Post job

Agent jobs in Cocoa, FL

- 808 jobs
All
Agent
Reservations Agent
Call Center Specialist
Lead Agent
Travel Specialist
Booking Agent
Marketing Agent
Rental Agent
  • Tier 1 Dispatch Agent in Lake Mary, FL

    Alorica 4.1company rating

    Agent job in Lake Mary, FL

    Tier 1 Dispatch Agent** **Terms: Full-time** **Pay: $17.75/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events. **Responsibilities** - Pay close attention to call details for accurate communication and resolution - Remain empathetic when interacting with passengers during entrapment situations - Maintain a quality result of 90% on calls and an error rate of less than 1% - Adhere to scripts and procedures - Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1% - Document and efficiently report all entrapment events **Qualifications** - High school diploma or GED - Strong computer navigational skills with multiple systems and screens - Excellent oral and written communication skills - Excellent listening/comprehension skills - Professional and courteous demeanor - Critical Thinking ability - Ability to handle fast-paced/high-volume calls - De-escalate situations as needed using strong empathy skills **Work Environment** - Regular work performed in a climate-controlled, call-center environment - Ongoing usage of phone and computer systems **Physical Demands** - Constant sedentary work **Benefits** - Health, dental, and vision coverage/HSA - PTO - Optional daily pay or weekly pay - 401K retirement plan - Leadership programs - Paid training and tuition reimbursement - Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies - Employee assistance program - Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly \#AloricaJobs #LakeMaryFL #JobSearch **DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.** **Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.**
    $17.8 hourly 60d+ ago
  • Reservationist FT

    Orlando Science Center 4.0company rating

    Agent job in Orlando, FL

    Summary/Objective The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs. This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations. This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person. Essential Functions Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays. Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing. Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions. Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips. Handles reservation confirmations on all sales. Collects and follows up on deposits and payments received for educational programming. Responds to email inquiries, web-sale requests, and faxes regarding educational programming. Assists in the day-to-day operations of the Reservations Office. Assists with other program check-ins and other duties as required. Performs other related duties as assigned. Minimum Qualifications Education: High School Diploma or equivalent . Experience & Certifications: N/A Preferred Qualifications Experience with ticketing systems. Excellent written and oral communication skills. Highly organized, attention to detail a must. Supervisory Responsibility N/A Physical Demands Ability to remain in a stationary position. Ascends/descends stairs throughout the museum. Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone. Operates a computer and/or office equipment efficiently and accurately. Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level. Rarely works in outdoor environments. Frequently works in indoor environments. Coping with demands and stresses associated with job and work environment. Kneeling and Crouching (occasionally) Weight Levels - Lift, Push, Pull Up to 50 pounds Expected Hours of Work & Travel This position is full time and primarily works Monday - Friday between 8:00am and 5pm. This position must be able to work weekends and after hour events as needed. Telecommuting This position is required to be onsite 100% of the time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $31k-33k yearly est. Auto-Apply 18d ago
  • Reservation Agent: Full Time / Part Time

    Sabre 4.7company rating

    Agent job in Orlando, FL

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG. Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? Assist our guest and travel agents with their vacation needs via inbound calls Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels Answer inquiries pertaining to the resorts' amenities, services, and policies Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? Monthly Recognition & Incentives for Top Performers Health Benefits start on Day One (Full Time Agent) Paid Training 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? 1+ years of related experience preferred Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) HS Diploma/GED or equivalent required Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Hybrid#LI-KN1
    $15 hourly Auto-Apply 44d ago
  • Activations Agent

    Vacation Innovations 3.4company rating

    Agent job in Orlando, FL

    Why Work with Vacation Innovations? At Vacation Innovations, we don't just offer jobs-we build careers in the exciting world of travel and vacation ownership. With nearly 300 employees and over two decades of industry leadership, we've grown into the largest provider of secondary market services and solutions in the vacation ownership industry. Our headquarters in Orlando, Florida-timeshare capital of the world-positions us at the heart of the industry, allowing us to attract top talent and foster innovation at every level. We pride ourselves on our collaborative culture, career development opportunities, and a work environment where your success is celebrated and your contributions truly matter. Position: Activations Sales Agent Location: On-site (Orlando, FL) | Type: Full-time | Industry: Travel & Hospitality We are seeking motivated, persuasive, and performance-driven individuals to join our high-performing Sales Team. As a Sales Agent, you'll play a key role in assisting guests with vacation planning, booking upgraded packages, and providing exceptional service to ensure a seamless guest experience from the first call to confirmed travel. What You'll Do: Engage with customers via inbound and outbound calls using our RingCentral system Maintain a positive and energetic attitude in all interactions with guests and teammates Persuade guests to book specific properties and travel dates aligned with company goals Upsell base packages and apply promotional offers to maximize revenue Answer questions about properties, packages, and travel procedures with professionalism and clarity Overcome objections and build rapport quickly and effectively Handle escalations and implement solutions with support from management Maintain accurate call notes and updates in Salesforce Actively participate in ongoing professional sales training and development Meet and exceed daily, weekly, and monthly performance metrics, including arrivals and revenue goals Follow all internal policies and procedures to ensure operational excellence Who You Are: A self-starter with a results-driven mindset A strong communicator with the ability to build rapport and influence decision-making Comfortable in a fast-paced, goal-oriented sales environment Detail-oriented with strong organizational and data entry skills Able to manage time effectively and handle multiple priorities with urgency Flexible to work evenings, weekends, and holidays as needed Preferred Qualifications: High School Diploma or equivalent required Timeshare or hospitality contact center experience is a strong plus Strong PC proficiency and familiarity with Salesforce or similar CRM systems Experience handling inbound/outbound calls in a sales-focused environment What We Offer: Competitive base pay with uncapped commission opportunities Access to comprehensive training and ongoing professional development Full benefits package including medical, dental, vision, life, 401(k), and more Paid time off, paid holidays, and travel perks including discounted resorts, flights, and rental cars A team-oriented environment where your growth and success are supported Ready to help travelers plan unforgettable getaways while growing your career in sales? Apply now and take the next step with Vacation Innovations-where your future in travel starts today.
    $23k-42k yearly est. 60d+ ago
  • Budget Lead Fast Break Agent

    Budget RAC

    Agent job in Orlando, FL

    We are looking for qualified candidates for the Budget Fast Break Lead Position at the Orlando Airport. Preliminary requirements are: No attendance concerns No VOTC complaints No customer service and sales process concerns Excellent customer service skills and ability to communicate effectively using the English language Strong interpersonal/organizational skills with ability to motivate others Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously Proficiency required in reading, writing, mathematics, cash handling/ reporting.
    $29k-60k yearly est. 60d+ ago
  • Lead Agent Title Operations

    Description This

    Agent job in Orlando, FL

    As the Lead Agent Title Operations, your key responsibility is to assist Supervisor and Team Members with questions related to preparation, reviewing, and recording ownership deeded documents for projects in multiple jurisdictions. This outstanding role offers collaboration with title underwriters, attorneys, and internal teams. You will support the GVT Leadership group and Title Operations leaders. Your work will help maintain and establish policies and procedures, contributing to company success through these tasks: Assist with answering questions from department employees regarding various processes. Engage with external contacts, including title underwriters and attorneys. Coordinate work assignments for the team as needed. Develop, document, and implement policies, process flows, and procedures. Assess existing policies and procedures with management, delivering feedback aimed at improvement. Assist with interviews, onboarding, training, assignment, and setup of new team members. Provide advanced training for existing team members. Run, build, and maintain monthly, quarterly, and annual reports. Audit team member files for performance matrix purposes. Support GVT management with maintaining, monitoring, testing, scanning, and workflows. Provide feedback to ensure standard methodologies are in use. Find opportunities to improve technology. Work with management to provide cross-training for personnel. Conduct any reasonable requests by management. Promote a positive work atmosphere. Perform other related duties as assigned. To become a Lead Agent Title Operations at Hilton Grand Vacations, you should have the following qualifications, knowledge, skills, abilities, and experience: 1-3 years of related experience Outstanding organizational skills Strong written and verbal abilities Ability to multi-task under pressure Proficiency in performing title search and review Enthusiastic great teammate demeanor Diligent approach Proficiency in MS Word, Excel, PowerPoint, and Outlook Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. Join us and be part of a team recognized for encouraging a culture of work-life balance and family-friendly benefits. Over the past 30 years, the highest honor we've received is the ongoing dedication of our Owners, Members, and Guests. We've also earned accolades for the outstanding work of our devoted Team Members throughout our resorts, call centers, and corporate offices. Be part of something outstanding! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide accommodations for individuals with disabilities to participate in the application or interview process, perform essential job functions, and access employment benefits and privileges.
    $29k-60k yearly est. Auto-Apply 6d ago
  • (RN) Call Center Nurse Specialist // Orlando FL 32822

    Mindlance 4.6company rating

    Agent job in Orlando, FL

    Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: · Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. · Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. · Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. · Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes · Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Scope of Position Responsibilities · For Internal and External Relationships: Responsible for customer and patient interactions. · For Organization Influence : Limited - Works within the guidelines of a specific program. · Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications · Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment. · Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment. License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Use computerized spreadsheets to conduct analysis · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Data entry · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************
    $25k-32k yearly est. Easy Apply 7h ago
  • Rental Agent - Toyota of Melbourne

    Toyota of Melbourne 4.3company rating

    Agent job in Melbourne, FL

    Toyota of Melbourne has an immediate opportunity for a Rental Car Agent. Must have an outgoing personality, the ability to multi-task and work well in a fast paced environment. Job duties include, but are not limited to: Coordinate with Rental Car Manager to have loaner vehicles cleaned inside and out prior to loaning To customer. Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center. Responsible for ensuring proper documentation requirements are met for all loaner contracts (i.e. valid DL, valid proof of insurance, deductible deposit charged if applicable) Escort customers to the loaner car. Perform a walk around, cover preexisting damage, and fuel levels. Obtain all document signatures required. Once loaner car is returned, perform a return walk around, review any new damage and fuel level. Obtain all return document signature required, as well as any payment for deductible/damage/s to loaner car. Assist Rental Car Manager with other duties as required. Requirements: High School degree or equivalent Ability to carry out instructions furnished in written, oral, or diagram form. Must possess a valid driver's license and good driving record. Must be available to work weekends High School degree or equivalent Ability to carry out instructions furnished in written, oral, or diagram form. Must possess a valid driver's license and good driving record. “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”
    $27k-49k yearly est. 3d ago
  • Reservationist

    Tavistock Restaurant Collection 4.1company rating

    Agent job in Orlando, FL

    NAMI LAKE NONA Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application: What is the coolest restaurant you have ever been to? What is the craziest thing you have ever eaten? What is your favorite cocktail? Have you ever traveled outside of the US? If so, where to? If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities. POSITION SUMMARY Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. RESPONSIBILITIES: - Manage reservations, ensuring accuracy and efficiency - Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner - Provide exceptional customer service to customers during the reservation process - Coordinate with other departments to ensure seamless operations - Accurately enter customer information into the company's reservation system - Maintain accurate records of reservations and customer interactions Requirements SHIFT AVAILABILITY -12PM-8PM SKILLS & ABILITIES - Excellent communication skills, both verbal and written - Strong attention to detail - Ability to multi-task and work in a fast-paced environment - Strong organizational and time-management skills - Ability to work independently as well as part of a team - Familiarity with reservation systems is a plus - High school diploma or equivalent
    $26k-32k yearly est. 60d+ ago
  • Reservations Agent

    Westgate Resorts

    Agent job in Orlando, FL

    Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Summary The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience. Essential Duties and Responsibilities Accurately input all inbound reservations, with and without transportation. Professionally answer and route inbound phone calls. Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes. Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings. Communicate flow or qualification changes to OPCs at designated locations. Handle inbound phone program inquiries and solicit prospective customers. Provide accurate directions to all resort properties. Check in and out outside solicitors at specified locations. Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates. Conduct location verifications each shift to confirm staffing; notify Field Managers of “open” locations and maintain records for accurate assessment of penalties. Package brochures for departmental Fun Packs distributed at hotel Guest Services locations. Verify daily “no show” tours and contact guests to rebook, maximizing resort bookings. Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts. Perform light clerical duties as assigned. Job Requirements To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Proficiency in word processing and spreadsheet applications. Strong communication skills. Self-starter with minimal need for supervision. Ability to work collaboratively with others. Highly organized and detail-oriented. Accuracy-focused with the ability to meet deadlines. Education & Experience High school diploma or GED required. One to three months of related experience and/or training preferred. Equivalent combination of education and experience may be considered. Additional Information Additional Information This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities. Why Westgate? 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Wellness Programs Fun, family culture Employee Assistance Program (EAP) Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
    $24k-32k yearly est. 10d ago
  • Travel Specialist

    Wanderlust Adventures 4.0company rating

    Agent job in Orlando, FL

    We are seeking individuals with great enthusiasm for the travel industry! Travel Specialists are the primary point of contact for the client and is responsible for promoting, booking and maintaining travel arrangements for individuals, groups and/or businesses. We work with various major vendors and have the ability to tailor a vacation to each client. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. Training and certifications are provided. We are seeking individuals with: Passion to help clients build the ultimate vacation by offering our destinations and services Excellent customer service skills Desire to build relationships with our travel partners & clients Drive to execute the sale Expertise in our product and policies Acute attention to details and the ability to review your own work to ensure quality Ability to work under pressure, quickly and accurately Motivation to succeed Responsibilities: Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events & activities) Provide exceptional customer service to clients Maintain relationships with travel partners and vendors Work well in a group/team setting Stay up to date on the travel industry and policies Collect and enter data into our software and maintain client files Complete required certification within a timely manner Complete ongoing training with our company and travel partners Requirements: Must have a smartphone with reliable internet access Laptop or desktop computer (highly recommend, however, not required) with reliable internet access Must be at least 18 years of age Must be a United States resident Skills: Time Management Computer and Internet knowledge Verbal and Communication Motivation Self Discipline Leadership
    $40k-58k yearly est. 60d+ ago
  • Travel Specialist II

    Avant 4.1company rating

    Agent job in Maitland, FL

    Role/Responsibilities The Travel Team at Avant Healthcare Professionals is responsible for planning, coordinating, and managing all aspects of travel and relocation logistics for our international Healthcare Professionals (HCPs). This includes arranging flights, ground transportation, rental cars, and accommodations, while ensuring a seamless, efficient, and positive travel experience for both HCPs and Relocation Specialists. The Travel Specialist II is an experienced and highly skilled travel professional who serves as a key support resource within the Travel Team. Building on the responsibilities of the Travel Specialist I, this role provides advanced expertise, manages complex travel logistics, and contributes to high-level projects and process improvements. The Travel Specialist II also leads initiatives, offers guidance to team members, and manages escalated travel issues to ensure seamless operations. Essential Functions of the Job Provide advanced support within the Travel Team by sharing expertise, mentoring Travel Specialist I team members, and serving as a knowledgeable resource for complex situations. Facilitate complex travel bookings and resolve challenges related to the Avant Transition Program (ATP), relocations, NCLEX exam testing, and CARE program travel arrangements. Contribute to the development and implementation of improved travel procedures and best practices to enhance team efficiency. Take ownership of escalated travel issues, acting as the primary point of contact for resolution and ensuring matters are addressed promptly. Coordinate closely with other departments-including Housing, Immigration, NCLEX, and Licensure-to ensure seamless travel arrangements for HCPs, proactively identifying and addressing potential issues. Maintain direct communication with HCPs regarding detailed travel arrangements, special requests, and issue resolution. Track and manage unused tickets, travel credits, and special travel arrangements to ensure they are properly utilized. Act as the primary contact for high-priority or complex travel itineraries and provide guidance on special accommodations such as multi-destination trips or urgent visa situations. Assist with evaluating and selecting new travel vendors by providing data-driven insights into performance and pricing. Ensure accuracy and consistency in all travel documentation, including internal databases (UTAP and ABMS), while maintaining alignment between Housing and Travel data. Participate in the after-hours on-call rotation to respond promptly to travel-related emergencies. Represent the Travel Team in departmental and cross-functional meetings, contributing expertise to long-term travel planning and logistics strategies. Marginal Functions of the Job Other duties as assigned Normal Work Schedule This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Must be available for an on-call rotation to assist outside of standard business hours in the event of any reservation changes, concerns or issues related to HCP travel that may require assistance. Education, Training, and Experience Bachelor's degree in hospitality, tourism management, business administration, or other applicable fields required. Minimum 3-5 years of experience in travel logistics, hospitality, or related fields. Experience leading projects or mentoring in a travel logistics environment preferred (but not a supervisory role). In-depth knowledge of travel booking platforms and procedures, with proven problem-solving abilities in complex travel situations. Strong interpersonal and communication skills for collaborating with colleagues and managing vendor relationships. Demonstrated cultural awareness and sensitivity with extensive experience handling diverse travel needs for international HCPs. Proficiency in Microsoft Office, Adobe, and electronic database management systems. Ability to manage multiple priorities, meet deadlines, and handle high-pressure situations effectively. Job Level Competencies Technical Skills: Fundamental ability to perform technical skills required for job role. This may include use of specific technology, knowledge of job-specific tasks and concepts, etc. Fundamental ability to determine methods and procedures on new assignments. Intermediate ability to handle routine tasks as well as non-routine tasks. Intermediate ability to handle tasks with medium complexity with limited guidance. Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization. Develops Self: Fundamental ability to use and apply professional concepts in the full area of specialization. Fundamental ability to contribute to strategic initiatives within the specialization. Fundamental ability to stay current with emerging trends within the area of expertise. Fundamental ability to pursue opportunities to broaden expertise and contribute to the organization's goals. Customer Focus & Teamwork: Fundamental ability to collaborate and share knowledge within department. Fundamental ability to apply an understanding of customer needs and team dynamics. Fundamental ability to gather customer feedback and insights. Decision Making: Intermediate ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non-routine problem-solving decisions. Intermediate ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Intermediate ability to identify when to seek input from others. Innovation: Intermediate ability in the development of ideas to establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship. Quality & Results Oriented: Fundamental ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Fundamental ability to consistently achieve exceptional results that positively impact the team and department. Resourceful & Tenacious: Intermediate ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues. Required Licenses, Certifications, and Other Specific Requirements of Law Health Insurance Portability and Accountability Act (HIPAA) certification Other Characteristics of the Position Physical Demands: Stationary desk work for extended periods at a time Regularly required to communicate Occasional lifting of office supplies up to 20 lbs. Vision abilities including close vision and ability to adjust focus Work Environment: This job operates in a professional office environment. This role routinely operates standard office equipment. Statement of Responsibility for Confidential Data Has access to, and requires daily use of, confidential records. Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information. Proprietary Information and Non-Conflict Agreement required. Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
    $39k-58k yearly est. 60d+ ago
  • Call Center Specialist - East Orlando / Kissimmee, FL

    First Choice Pediatrics Inc. 3.2company rating

    Agent job in Orlando, FL

    Positions in Winter Garden/Alafaya/Kissimmee Poinciana Call Center Specialist Under the supervision of the Clinical Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service. Knowledge of third-party payers including federal, state and private health plans. Customer service experience in a health care setting. Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Proximity Marketing Agent

    Renewal 4.7company rating

    Agent job in Orlando, FL

    Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities". Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! ************************************** What We Offer: An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel! Paid Time Off & Six Paid Holidays Health, Dental, Vision, & Life Insurance Join a Company Where Growth is Real: Over 60% of Our Leaders Were Promoted From Within! W-2 Sales Position with Industry Leading Bonuses (Uncapped Earning Potential!) Income: On Average $50,000yr - $70,000yr (Base + Bonus) (Paid Weekly!) Schedule: Flexible Availability Weekdays/Weekends (Full-Time) The Proximity Marketing Agent works with a team of canvassers to bring brand awareness to homeowners in targeted marketing areas. Responsibilities: Generate high-quality leads while engaging in door-to-door campaigning in assigned territory Learn to deliver a pre-qualifying lead presentation to prospective homeowners Provide daily reports of leads and appointments and attend team meetings Maintain communication with the call center and sales team Requirements: High School Diploma or Equivalent - (Minimum 18yrs of Age) At least 1-2yrs of Customer Service Experience Previous Door-to-Door Sales, Appointment Setting, or Retail Experience is a Plus Reliable Transportation for Commuting to Various Locations in the Area Availability to Work Flexible Schedule Including Weekends if Needed Ability to learn and then utilize selling techniques Comfortable walking throughout neighborhoods and the ability to walk outdoors for extended periods of time Interpersonal communication, social intelligence, charismatic personality, and people skills **Must be willing to undergo a criminal background check** **Must have a valid driver's license and clean driving record** **This Company Participates in E-Verify** Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment . Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team! We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $22k-29k yearly est. 60d+ ago
  • Cruise Booking Agent

    HB Travels

    Agent job in Sanford, FL

    About Us We are a travel services company dedicated to helping clients create unforgettable cruise vacations. From luxury ocean voyages to adventurous river cruises, we provide personalized booking services, expert guidance, and outstanding customer care. Position Overview We are seeking an enthusiastic and detail-oriented Cruise Booking Agent to join our team. In this role, you will assist clients with planning and booking cruise vacations while ensuring a smooth and enjoyable experience from start to finish. This opportunity offers unlimited earning potential, making it ideal for motivated individuals who are passionate about travel and client service. Key Responsibilities Assist clients in selecting and booking cruise vacations tailored to their needs and budgets. Provide detailed information about destinations, cruise lines, itineraries, and amenities. Manage reservations, confirmations, and itinerary changes with accuracy. Deliver excellent customer service before, during, and after travel. Stay updated on cruise promotions, packages, and industry trends. Qualifications Experience in the travel, hospitality, or customer service industry preferred. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to manage multiple bookings efficiently. Knowledge of reservation systems or willingness to learn. A genuine passion for travel and creating memorable client experiences. What We Offer Unlimited earning potential based on your performance and dedication. Flexible work options, including remote opportunities. Professional training and ongoing development resources. Supportive and collaborative team environment. Access to potential travel industry perks and cruise discounts.
    $24k-43k yearly est. 60d+ ago
  • Clinical Call Center Specialist

    Onspot Dermatology 4.3company rating

    Agent job in Orlando, FL

    Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence
    $30k-38k yearly est. 9d ago
  • Reservationist FT

    Orlando Science Center 4.0company rating

    Agent job in Orlando, FL

    Summary/Objective The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs. This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations. This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person. Essential Functions Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays. Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing. Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions. Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips. Handles reservation confirmations on all sales. Collects and follows up on deposits and payments received for educational programming. Responds to email inquiries, web-sale requests, and faxes regarding educational programming. Assists in the day-to-day operations of the Reservations Office. Assists with other program check-ins and other duties as required. Performs other related duties as assigned. Minimum Qualifications Education: High School Diploma or equivalent. Experience & Certifications: N/A Preferred Qualifications Experience with ticketing systems. Excellent written and oral communication skills. Highly organized, attention to detail a must. Supervisory Responsibility N/A Physical Demands Ability to remain in a stationary position. Ascends/descends stairs throughout the museum. Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone. Operates a computer and/or office equipment efficiently and accurately. Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level. Rarely works in outdoor environments. Frequently works in indoor environments. Coping with demands and stresses associated with job and work environment. Kneeling and Crouching (occasionally) Weight Levels - Lift, Push, Pull Up to 50 pounds Expected Hours of Work & Travel This position is full time and primarily works Monday - Friday between 8:00am and 5pm. This position must be able to work weekends and after hour events as needed. Telecommuting This position is required to be onsite 100% of the time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $31k-33k yearly est. Auto-Apply 19d ago
  • Reservation Agent: Full Time / Part Time

    Sabre 4.7company rating

    Agent job in Orlando, FL

    Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! _NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG._ Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? + Assist our guest and travel agents with their vacation needs via inbound calls + Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels + Answer inquiries pertaining to the resorts' amenities, services, and policies + Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? + Monthly Recognition & Incentives for Top Performers + Health Benefits start on Day One (Full Time Agent) + Paid Training + 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? + 1+ years of related experience preferred + Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) + HS Diploma/GED or equivalent required + Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at *************************** Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW Stay connected with Sabre Careers
    $15 hourly 60d+ ago
  • Agent VIP Reservations

    Description This

    Agent job in Orlando, FL

    As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests. Why do Team Members like working for us: Competitive base pay plus commission Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation Employee stock purchase program. Tuition reimbursement programs. Numerous learning and advancement opportunities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Qualifications: Minimum of 2 years of previous Call Center experience. Knowledge of VOICE system/RCC system required. Excellent written, verbal, and interpersonal skills. Ability to interact effectively with team members and management at all levels. Proficiency in MS Office, particularly Word and Outlook. Professional, positive, and upbeat demeanor. Strong sense of customer service with enthusiastic, professional, and upbeat behavior. Good organizational skills and diligent. Ability to work a variable schedule, including evenings and weekends, based on call center needs. Background in timeshare/hospitality preferred. Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests! Key Responsibilities: Receive and service inbound reservation calls. Make and service activation calls. Assist guests with inquiries related to their purchased packages and upcoming vacations. Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations. Handle situations with dissatisfied guests. Assist management with special projects. Ensure privacy and security of confidential guest information. Complete tour and room drop requests. Process monthly payments. Perform any other reasonable requests by management.
    $24k-32k yearly est. Auto-Apply 11d ago
  • Reservations Agent

    Westgate Resorts

    Agent job in Orlando, FL

    Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Summary The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience. Essential Duties and Responsibilities * Accurately input all inbound reservations, with and without transportation. * Professionally answer and route inbound phone calls. * Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes. * Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings. * Communicate flow or qualification changes to OPCs at designated locations. * Handle inbound phone program inquiries and solicit prospective customers. * Provide accurate directions to all resort properties. * Check in and out outside solicitors at specified locations. * Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates. * Conduct location verifications each shift to confirm staffing; notify Field Managers of "open" locations and maintain records for accurate assessment of penalties. * Package brochures for departmental Fun Packs distributed at hotel Guest Services locations. * Verify daily "no show" tours and contact guests to rebook, maximizing resort bookings. * Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts. * Perform light clerical duties as assigned. Job Requirements To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications * Proficiency in word processing and spreadsheet applications. * Strong communication skills. * Self-starter with minimal need for supervision. * Ability to work collaboratively with others. * Highly organized and detail-oriented. * Accuracy-focused with the ability to meet deadlines. Education & Experience * High school diploma or GED required. * One to three months of related experience and/or training preferred. * Equivalent combination of education and experience may be considered. Additional Information Additional Information This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities. Why Westgate? * 401K with generous company match * Get access to your pay as you need it with our Daily Pay benefit * Wellness Programs * Fun, family culture * Employee Assistance Program (EAP) * Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) * Advancement & development opportunities * Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
    $24k-32k yearly est. 2d ago

Learn more about agent jobs

How much does an agent earn in Cocoa, FL?

The average agent in Cocoa, FL earns between $18,000 and $74,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Cocoa, FL

$37,000

What are the biggest employers of Agents in Cocoa, FL?

The biggest employers of Agents in Cocoa, FL are:
  1. Cocoa
  2. Scootaround Inc.
  3. WHILL
  4. SMS International Shore Operations
Job type you want
Full Time
Part Time
Internship
Temporary