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The differences between transactional specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a customer care specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
A Transactional Specialist is someone who is in charge of all transactions that take place in a business organization. First of all, he/she is required to process all requests from customers, both online and offline, in an orderly and timely manner. Also, he/she uses all sales tools at his/her reach to drive an increase in profit and to exceed all of the department's goals. As a Transactional Specialist, your task may also include the establishment and monitoring of internal controls and policies to ensure thorough compliance with GAAP and other requirements.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Transactional specialists and customer care specialists have different pay scales, as shown below.
| Transactional Specialist | Customer Care Specialist | |
| Average salary | $64,483 | $32,427 |
| Salary range | Between $39,000 And $105,000 | Between $26,000 And $39,000 |
| Highest paying City | Jersey City, NJ | Grand Forks, ND |
| Highest paying state | New Jersey | Hawaii |
| Best paying company | Apple | Axogen |
| Best paying industry | - | Insurance |
There are a few differences between a transactional specialist and a customer care specialist in terms of educational background:
| Transactional Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transactional specialists' and customer care specialists' demographics:
| Transactional Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |