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Workforce management analyst vs senior analyst

The differences between workforce management analysts and senior analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a workforce management analyst and a senior analyst. Additionally, a senior analyst has an average salary of $84,799, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce management analyst include call volume, powerpoint and schedule adherence. The most important skills for a senior analyst are analytics, data analysis, and tableau.

Workforce management analyst vs senior analyst overview

Workforce Management AnalystSenior Analyst
Yearly salary$64,447$84,799
Hourly rate$30.98$40.77
Growth rate11%11%
Number of jobs127,151159,807
Job satisfaction-5
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 68%
Average age4444
Years of experience44

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

What does a senior analyst do?

A senior analyst's responsibilities will vary in every organization or industry. However, their primary role is to gain an understanding of a company's strengths and weaknesses. Through this, they can devise strategies and determine new opportunities that would be significant in attaining financial gains and a more substantial client base. Furthermore, it is a senior analyst's responsibility to coordinate with various departments, and even clients, to establish a rapport that will be essential in gaining the needed information to catapult a company to its finest.

Workforce management analyst vs senior analyst salary

Workforce management analysts and senior analysts have different pay scales, as shown below.

Workforce Management AnalystSenior Analyst
Average salary$64,447$84,799
Salary rangeBetween $43,000 And $95,000Between $63,000 And $112,000
Highest paying CityAlbany, NYSan Francisco, CA
Highest paying stateNew YorkNew Jersey
Best paying companyMetaThe Citadel
Best paying industryFinanceFinance

Differences between workforce management analyst and senior analyst education

There are a few differences between a workforce management analyst and a senior analyst in terms of educational background:

Workforce Management AnalystSenior Analyst
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Workforce management analyst vs senior analyst demographics

Here are the differences between workforce management analysts' and senior analysts' demographics:

Workforce Management AnalystSenior Analyst
Average age4444
Gender ratioMale, 54.2% Female, 45.8%Male, 61.8% Female, 38.2%
Race ratioBlack or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage12%12%

Differences between workforce management analyst and senior analyst duties and responsibilities

Workforce management analyst example responsibilities.

  • Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
  • Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
  • Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
  • Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
  • Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
  • Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
  • Show more

Senior analyst example responsibilities.

  • Manage and lead a team through the verification and validation process to ensure ISO audit findings are permanently resolve.
  • Experience with the PMI methodology for project managing.
  • Lead developers with complex DB2 coding efforts reducing system overhead.
  • Ensure adequate liquidity in each fund while managing WAM exposure across treasury bills.
  • Manage all monthly and quarterly reporting for the pump segment of the company (PMI).
  • Manage reconciliations of accounts on monthly basis.
  • Show more

Workforce management analyst vs senior analyst skills

Common workforce management analyst skills
  • Call Volume, 9%
  • PowerPoint, 7%
  • Schedule Adherence, 5%
  • Data Analysis, 5%
  • Strong Analytical, 5%
  • SQL, 4%
Common senior analyst skills
  • Analytics, 13%
  • Data Analysis, 6%
  • Tableau, 6%
  • Project Management, 5%
  • Strong Analytical, 4%
  • Power Bi, 4%

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