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Technical support technician jobs in Milwaukee, WI - 343 jobs

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  • End User Support Specialist

    Teceze

    Technical support technician job in Menomonee Falls, WI

    Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.
    $36k-63k yearly est. 3d ago
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  • Information Technology Field Technician

    Hcltech

    Technical support technician job in Milwaukee, WI

    Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
    $36k-63k yearly est. 2d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support technician job in Milwaukee, WI

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work for us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 1d ago
  • Help Desk Support Services Manager - Information Technology (IT)

    UMOS

    Technical support technician job in Milwaukee, WI

    Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative ​Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. ​Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. ​Lead projects focused on continuously improving Corporate IT services. ​Recommend and implement process improvements, guide team on required process documentation and related metrics. ​Create standards for process documentation. ​Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. ​Develop and maintain positive relationships with teams across the organization. ​Prepares written and electronic reports, correspondence, and other documents as needed. ​Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. ​Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. ​Attends meetings, conferences, and other workshops as assigned. ​ ​End User Support ​Work hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents. ​Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. ​Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. ​Maintains awareness of overall network and systems availability. ​Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. ​Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. ​Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. ​Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. ​Provides input and recommendations on technological changes based on observations of user and organizational needs. ​Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. ​Reviews and revises technical and user documentation, processes, and procedures. ​Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. ​Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support ​Responsible for lifecycle management of user-based computing hardware and peripherals. ​Facilitates repair/replacement/maintenance and updates of equipment and software. ​Oversees and assists team with the installation of software, computer systems, and peripheral equipment. ​Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. ​Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.​ Helpdesk Support Services Manager Job Qualifications: ​​Bachelor's degree in Information Technology, Computer Science, or related field. ​Minimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff. ​Minimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms. ​Minimum of three years of experience leading technical projects from start to finish. ​Advanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. ​Working knowledge of IP based enterprise networks. ​Industry recognized IT Support Certifications a plus ​Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. ​Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. ​Bilingual (Spanish) a plus. ​Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.​ Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 
    $81.1k-101.3k yearly 60d+ ago
  • IT Help Desk II - 1st & 2nd Shift - ON SITE

    Strohwig Industries Inc.

    Technical support technician job in Richfield, WI

    BENEFITS Medical & Vision Insurance Supplemental Insurance Plans Available Dental Insurance (Company paid) STD and Life & AD&D Insurance (Company paid) 401(K) Matching PTO & Unpaid Excused Absences Uniforms (Company paid) Training & Apprenticeship Opportunities Safety Shoe & Glasses Reimbursement Program Gym Membership Reimbursement Program 15% Shift Premium - 2ND SHIFT ONLY JOB SUMMARY The on-site IT Help Desk II configures and maintains desktop, laptop, and mobile device operating systems and provides technical support for all Company employees. They also aid System Administrator and Network Administrator as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots, and responds to desktops, laptops, and mobile device user concerns. Addresses and resolves user accounts, software, hardware, network connectivity, and other computer-related technologies. Interviews users to collect information, and handles problem recognition, research, isolation, resolution, and follow-up for routine and advanced user problems, referring more complex issues to Lead IT or Network/System Administrator. Maintains and updates virus protection on PCs. Coordinates with the Lead IT or Network/System Administrator to complete projects. Performs routine and ongoing preventative maintenance on all company PCs. Assist in maintaining fixed asset inventory of all hardware. Creates and maintains system documentation, including updates, help desk history records, and related problem documentation. Assists in writing and revising user training manuals and procedures. Assists in developing training materials such as exercises and visual displays. Trains users on software and hardware at their stations or in a classroom setting. Installs personal computers, software, and peripheral equipment. Stays current with technology through resourcing publications and educational opportunities. Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Knows project management software, spreadsheet software, Word Processing software, ticketing, and remote access applications. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to build knowledge and skills to work toward continuous advancement. Shares expertise with others. Performs other duties as requested. The above list reflects the general details describing the position's principles and essential functions. It shall not be construed as the only duties assigned for the job. An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. MINIMUM QUALIFICATIONS Associate degree in Computer Science and 2+ years experience; or 3+ years of experience in a similar support position. Proficiency in Microsoft Office. Experience with MS365 Teams. Demonstrated communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. PREFERRED QUALIFICATIONS Demonstrated customer service skills. Certification in A+ or Microsoft MCSA. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Frequently required to talk or hear. Frequently required to sit, stand, walk, push, pull, bend to the floor, use hands to finger, handle, or feel, and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently required to lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Read English. Communicate effectively with employees. WORKING ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Primarily office-based position in a climate-controlled, low to moderate noise environment. Occasionally requires work to be performed on the shop floor. Moderate noise levels from operating machines in the shop. Physical hazards from moving equipment and machine parts in the shop. Breaking fumes, dust, and mist in the shop. Skin exposed to oils and cutting fluids in the shop. Need someone for 1st & 2nd Shift Compensation details: 26-32 Hourly Wage PIff7f9daf5481-31181-38921312
    $35k-61k yearly est. 8d ago
  • PC Support Technician

    Tier4 Group

    Technical support technician job in Milwaukee, WI

    Job Description Title: PC Support Technician Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities Deploy and configure PCs, mobile devices, and related hardware/software for end-users. Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity. Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently. Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments. Identify and suggest process improvements to enhance service quality and efficiency. Collaborate with internal teams and technical experts to drive innovation and improve user experience. Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements. Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience. Experience: Minimum 2 years of technical Help Desk or IT support experience. Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools. Proficiency in technical problem-solving and issue resolution. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with the ability to build rapport and manage expectations. Ability to multi-task and prioritize in a dynamic environment. Attention to detail, particularly in documentation and follow-through. A team player with a continuous learning mindset, open to feedback and process improvement. Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills Experience with enterprise IT environments and help desk ticketing systems. Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). Knowledge of ITIL practices and service management principles.
    $35k-61k yearly est. 3d ago
  • Technology Support Specialist

    Stratacuity

    Technical support technician job in Milwaukee, WI

    Our great client in Milwaukee, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected]. Specifically, you will be responsible for: * Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated * Managing proprietary software changes and the introduction of new and highly complex technologies * Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc. * The resolution of all field computer associated problems * Leveraging a ticketing system to manage workflow * Working occasionally with vendors; tracking service agreements * Maintaining appropriate inventory to get new users up and running in short order Bring Your Best! What this role needs: To meet the basic qualifications for this role you must have: * 2 years of Level 1 Help Desk experience * Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship To be a strong fit for the Technology Success Specialist opportunity, you will have: * An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience * 2+ years of Level 1 and 2 Help Desk experience preferred * Demonstrated success troubleshooting PC related problems in a Windows environment * Strong technical knowledge of computers, networks, systems & the Internet including the ability to: * Answer basic troubleshooting questions for desktop computers / laptops * Support and maintain a LAN/Server * Install system changes * Provide sign-on maintenance/assistance * Set-up and maintain networked computers * Order network office computers and track maintenance agreements * Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment * Experience working with vendors preferred * Ability to travel locally to the corporate and district offices In addition to your technical skills, success will require the following core competencies and characteristics: * Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision * Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues * Strong written and verbal communication skills * The ability to balance multiple priorities; strong demand management skills EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Milwaukee, WI, US Job Type: Date Posted: December 2, 2025 Similar Jobs * Technology Support Specialist - Appleton * Tech Support V * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I
    $35k-61k yearly est. 3d ago
  • Service Technical Support Manager

    CNH Industrial 4.7company rating

    Technical support technician job in Racine, WI

    Job Family for Posting: End User, Systems & Services Job Type for Job Posting: Full Time Apply now * Apply Now * Start applying with LinkedIn Start Please wait... About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Lead and develop a team of technical support specialists to provide dealers, customers, businesses, and field personnel with expert technical products and service support. Drive continuous improvement in product quality, customer satisfaction, uptime, productivity, and profitability while growing dealer service capability through effective team management and data-driven decision making. This is a hybrid position, and must be able to commute to either Racine, WI or Ames, IA at least three (3) days per week. Key Responsibilities * Lead, coach, and develop the High Horsepower Tractor team of technical support specialists, conducting performance reviews, providing feedback, and identifying professional development opportunities. * Monitor and manage Technical Help Desk queue performance, ensuring timely case resolution and adherence to quality standards, response time targets, and first-call resolution metrics. * Serve as escalation point for complex technical issues, coordinating with product engineering, field teams, and dealers to drive resolution. * Analyze support ticket data and trends to identify recurring issues, training gaps, and opportunities for process improvement. * Collaborate with Training, Product Marketing, and Engineering to communicate field issues and ensure product competency across the team. * Manage team resources, scheduling, and workload distribution to meet service level objectives. * Other related duties as assigned. Experience Required Education:Bachelor's degree in Agricultural Systems, Engineering, Business, or related technical field (or equivalent experience) Experience:Minimum 5 years of experience in technical support, service, or field operations within agricultural equipment, heavy machinery, or related industry. At least 2 years of supervisory or team lead experience Experience with dealer networks and customer support environments preferred Technical Skills:Proficiency in CRM/case management systems (Salesforce, ServiceNow, or similar) Ability to analyze data and generate reports using Excel, Power BI, or similar tools Familiarity with agricultural equipment systems, diagnostics, and precision farming technology preferred. Preferred Qualifications * Strong coaching and people development skills * Clear communicator, comfortable presenting to leadership and coordinating across departments * Organized and capable of managing multiple priorities in a fast-paced environment * Excellent interpersonal and customer service skills * Problem-solving mindset with ability to drive issues to resolution Pay Transparency The annual salary for this role is $105,750.00 -$141,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer At CNH, our people are at the heart of everything we do. That's why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered-both personally and professionally. We believe that when you're given the tools to thrive, you can drive meaningful impact. At CNH, you'll not only find the resources to succeed today-you'll find the foundation to grow a career and build a future. Click here to learn more about our benefits offerings! (US only) US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation. If you need reasonable accommodation with the application process, please contact us at ******************************. Apply now * Apply Now * Start applying with LinkedIn Start Please wait... {{video.content.cta}} {{video.content.title}} {{video.content.description}} × {{explore.title}} {{explore.description}} {{feed.title["#text"]}} {{feed.city["#text"]}}, {{feed.country["#text"]}} {{explore.cta}}
    $105.8k-141k yearly 12d ago
  • BIM IT Support Specialist

    Selectek, Inc.

    Technical support technician job in Wauwatosa, WI

    Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment. Key Responsibilities Respond to and manage internal IT support tickets, providing timely assistance to team members. Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.). Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams. Support day-to-day IT needs, including software installations, updates, and license management. Assist with Microsoft 365, Teams, and basic network troubleshooting. Maintain accurate asset and configuration records, including inventory tracking. Document troubleshooting steps and create internal knowledge base articles. Escalate complex issues to senior IT staff or vendors when necessary. Support remote employees and ensure their technology setups remain effective. Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting. Strong communication and interpersonal skills - clear, patient, and team-focused. Experience with Microsoft 365, Teams, and basic networking concepts. Detail-oriented, organized, and able to manage time effectively across multiple support requests. Eagerness to learn and contribute to a collaborative team environment. Preferred / Bonus Experience Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360. Experience supporting technology for construction, architecture, or engineering teams. Pay: $28.85 - $33.65 Term: 6-months temp to perm If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.
    $28.9-33.7 hourly 57d ago
  • IT Support Specialist

    Annex Wealth Management

    Technical support technician job in Brookfield, WI

    Kickstart your IT career-solve, support, succeed! Annex Wealth Management - Know the Difference Join Our Growing Team at our Headquarters in Brookfield - (on-site gym)! Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference' applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features! Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. Communication and Education are key to Annex Wealth Management's growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. At Annex Wealth Management, our values aren't just words - they guide how we work every day: Knowledge Accountability Integrity Courage Respect Ownership Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we'd love to hear from you. What You'll Do Looking to kickstart your career in IT support? As an IT Support Specialist, you'll play a key role in assisting end-users, troubleshooting technical issues, and ensuring smooth day-to-day operations across systems and devices. You'll gain hands-on experience with hardware, software, and network support while building the foundation to grow into advanced IT roles. Communication & Professionalism: Provide clear, professional communication across emails, internal chats, phone calls, and in-person interactions to ensure smooth collaboration and positive user experiences. Ticket & System Record Maintenance: Accurately log, track, and update support tickets and system records, ensuring documentation is complete and issues are resolved in a timely manner. Team Participation & Collaboration: Actively contribute to IT projects and task management, collaborating with colleagues and escalating issues when necessary to deliver effective solutions. Accuracy & Task Completion: Consistently resolve assigned tickets on time with outstanding attention to detail, thorough documentation, and reliable follow-through-supporting overall IT efficiency. Resourcefulness & Problem-Solving: Identify when situations require input from other IT team members, and take initiative to resolve issues using available tools, knowledge bases, and resources. Maintain a solution-oriented mindset. Proactive Communication: Provide timely updates to users and IT leadership, addressing concerns and ensuring alignment across projects and support needs. User Engagement: Build foundational experience assisting end-users with hardware, software, and network issues through email, phone, and in-person support-contributing to strong and lasting relationships with internal teams. Requirements What You'll Need to Succeed Education and Certification: High school diploma or equivalent required; Bachelor's degree or IT certifications (CompTIA A+, Network+, etc.) highly preferred. Experience: 1+ years of experience provisioning and managing accounts in Microsoft Azure, Entra, and Exchange Online. 1+ years of experience managing devices and software using Microsoft Intune. User-Focused Communication: Excellent communication skills with a service-first mindset, able to explain technical concepts clearly to non-technical users. Organizational Excellence: Proven ability to manage multiple tickets and priorities while delivering timely, accurate results in a fast-paced environment. Team-Based Collaboration: Comfortable working cross-functionally with IT colleagues, system administrators, and other departments to ensure user needs are met. Technology Proficiency: Ability to learn and develop proficiency with multiple internal platforms, ticketing systems, and troubleshooting tools. Comprehensive Benefits We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions. This includes a comprehensive suite of: Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future Life & Disability Insurance Paid Time Off (PTO) 401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution Company Events: We believe in celebrating wins and creating connections - whether it's through get togethers, our Annual Picnic, or company milestones Opportunities for professional growth and development Summer hours Casual Friday's! We are committed to providing an environment where you can thrive and achieve your full potential. Equal Employment Opportunity: Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.
    $35k-61k yearly est. 15d ago
  • Technical Support Specialist

    Salzgitter AG

    Technical support technician job in Waukesha, WI

    Your Tasks: * Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds. * Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations. * Identify components for special kits and sub-assemblies to support customer needs. * Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager. * Recommend and communicate updates for machine manuals to the Documentation team. * Enter new part numbers into the Finesse system as needed. * Determine warranty coverage for customer requests and advise accordingly. * Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams. * Perform parts lookups and retrieve technical drawings to support purchasing and service. * Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours. Your Qualifications: * Associate degree or equivalent from a two-year college or technical school. * Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment-or an equivalent combination of education and experience. * Strong troubleshooting skills and ability to interpret technical documentation. * Excellent communication and customer service skills. Benefits: * Medical, Dental, and Vision insurance available after 30 days of employment. * Generous Educational Reimbursement program. * On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program. * Company-sponsored Life and Disability Insurance. * Paid Time Off and ten (10) paid holidays per year. * 401(k) with Company Match.
    $35k-61k yearly est. 11d ago
  • IT Support Specialist

    Hultafors Group North America

    Technical support technician job in Richfield, WI

    Job DescriptionDescription: As an IT Support Specialist, you'll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms-including our ERP system and Shopify storefront(s). You'll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required. Key Responsibilities Serve as the first point of contact for end-user IT support (onsite and remote) Troubleshoot and resolve issues related to hardware, software, networking, and user access Configure and deploy desktops, laptops, printers, and mobile devices Support and maintain Microsoft 365 accounts, Active Directory, and device management tools Assist with ERP administration: user setup, permissions, troubleshooting, and light data support Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage Maintain IT documentation and asset inventory Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts Collaborate with senior IT staff on projects and system improvements Requirements: Requirements 1-3 years of hands-on IT support experience in a help desk or desktop support role Proficiency with Windows environments Experience with Microsoft 365, Active Directory, and common remote support tools Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central) Familiarity with Shopify or comparable eCommerce platforms Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing) Excellent communication, troubleshooting, and problem-solving skills Strong sense of ownership, attention to detail, and a customer-first mindset Must be able to work on-site full-time at our Richfield, WI office Nice to Have (Bonus Points) Experience with IT ticketing systems Knowledge of cybersecurity best practices and endpoint protection tools Familiarity with remote support tools (ScreenConnect) Certifications: CompTIA A+, Microsoft Certified, or similar
    $35k-61k yearly est. 24d ago
  • Electrician Technical Support Specialist

    AP Electric & Generators LLC 3.3company rating

    Technical support technician job in Pleasant Prairie, WI

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Paid time off Training & development About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out. Position Overview Were looking for an Electrician to join our Customer Support Call Center team. This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email. If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment. What Youll Do Answer inbound calls and emails from customers about generator operation, installation, or service. Perform remote troubleshooting and technical support for standby generator systems. Schedule service appointments and coordinate with field technicians or service partners. Log customer interactions, troubleshooting notes, and outcomes in our CRM system. Guide customers through warranty claims, product registration, and preventive maintenance. Educate customers on safe operation and upkeep of standby generators. Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care. What Youll Bring Active state electrician license (preferred but not required). 3+ years of experience working with standby or backup power systems. Previous call center, help desk, or customer service experience preferred. Strong communication skills both technical and customer-friendly. Proficient with computers, email, and CRM systems. Ability to stay calm, organized, and professional under pressure. Bonus Points For Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins. Background in residential or commercial electrical systems. Bilingual (English/Spanish). Why Join AP Electric Competitive pay + annual performance bonus Health insurance reimbursement Paid time off and holidays Training and career growth opportunities Supportive, team-driven culture Schedule Full-time position (MondayFriday), no weekends How to Apply If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you! Apply today and power your career with AP Electric & Generators.
    $35k-67k yearly est. 30d ago
  • IT Surveillance and Security Technician II - Brookfield, WI

    Msccn

    Technical support technician job in Brookfield, WI

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. We are seeking a skilled and reliable IT Surveillance & Security Technician II to join our Business Technology team. This position will manage and advance Silgan's surveillance and physical security systems, including CCTV, DVRs, and door access control technology. The role combines hands-on technical work with project management, ensuring our facilities remain secure and our systems operate efficiently. What We Can Offer You An inclusive and collaborative culture where every team member is valued and recognized. Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage. Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs. 401(k) plan with employer match (after eligibility period). Paid time off and holiday schedule. Tuition assistance for professional development and certifications. Opportunity to work in a stable, growth-oriented environment. What You Will Do Provide leadership and direction for Silgan's surveillance and door access systems across multiple sites. Plan, coordinate, and execute new installations, upgrades, and maintenance projects from start to completion. Oversee operational performance of DVRs, cameras, monitors, multiplexers, switchers, and related components. Configure, manage, and maintain access control systems across Silgan facilities. Administer and support access control technologies, including Kantech-Entrapass, Virtual Keypad, Keri, CCure, Paxton, and Premisys. Manage and maintain video surveillance platforms such as ExacqVision, Axis Communications, and Speco. Interpret technical drawings and engineering plans to ensure system accuracy and efficiency. Develop and maintain relationships with vendors for system maintenance, upgrades, and equipment procurement. Perform hardware and software installations, updates, and system integrations. Evaluate and monitor network and power infrastructure supporting surveillance and security systems. Troubleshoot and resolve technical issues to maintain system uptime and reliability. Maintain detailed documentation, drawings, and standards for system configuration and troubleshooting. Track performance metrics, uptime standards, and compliance with internal policies and safety guidelines. Additional Qualifications/Responsibilities What You Need to Have Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Five or more years of experience managing surveillance, CCTV, and door access control systems. Hands-on experience with enterprise-grade surveillance and access control technologies. Familiarity with leading platforms such as Kantech-Entrapass, Virtual Keypad, Keri, CCure, Paxton, Premisys, ExacqVision, Axis Communications, and Speco. Proficiency with project management tools and methodologies. Strong knowledge of electrical and video system installation, cabling, and hardware setup. Experience with networking, system integration, and Windows environments (including virtual machines). Knowledge of architectural and control requirements for door security systems. Excellent troubleshooting and problem-solving skills. Strong written and verbal communication abilities and a customer service mindset. Who We Are America's largest metal food packaging producer. A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
    $37k-69k yearly est. 10d ago
  • Siebel Specialist/Helpdesk

    Designeers Midwest

    Technical support technician job in Milwaukee, WI

    USCAN CRM Triage and Remediation Key responsibilities/essential functions include: ? Support the Siebel CRM system ? Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field Personnel end users through issues with on the job training ? Interact with US Service Field Team members to confirm next steps before applying data updates ? Will take task based data management update requests and operate independently to complete the tasks. ? Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing ? Responsibilities may not be limited to the above and are subject to change Qualifications Required Qualifications: Process Thinking: Ability to learn/understand Siebel 8.1 CRM System Views Ability to understand different Service Business functions/processes in System Views Ability to understand Data Flows Computer skills Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome Attention to detail, accuracy and record keeping of work performed Ability to take direction, then work independently Ability to take notes on requested Tasks Ability to determine when to ask questions on unanticipated variations, vs work independently Advanced Communication Skills Ability to communicate in person and on the phone in an effective manner Ability to collaborate Ability to multi-task and record and self-audit day to day activities Ability to manage & track multiple tasks and stay focused to close Ability to adapt, shift focus if needed, but keep other tasks in mind for further work General Ability to be located at 9900 Innovation Drive, Wauwatosa Minimum Bachelor?s degree Minimum 3 year related job experience Preferred Skills Oracle, OBIEE, MS Access, ServiceNow Previous Field service communication experience Potential for some later evening hours to cover Pacific Time zone Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-42k yearly est. 1d ago
  • IT Support Analyst

    Compass Health Center 3.5company rating

    Technical support technician job in Brookfield, WI

    Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis - every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care. Launching in September 2025, our newest location in Brookfield, WI, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent, and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade. We are building a team of the best operational talent to build our IT presence in Brookfield. The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration. i.e. Azure AD, Exchange, GPOS, etc, or they may provide general technical support to end users. In any case, the support analyst examines issues with IT software, and equipment and develops and deploys solutions to keep computers working, and builds computers for new hires. *This is a Hybrid position with the expectation of being on-site two to three days per week* What You'll Do: Day to day break fixes of all Compass equipment, including hardware and software. Hardware maintenance which includes printers, computers, monitors, phones, servers, etc. Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc. Data room - Maintain data rooms for both locations. Licenses - Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc. Account creation - New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail. Incident tracking - Maintain current records through FreshService ticketing system. IT equipment moves - Relocations, build-outs, moves between locations, etc. Equipment ordering - For new hires or when requested by staff (requires approval). Maintain inventory - Spare PCs, phones, printers, etc. Dispose of all retired equipment. Research new hardware and/or software that improves functionality. Point of contact for vendors: Wiring, printer maintenance, Chicago security system. Providing minor technical or operational training. Completing IT support logs and be available to work across teams on multiple technology/business projects. Provide training for junior staff/new hires within the technology group. On call for emergency issues or outages, and for proactive upgrades - nights and weekends. Flexible to work long hours including weekends as required and ability to travel on short notice for customer issues. Who You Are: Have a Bachelor's Degree in Information Technology or Computer science. If no Degree, 3-5 years of experience in an IT Support or Technology Support requirement Have a strong passion for technology and ability to work in an adaptive environment. Ability to provide high level of customer service and enjoy helping people resolve their IT questions Ability to Create and Implement Procedures Team collaboration - support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential. Organizational Skills/Attention to Detail/Effective Time Management Skills Honesty, Strong Verbal Communication Skills/Positive Attitude/Friendliness/Kindness/Compassion Knowledge of operating systems, office software, enterprise software, and server systems. Knowledge of remote desktop support systems including TeamViewer, RDP, LogMeIn, etc. Familiarity with networking systems and protocols. Time management - support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner. We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What's Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply - we'd be grateful to hear from you!
    $34k-44k yearly est. Auto-Apply 38d ago
  • Technical Support Specialist II

    Avidity Science

    Technical support technician job in Waterford, WI

    Position Overview: The role of the Technical Support Specialist II is to deliver advanced technical knowledge and troubleshooting skills to our internal and external customers in order to achieve exceptional customer satisfaction in accordance with Avidity Science product specifications and quality standards. Location: Waterford, WI Job Type: Full-time Key Job Responsibilities: Provide advanced technical knowledge and troubleshooting skills to our field service team. Proactively manage, communicate, and solve customer issues/SFDC cases relating to active/field equipment When necessary, continue to manage, but escalate complex or non-resolved customer issues to Engineering Using actual equipment/products, be capable of demonstrating operation and/or advanced troubleshooting techniques. Assist with any required equipment setup or calibrations. Assist with technical bulletin creation. Assist in the creation and execution of training/troubleshooting material. Work cross-functionally to support strategic and improvement initiatives. As needed/scheduled, participate in the rotation for “on call” customer support. What You Bring to the Table: Associates degree in a technical field (Mechanical Engineering, IT or computer science, etc.) 5-7 years of experience providing IT support for hardware, network and software. Knowledge of VPN, TCP/ IP Networking, low voltage. Ability to communicate effectively with internal and external customers. What We Offer: Medical, dental, vision, life insurance and disability Voluntary benefits including accident, critical illness, and hospital indemnity 401k with company match Bonus Plan PTO and paid holidays Supportive and Inclusive work culture Community Involvement and paid volunteer time Flextime Tuition Reimbursement Collaborative work environment About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company. Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.
    $35k-60k yearly est. 38d ago
  • IT Service Desk Technician I

    Milwaukee Tool 4.8company rating

    Technical support technician job in Brookfield, WI

    IT Service Desk Technician 1 **Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position. INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen. Your Role on Our Team: As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 and escalations from our Production Support team. This incldudes managing IT requests via walk ups, phone calls and ticket ques. You'll deliver exceptional customer service by troubleshooting and collaborating across support teams to resolve end user issues encompassing access, hardware (mobile, laptop, printer, etc.), and software-related problems. You'll be DISRUPTIVE through these duties and responsibilities: Work to evaluate and resolve technical problems for assigned and escalated service tickets Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Applies critical thinking to see incidents and issues to resolution Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging etc). Deploy hardware and software leveraging automated processes Coordinate and transition support items to other IT teams when required, following escalation procedures. Perform Account administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting utilizing both Cloud and on prem tools. Comply with established procedures and work collaboratively with IT staff to ensure a robust, stable computing environment Demonstrated competency in supporting Windows operating systems Provide mobile device support for Apple iOS, Android operating systems Ability to travel to other Milwaukee Tool locations on occasion. Manage local vendor relationships for network, telecommunications, and AV support. Log all support actives in ITSM system Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data-driven changes. Additional tasks as delegated The TOOLS you'll bring with you: 1-2 or more years of previous IT Support Outstanding written and verbal communication and documentation skills, with a service-oriented mindset Demonstrated ability to multi-task and manage competing priorities Strong customer service mindset Demonstrated MS Office, Windows 10/11 & General mobile device experience (iOS/ Android) Other TOOLS we prefer you to have: Experience with ITIL Practices and or Certification CompTIA + Highly collaborative team member capable of functioning effectively in both project and support models, working with a diverse range of individuals spanning various business units. Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace Sitting for prolonged periods of time Prolonged exposure to computer screens Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus May require to wear personal protective equipment which includes, but is not limited to, safety glasses, gloves, and hearing protection May work in laboratories and/or controlled, enclosed, restricted areas Noise levels range from moderate to loud Must be able to lift up to 50 pounds at a time May require travel dependent on company needs We provide these great perks and benefits: Robust health, dental and vision insurance plans Generous 401 (K) savings plan Education assistance On-site wellness, fitness center, food, and coffee service And many more, check out our benefits site HERE. Milwaukee Tool is an equal opportunity employer.
    $31k-36k yearly est. Auto-Apply 18d ago
  • IT PM

    Experis 4.5company rating

    Technical support technician job in Brownsville, WI

    As an IT Project Manager, you will be part of the IT Project Management Office supporting cross-functional technology, business, and automation teams. The ideal candidate will have strong communication skills, excellent organizational abilities, and the ability to coordinate multiple workstreams-all essential to success in this environment. Job Title: IT Project Manager Location: Brownsville, WI (On-site initially; hybrid schedule after onboarding) Pay Range: $80-$110/hour (contract - potential to hire) What's the Job? Lead delivery of Salesforce and Power Platform automation projects. Coordinate cross-functional teams, schedules, tasks, and project communications. Facilitate meetings, sprints, and follow-ups to ensure work moves forward. Support change management, training coordination, and user adoption activities. Manage risks, issues, and vendor collaboration to keep projects on track. What's Needed? 3-7+ years of experience as an IT Project Manager. Proven ability to manage software/application implementation projects. Strong communication and stakeholder management skills. Experience working in hybrid methodologies (Waterfall + Agile elements). Familiarity with Salesforce, Power Platform, or workflow automation tools (bonus). What's in it for me? Opportunity to support high-impact digital transformation initiatives. Strong potential for extension or conversion to full-time employment. Exposure to modern tools including Power Platform, DocuSign workflows, and Salesforce. Collaborative environment working with PMs, BAs, vendors, and business teams. Hybrid work flexibility after initial onboarding period. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity-as a best place to work for Women, Inclusion, Equality and Disability-and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year, confirming our position as the brand of choice for in-demand talent.
    $49k-87k yearly est. 1d ago
  • Desktop Support Technician

    Hcltech

    Technical support technician job in Waukesha, WI

    Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
    $36k-47k yearly est. 1d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Milwaukee, WI?

The average technical support technician in Milwaukee, WI earns between $28,000 and $74,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Milwaukee, WI

$45,000

What are the biggest employers of Technical Support Technicians in Milwaukee, WI?

The biggest employers of Technical Support Technicians in Milwaukee, WI are:
  1. Daveandbusters
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