Technical support technician jobs in Wayne, NJ

End User Computing (EUC) Engineer - New York, NY (Hybrid) Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday Employment Type: Full-time Compensation: $45-$60, based on experience A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements. What You'll Do • Ensure end users receive exceptional technical support and a best-in-class experience. • Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues. • Build a deep understanding of business requirements and how technology supports them. • Manage helpdesk queues, hardware/software support, and physical inventory. • Own and deliver longer-term technical projects with measurable impact. • Collaborate with vendors to assess products, services, and opportunities for improvement. • Help uplift skills across the team through mentoring and knowledge sharing. • Proactively identify and implement improvements in automation, performance, and efficiency. • Analyze events, contribute to incident management, and influence decisions that enhance reliability. • Use system metrics to troubleshoot performance issues and develop new observability tools. • Build strong relationships with end users and technology teams across the organization. What We're Looking For • A passion for continual improvement and a track record of identifying high-value enhancements. • Strong technical credibility across the Microsoft/Windows technology stack. • Deep experience supporting Windows OS, applications, networks, and system administration tools. • Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing). • Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals. • Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.). • Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions. • Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades). • Clear, simple communication style with the ability to explain technical concepts in plain language. • Collaborative, positive approach with the ability to build trust across teams and regions.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

The Oracle Incentive Compensation (OIC) Technical Specialist is responsible for designing, developing, and supporting technical solutions within the Oracle Incentive Compensation module. This role works closely with business users and functional teams to implement complex compensation plans, build custom solutions, troubleshoot technical issues, and ensure seamless integration with other Oracle Cloud or E-Business Suite modules. Key Responsibilities: Develop, customize, and maintain OIC technical components including plans, rules, formulas, and workflows Create and optimize complex SQL queries, PL/SQL scripts, and data integration (ETL) processes Provide technical support for OIC implementation, enhancements, and production incidents Collaborate with business analysts and functional consultants to gather and translate requirements into technical specifications Ensure compliance with Oracle best practices and corporate data security standards Conduct unit testing and support system and user acceptance testing Develop technical documentation and user guides Qualifications: Bachelor's degree in Computer Science or a related field 3+ years of experience with Oracle Incentive Compensation (Cloud or EBS) Strong knowledge of Oracle SQL, PL/SQL, and data integration tools Experience with APIs, Fast Formulas, and Compensation Plan configuration Excellent problem-solving and troubleshooting skills Effective verbal and written communication skills Thanks & Regards, Jennifer |Sr Technical Recruiter Minisoft Technologies LLC ************| *************************

This role is a fantastic opportunity to gain global exposure working for a top international law firm and to learn the unique approach that a truly global organization brings to Information Technology. Key Relationships The Service Desk is the first point of contact for both internal staff and external clients; it is essential for the Analyst to deliver a high level of service to both groups. Works closely with Support Team Managers to deliver an efficient and effective service. Collaborates with other IT Service Management teams to ensure seamless support, service, and security. Context The Analyst is primarily responsible for resolving customer issues raised via phone or email. This role involves being a reliable point of contact for users, escalating issues when necessary, and maintaining strong customer relationships. The IT function is crucial to the firm's daily success, and this role plays an essential part in that model. Role and Responsibilities Act as a single point of contact for users via phone, email, or self-service portal for IT issues and queries. Take responsibility for incident resolution, ensuring as many as possible are resolved at first line. Maintain effective working knowledge across all IT support areas to maximize first-call resolution. Log, assign, track, and respond to incidents and requests in line with agreed standards and procedures. Provide timely updates to customers and escalate appropriately when required. Ensure accurate records are maintained in the IT Service Management System. Deliver a “white glove” level of service to users. Escalate incidents and requests to management or second/third-line teams when necessary, ensuring users are updated throughout the process. Build and maintain strong customer relationships. Promote awareness and compliance with Information Security policies and complete required annual training. Team This position reports directly to the Service Desk Manager and works closely with other members of the regional and global IT teams. Key Requirements Minimum of 3 years' experience in a Service Desk role, including support calls and working with a ticketing system (law firm experience preferred but not required). Knowledge of iManage Work, Windows 10, and Apple iOS. Strong knowledge of Microsoft technologies (Office 365, Teams, OneDrive, etc.). Experience with Remote Support tools (SCCM, TeamViewer) and Active Directory. Ability to work well under pressure. Excellent communication skills. Flexible, customer-focused approach to service delivery. Strong team player, willing to share knowledge with others. Ability to work independently when needed.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

AV Technician & Webcasting Support Specialist (Including On-Site, Off-Site, and Virtual Support) East Hanover, NJ (Onsite) with ability to travel and support offsite events Open Ended/Long Term Responsibilities: AV Services: Provide start-up and dedicated support for on-site, hybrid, and virtual meetings. Provide end-user support on the operation and use of collaboration technologies Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards. This includes but is not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, software updates, break/fix, de-installation, reinstallation, etc. Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs. Always ensure compliance with all Customer safety and procedural guidelines Track all maintenance activities from start to finish with proper documentation Webcasting Services: Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia Provide start-up or dedicated support for webcasting events Create and maintain documentation for the service in partnership with the global resolver and management teams Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure Client' webcasting services run per SLA Attend & contribute to regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, helping complete open tasks, and ensure end-to-end service alignment. Coordinate and facilitate additional services that are associated with webcasting solutions Provide periodic and ad hoc reporting for the supported service General Requirements: Flexible Scheduling: Be prepared to work a flexible schedule as required, which may include weekends and evenings. Travel: Be available for travel to remote sites outside of the East Hanover location, which may include out-of-state travel. Off-Site Support: Provide support for meetings occurring in various locations such as hotels. This role requires a high level of technical proficiency, excellent problem-solving skills, and a strong commitment to providing exceptional customer service. The ideal candidate will be a team player who is willing to go the extra mile to ensure the success of every event. Experience in a similar role is preferred but not required. We look forward to receiving your application.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | tecsystemsnyc.com Salary range: $55,000 - $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to ********************* OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license. RESPONSIBILITIES Perform preventative maintenance on servers and workstations at customer sites Install and configure desktop and laptop computers, peripherals, and related hardware Integrate devices into network environments and test software applications Provide Tier 1 hardware and software support for Windows devices Deliver on-site technical support and ensure client satisfaction during deployments Document all work assignments, resolutions, and client approvals Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation Troubleshoot hardware, software, and connectivity issues for end users Support users with MS Office, antivirus tools, mobile devices, and peripherals Use remote desktop software to resolve issues or walk clients through solutions Act as a liaison between customers and internal IT staff for accurate problem interpretation Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent). Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction. Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users. Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities. Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019. Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications. Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android). Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts. Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus. Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices. Other: Valid driver's license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): CompTIA A+, Network+, or equivalent certification. Exposure to Active Directory (user accounts, password resets, group membership). Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.). Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.

*Fulltime Direct Hire *5 days/wk on-site in New York city We're seeking someone who combines deep technical expertise with exceptional customer service instincts-especially when supporting senior executives who demand excellence. You're someone who understands that in investment management, technology isn't just convenience; it's mission-critical infrastructure. Primary Responsibilities Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide. Manage the complete Help Desk experience-accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support. Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision. Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized. Execute rapid PC setups and configurations when new team members join or technology needs evolve-knowing that every hour of downtime impacts business operations. Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes. Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications-maintaining the skill level to solve virtually any technical challenge. Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room. Diagnose and resolve hardware issues quickly-both hands-on for NYC users and remotely for associates in other offices-coordinating repairs while minimizing user disruption and keeping everyone productive. Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment. Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention-regardless of which office or time zone requires help. Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats. Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided). Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided). Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm. Preferred Qualifications Meticulous attention to detail-you catch issues before they become problems and ensure every configuration is exactly right. Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support. Experience supporting executives is essential-you understand the unique demands, discretion, and white-glove service that senior leadership expects. 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure. Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments. Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently. PowerBI experience preferred-ability to support data visualization and reporting tools used by our investment teams. Broadcasting or television studio experience preferred but not required-we'll provide comprehensive training for our studio operations. A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge. Passion for technology and genuine curiosity about how systems work together to enable business success. Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes. Strong communication skills with ability to explain technical concepts clearly to non-technical professionals. Quick learner who adapts rapidly to new technologies, tools, and evolving business processes. Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices.

We are seeking a Desktop Support Specialist with strong networking knowledge and hands-on experience in modern endpoint management and automation. The ideal candidate is skilled in Intune, Azure Virtual Desktop (AVD) setup and troubleshooting, and is both curious and relentless in identifying and resolving complex enterprise issues. Key Responsibilities: Provide advanced desktop and end-user support across enterprise environments Manage and troubleshoot devices using Intune and other modern endpoint management tools Support, configure, and maintain Azure Virtual Desktop infrastructure Diagnose and resolve network-related issues in coordination with the network team Leverage automation to improve support efficiency and system reliability Proactively investigate root causes and drive solutions for recurring technical problems Qualifications: Proven experience in desktop support with exposure to enterprise networking Hands-on expertise with Intune, modern device management, and automation tools Strong understanding of AVD infrastructure and troubleshooting

Title: Desktop support Consultant-L1 (Evening Shift) Located: Brooklyn, NY-Onsite Duration: 3 months, potentially longer Visa: Independent only (Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST) 06-3 years experience required JOB DESCRIPTION: L1 desktop support ServiceNow/Ticketing Troubleshooting and Password reset Office 365 Nice to have but not mandatory:- Knowledge or Experience of Epic Software Hospital/Healthcare background

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune. Assist the Project Engineering team with system deployments, upgrades, and implementations. Utilize ConnectWise to manage service requests, document resolutions, and track time effectively. Maintain detailed documentation of issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Escalate complex issues to Level 3 support when appropriate. Provide excellent customer service and build strong relationships with clients. Qualifications: Minimum 2 years of experience in a Level 2 helpdesk or technical support role. Experience with Windows 10/11, Office 365, and basic Active Directory tasks. Working knowledge of Azure cloud services and Intune device management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience with printer setup, peripheral troubleshooting, and mobile device support. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Strong troubleshooting and problem-solving skills. Excellent communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems preferred. Self-motivated with ability to work independently and manage time effectively. Customer service oriented with a commitment to client satisfaction. Valid driver's license and reliable transportation for travel to client sites across Long Island. Availability for on-call rotation CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Great Neck, NY

Key Responsibilities 1. User Support & Issue Resolution Provide first-level technical support via phone, email, chat, or ticketing tools. Assist users with login issues, password resets, account lockouts, and basic troubleshooting. Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.). Troubleshoot common issues like: Network connectivity Printer problems Software installation errors System performance issues Log all incidents in the ticketing system and ensure timely resolution. 2. Device & Application Support Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors). Install, configure, and update approved software and applications. Assist in onboarding/offboarding tasks like device setup and profile configuration. 3. Escalation & Coordination Escalate complex or unresolved issues to L2 / L3 support teams. Follow established SOPs, workflows, and escalation paths. Maintain communication with users until issue resolution. 4. Documentation & Reporting Create and update knowledge base articles and troubleshooting guides. Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.). Provide daily/weekly incident reports as required. Dispatch on Demand Role.

Hello Job Seekers, Hope you are doing well. I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity. Job Title: Desktop Support Technician Location - Manhattan NY 10065 Shift- Mon-Fri, 9 AM to 5 PM Rate Range - $22 to $25 Per hour 6 Months (Contract) with possible extension Responsibility: At least 1 yr exp in a computer support is required & tech support exp. Must have strong customer service skills, good communication. Ability to earn quickly and new technologies. Able to work in a team environment as well as being self-motivated. Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop. Bachelors in Computer Science is must. Thanks & Regards, Mohit Saini Team Lead, EST **************************** *****************************************************

Tasks and Responsibilities: Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals) Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID Perform basic network troubleshooting, ie Wi-Fi and printer issues Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance Support onboarding and offboarding processes (devices, accounts, access rights) Maintain and update user and administrative documentation Support IT asset management (hardware lifecycle, procurement, inventory) Identify and document recurring issues; suggest and implement process improvements Coordinate with external suppliers and third-party vendors when necessary Ensure smooth IT operations and support for local office infrastructure Requirements: 4+ years of hands-on IT support experience in a corporate environment Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online Solid understanding of Windows operating systems, mobile device management, and IT peripherals Experience with Azure AD / Entra ID management Familiarity with ticketing systems (preferably ServiceNow) and IT asset management Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN) ITIL knowledge or certification is a plus Any Microsoft certifications are a strong advantage Excellent organizational and problem-solving skills with attention to detail Strong communication skills and the ability to assist users at all technical levels Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

Title: IT Intern Department: Information Technology Status: Part-time; hours based on availability About NAICA NAICA is a nonprofit organization committed to providing supportive housing, shelter services, and community programs for individuals and families throughout the Bronx. Our IT department is essential to ensuring that staff across all program sites have functioning technology, secure systems, and reliable tools to support the vulnerable populations we serve. IT interns gain hands-on experience in real-world technical support within a multi-site social service organization. Internship Summary The IT Intern will support NAICA's technology operations, including device setup, troubleshooting, account support, and on-site technical assistance. This is an opportunity for students seeking practical experience in IT support and systems administration while learning the tech infrastructure behind nonprofit service delivery. Key Responsibilities Provide first-level support for staff across NAICA shelters, housing programs, and administrative offices. Assist with imaging, configuring, and deploying desktops, laptops, mobile devices, and printers. Support account setup, password resets, and access permissions under supervision. Troubleshoot hardware, software, and network issues; escalate as needed. Maintain inventory of IT equipment across multiple NAICA locations. Help install software updates and ensure devices meet security and compliance requirements. Assist with onboarding/offboarding tech tasks, including email setup, ID creation, equipment retrieval, etc. Log, update, and close helpdesk tickets in NAICA's ticketing system. Support IT projects such as device refreshes, Wi-Fi upgrades, cybersecurity initiatives, and documentation. Qualifications Currently enrolled in a program related to IT, Computer Science, Information Systems, Cybersecurity, or similar. Basic knowledge of Windows systems; MacOS helpful but not required. Strong problem-solving and communication skills. Ability to work on-site at NAICA locations in the Bronx. Professional, reliable, and able to maintain confidentiality. Comfortable learning new systems and troubleshooting common technical issues. Learning Outcomes Hands-on experience in IT support across a multi-site nonprofit. Skills in troubleshooting, device management, and ticketing systems. Understanding of secure technology practices in social service settings. Direct exposure to real-world IT workflows, user support, and system administration.