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Employee reviews

4.29/5

Out of 7 Western Union reviews, 71% were positive.

5 stars

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3 stars

2 stars

1 star

Based on 7 ratings

Overall rating
4.3
Work environment
3.6
Management
3.7
Diversity and inclusion
4.3
Career opportunities
4.4
Salary and benefits
3.6
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Western Union reviews

Employee reviews
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A reddit user wrote a review on Jul 2012
You may not be the person to ask, but why is customer service so wildly inconsistent? I'm an agent at a retail location and every time you speak to a CS rep with a question/problem you get a different answer. It's annoying to me and the customer.

I use to be an agent and lucked out with a rep super patient as I was the middle man between WU AMD an irate sender because she changed her mind, wanted her money back, buy wanted the $60 fee back, too. This went on for almost an hour before the customer gave in and took her send amount and left. The rep and I kept giggling quietly while apologizing to each other for having to go through the situation.

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A reddit user wrote a review on Jul 2012
Has your job caused you to begin to have feelings of prejudice against black people?

No, I have the same feelings for black people just like before I was working there, I think you get those kind of things on daily basis, I'm actually mexican, I'm in Mexico, Western Union uses a outsourcing company (the one that I actually work for) to get the job done, yes there are black people (mostly women) that get mad *** almost for anything, but so there are mexicans who doesn't know what the *** are they doing or southern US citizens whose accent it's actually kind of funny, but you get everything of something.

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A reddit user wrote a review on Jul 2012
What are the largest and smallest transactions you've handled? Ever had any that seemed bizarre or suspicious?

I've send Quick Collect Transactions (this is a payment method, the main use for this is to send money to inmates) for like 10 USD, the only thing weird I did like two times already is charge more that what the person is sending, in some states the service fee is 25USD even if you send 1USD, so one person call to send 20 dollars and get charge 45 in total.

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5.0
A zippia user wrote a review on May 2023
Pros of working at Western Union

good time good money

Cons of working at Western Union

loss of work

Western Union benefits

paydays

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Western Union salaries

9.4
Salary score
The national average salary for a Western Union employee in the United States is $72,878 per year or $35 per hour. Employees in the top 10 percent can make over $131,000 per year, while employees at the bottom 10 percent earn less than $40,000 per year.

Western Union demographics summary

9.9
Diversity score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce

Western Union financial performance

9.5
Performance score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

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