Agent jobs in Forney, TX - 1,677 jobs

The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year

🔍 Customer Service Representative (Inside Sales) 📍 Plano, TX 💼 Full-Time 💰 Competitive Salary + Full Benefits + Career Growth 🚀 Why This Role Matters We are partnering with a respected, long-standing manufacturer in the infrastructure and engineered products sector. This role is central to customer experience and sales execution-serving as the primary link between clients, sales teams, and operations from initial quote through final delivery. If you excel in fast-paced, detail-focused environments and enjoy blending customer interaction with internal collaboration, this is your opportunity to grow into a key commercial role within a stable and growing organization. 🔍 What You'll Be Doing Prepare and issue customer quotes; review purchase orders for accuracy Be the primary point of contact for customer inquiries and sales support Manage the full order lifecycle-scheduling, changes, and shipment notifications Maintain customer records and log interactions in CRM/ERP systems Track orders, resolve service issues, and support Outside Sales teams Cross-train in order fulfilment to provide team coverage as needed 🧠 What We're Looking For High school diploma or equivalent; Bachelor's in Business or related field preferred 3+ years in Inside Sales, Customer Service, or a similar client-facing role Experience in infrastructure, engineered products, B2G, or project-based sales is a plus Strong skills in quoting, pricing, and order management Proficiency with ERP systems and Microsoft Office (NetSuite experience preferred) 📈 Career Progression This role is designed for growth. You'll gain exposure to sales, operations, and product management, with a clear path to advance into senior inside sales, account management, or sales support leadership. 🎁 What We Offer Competitive salary based on experience Comprehensive health & benefits package Hybrid/office-based flexibility depending on business needs Ongoing training and professional development Long-term career opportunity in a stable, essential industry Submit resume to ****************************

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you! Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about services to customers - Perform data entry and maintain customer records in the system - Assist with resolving customer complaints or issues - Follow call center scripts and procedures to ensure consistency and quality of service - Collaborate with team members to achieve call center goals - Handle customer inquiries via email or chat if necessary Skills: - Excellent phone etiquette and communication skills - Proficient in data entry and computer systems - Previous experience in a call center or customer service role is required -Dental office experience is preferred - Knowledge of dental office procedures is a plus - Bilingual in English and Spanish is highly desirable - Ability to analyze customer needs and provide appropriate solutions - Multilingual abilities are a plus Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Dallas, Tx 75201: Relocate before starting work (Required) Work Location: In person Qualifications Requirements Previous call center experience Dental experience strongly preferred

Coordinating and distributing equipment to employees. EDUCATION AND EXPERIENCE: High School diploma or equivalent. Previous airport and/or customer service experience preferred. Previous radio / phone dispatch experience desirable. Previous supervisory experience preferred. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). Must be 18 years of age or older. Must have a reliable telephone and transportation number. PERSONAL AND PHYSICAL REQUIREMENTS: Treat all information as confidential. Posses the tact to deal with all levels of situations, client representatives, employees and the public. Ability to work from verbal and written instructions. Ability to communicate in English clearly and concisely verbally and in written form. Must be detail-oriented and perform with minimal supervision. Must be able to handle multiple situations simultaneously. Must have excellent radio/telephone skills. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. Must be able to lift, carry and/or hold up to 75 lbs. Must pass pre-employment and random drug test. Must complete a criminal background check. Must meet necessary requirements to obtain a security sensitive identification badge. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: Must be familiar with and abide by all Client/company regulations. Work with Client Special Services Representatives to ensure all requests for services are met. Actively Participate in the Safety Management System (SMS) Pull assignments or work orders from computer, as needed. Do all reports accurately and in a timely manner. Must be familiar with all FAA/ TSA/Airline/Company regulations. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs Escalate issues to operations Manager Immediately. Deal courteously and tactfully with fellow employees and passengers if necessary. Communicate effectively with fellow employees. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. Maintain and distribute radios (where applicable). Always complete the appropriate documentation and reports in thorough and timely manner. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. Provide general information and directions to passengers. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. Attend meetings and inservices as required. Utilize appropriate communications channels and maintain records, reports and files as required. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. Identification badges must always be visible. Adhere to company policies and procedures and participate in achievement of company objectives. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. Perform other duties as requested.

HilltopSecurities is looking to hire a Public Entity Finance Services Sales Representative for our Public Finance team in Dallas Texas. The Public Entity Finance Services Sales Representative is responsible for distribution of our suite of Asset Management products and other company services to cities, school districts, counties, and other government entities. The representative will solicit participation from prospective entities and increase participation from current government clients within a specific assigned geographical territory. Bachelor's degree or equivalent work experience FINRA License Series 7 is REQUIRED. Series 66 is highly desired or able to obtain within 90 days of hire. Demonstrated success in financial services/products sales. Experience in working a specific sales territory with travel involved Knowledge and sales experience in banking, financial services or fixed income investments is strongly desired Accustomed to working in a fast-paced, team-oriented environment and have the ability to prioritize multiple tasks while meeting deadlines. Must be able to meet production quotas with minimal supervision Strong communications skills, both oral (including presenting to groups) and written and effective interpersonal skills and organization. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of Salesforce is a plus but not required Sells products by personal visit and phone calling program along with presentations or attendance at prospective clients governing board meetings when requested (occasional participation at school board or city council meetings may be outside of traditional work hours), Maintaining relationships with existing clients to retain and grow their business with the firm Representing the department at participant organization conferences by staffing exhibit booth and attending other conference events. Travel to meet with prospective and existing participants - at least 50% of the time; much of it will be day travel. Overnight travel is also required when seeing out of town clients or attending conferences (typically 4-8 nights per month) Working with prospective clients to obtain enrollment documents to participate in the investment pools or other HTS products Working with existing clients to expand their participation in the investment pools or other HTS products Utilize a combined focus of phone and email activities along with in person/virtual visits and conferences to meet or exceed established sales goals, quotas, targets, and objectives. Prepare weekly status reports for their territory for Department Manager File personal expense reports Other functions as needed.

As a Travel Reservations Agent, you'll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you'll be their trusted point of contact. At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued. Key Responsibilities Respond promptly and kindly to client questions via email, phone, and chat. Assist with itinerary updates, travel changes, and special requests. Share accurate information about travel requirements and destination details. Conduct follow-ups to confirm satisfaction and gather feedback. Handle concerns with empathy and problem-solving skills. Benefits Remote freedom - work anywhere with flexible hours. Travel perks, discounted rates, and insider access. Growth opportunities through training and team support. Join a mission-driven team that loves creating memorable experiences. What We're Looking For Excellent written and verbal communication. Customer service background (travel experience is a plus). Organized, detail-oriented, and proactive work style. Comfortable learning new tools and systems. Passion for travel and helping others. Working Place: Remote Company : Xperience Xscape Travels

Full-time Description NuTeeth - Full-Time | High-Earning Potential | Goal-Oriented Role NuTeeth is looking for a driven, people-focused Call Center Specialist to join our surgical dentistry team. In this role, you'll manage inbound leads and follow up with potential patients interested in All-on-X (AOX), single tooth implants, dentures, and other advanced surgical treatments. We're not just looking for someone to make calls - we need a high-energy, self-motivated team player who thrives in a fast-paced environment and understands the importance of timely, compassionate follow-up. What You'll Do Proactively reach out to leads who fill out online forms to schedule surgical consults Follow up consistently by phone, text, and email to ensure patients are scheduled and confirmed Track and manage your leads using CRM tools and reporting systems Understand treatment types (AOX, implants, dentures) and effectively communicate value to patients Hit daily, weekly, and monthly goals for consults scheduled and shown Work closely with the Surgery team and Treatment Coordinators to maintain a strong pipeline Why You'll Love It Here Hourly base pay + bonuses for every patient who shows up for their consult A passionate, supportive team focused on changing patients' lives Opportunities for career growth in a fast-paced, mission-driven company Requirements Who You Are A people person who's friendly, patient, and compassionate - but also persistent Obsessed with follow-through and won't give up easily Highly organized, with great attention to detail and time management Motivated by goals, growth, and hitting targets Confident, professional phone presence and excellent communication skills Able to self-manage and stay focused in a remote or in-office setting Preferred Background Previous call center, dental office, or treatment coordination experience Familiarity with surgical dentistry (implants, AOX, full arch cases) is a strong plus Sales, lead management, or high-performance customer service background preferr Salary Description $23-$26/ Hour

Job DescriptionJob DescriptionTravel Certified Hand Therapist / Hand Specialist (OT) - Skilled Nursing Facility

Job DescriptionJob Title: Reservation Agent Specialist Company: Corporate Hospitality Services (CHS) Job Type: Full-Time General Description Corporate Hospitality Services (CHS) is seeking a dedicated and detail-oriented Reservation Agent Specialist to join our growing team. This position plays a critical role in delivering accurate, timely, and cost-effective lodging solutions for our clients within the oilfield hospitality industry. The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment while maintaining CHS's standard of service excellence. Essential Duties and Responsibilities Answer and screen incoming calls in a professional, courteous, and efficient manner Accurately collect client lodging requirements and enter all data into the reservation queue system Monitor and respond to reservation and lodging-related emails, assigning or escalating tasks as necessary Book lodging accommodations accurately and within required timeframes Coordinate directly with hotels to confirm reservations, modify bookings, and resolve lodging issues Communicate lodging confirmations, updates, and issues to clients promptly and professionally Negotiate and confirm hotel rates to ensure cost-effective solutions for clients Review Salesforce entries to prevent duplicate or conflicting reservations Inform clients of applicable hotel policies that may result in additional charges, including cancellation fees, parking fees, or other hotel-imposed costs Address and resolve client concerns related to CHS lodging facilities in a timely manner Complete nightly check-in call lists and thoroughly document all communications and actions in Salesforce Experience and Qualifications Minimum of three (3) years of experience as a Lodging Coordinator or in a comparable reservation role (required) Previous experience in the hospitality or lodging industry (preferred) Strong customer service and interpersonal communication skills Demonstrated ability to multitask, prioritize workload, and work effectively under pressure Strong attention to detail and organizational skills Ability to work collaboratively as part of a team while maintaining a positive and professional attitude Compensation and Benefits (After 90 Days of Employment) Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) After one (1) year of continuous service, CHS provides comprehensive coverage for allied medical expenses at no cost to the employee. Additional Information To explore other career opportunities, please visit our Careers page: ************************************ Learn more about Corporate Hospitality Services: ******************************************* Equal Employment Opportunity Statement Corporate Hospitality Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

Bilingual Call Center Specialist Map Communications is seeking dedicated and detail-oriented Call Center Specialists to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. Key Responsibilities: Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor. Accurately gather and relay essential information, ensuring all message details are thorough and precise. Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated. Qualifications: A welcoming voice and an upbeat, professional tone. Strong command of the English language, including excellent spelling and grammar. Proficiency in a Windows-based computer environment. Ability to type 35 words per minute or more. Excellent attendance record. Availability to work one weekend day The ability to speak, read, and write in Spanish and English No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success. Join a company where your future is our priority! We are seeking team members who are passionate about building a lasting career and a stable future. Our Employee Stock Ownership Plan (ESOP) and excellent retirement benefits are designed to help you build wealth and security alongside us. Compensation and Benefits: Compensation: $19/hr Full-time employees are eligible for a robust benefits package including: Employee Stock Ownership Comprehensive Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance Policy Legal Assistance Shifts: Full Time Part Time Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

About Us We are a travel-focused company dedicated to inspiring and connecting travelers worldwide. Through engaging content, curated experiences, and personalized travel guidance, we aim to showcase the best destinations and experiences to a broad audience. Position Overview We are seeking a creative and motivated Travel Influencer to join our team. In this role, you will share authentic travel experiences, promote destinations and services, and engage audiences across social media platforms. The ideal candidate is passionate about travel, skilled in content creation, and enjoys inspiring others to explore the world. Key Responsibilities Create engaging content including photos, videos, and social media posts to promote travel experiences. Share personal travel experiences while highlighting destinations, accommodations, and activities. Build and maintain an active presence across social media channels. Collaborate with the marketing team and travel partners for campaigns and promotions. Engage with followers and respond to inquiries or comments professionally. Track content performance and adjust strategies to maximize reach and engagement. Qualifications Proven experience creating content on social media platforms (Instagram, TikTok, YouTube, etc.). Strong photography, videography, and storytelling skills. Excellent written and verbal communication abilities. Passion for travel and exploring new destinations. Ability to work independently and manage your own schedule. Familiarity with social media analytics and trends is a plus. What We Offer Flexible work arrangements and schedule. Opportunities to travel and experience new destinations. Access to travel perks, partnerships, and exclusive experiences. Supportive team environment for content creation and growth. Potential for monetization and brand partnerships.

STAR Workforce allows corporations and firms to hire resources to manage your day to day activities in Recruiting, Sales and Support. We also have the expertise to automate most of the monotonous tasks related using Robotic Process Automation Tools such as Softomotive, Workfusion and Microsoft Power Apps. We can help you handle your Backoffice while you can focus on increasing your business. We have highly optimized Flex Plan allows you do increase resource as you grow. Job Description We are looking for cold calling agents who can generate leads online and do email and cold calling for IT Staffing Industry Cold calling agents will be approaching new clients to automate their manual process by showing our capabilities via email, presentations, demo and other means Agent is also required to meet daily targets that translates to progress or communication with the stakeholders Qualifications Understand how to extract leads from Social Media and Web Directories Be able to explain and present our capabilties Convince cost savings to end user Must have excellent communication skills Spanish and English is preferred but not mandatory. Additional Information All your information will be kept confidential according to EEO guidelines.

Flexible Schedule Booking Agent | Fully RemoteLocation: Remote (U.S.) About Us:We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients. Job Description:We are seeking a detail-oriented and customer-focused Flexible Schedule Booking Agent to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.Responsibilities: Assist clients in researching, planning, and booking cruises, hotels, and vacation packages. Provide personalized recommendations based on clients' preferences and budgets. Work closely with top travel suppliers to secure exclusive deals and promotions. Stay informed on industry trends, travel policies, and supplier offers. Handle client inquiries, modifications, and cancellations in a professional and timely manner. Maintain accurate records of bookings and client interactions. Participate in training sessions and supplier webinars to enhance industry knowledge. Qualifications: Must be 18+ and legally authorized to work in the U.S. Excellent communication and customer service skills. Passion for travel and helping others create unforgettable experiences. Self-motivated with the ability to work independently. Comfortable using online booking platforms and learning new software. Prior experience in customer service or sales is a plus but not required. How to Apply:If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

Job DescriptionSalary: $20 - $35 per hour (base plus commission) Engage with existing customers with empathy to understand their needs and provide tailored solutions that protect their assets and peace of mind. Your ability to communicate effectively and negotiate confidently will be key as you build lasting relationships, and drive needs-based sales success. You'll need: Strong communication skills, persuasive, confident, an active listener High energy, competitive, motivated by results Coachable, voluntarily accountable Ability to think critically, analyze risk, and problem-solve Detail oriented, and professional with a passion for helping others Team player who can excel individually Prior experience in sales, or related field Determination to achieve KPIs set by management A hunger to win, empathy to connect, work ethic to grow. Benefits include: Opportunities for development and growth A supportive team culture that values collaboration Competitive base pay plus commissions BCBS Medical/Dental/Vision 401K with Company Match 10 Paid Holidays 10 Days of Paid Time Off Family Life Insurance, Short Term Disability Benefits Business Casual Dress Code

Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary. 3. Must have proven previous supervisor/management exp. 4. Verbal and written communications skills 5. Must be 18 years of age or older. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass pre-employment and random drug tests. 5. Must complete a criminal background check. 6. Must be able to read, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Schedule personnel daily and furnish copy to General/Ops or Account Manager. 4. Monitor employee activity and makes adjustments as needed, 5. Make sure employee follow all regulations/procedures. 6. Check In/Out sheets to insure all employees have logged in times correctly. 7. Deals courteously and tactfully with fellow employees. 8. Communicate effectively with fellow employees and client representatives. 9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance. 10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager. 11. Make sure state licenses and training records are current. 12. On call 24 hours per day. 13. Report inquiries and other major incidents to General Manger/Ops Manager or Account Manager. 14. Respond to inquiries from client, staff, and passengers in a courteous manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 17. Attend meetings and inservices as required. 18. Utilize appropriate communications channels and maintain records, reports and files as required. 19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible. 20. Adhere to company policies and procedures and participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 23. Perform other duties as requested.

Map Communications is eagerly awaiting your application for our Full Time Overnight Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus,but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $17 / Hour Shifts Offered: Full Time - 40 hours per week, 8 hour shifts Overnight Hours Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Job DescriptionDescription: NuTeeth - Full-Time | High-Earning Potential | Goal-Oriented Role NuTeeth is looking for a driven, people-focused Call Center Specialist to join our surgical dentistry team. In this role, you'll manage inbound leads and follow up with potential patients interested in All-on-X (AOX), single tooth implants, dentures, and other advanced surgical treatments. We're not just looking for someone to make calls - we need a high-energy, self-motivated team player who thrives in a fast-paced environment and understands the importance of timely, compassionate follow-up. What You'll Do Proactively reach out to leads who fill out online forms to schedule surgical consults Follow up consistently by phone, text, and email to ensure patients are scheduled and confirmed Track and manage your leads using CRM tools and reporting systems Understand treatment types (AOX, implants, dentures) and effectively communicate value to patients Hit daily, weekly, and monthly goals for consults scheduled and shown Work closely with the Surgery team and Treatment Coordinators to maintain a strong pipeline Why You'll Love It Here Hourly base pay + bonuses for every patient who shows up for their consult A passionate, supportive team focused on changing patients' lives Opportunities for career growth in a fast-paced, mission-driven company Requirements:Who You Are A people person who's friendly, patient, and compassionate - but also persistent Obsessed with follow-through and won't give up easily Highly organized, with great attention to detail and time management Motivated by goals, growth, and hitting targets Confident, professional phone presence and excellent communication skills Able to self-manage and stay focused in a remote or in-office setting Preferred Background Previous call center, dental office, or treatment coordination experience Familiarity with surgical dentistry (implants, AOX, full arch cases) is a strong plus Sales, lead management, or high-performance customer service background preferr

EDUCATION AND EXPERIENCE High School diploma or equivalent. Previous airport and/or customer service experience preferred. Must be 18 years of age or older. Must have a reliable telephone and transportation number. PERSONAL AND PHYSICAL REQUIREMENTS Treat all information as confidential. Posses the tact to deal with all levels of situations, client representatives, employees and the public. Ability to work from verbal and written instructions. Ability to communicate in English clearly and concisely verbally and in written form. Must have excellent radio/telephone skills. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. Must be able to lift, carry and/or hold up to 75 lbs. Must pass pre-employment and random drug test. Must complete a criminal background check. Must meet necessary requirements to obtain a security sensitive identification badge. Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service PERFORMANCE RESPONSIBILITIES: Actively participate in the Safety Management System (SMS) Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage. Adhere strictly to G2 Secure Staff's protocols for baggage handling. Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts. Ensure compliance with safety regulations and minimize the risk of damage or mishandling. Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols. Enforce these regulations diligently and address any passenger concerns or queries promptly. Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling. Maintain a positive and helpful demeanor to enhance passenger satisfaction. Have clear and efficient communication with passengers, colleagues, and airline personnel. Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly. Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times. Prioritize passengers with urgent requirements or time-sensitive flights. Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items. Collaborate with relevant stakeholders to resolve problems swiftly and effectively. Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area. Perform other duties as requested.