Technical support representative jobs in North Palm Beach, FL - 1,222 jobs

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process customer refunds efficiently. Learn and manage the process of customer returns. Run daily reports and follow up on any action items. Review invoices and potentially learn to process deposits. Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges. Perform general office duties, such as managing phone calls, emails, and correspondence. Organize and schedule appointments, meetings, and conferences. Maintain and update office records, databases, and filing systems. Prepare reports, presentations, and documents as needed. Skills/Qualifications: High school diploma or equivalent; further education or certifications in administration or customer service is a plus. Previous experience in a customer service or administrative role is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills, both written and verbal. Bilingual English/Spanish is a plus. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude and a proactive approach to problem-solving. Willingness to learn new skills and take on different tasks as required.

can be located in St. Petersburg, Boca Raton or Stuart, FL. (3 days in the office/2 days remote). This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews. Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods). Responsibilities Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls. Reviews maintenance requests, completes maintenance requests timely with attention to detail. Processes orders for replacements scanners and return labels Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed. Researches non post of RDC transactions, performs maintenance to RDC platforms as needed. Completes account servicing requests with a high degree of customer satisfaction. Reviews hourly ACH reports to ensure transmissions are occurring as anticipated. Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts Compiles daily, weekly and monthly reports as requested. Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P. Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues. Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization. Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction. Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization. Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly. Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates. Resolves problems or discrepancies on customer accounts in a timely manner. Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner. Adheres to Seacoast National Bank's Code of Conduct. Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures. Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research Completes other tasks as assigned. Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties. Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes. Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services. Requirements High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields. Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services. Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours. Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding. Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them. Strong customer service skills. Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation. Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan. Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment. Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions. Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance. Ability to maintain a high degree of confidentiality. Work independently, requiring supervisory approval in unusual or sensitive situations. Strong customer service, operational, and telephone skills. Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#WeAreTradeStation Who We Are: TradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators. At TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that's using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you're joining a culture where AI is how we work . Are you ready to make yourself at home? What We Are Looking For: The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets. This is an on-site position in our Plantation office at 8050 SW 10th Street, Plantation, FL 33324. What You'll Be Doing: Assist clients and internal team members with escalated technical issues via telephone and email Train clients on our proprietary trading software, acting as a subject matter expert for our customers Act as liaison with other departments to drive resolutions for escalated issues Ability to take ownership of issue reporting and resolution follow-up Deliver Client Service and Account assistance for web, mobile and platform access points Troubleshoot client software and hardware to resolve customer impacting items Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts Participate in product testing and QA review The Skills You Bring: Constantly strive to educate and train other employees and clients Strong desire to help others Ability to deliver customer service excellence in all actions Possess superior oral and written communication skills Must be dependable, punctual and able to work in a dynamic fun work environment Must have a confident and positive attitude that supports the goals of service excellence Team player with strong leadership skills Proficient in the areas of Technical Support and Client Services Troubleshooting skills, with the ability to work through complex application and reported issues Minimum Qualifications: Bachelor's degree (Preferably Computer Science, MIT, IT, Finance or related discipline) 3-5 years of Technical Support experience Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE) Desired Qualifications: CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+) Securities Industry qualifications: Series 7, 63 & 3 What We Offer: Collaborative work environment Competitive Pay Yearly bonus and generous 401k plan Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan! Generous Paid Time Off plans Flexible working environment TradeStation Account employee benefits, as well as full access to trading education materials Pay Range (US) $55-60K (Countries outside of the US have differing ranges in accordance with local labor markets) TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

Description: International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment. Purpose The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education. Responsibilities System Administration and User Support Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features. Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings. Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access. Create bulk templates for new users/students in Typhon. Network and Security Administration Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles. Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender. Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies. On-Campus Technology Coordination Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation. On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers. Vendor and Event Support Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations). Organize and support campus events with technical setup and troubleshooting. Team Leadership and Training Train and coach support staff on systems and processes. Review support tickets, student meetings, and projects for quality and efficiency. Organize support staff scheduling for campus events and operational needs. Requirements: Qualifications Education / Experience / Knowledge Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. 2+ years of experience in technical support, IT administration, or help desk roles. Must have experience working in an educational environment (school, college, or university) Strong interpersonal skills and a customer-oriented mindset Ability to work independently and as part of a team Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems. Strong troubleshooting, organizational, and communication skills. Proficiency in Microsoft Office Suite and remote desktop tools. Ability to train and support users with varying technical backgrounds. Desired Bachelor's degree in related field. Experience in higher education or healthcare environments. Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms. Vendor management experience. Additional Information At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable. We are a journey of continuous growth - now looking for our next star - a passionate HVAC Technical Service Representative. This position reports to Technical Customer Service Manager and will work in Pompano Beach, FL. As HVAC Technical Service Representative of the Pompano Beach, FL team, you will be involved in providing technical advice to internal and external customers concerning proper application, installation, and operation of Dometic core air conditioning and refrigeration equipment. General Responsibilities Provide accurate technical assistance on Dometic core air conditioning and refrigeration products. Provide explanation of warranty process, collect complete information required and enter into system. Maintain well organized notes of each call. Follow through to ensure customer issue is resolved. Communicate to Quality and Engineering when a trending problem is recognized. Plan and execute activities to expand and strengthen knowledge of Dometic product and processes. Assist with field service and technical training sessions as required What do we offer? You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges. Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact

We are seeking a Senior Technical Support Specialist with 6+ years of experience to be part of our team in our Corporate Headquarters in West Palm Beach, FL. In this position, you will be responsible for supporting users locally and remotely with IT-related issues. At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven environments, all while having fun and enjoying the work they do. We work to stay ahead of the curve by investing in the latest tools and technology. As one of the nation's top consulting firms, we consistently strive to promote efficiency, cultivate a culture our associates can proudly embrace, and empower our associates to advance their career growth at WGI, and beyond. WGI is always looking for remarkable individuals to join our team and help us grow in our vision. If you think you are an innovative, self-motivated team player and want to shape your community, join our WGI team today! WGI offers a complete Benefits package including: Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays, HSA with company contribution, Pet insurance, and Employee assistance program. #LI-onsite Responsibilities Setup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructure Developing training materials and procedures Instructing users on the proper use of the corporate network Maintaining hardware/software inventory Documenting policies and procedures Hardware/software evaluations Running backup and recovery jobs as required Specialized IT projects as required Qualifications Bachelor's degree in Management Information Systems or Technical Certifications And 6+ years related experience Must be available to travel to multiple office locations Build, configure, and troubleshoot PC's in a Windows network environment (Apple Mac experience in a Windows environment a plus) Working knowledge of Windows Servers, Windows OS, and VMware Install and support enterprise wide applications (e.g. Microsoft Office) Install and configure new printers/copiers/plotters and other peripheral equipment Work with management and end users to establish requirements for new systems or modifications Knowledge of Network Infrastructure a plus. Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action Excellent oral and written communication skills Self-motivated team player who works well independently Use AI to enhance job performance and effectiveness. Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas Physical Demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting. Hand-eye coordination is necessary to operate a computer, keyboard and mouse. Use of a telephone headset will allow for virtual communication with team members through Zoom and/or Microsoft Teams. While performing the duties of this job, the employee is often required to sit for prolonged periods, use hands/fingers to handle, feel or operate objects, tools or controls and reach with hands and arms, speak and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over the sponsorship of employment visas If you have what it takes to join our growing organization and want to be part of a dedicated team, please apply today. In return, WGI provides a competitive salary and an outstanding work environment. WGI is an Equal Opportunity Employer/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking a System Support Technical Specialist to join our team. The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including: Diagnosing systems using electronic test equipment Interpretation of fault codes Adjustments and setting for hydraulic, electrical and application performance. Development of processes related to equipment repairs and preventative maintenance. Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime. Document all technical questions and data into the contact management system for: Future reference by other support team members Creating new and improving upon current technical documents Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability. Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems. Support other Support Services initiatives as needed including field visits, periodic audits and training. Provide “Project Brief” handoff and additional training to associated Service teams. Support of PPC committee through Rapid Response Team Provide OEM service specific trainings in relation to Navico Connect projects. Skill Requirements: Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques. Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English Team player with good organizational skill and time management. Comfortable in a lab to be able to setup and test a problem the customer might be having Excellent communication skills (active listening, writing, speaking & telephone) Excellent organizational, oral and written communication skills to effectively communicate with the team and customers. Capability to read and understand technical documentation and vessel specifications. Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: Bachelor's Degree preferred 3+ years of technical experience on mobile equipment Experience with Navico Group products Electrical or Electronic experience on mobile equipment Technical, Customer or dealership experience Preferred Qualifications: ABYC / RVIA Electrical Certification preferred NMEA Certification preferred Working Conditions: Travel requirements 35% and above The anticipated pay range for this position is $48,800 - $90,600 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards! Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************** If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ******************************. #Brunswick Corporation

SMArtX provides managed accounts technology that supports modern wealth management platforms. When our client success team runs into technical issues, the Technical Support Specialist helps identify the problem, work toward a solution, and keep everyone informed along the way. This is a hands-on support role focused on troubleshooting, client communication, and working closely with our Product and Engineering teams when issues require deeper investigation. What You'll Do Serve as the first point of contact for technical issues from internal teams Investigate and troubleshoot issues, including identifying root causes and assessing impact Track and manage support tickets from start to resolution Communicate clearly with clients, providing updates and explanations in plain language Work with Product, Engineering, and Client Success teams to resolve complex issues Help create and maintain troubleshooting guides and support documentation Creating runbooks for repetitive tasks. Work with our external monitoring team to pass runbooks for them to run. Work towards automation of all manual & repetitive tasks. What We're Looking For 2+ years of experience supporting clients in a SaaS or enterprise software environment Experience in financial services preferred Comfort reading and writing code, or deep experience in at least one language (C#, Java, or Python preferred) Working knowledge of databases and SQL Basic understanding of APIs, web services, and cloud-based systems Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical users Organized, self-motivated, and able to manage multiple issues at once Bachelor's degree in Computer Science or a related field preferred About SmartX Founded in 2013, SmartX Advisory Solutions is a growing financial technology firm focused on building innovative solutions for the wealth management industry. We offer a professional, collaborative, and flexible work environment.

Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner. Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service. Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested. Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description About Segpay: At Segpay, we are dedicated to providing secure and robust payment solutions that meet the diverse needs of our clients. Our dynamic environment encourages collaboration, innovation, and personal growth, enabling our team members to thrive and make a meaningful impact in the payment processing industry. We are currently seeking a passionate, driven, and detail-oriented Customer Support Representative III / Assistant Manager to join our Customer Service team and play a pivotal role in our journey. Job Summary: The Customer Support Representative III / Assistant Manager is responsible for supporting the Customer Service Manager and assisting customers with their inquiries on merchant sites. Essential Job Functions: Handle all call center questions and escalations Assist with the management of the external call center staff Provides service to inbound contacts and maintains established SLAs. Develops thorough knowledge of Segpay's systems and technologies via hands-on, immersive training. Works with existing clients and customers to meet any ongoing needs they may have. Handles daily escalations and collects information that helps resolve escalated issues. Provides clients and customers with courtesy, integrity, and efficiency to consistently exceed their expectations. Strong written communication skills to provide clients and customers with accurate, prompt, and meaningful replies. Document all communication with clients and customers within Segpay's help ticketing system. Complies with PCI standards, policies, and best practices in the area of security, with a strong emphasis on the protection of sensitive data. Assist the manager with daily tasks and duties. Perform other duties and projects as assigned. Qualifications Education: Bachelor's degree in communications or business administration Experience: 4+ years of customer service experience 2+ years of management experience Specific or Additional Skills: MS Office Suite Familiar SQL Server Strong communication skills (Verbal and Written) Ability to foster and maintain relationships Strong problem-solving skills and the ability to analyze complex data and situations to provide clear and actionable recommendations. Strong organizational and time management skills, able to move from one task to another without impacting project progress. Capable of meeting deadlines with minimal supervision Driven, self-motivated, and goal oriented. Ability to work independently or as a team member. Great attention to detail We look forward to speaking with you and learning about all that you have to offer! Equal Employment Opportunity Employer Segpay is an equal opportunity employer and is committed to fostering a diverse, inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description -Provide end user desktop / phone support to deterine and resolve end user support issues. -Will require reimaging/imaging of laptops, desktops and thin clients on-site. -Opening and closing tickets. -Matching PO's with deliveries and acceptance of deliveries. -Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member. -Managing your specific ticket queue. -Adding and troubleshooting hardware such as hard disks and memory. -Troubleshoot encryption and system configuration issues. -Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt Requirements: Qualifications Win XP Win7 Support helpdesk Microsoft Office Google Apps VPN / Remote Connectivity Mobile Device Support (Andriod, iOS, Blackberry devices) Relevant desk side experience MAC (OSX) support Telephone Support using remote tools. Ticket Management knowledge (Remedy). Ability to make sound decision on the fly, to meet the customers needed. Ability to manage multiple issues at one time. Ability to work well as part of a team. Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact. Additional Information12 Months ContractMay require after-hours and weekend work and OT may be required

Job Description Role Description: The ITS (Intelligent Transportation Systems) Technician is responsible for the installation, maintenance, and troubleshooting of low-voltage systems and equipment related to transportation infrastructure. This includes systems like traffic signals, dynamic message signs (DMS), cameras, sensors, and other related technologies used in traffic management and public safety. The technician will work closely with project managers, engineers, and other team members to ensure systems are installed and maintained to the highest standards. Responsibilities: 1. Installation & Setup: Install and configure low-voltage systems such as traffic control systems, surveillance cameras, sensors, and communication equipment. Mount and secure devices, wiring, and components in accordance with safety standards. Ensure systems are properly connected, calibrated, and operational. 2. Maintenance & Troubleshooting: Perform routine inspections, maintenance, and repairs on ITS systems to ensure optimal functionality. Diagnose and troubleshoot electrical and mechanical issues with low-voltage systems, components, and wiring. Respond to service calls and emergency repairs in a timely and efficient manner. 3. System Testing & Calibration: Conduct tests to ensure systems are functioning according to specifications. Calibrate and fine-tune systems to optimize performance. Perform software and hardware updates as required. 4. Documentation & Reporting: Maintain accurate records of installations, maintenance activities, repairs, and system configurations. Provide reports on project progress, maintenance schedules, and system performance. Document any system malfunctions and repairs made. 5. Compliance & Safety: Follow all relevant safety procedures and codes while working on low-voltage systems. Ensure all work complies with local, state, and national electrical codes and regulations. Maintain a clean and organized work area, ensuring safe handling of equipment. Qualifications: High school diploma or equivalent (Associate's degree or technical certification in a related field preferred). Proven experience with low-voltage systems, electrical systems, or ITS technologies. Knowledge of traffic control systems, surveillance systems, sensors, and other related equipment. Familiarity with relevant electrical codes and safety standards. Ability to read and understand blueprints, wiring diagrams, and technical manuals. Strong troubleshooting and problem-solving skills. Good communication skills and ability to work as part of a team. Valid driver's license (for traveling between job sites). Why us: Competitive salary and benefits package including 401k matching; medical, dental, and vision insurance; company paid life insurance; company paid time off; company paid holidays; etc. Opportunities for professional growth and development. Chance to work on exciting and impactful projects. A commitment to safety and innovation. Supportive and experienced leadership team. Traffic Management Solutions is an Equal Opportunity Employer by both policy and practice. We encourage candidates from all backgrounds to apply. It is the intent of Traffic Management Solutions employment and personnel practices to conform to all Federal, State and local laws and regulations regarding non-discrimination.

Midwest Hose is seeking a skilled and self-motivated Mobile Service Technician to join our team. This role involves operating a fully equipped mobile hose shop, providing on-site hose assembly and repair services directly at customer locations. Ideal candidates will have prior mechanical experience, especially with hydraulics or heavy/industrial equipment. This position offers competitive pay with commission opportunities, a cell phone allowance, flexible schedule, and full benefits. Roles and Responsibilities: Perform hose assembly process at customer locations Build or repair hoses on-site in the mobile shop van Install or reinstall repaired or new hose on equipment Prepare work to be accomplished by studying assembly instructions, and parts lists; gather parts, subassemblies, and materials Select and use proper tools and equipment for each task such as saws, crimpers, tape measures and calipers Assembles components by examining connections for correct fit; fastening parts and subassemblies Identify and select proper parts to assemble a wide variety of hoses Remove faulty hoses from machinery/equipment Document actions by completing production and quality forms Coil hose as required to prepare for delivery to customer When not in the field or on call, build and call on prospect list for new clientele On-call availability as needed Maintain a safe, clean, and professional work environment Perform other proprietary duties as assigned Qualifications Qualifications and Requirements: Strong verbal and written communication skills Excellent reading and writing skills Good computer skills (typing, data input, internet navigation, etc.) Must be able to read English from printed list or hand-held monitor Prolonged standing, walking, stooping, bending, lifting - 100% daily (subject to change daily) Must be able to pass an MVR (Motor Vehicle Report) check Must be able to lift, push, and pull up to 50 lbs. in adherence with Midwest Hose Safety Standards Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes. Commitment to work additional hours as needed to complete orders received daily Education and Experience: High School diploma or GED (required) Valid Driver's License (required) Prior Heavy Equipment / Industrial Equipment maintenance experience (required) Prior hose assembly experience (highly preferred but not required) Additional power equipment experience (preferred but not required) About Us: Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we've steadily grown and continue to build a loyal customer base - proof of our enthusiasm for the future! At Midwest Hose & Specialty, we believe our employees are the driving force behind our business. We treat each person with the respect and value they deserve. We provide ample room for upward mobility and advancement within the company, promoting from within and rewarding team members with opportunities for growth and pay increases! We offer competitive pay, career advancement based on performance, and a premier benefits package that includes: Very competitive compensation 401(k) plan with company match Health and dental insurance plans with company contributions Basic life and AD&D insurance Paid holidays 3 weeks (120 hours) of Paid Time Off (PTO) accrual within the first year Great work/life balance Casual dress environment Career longevity Professional growth opportunities Parental leave

US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.

US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Contributes to NSU student success and academic excellence by providing technical support services to students, faculty, and staff in the use of technology available at the university to include installation, configuration, maintenance and support of hardware and software for university wide facilities at multiple locations on and off campus. Position has the responsibility of supervising staff. Job Category: Exempt Hiring Range: Pay Basis: Annually Subject to Grant Funding? No Essential Job Functions: 1. Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating. 2. Approves employees' time-keeping entries in payroll system and maintains attendance records. 3. Provides escalation path for installation, configuration, maintenance and support of hardware and software to ensure challenging technology issues are resolved in a timely manner. 4. Oversees the repair and service of computer equipment. 5. Determines need for installation and upgrades of existing hardware and software. 6. Disseminates/delegates work orders and assigns to appropriate staff to resolve any hardware/software problems. 7. Delivers/communicates departmental operating functions, including policies and processes. 8. Oversees and facilitates the repair of university technology hardware and software with university vendors. 9. Recommends the need for upgrade of existing hardware and software. 10. Utilizes approved university software to monitor and track technicians' productivity and success. 11. Assists with the ongoing development of the department's Annual Technology Plan (ATP). 12. Resolves complex technical issues and contributes to the departmental knowledge base. 13. Develops and delivers training for technical support staff with emerging technologies. . 14. Completes special projects as assigned. 15. Performs other duties as assigned. Job Requirements: Required Knowledge, Skills, & Abilities: KNOWLEDGE: 1. Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming. 2. Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux. 3. Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android. 4. Advanced knowledge and proficiency with Microsoft Operating Systems, including client and server platforms. 5. Advanced knowledge of enterprise-level tasks. 6. Knowledge of videoconferencing and digital media technologies. 7. Customer and Personal Service - Thorough knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. SKILLS: 1. Complex Problem Solving - Advanced skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus. 3. Critical Thinking - Advanced skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 4. Instructing - Proficient skills in teaching others how to do something. 5. Technology Design - Proficient skills in generating or adapting equipment and technology to serve user needs. 6. Active Listening - Advanced skills in giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate. 7. Troubleshooting - Advanced skills in determining causes of operating errors and deciding what to do about it. 8. Management of Personnel Resources - Advanced skills in motivating, developing, and directing people as they work. 9. Leadership skills to lead and develop a team. ABILITIES: 1. Ability to initiate, build, and maintain relationships within and outside the University. 2. Ability to resolve complex technical problems with proficient knowledge of hardware and software. 3. Ability to adapt to new technologies quickly and resourcefully to provide technical support. 4. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 5. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). 6. Ability to lift, push, and pull objects weighing up to 50 pounds and to climb ladders, if required. PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: 1. May be required to lift, push, and pull objects weighing up to 50 pounds and to climb ladders. 2. Speech Recognition - Must be able to identify and understand the speech of another person. 3. Speech Clarity - Must be able to speak clearly, so others can understand you. 4. Near Vision - Must be able to see details at close range (within a few feet of the observer). 5. Travel - Must be able to travel on a daily and/or overnight basis. 6. May be required to work nights or weekends. 7. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 8. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: Bachelor's Degree Major (if required: Computer Science or technology related field. Required Experience: 1. Minimum five (5) years of direct technology support experience with a variety of systems and technologies or experience with supporting online and web applications environments and applications. 2. Minimum three (3) years in a supervisory role. Preferred Qualifications: Master's Degree. 1. Microsoft Certified IT Professional: Enterprise Administrator. 2. Apple Certified Support Professional. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

KioCafé is a provider of fully automated, robotic coffee kiosks designed to deliver premium espresso-based hot and cold beverages in under two minutes. Our kiosks operate 24/7 in high-traffic environments such as offices, hospitals, universities, airports, and commercial spaces, combining advanced robotics, IoT connectivity, and proprietary software to deliver a seamless, unattended coffee experience. Our strength lies in delivering a comprehensive blend of innovative hardware, robust software, and customized solutions, ranging from robotic beverage preparation and kiosk interfaces to payment systems, telemetry, and remote management platforms. Main Duties and Responsibilities Technical/Customer Support: Setting up, programming, testing, and preparing our coffee payment POS systems for shipment Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions related to coffee products. Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution. Technical Expertise: Maintain a deep understanding of KioSoft Technologies products, features, and functionality. Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries. Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience. Continuous Process Improvement: Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes. Customer Advocacy/Customer Success: Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams. Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights. Qualifications Associate's degree in a relevant field or equivalent practical experience in lieu of education Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions. Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology. Tier 1 or Tier 2 Technical support experience considered an asset. Strong technical aptitude and ability to quickly learn and understand complex software products. Excellent problem-solving and analytical skills with a proactive approach to issue resolution. Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers. Familiarity with support ticketing systems and customer relationship management (CRM) tools. Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction. Must be a U.S. citizen residing in the United States. Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions. Preferred Qualifications Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards. Proficiency in operating espresso machines, grinders, and other coffee-making equipment. Understanding of different coffee beans, brewing methods, and drink recipes. Prior experience in a similar technical role within the food and beverage industry. Expertise in troubleshooting and repairing coffee equipment like espresso machines, grinders, etc. Physical Requirements Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Able to lift up to 75 lbs Able to use tools, power tools, etc. Please Note: We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.