Sr. Technical Support - Site Lead/Executive Support
Technical support technician job in Hartford, CT
Role: Sr. Technical Support - Site Lead/Executive Support
Key Skills: Executive Support, White Glove, Windows OS, ITAM,
Experience: 09+ years
Mode of Hire: Full Time
Job Description
This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment.
This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments.
Key Responsibilities
Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.
Deliver and coordinate 24/7 white-glove support for executives, resolving issues with discretion, speed, and precision.
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.
Partner with managers to align support operations with business needs and reinforce a service-first culture.
Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
Promote a culture of service excellence, accountability, and continuous improvement across the site.
Maintain and update tickets in alignment with SLA and KPI targets.
Manage IT asset lifecycle including procurement, inventory, and disposal.
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.
Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.
Required Qualifications
Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
Strong technical oversight and vendor coordination capabilities.
Exceptional communication, problem-solving, and stakeholder engagement skills.
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
Ability to operate independently and make decisions in dynamic, fast-paced environments.
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
Experience with IT Asset Management (ITAM) tools and practices.
Bachelor's degree or 5-8 years of relevant IT experience.
Preferred Skills & Certifications
Industry certifications (e.g., Microsoft, ITIL, CompTIA).
Familiarity with performance management, capacity planning, and business relationship management
Help Desk Technician
Technical support technician job in Fairfield, CT
We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT.
This is a full-time/Permanent role with benefits.
Must be local/near CT with MSP experience.
Responsibilities:
Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
Service and diagnosis of hardware and software
Remote/onsite support
Handle phone calls
Respond quickly to problems and demonstrate skillful problem solving
Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
Rotating after hours on call schedule
For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
Tech support analyst
Technical support technician job in Bloomfield, CT
Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.
Strong knowledge of the following is preferred:
Microsoft operating systems and Microsoft Office.
Networking switches and data networks.
IP telecommunications systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC/LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
1 to 3 years of experience required.
Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A+ certification or equivalent combination of education, training, and experience.
Technical Support Analyst
Technical support technician job in Bloomfield, CT
Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.
.Strong knowledge of the following is preferred
Microsoft operating systems and Microsoft Office.
Networking switches and data networks.
IP telecommunications systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC/LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
1 to 3 years of experience required.
Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A+ certification or equivalent combination of education, training, and experience.
Help Desk Specialist
Technical support technician job in Glastonbury, CT
Work for a company that values you!
Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.
Job Title:
Help Desk Specialist (Full Time)
Job Description
We are seeking a
Help Desk Specialist
to handle end-user support and issue resolution under the supervision of IT leadership. In addition to direct end-user support, this role will assist with printer maintenance, user hardware and software provisioning, and user onboarding and offboarding. The Help Desk Specialist role is a forward-facing role that requires exceptional communication skills, a strong customer-focused attitude and an understanding of software and basic security concepts. The successful candidate will spend most of their time addressing end-user issues and doing simple system administration activities. While uncommon, this role may need to be occasionally on call for security and critical after-hours support issues. This position reports directly to the Vice President of Information Technology in our Glastonbury, CT home office.
Responsibilities and Competencies:
Technical Responsibilities
· Provide technical support and issue resolution to end users in a Microsoft Windows environment
· Assist with hardware purchasing, provisioning, reclamation, and decommissioning
· Participate in employee onboarding and offboarding processes
· Support basic system administration tasks
· Configure, maintain, and support company-owned printers
· Assist with patching of servers and workstations
· Contribute to software and server license management
General Responsibilities
· Proactively develop and enhance skills relevant to the role
· Educate end users on security best practices and proper technology usage
· Respond to business requests professionally and with an appropriate sense of urgency
· Perform other duties as assigned based on evolving business needs
Qualifications and Skills
· 3-5 years of practical work or internship experience in user-facing IT support roles
· Knowledge of software, security, and wireless connectivity concepts
· Familiarity with the Microsoft Windows computing ecosystem
· Strong logical thinking and problem-solving abilities
· Ability to multitask and meet deadlines
· Highly customer-focused attitude with a commitment to fully resolving issues
Location
· The Help Desk Specialist will be based out of our Glastonbury, CT office.
Benefits
As leaders in the healthcare industry, we're passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:
Health and Well-being
· Medical, dental, and vision insurance
· Employee Assistance Program (EAP)
Financial Rewards
· Competitive salary
· Incentive bonus plan
· 401(k) with company match
· Group life insurance
· Short and long-term disability
income protection
· Healthcare Savings Account
Education Support
· Education financial assistance
Time Off
· Universal paid time off
· Company holidays
Culture
· Charitable giving opportunities
· Team-building events
· Employee recognition
Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most.
Please visit our website at ******************* for more information.
Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Desktop Support Specialist
Technical support technician job in Wilton, CT
NOT remote, fully onsite M-F in Wilton, CT.
Must-haves
- 4 years of relevant experience in Desktop Support
- Excellent written and verbal communication skills in English.
- Experience with computer build-out and setup; imaging, application installs, and configuration, etc.
- Excellent customer service skills, with an advanced understanding of customer relationship building.
- Excellent troubleshooting skills.
- Self-motivated team player with excellent interpersonal and communication skills.
- Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10
-Willing to work in person Monday through Friday
Plusses:
- Audio/Visual Experience
Day-to-Day:
Insight Global is looking for an on-site desktop support technician in Wilton, CT for ASML company. This person provides technical assistance to computer users. Configures troubleshoots and supports desktops/laptops, peripherals, and cell phones. Answers questions and resolves computer problems for clients in person, via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, office products, electronic mail, and operating systems. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
DUTIES AND RESPONSIBILITIES:
- Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
- Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
- Follows all IT standard processes and procedures along with monitoring license compliance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Provides Helpdesk, Deskside, and Walkup hardware and software support as needed.
-Provides support of 7/24 Global Support process by serving as tier 1/2 first point of contact and owner of problem/incident.
- Provides general knowledge of all Customer standard products as defined per engagement.
Compensation:
$29.00/hour to $41.00/hour on W2
Compensation is determined based off of a combination of education and experience level.
Full benefits provided, 401k
Desktop Support Engineer - Techbar
Technical support technician job in Hartford, CT
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly skilled Level II IT Support Technician to provide on-site technical support across a busy Work/Entertainment Campus and Studio environment. The ideal candidate will have hands-on experience troubleshooting Windows and basic MacOS systems, delivering exceptional customer service, and supporting users across a large, fast-paced environment.
This role will require frequent outdoor walking between buildings and studios while providing prompt, professional IT support to end users.
Key Responsibilities
Troubleshoot and resolve technical issues within Windows 10 and MacOS environments.
Provide hands-on support for desktop and laptop systems, including hardware and software troubleshooting.
Configure and troubleshoot smartphones and mobile devices.
Set up new users with fully functional desktop equipment, ensuring proper access to applications, software suites, and domain resources.
Interface directly with studio and campus users to deliver high-quality, customer-focused support.
Track, manage, and close service tickets using ServiceNow.
Report issues, challenges, or roadblocks promptly to the Manager.
Work independently and professionally in a dynamic, fast-paced environment.
Qualifications
Experience troubleshooting both Windows 10 and MacOS environments (required).
Strong hands-on ability to diagnose and resolve desktop and laptop issues.
Experience with smartphone configuration and troubleshooting.
Professional, mature, and reliable work style; able to work independently/unsupervised.
Friendly, customer-service-oriented attitude with strong communication skills.
Comfortable with frequent outdoor walking across a large campus or studio lot.
Experience with ServiceNow or similar ticketing systems (preferred).
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base range for this contract position is $22 - $32 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ************** and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
ERP Support Analyst
Technical support technician job in Hauppauge, NY
Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office.
Responsibilities
Provide technical support to maintain, advance, and integrate ERP systems
Provide timely ERP user assistance and technical support in resolving issues
Analyze functional and cross-functional business process needs and develop process improvement recommendations
Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms
Modify procedures or changes in system integrations or applications to improve ERP systems' performance
Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure
Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review
Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure
Monitor and report routine system performance
Requirements
Bachelor's degree in information systems or a related field is required
2-5 years' experience as a Hardware/Software support Analyst
ERP experience is a must (user experience is fine)
Printer and peripheral maintenance required
Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database.
Strong Excel skills
Only local candidates; no relocation is available
Reliable transportation, there is no public transportation available
Candidates must have a green card or US Citizenship; no sponsorship or transfers are available
JobID: 47418
Information Technology Support Technician
Technical support technician job in Wallingford, CT
We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we're excited to train the right person to grow with us.
This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology. The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.
Key Responsibilities:
Provide technical support for desktop hardware, software, and networking issues.
Log, track, and document all support tickets and calls from start to resolution in the help desk system.
Respond to user support requests via phone, email, or ticketing system.
Provide a positive support experience to clients to ensure timely and effective resolution to end users.
Ability to communicate clearly and effectively with users or varying technical skill levels.
Assist with setting up and configuring new computers, mobile devices, and user accounts.
Troubleshoot common problems related to operating systems, printers, and connectivity.
Support the IT team in routine maintenance and inventory tracking.
Participate in onboarding processes for new employees.
Provide onsite support if needed.
Follow established processes and standards, adhering to security protocols, and propose improvements.
Assist in developing technical documentation to improve service delivery.
Maintain confidentiality and security of information.
Identify and escalate complex issues to Tier 2 and 3 support teams.
Qualifications:
An associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) is a plus but not required. We are seeking a bright, friendly, and energetic individual who is eager to learn and grow within our company.
Basic understanding of Windows and/or mac OS environments.
Familiarity with Microsoft Office 365, Google Workplace, and basic networking concepts.
Strong problem-solving and communication skills.
Eagerness to grow technical knowledge and adapt to new technology and tools.
Prior internship or customer service experience is a plus, but not required.
Ability to manage multiple tasks and prioritize effectively.
Ability to work independently as well with other team members.
Proven reliability and time management skills.
IT Support Technician
Technical support technician job in Manchester, CT
IT Support Technician - Manchester (Onsite)
Join a fast-moving aerospace innovator that's redefining how aircraft are built. My client is looking for an IT Support Technician who thrives in a hands-on, fast-paced environment. In this role, you'll be the primary onsite resource -keeping systems running, onboarding new hires, and ensuring our hardware, software, and basic networking are always ready for action.
What You'll Do:
• Support employees by diagnosing and resolving hardware, software, and connectivity issues
• Install, configure, and maintain operating systems, applications, and devices
• Set up workstations and accounts for new hires
• Perform routine maintenance across IT and OT environments
• Handle minor hardware repairs and escalate complex issues when needed
• Maintain accurate documentation, ticketing, and asset records
• Collaborate with senior IT engineers on system-level troubleshooting
• Improve efficiency by following and refining IT procedures
What You Bring:
• Associate's degree or equivalent experience
• 2+ years of IT support experience, ideally in manufacturing
• Strong understanding of workstation hardware, OS management, and networking fundamentals
• Customer-focused approach with strong communication skills
• Ability to lift equipment and work safely at height when required
Why Join Us:
You'll work alongside engineering and operations teams, not behind a ticket wall. You'll see the impact of your work every day and grow through hands-on learning and mentorship from senior IT engineers. Competitive compensation, full benefits, and long-term development opportunities are included.
If you're ready for a role where your work directly supports the future of aerospace, we'd love to hear from you!
Information Technology Support Specialist
Technical support technician job in Danbury, CT
Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You'll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\
What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.
Sr. Technical Support (white-glove)
Technical support technician job in Hartford, CT
The Executive Tech Services (ETS) Sr. Technician will serve as the site lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment.Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
Strong technical oversight and vendor coordination capabilities.
Exceptional communication, problem-solving, and stakeholder engagement skills.
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
Ability to operate independently and make decisions in dynamic, fast-paced environments.
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
Experience with IT Asset Management (ITAM) tools and practices.
Bachelor's degree or 5-8 years of relevant IT experience.
Note - VBeyond is fully committed to Diversity and Equal Employment Opportunity.
Data Center Server Hardware Support Technician
Technical support technician job in Bristol, CT
Corserva is actively seeking full-time Data Center Server Hardware Support Technicians to work onsite at our client location in the Bristol, CT area.
Support activities include system installation and configuration, firmware updates, hardware diagnostics and repair, vendor coordination, inventory tracking, and routine walk throughs of equipment rooms.
Additional responsibilities include proactive monitoring, alert response, and participation in incident response and planning sessions.
Technicians should have experience with the following -
System Preparation & Installation
1. Installation of components across servers, storage, desktops, and laptops.
2. Perform ILO/IDRAC type configuration and cable connecting.
3. Execute pre-installation and firmware setup tasks.
4. Connect network cabling and coordinate with Security to open necessary ports.
5. Labeling Systems with machine names.
6. Prepare, pack, and ship systems for remote deployments.
7. System Imaging/Windows and Linux using automated tools and ISO's
8. Updating installed assets in CMBD
System and Equipment Removal:
1. Break down and recover parts from decommissioned servers.
2. Follow documented procedures for decommissioning activities.
3. Update decommissioning data in internal reports and tracking systems.
Storage:
1. Assist with troubleshooting and break-fix as needed for the storage team.
Inventory:
1. Maintain up-to-date records of spare parts and spare system pools.
2. Track and manage deployed hardware inventory.
Firmware & Patch Management:
1. Adhere to organizational policies for firmware updates and notifications.
2. Apply updates as directed by leadership.
3. Review and address customer advisories.
4. Customer Advisories
Data Center Walk Throughs:
1. Conduct routine walkthroughs of all active and future data center rooms.
2. Inspect designated systems for error indicators and report findings.
Monitoring and Notifications
1. Monitor critical systems for performance or failure alerts.
2. Add/remove hosts in monitoring systems and update monitoring software as required.
3. Respond to email alerts and pager duty notifications.
Break/Fix:
1. Troubleshooting/Diagnostics
2. Respond to alerts and error messages
3. Re-imaging local and remote sites, Windows and Linux using automated tools and ISO's
4. Repairing systems (hardware)
5. Coordinate/remote Troubleshoot and follow through to resolve repairs at remote sites.
Includes coordination of parts, opening vendor tickets, getting tech onsite for repair,
and tech arrival/opening site access tickets
6. Coordination and escorting of onsite vendors that come in for repairs.
7. Participation in planning sessions. This includes creating, updating, and closing tickets
8. Incidents/Work Orders - break/fix, logging incidents, following documented procedure
for incident work
9. Case logging
Network Operations Center Technician
Technical support technician job in Melville, NY
Job Title: NOC Technician - Telecom Networks
Shift: Friday-Monday, 2 PM-1 AM (1-hour lunch)
Monitor and maintain nationwide telecom networks. Respond to alarms and outages, perform initial troubleshooting, and escalate issues to engineers to ensure continuous network operations.
Key Responsibilities:
Monitor network dashboards for alarms and outages
Perform basic diagnostics and initial triage
Create, track, and manage incident tickets
Escalate complex issues to engineering teams
Communicate updates to internal teams and customers
Ensure smooth shift handover
Requirements:
1-2 years telecom/network experience
Knowledge of fiber networks, IP routing, Layer 2/3, and BGP a plus
Strong problem-solving and communication skills
Ability to work evening/weekend shifts
Desktop/Helpdesk Engineer
Technical support technician job in Stamford, CT
Desktop/Helpdesk Engineer - Contract - Stamford, CT
CONFERENCE (ZOOM, Teams, WebEX, etc.) and WHITE GLOVE required!
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Desktop/Helpdesk Engineer in Stamford, CT.
Role Description
-Interact with users to understand and document all IT issues.
-Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
-Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
-Assist with the planning and implementation of IT projects across multiple sites.
-Provide first-level IT support for business users
-Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
-Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
-Open service requests and manage warranty repairs with hardware vendors.
-Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
IT Specialist
Technical support technician job in Guilford, CT
Detect's mission is to make accurate diagnostics accessible. We build breakthrough technology at the intersection of software, hardware, chemistry, and biology to make diagnostics available at the point of need. Our ultimate goal is to lower healthcare costs, improve patient outcomes, and improve doctor experience by enabling earlier diagnosis and access to treatment.
Job Description
Detect is seeking an ambitious, organized, and skilled IT Specialist to help manage our growing IT infrastructure. The IT Specialist is responsible for providing direct support to users across Detect, as well as setting up, managing, and troubleshooting systems.
As part of our team, your core responsibilities will be:
Managing user directories, such as Okta
Managing Google Workspace and Office 365
Setting up and configuring Mac OS and Windows devices
Setting up and configuring printers and industrial devices
Setting up and configuring Apple and Android mobile devices
Providing general IT support to employees and contractors
Assisting with vendor management and selection
You must be skilled and competent across several platforms:
Okta Administration
Google Workspace
Microsoft Office 365
Apple MacOS Administration, including use of MDM technologies
Microsoft Windows 10/11 Administration, including use of Microsoft Intune
Qualifications
Baseline skills, experiences, and attributes:
Bachelor's Degree in Computer Science, Software Engineering, or comparable education and experience
Strong understanding of different software development life cycles (Waterfall, Agile) and contemporary software quality assurance processes and automated tools
Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria
Experience with networking technologies, such as Firewalls, Switches, and Routing configurations, preferred
Experience working in a regulated industry, such as HIPAA or GLBA, preferred
Experience with Atlassian, Jira, and Confluence preferred
Experience with Amazon Web Services preferred
You Deeply Identify with Core Detect Values:
Put people first. Our colleagues and our customers come first. We respect each other and celebrate our diversity. We take joy in each other's success, and succeed or fail as a team
Eye of the owner. We have an ownership mindset and take responsibility for all of our decisions. No problem is someone else's problem. We are frugal and use company resources as if they were our own
No genius without grit. As innovators, we fail often but fast. We are tenacious. We push through adversity and keep getting up. We are problem solvers and always find a way
Err on the side of doing. We are scrappy and biased toward action - everyone is an individual contributor. We allow intuition to guide us when we have imperfect information
Move fast by working smart. We are inventors. We focus, plan, pursue, and adjust to make big things happen in a fraction of the time others can. We disagree and commit
Always be frank. We celebrate openness and diversity of opinion. We are transparent and candid but compassionate in our feedback, and are always honest to ourselves and our customers
Additional Information
We offer great perks:
Fully covered medical insurance plan, and dental & vision coverage - as a health-tech company, we place great worth on our teams' well-being
Competitive salaried compensation - we value our employees and show it
Equity - we want every employee to be a stakeholder
Pre-tax commuter benefits - we make your commute more reasonable
401k plan - we facilitate your retirement goals
Beautiful office near the ocean-front in historic Guilford, Connecticut
The opportunity to build a revolutionary healthcare product and impact millions of lives!
For this role, we provide visa assistance for qualified candidates.
Detect does not accept agency resumes.
Detect is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.
Diagnostic Imaging Support Associate - CT Scan
Technical support technician job in Hartford, CT
Shift Detail: 1130p - 730a 40 hours a week. With every other weekend.
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.
Job Summary:
The Diagnostic Imaging Support Associate provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient experience. Includes patient screening paperwork, assisting with patient transport, maintaining supplies, and providing general clerical assistance to patients and staff.
May perform direct patient observation, reporting changes in patient condition to appropriate department staff.
Job provides basic patient care and support to Diagnostic Imaging department while providing a unique opportunity to learn more about the modalities within Diagnostic Imaging to determine which modality is of most interest and potential for next step in career path within Diagnostic Imaging.
Qualifications
High school graduate or equivalent required.
Previous clerical or patient care experience in a clinical setting preferred
Basic Life Support (BLS)
Maintains infection control policies related to patient care
Works efficiently as a team member both within and across clinical settings to provide quality service through communication, cooperation and collaboration.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Technology Sales - Enterprise Clients (Storage/HPC)
Technical support technician job in Hartford, CT
Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our HPC/AI/ML practice!
The High Level
What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure?
Welcome to Cambridge Computer
We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too.
Where Do You Fit In?
Do you know how to build relationships with Enterprise IT Clients?
Can You Project Manage Complex Multi-Vendor Solutions?
Do you know how to execute strategy with sales coaches and business partners?
Do you view coaching as a positive and not a negative?
Do you like being supported by a team of people who treat you like family from Day 1? (Disclaimer, family refers to people you like, not the obligatory Aunt or Uncle who shows up for Thanksgiving that tells the same story over and over again and makes an underhanded comment about the “dryness” of the turkey every year)
Can you hunt and farm simultaneously?
In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions.
Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients?
If yes to any of the above, consider this; Cambridge Computer has been in business for 30 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer.
If you think you have what it takes to succeed, read on.
If you know you will do what it takes to succeed, apply.
About Cambridge Computer
Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients.
We have been in business for 30 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients.
We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies.
We specialize in a range of technologies, some of which are:
Data Storage, Backup, Archiving, DR & Replication
BC/DR as a service & Cloud Storage
Threat assessment, Filtering & AV Solutions
Networking, including Software Defined Networking
Data Life-Cycle Management
High Performance Computing and Artificial Intelligence
About You
With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services.
You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients.
Requirements You Meet
At least 5 years of experience succeeding in a technically oriented sales role
A background of selling hardware, software, and professional services IT solutions
Experience developing accounts, writing technical proposals, giving presentations and closing sales
Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively.
Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis.
A bachelor's degree
How to Apply
Simply submit a:
Cover letter
Resume
Benefits With Cambridge
We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:
Salary and uncapped commission
Multiple health insurance options
Medical FSA and Dependent Care FSA
Dental insurance
Vision insurance
401(k) savings plan with employer matching
Employer-sponsored long-term disability
Paid holidays and PTO that increases with longevity at the company
Opportunities for growth!
Estimated Salary Range
$85k - $130k per year
Equal Opportunity Employer
Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.
Metrology, QC & Production Support Technician
Technical support technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours:
M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits:
We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel:
This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Hartford, CT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military