Travel agent vs traveling representative

Differences between travel agent and traveling representative duties and responsibilities

Travel agent example responsibilities.

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
• Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
• Assist all travelers with acquiring passport, passport renewals, and visa requirements on any international travel itineraries.
• Create scripts to help agents process long driven formats in Worldspan, Sabre, and Amadeus for quickness and accuracy.
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Traveling representative example responsibilities.

• Manage Facebook and patient communication programs.
• Assist customers in booking lessons, purchasing rentals and equipment/apparel, making activity and lodging reservations.
• Provide excellent customer service by providing information to tourist and making personal travel reservations for clientele.
• Work with SABRE & Apollo.
• Provide merchandising assistance to customers by building displays, negotiating placement, replenishing permanent secondary displays and using POS materials effectively.
• Determine cross-selling opportunities with other AmEx divisions.