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  • Customer Service Representative

    Masis Staffing Solutions 3.7company rating

    Agent job in Concord, NH

    Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment. Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM Pay: $23/hour based on experience What You'll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We're Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability
    $23 hourly 1d ago
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  • Customer Service Representative

    Franklin Professionals 4.5company rating

    Agent job in Gardner, MA

    Why Join Us? If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment. Position Summary The Customer Service Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset. Essential Duties & Responsibilities Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements Provide timely, accurate product information and quotations via phone and email Track order status, proactively communicate updates, and resolve issues to support on-time delivery Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue Maintain detailed and accurate customer records, including contacts, routing details, and account notes Qualify customer RFQs for completeness and accuracy prior to order release Follow up on lost or dormant business to support customer retention efforts Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns Support business development initiatives such as samples, direct mailings, and follow-up outreach Meet daily productivity and accuracy expectations, including order volume and error reduction Consistently follow established quality, accuracy, and attendance standards Perform other duties as assigned What Success Looks Like in This Role Consistently high accuracy in complex, high-volume order entry Confident, friendly, and professional phone presence Ability to stay focused and precise while managing repetitive tasks Reliable attendance and steady performance in a fast-paced office environment Willingness to support teammates and share ownership of customer outcomes Minimum Experience & Skills 2+ years of customer service, inside sales, order entry, or administrative experience in a detail-driven role Proven ability to accurately manage complex data and high-volume transactions Strong verbal and written communication skills; comfortable with frequent phone interaction Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with ERP systems preferred (manufacturing experience a plus) Ability to work independently while contributing to a close-knit, collaborative team Education Degree not required; relevant experience and demonstrated accuracy are prioritized Work Environment & Schedule Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM) Business-casual office environment Frequent use of computer systems and phone Occasional exposure to manufacturing and warehouse environments May occasionally lift up to 15 pounds Why This Role May Be a Great Fit Stable, growing manufacturing company with long-standing customer relationships Supportive, team-oriented department with hands-on training Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion Annual company-wide bonus based on overall performance We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
    $35k-43k yearly est. 12d ago
  • Customer Experience Rep II / Bilingual Customer Experience Rep I

    Unitil Service Corporation 4.9company rating

    Agent job in Concord, NH

    We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance. *Note: Benefit offerings may differ between union and non-union employee groups Position Purpose: Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner. Availability & Scope POSTING DETAILS Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation. Operating Hours Regular business Monday through Friday, 7am - 7pm Emergency business Monday through Friday, 5am - 7am & 7pm - 10pm Saturday & Sunday, 8am - 4pm Work Shift Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies. Holiday coverage is provided on a volunteer basis On-Call Availability There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise Principal Accountabilities: % of Time End Results 70% Respond and communicate promptly to customer inquiries through various communication channels Acknowledge and resolve customer complaints Process all customer requests in accordance with all policy and procedures Communicate and coordinate with peers and supervisors as necessary Provide feedback on the efficiency of the customer service processes Ensure customer satisfaction and provide professional customer support Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution Contribute to the team and help foster an atmosphere of support by applying Unitil core values Maintain a positive, empathetic and professional attitude toward customers at all times 20% Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay 10% Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies As Needed Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager Qualifications for Customer Experience Representative II High School diploma, general education degree or equivalent experience 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Qualifications for Bilingual Customer Experience Representative II High School diploma, general education degree or equivalent experience Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment. Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Last updated: 01/06/2026
    $32k-35k yearly est. Auto-Apply 13d ago
  • Customer Development Representative

    Crown Linen Service Inc. 4.2company rating

    Agent job in Nashua, NH

    At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers. What You'll Do Sales & Growth Focus Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts. Identify and close upsell and cross-sell opportunities for additional products and value-add services. Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account. Partner with sales and service leadership to develop customized customer-growth plans and closing strategies. Collaborate with production and service teams to ensure a smooth rollout of new business wins. Customer Engagement & Value Creation Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence. Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow. Position Crown Linen as a strategic business partner, not just a vendor. Gather customer feedback and relay insights that drive innovation and service improvements. Sales Execution & Reporting Maintain a healthy pipeline of opportunities within assigned routes and accounts. Log all activity in the CRM, including visits, proposals, and closed business. Meet or exceed monthly and quarterly goals for incremental revenue growth. Provide weekly updates highlighting wins, opportunities, and competitive activity. What You'll Bring 2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries. Proven record of success upselling, cross-selling, or expanding services within an existing customer base. Exceptional relationship-building and consultative selling skills. Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike. Self-starter with a hunter's mindset and a passion for achieving measurable results. Valid driver's license and clean driving record. Proficiency with CRM systems, Microsoft Office, and route-management tools. How You'll Be Measured Incremental revenue growth (upsell/cross-sell) Product placement growth per account Share-of-wallet expansion Number of qualified opportunities identified and closed Customer visit frequency and engagement quality Why You'll Love It Here Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE). Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence. Supportive leadership, extensive training, and the freedom to own your territory. The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
    $60k-90k yearly 17d ago
  • Commercial Real Estate Sales Agent

    KW Metropolitan 4.3company rating

    Agent job in Bedford, NH

    Job Description Are you a sales professional looking for your next big role? If you thrive in fast-paced environments, have a passion for real estate, and are ready to elevate your career, we want you to join our high-performing team of Commercial Real Estate Sales Specialists. Provide expert guidance throughout the buying, selling, and leasing process in commercial transactions. Build lasting relationships with landlords, tenants, buyers, and sellers, becoming a trusted advisor in the commercial real estate space. What You'll Need to Succeed: A valid real estate license (or the motivation to obtain one-we'll guide you through the process). A proven ability to build and nurture professional relationships. Local market knowledge or a strong desire to learn and develop expertise in the commercial real estate sector. This isn't just another job-it's a chance to grow into a leadership role in a thriving industry with endless potential. Whether you're experienced in real estate or transitioning from another sales career, we provide the tools and resources you need to succeed. Take the Next Step in Your Sales Career Ready to become a top commercial real estate agent? Apply today and let us help you unlock your full potential in the exciting world of commercial real estate. Compensation: $125,500 - $234,400 yearly Responsibilities: Guide clients through the buying, selling, and leasing process, ensuring a seamless experience from start to finish. Cultivate and maintain strong relationships with landlords, tenants, buyers, and sellers to become their trusted advisor. Conduct thorough market research to provide clients with up-to-date insights and strategic advice. Negotiate contracts and agreements with a focus on achieving the best outcomes for all parties involved. Collaborate with our team to develop and implement effective marketing strategies for property listings. Stay informed about industry trends and local market developments to offer clients the most relevant advice. Utilize our tools and resources to track and manage client interactions, ensuring timely follow-ups and communication. Qualifications: Experience in commercial real estate sales or a related field, with a focus on client satisfaction. Ability to guide clients through complex buying, selling, and leasing processes with confidence and clarity. Proven track record of building and maintaining strong professional relationships with landlords, tenants, buyers, and sellers. Strong negotiation skills to achieve favorable outcomes for all parties involved in transactions. Ability to conduct thorough market research and provide strategic advice based on current trends and data. Experience in collaborating with teams to develop and implement effective marketing strategies for property listings. Proficiency in using tools and resources to manage client interactions and ensure timely follow-ups and communication. About Company At Keller Williams, our mission is clear: to fuel the success of real estate agents by delivering unparalleled resources, expert mentorship, and cutting-edge technology. We are dedicated to empowering agents to excel in a competitive market, providing the tools and support needed to drive growth, achieve goals, and thrive-every step of the way.
    $125.5k-234.4k yearly 19d ago
  • iSOC Agent (Monitoring)

    Prosegur

    Agent job in Lowell, MA

    At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. Job Skills / Requirements Prosegur Security's iSOC is in search of motivated, reliable, and hard-working people to add to our team! Our iSOC agents use state-of-the-art technology to monitor and keep our clients' facilities safe. Schedules Available: Second and Third Shift Responsibilities: At Prosegur's iSOC, every agent is responsible for the following: Monitoring our surveillance cameras with intense diligence Providing top-notch customer service to all end-user clients Following client-provided instructions Answering incoming calls and dispatching emergency calls as necessary Respond to inbound alarm signals Qualifications: Must be reliable, have a positive attitude with a professional demeanor High school diploma 18 years old or older Strong customer service skills Ability to type 25 words per minute Ability to multi-task Must be able to work nights and weekends Must be able to work at our Lowell, MA facility Spanish speaking (would be a plus!) This is not a telecommuting (remote) position Ability to pass pre-employment checks as needed Benefits: Quarterly performance bonus up to $750 Employee of the Month bonuses Employee of the year bonus Health, Dental, Disability, 401K match up to 4% and other exciting benefits! #PRO123 Education Requirements (All) High School Diploma/GED Equivalent Additional Information / Benefits Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, More information available upon hiring This job reports to the Senior Operations Manager This is a Full-Time position 2nd Shift, 3rd Shift, Weekends. Travel is not required
    $35k-76k yearly est. 6d ago
  • Dealership BDC Agent - Portsmouth Chevrolet

    Key Auto Group

    Agent job in Portsmouth, NH

    Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions. Responsibilities Manage all internet leads and incoming phones calls to the dealership Schedule and confirm appointments with customers Answer questions and inquires about vehicle availability and pricing Manager dealership website to ensure accuracy and a great online experience for customers Manage social media and email campaigns Analyze reports and performance of advertising sources Qualifications Bachelor's degree preferred Passionate about helping customers Strong interpersonal and time management skills Knowledgeable with technology and Microsoft applications Excellent verbal and written communication skills Benefits Medical, dental & Vision Insurance 401K Plan + Match Paid personal time off and vacation Short/Long Term Disability/Flex/Life Growth opportunities
    $32k-68k yearly est. Auto-Apply 15d ago
  • Full-Time Bilingual Customer Action Representative (Portuguese/English)

    All In Energy 3.2company rating

    Agent job in Lawrence, MA

    Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Full-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits
    $27.9 hourly 60d+ ago
  • Real Estate Inside Sales Agent

    IPS Cash 4.6company rating

    Agent job in Nashua, NH

    Are you an outgoing, personable individual ready to start a new sales journey with our high-performing team? At IPS Cash, we're seeking a Real Estate Inside Sales Specialist who can build relationships with customers, follow up with leads, and ultimately set appointments for Outside Sales that will lead to a positive customer experience overall. Are You Our Next Team Member? Our candidate for this role embodies the following qualities: Resilient Self-Starter: You're dedicated to getting the job done, and you're driven to meet personal goals. You love a challenge, and you thrive in a fast-paced workplace with healthy competition. World Class Negotiator: You are a people person, and you enjoy leveraging your skills in negotiation to build meaningful relationships with people. Ready to Learn and Grow With Us: You are looking to expand your professional horizons and are interested in a long-lasting career. You are open and eager to learn with the goal of forward momentum and personal betterment. Core Values Our core values guide everything we do: Excellence: Be a person who inspires others to Think, Learn & Act How we live it every day: Be a part of a team that goes above and beyond to inspire themselves and others, raising the collective bar across the board. Authenticity: Tell me what I NEED to hear, not what I want to hear. Don't blow smoke. How we live it every day: Everyone on the team has a voice and feels comfortable openly communicating with each other. Join a team where everyone respects each other and can engage in healthy conflict when necessary. Accountability: Be a person who takes extreme ownership. How we live it every day: Our environment encourages high performance, opportunities for learning, and opportunities for growth. Everyone on the team holds one another accountable, while each individual is responsible for their own actions. Support & Benefits Joining our team comes with a host of perks: Health Insurance: Take advantage of comprehensive health insurance coverage. 401(k) Plan: You will be eligible to participate in our 401(k) plan after one year of employment and take advantage of our company contribution. Promotion from Within: We believe in growing our people and promoting from within the company. We will provide training and growth paths that interest and excite you to ensure that your future with IPS is bright. Tech Support: Access to the latest technology tools and resources. Onboarding & Training: We invest in your success with comprehensive onboarding and ongoing training. Small-Business Company Culture: Experience the vibrant culture of a small but growing company. Forget the pains of corporate office culture and red tape. Town Hall Meetings & Offsite Activities: Engage with the team through fun offsite activities like indoor skydiving, bowling, and axe throwing. Continuous Learning: We continuously invest in our employees by having them attend classes and events, offering books and other resources, all geared towards growth in their careers. This is a full-time, W-2 position. Serve as the primary point of contact for the Company, providing a professional first impression to prospects. Perform additional tasks as needed to support business operations. Meet and exceed daily and weekly key performance indicators (KPIs). Conduct a high volume of phone outreach (80-100+ calls per day) to maintain consistent contact with prospects and clients. Engage with prospects through email, phone calls, and other communication channels to nurture relationships and generate qualified real estate leads. Identify new business opportunities in targeted regions to help grow the client base. Be self-driven, energetic, and goal-oriented, with a results-focused mindset to drive performance and meet targets. Utilize the CRM to maintain an up-to-date list of leads, ensuring agents have the necessary information to move through the listing and closing stages. Qualify prospective clients by gathering key information and ensuring they are ready to move forward in the sales pipeline, streamlining the sales process for agents. Collaborate in team meetings and ongoing training sessions to ensure continuous improvement and alignment with company goals. Demonstrate excellent communication skills and a collaborative team player attitude, working seamlessly with other team members. Should be open to continuous learning This position is located in Nashua, NH, and is an in-office position only
    $47k-80k yearly est. 60d+ ago
  • Reservation Agent

    HB Travels

    Agent job in Mason, NH

    We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their travel experiences from flights and hotels to cruises and group getaways. You'll provide exceptional customer service, help clients make informed travel decisions, and ensure every trip runs smoothly from start to finish. What You'll Do: Assist clients with booking travel reservations, including flights, accommodations, and vacation packages. Provide personalized travel recommendations and guidance. Manage client information, payments, and itineraries with accuracy. Build strong relationships with clients to encourage repeat travel and referrals. Stay up to date on travel trends, destinations, and supplier promotions. Who You Are: Passionate about travel and helping others plan unforgettable experiences. Highly organized and able to manage multiple bookings and clients. Professional communication skills (written and verbal). Self-motivated, reliable, and eager to learn. Previous customer service or travel experience is a plus but not required training provided. Why Join Us: Comprehensive training and ongoing support. Flexible schedule work from anywhere with internet access. Collaborative community of like-minded travel professionals. Opportunity for growth within the travel industry.
    $28k-33k yearly est. 60d+ ago
  • Geek Squad Agent (Retail Store)

    Best Buy 4.6company rating

    Agent job in Manchester, NH

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do Provide positive, timely service to customers during the check-in and checkout process Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Basic qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
    $35k-39k yearly est. 18d ago
  • Call Center Agent

    Spire Orthopedic Partners

    Agent job in Chelmsford, MA

    Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy. * Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. * Observes telephone flow; offering or requesting assistance as needed. * Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * All other duties as assigned by the manager.
    $32k-44k yearly est. 34d ago
  • Call Center Specialist

    Senior Solutions 3.6company rating

    Agent job in Springfield, VT

    CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting individuals, families, and caregivers when the need it most! Are you someone who thrives in a busy call center environment and loves helping people? Do you have strong phone skills and a caring nature? Make a Difference Every Day! Proudly named one of the 2025 VT Best Places to Work What You'll Do • Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism • Help callers navigate services, benefits, and resources-providing accurate information and referrals • Assist with applications such as 3SquaresVT and Medicare drug plan comparisons • Complete quick assessments and connect callers with the right supports • Work closely with a compassionate, supportive team (we cover the HelpLine together - no one goes it alone!) • Accurately document calls in our database for follow-up and reporting What We're Looking For • Strong phone experience-especially in a call center or high-volume environment • Experience helping older adults, caregivers, or people with disabilities is a plus • Great at listening, asking the right questions, and keeping calm under pressure • Confident using the phone and computer at the same time for data entry • Organized, adaptable, and a true team player • Bachelor's degree in a related field OR equivalent combination of education and experience Why You'll Love Working Here • Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance • Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays) • Flexibility: Hybrid work opportunities after training • Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do Who We Are At Senior Solutions, we're more than a workplace-we're a mission-driven team committed to promoting the dignity, independence, and well-being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day. How to Apply Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!
    $35k-43k yearly est. 60d+ ago
  • Travel and Expense Specialist

    Laborie Medical Technologies Corp

    Agent job in Portsmouth, NH

    We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters - it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. Who We're Looking For: As a key member of the Finance team, the Travel & Expense Specialist will be responsible for auditing, reconciling, and approving employee expense reports, ensuring all submissions align with our travel and expense policies. As the primary point of contact for travel and expense management, the Travel & Expense Specialist will support employees by answering policy-related questions, assisting with corrections, and facilitating communication with Laborie's travel agency when needed. This role will also be responsible for identifying and resolving system issues, requiring an analytical mindset and a passion for problem-solving. About the Role: Expense Report Processing & Compliance: Review, process, and approve or reject electronic expense reports weekly, ensuring alignment with travel and expense policies. Audit & Policy Enforcement: Conduct audits, resolve policy violations, and follow up with employees directly to address issues or questions related to the expense management program. User Support & Communication: Provide high-quality customer service, assisting users with system issues, policy clarifications, and expense reporting concerns. Reporting & Reconciliation: Manage reconciliation of credit card charges, maintain schedules of unreconciled expenses, and support month-end close activities. Program Oversight & Improvement: Monitor expense report queues, recommend process efficiencies, review policy updates, and serve as a subject matter expert on expense management tools and reporting. Minimum Qualifications: 2-3 years of recent and relevant experience providing support within a travel & expense environment. Exceptional attention to detail and organizational skills; ability to work independently. Proactive approach to problem solving, ability to work in a team-oriented environment. Strong communication skills with the ability to interact effectively at various levels throughout the organization. Ability to effectively utilize MS Office applications including Word and Excel, familiarity with Concur is preferred. Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. Paid time off and paid volunteer time Medical, Dental, Vision and Flexible Spending Account Health Savings Account with Company Funded Contributions 401k Retirement Plan with Company Match Parental Leave and Adoption Services Health and Wellness Programs and Events Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.
    $33k-53k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent | CHMG Patient Contact Center | Full Time | Days

    Concord Hospital, Inc. 4.6company rating

    Agent job in Concord, NH

    Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service. Education High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience * Excellent communication skills * Ability to problem solve * Demonstrates accuracy and attention to detail * Ability to thrive in a self-directed, online work environment * Ability to handle a high call volume environment while maintaining professionalism and high performance * Strong computer and keyboard skills required (Words per minute will be asked upon interview) * Knowledge of medical office and hospital operations a plus * Familiarity with medical terminology a plus Responsibilities * Answer incoming calls and triage appropriately * Schedule appointment in the electronic medical record * Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less. * Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment. * Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. * Obtains and verifies insurance and demographic information. Reconciles work lists and reports. * Facilitates patient care between primary, specialty, and ancillary services. * Supports a culture of "yes" In support of a patient centered medical home. * Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. * Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.
    $29k-35k yearly est. Auto-Apply 10d ago
  • Cross Trained Agent

    Hyannis Air Service Inc. 4.6company rating

    Agent job in Lebanon, NH

    SUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
    $26k-31k yearly est. Auto-Apply 10d ago
  • Entry-Level Real Estate Sales Agent

    KW Metropolitan 4.3company rating

    Agent job in Bedford, NH

    Job Description Entry-Level Real Estate Agent - Start Your Career With Support and Direction We're looking for new or soon-to-be licensed agents who want a strong start in real estate. If you're motivated to learn the business and want a team that helps you grow, this role offers the training, structure, and lead flow needed to get moving quickly. As an entry-level agent on our team, you'll learn how to work with buyers and sellers, communicate effectively with clients, and navigate every step of a real estate transaction. You'll have access to leads, coaching, and practical systems that make it easier to build momentum early in your career. Instead of spending your time trying to figure everything out on your own, you'll be learning directly from people who have already built successful businesses. This position is ideal for someone who enjoys working with people, is comfortable learning new skills, and wants a long-term future in the industry. You'll have the flexibility to set your schedule while getting the support needed to develop confidence and consistency. If you're ready to begin your career with a team that provides real guidance and opportunity, we'd like to speak with you. Apply today to take the first step toward building a successful future in real estate. Compensation: $102,500 - $189,400 yearly Responsibilities: Engage with potential clients to understand their real estate needs and preferences. Conduct property showings and provide insightful tours to prospective buyers. Assist clients in preparing and submitting offers, ensuring all documentation is accurate and timely. Collaborate with team members to strategize and implement effective marketing plans for listings. Maintain a comprehensive understanding of the local real estate market to provide clients with informed advice. Negotiate terms and conditions of real estate transactions to achieve favorable outcomes for clients. Utilize our CRM system to manage client relationships and track progress efficiently and effectively. Qualifications: Real Estate License or active pursuit of licensure. Experience in customer service or sales, demonstrating strong interpersonal skills. Ability to communicate effectively and build rapport with clients, ensuring their needs are understood and met. Proven track record of working collaboratively in a team environment to achieve common goals. Familiarity with the local real estate market or a willingness to learn quickly to provide informed advice to clients. Ability to manage time efficiently, balancing multiple responsibilities and client interactions. Experience in using CRM systems or similar tools to maintain organized client records and track progress. Strong negotiation skills, with the ability to advocate for clients and secure favorable transaction terms. About Company At Keller Williams, our mission is clear: to fuel the success of real estate agents by delivering unparalleled resources, expert mentorship, and cutting-edge technology. We are dedicated to empowering agents to excel in a competitive market, providing the tools and support needed to drive growth, achieve goals, and thrive-every step of the way.
    $102.5k-189.4k yearly 15d ago
  • Call Center Agent | CHMG Patient Contact Center | Full Time | Days

    Concord Hospital 4.6company rating

    Agent job in Concord, NH

    Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service. Education High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience Excellent communication skills Ability to problem solve Demonstrates accuracy and attention to detail Ability to thrive in a self-directed, online work environment Ability to handle a high call volume environment while maintaining professionalism and high performance Strong computer and keyboard skills required (Words per minute will be asked upon interview) Knowledge of medical office and hospital operations a plus Familiarity with medical terminology a plus Responsibilities Answer incoming calls and triage appropriately Schedule appointment in the electronic medical record Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less. Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment. Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. Obtains and verifies insurance and demographic information. Reconciles work lists and reports. Facilitates patient care between primary, specialty, and ancillary services. Supports a culture of “yes” In support of a patient centered medical home. Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.
    $29k-35k yearly est. Auto-Apply 60d+ ago
  • Geek Squad Agent (Retail Store)

    Best Buy 4.6company rating

    Agent job in Newington, NH

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do Provide positive, timely service to customers during the check-in and checkout process Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Basic qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
    $35k-39k yearly est. 9d ago
  • Cross Trained Agent

    Hyannis Air Service Inc. 4.6company rating

    Agent job in Lebanon, NH

    Job DescriptionSUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
    $26k-31k yearly est. 11d ago

Learn more about agent jobs

How much does an agent earn in Concord, NH?

The average agent in Concord, NH earns between $22,000 and $96,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Concord, NH

$46,000
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