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The differences between technical support senior engineers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support senior engineer and a technical support specialist. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical support senior engineer include java, linux and customer service. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Support Senior Engineer | Technical Support Specialist | |
| Yearly salary | $107,429 | $48,667 |
| Hourly rate | $51.65 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 183,916 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical support senior engineers and technical support specialists have different pay scales, as shown below.
| Technical Support Senior Engineer | Technical Support Specialist | |
| Average salary | $107,429 | $48,667 |
| Salary range | Between $82,000 And $140,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | PayPal | Meta |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support senior engineer and a technical support specialist in terms of educational background:
| Technical Support Senior Engineer | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between technical support senior engineers' and technical support specialists' demographics:
| Technical Support Senior Engineer | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |