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Account customer engineer vs customer account technician

The differences between account customer engineers and customer account technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account customer engineer, becoming a customer account technician takes usually requires 1-2 years. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $57,608 average annual salary of an account customer engineer.

The top three skills for an account customer engineer include customer satisfaction, customer service and technical support. The most important skills for a customer account technician are business development, customer accounts, and video products.

Account customer engineer vs customer account technician overview

Account Customer EngineerCustomer Account Technician
Yearly salary$57,608$88,840
Hourly rate$27.70$42.71
Growth rate6%4%
Number of jobs70,56464,166
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 63%
Average age4447
Years of experience62

Account customer engineer vs customer account technician salary

Account customer engineers and customer account technicians have different pay scales, as shown below.

Account Customer EngineerCustomer Account Technician
Average salary$57,608$88,840
Salary rangeBetween $34,000 And $96,000Between $51,000 And $153,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between account customer engineer and customer account technician education

There are a few differences between an account customer engineer and a customer account technician in terms of educational background:

Account Customer EngineerCustomer Account Technician
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 63%
Most common majorElectrical EngineeringCriminal Justice
Most common collegeStanford UniversitySUNY Farmingdale

Account customer engineer vs customer account technician demographics

Here are the differences between account customer engineers' and customer account technicians' demographics:

Account Customer EngineerCustomer Account Technician
Average age4447
Gender ratioMale, 83.1% Female, 16.9%Male, 44.9% Female, 55.1%
Race ratioBlack or African American, 1.7% Unknown, 6.2% Hispanic or Latino, 8.2% Asian, 5.7% White, 77.9% American Indian and Alaska Native, 0.3%Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%
LGBT Percentage7%6%

Differences between account customer engineer and customer account technician duties and responsibilities

Account customer engineer example responsibilities.

  • Manage RFP activity, sales/engineering/channel partner resources.
  • Nominate by customers, sales and EMC management.
  • Maintain OEM equipment which are electrical/mechanical devices attach to the IBM 3800/3900 and 4000 production large system laser printer.
  • Recognize for skill in defusing escalate customer problems through clear communication and well-verse technical proficiency on all EMC hardware.
  • Implement GL accounting/administrative functions with retail clients allowing the POS transactions to post and balance the retail software to corporate mainframes.

Customer account technician example responsibilities.

  • Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
  • Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
  • Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Account customer engineer vs customer account technician skills

Common account customer engineer skills
  • Customer Satisfaction, 22%
  • Customer Service, 22%
  • Technical Support, 12%
  • Computer System, 8%
  • Software Support, 7%
  • POS, 7%
Common customer account technician skills
  • Business Development, 88%
  • Customer Accounts, 4%
  • Video Products, 2%
  • Customer Interest, 2%
  • Inbound Calls, 2%
  • Payment Arrangements, 1%