * Provide immediate assistance for emergency and escalated issues. * Document all actions and communications in our IT support ticketing system. * Participate in proactive maintenance and project-based work to improve and expand our IT infrastructure. * Able to travel to any of our site locations * Other duties as assigned. Qualifications: * Eager to learn and desire to take on new work. * Experience as an IT Support Technician or similar role. * Strong understanding of computer systems, mobile devices, and other tech products. * Ability to manage multiple tasks and provide timely responses. * Excellent problem-solving and communication skills. Preferred Skills: * Knowledge of healthcare industry standards and compliance requirements. * Ability to learn and adapt to new tools and software. Physical Requirements: * Sitting in a normal seated position for extended periods of time * Reaching by extending hand(s) or arm(s) in any direction * Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. * Lifting, pushing, pulling, and carrying * Communication skills using the spoken word * Ability to see within normal parameters * Ability to hear within normal range * Ability to move about