Travel agent vs certified travel counselor

Differences between travel agent and certified travel counselor duties and responsibilities

Travel agent example responsibilities.

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
• Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
• Assist all travelers with acquiring passport, passport renewals, and visa requirements on any international travel itineraries.
• Create scripts to help agents process long driven formats in Worldspan, Sabre, and Amadeus for quickness and accuracy.
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Certified travel counselor example responsibilities.

• Manage special projects including off-site meeting support for VIP meeting attendees requiring last minute travel changes.
• Operate Apollo reservation system and proprietary contact management/invoice software.
• Deliver comprehensive administrative support, with focus on coordinating travel arrangements, with this DoD contractor.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.