Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical system analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical system analyst, becoming a technical support specialist takes usually requires 1-2 years. Additionally, a technical system analyst has an average salary of $82,275, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical system analyst include project management, troubleshoot and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical System Analyst | Technical Support Specialist | |
| Yearly salary | $82,275 | $48,667 |
| Hourly rate | $39.56 | $23.40 |
| Growth rate | 9% | 10% |
| Number of jobs | 178,133 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
Technical Systems Analysts are employees who are adept in information technology (IT). They work in the IT department, where they oversee the different networks and systems that exist in the company. They manage the technical systems and ensure that these systems are working properly at all times. They generate reports related to the networks and systems. They then study and analyze these reports to identify existing problems or anticipate challenges that may come their way. These reports help them craft solutions to problems and invest in infrastructure that will address challenges.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical system analysts and technical support specialists have different pay scales, as shown below.
| Technical System Analyst | Technical Support Specialist | |
| Average salary | $82,275 | $48,667 |
| Salary range | Between $63,000 And $106,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Koch Industries | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a technical system analyst and a technical support specialist in terms of educational background:
| Technical System Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical system analysts' and technical support specialists' demographics:
| Technical System Analyst | Technical Support Specialist | |
| Average age | 43 | 42 |
| Gender ratio | Male, 69.9% Female, 30.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 10.1% Unknown, 5.0% Hispanic or Latino, 10.9% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |